What Yours Truly Restaurants does

Yours Truly Restaurants is a privately held, family-owned full-service casual dining chain operating 9 restaurants across Northeast Ohio under the legal entity Shibley Management, Inc. Founded in 1981 by the Shibley siblings (Art, Larry, Darlene, and Jeffrey) as a 31-seat restaurant in Beachwood, the company has expanded to approximately 500+ employees serving families, business professionals, and private event hosts in suburban and downtown Cleveland markets. The chain offers an all-day American comfort food menu (anytime breakfast, lunch, and dinner), with six locations operating as Kitchen & Bar units offering full bar service and Happy Hour, and three as standard restaurants. Revenue is generated primarily through dine-in transactions, complemented by carryout and delivery orders placed via the YTR mobile app (iOS/Android, built on the AppFront platform), a catering program with a $100 minimum order, and gift cards sold across all locations.

The underlying technology stack is intentionally lightweight and outsourced: ordering and store-locator functionality run on AppFront, location services rely on Google Maps API, and authentication is delegated to Apple, Google, and Facebook identity providers. There is no proprietary technology platform, no proprietary AI/ML systems, and no disclosed data assets. Distribution flows through physical restaurant locations, the proprietary YTR app, third-party delivery platforms, and a direct sales catering channel. Marketing is multi-channel but low-intensity: website, organic social (Facebook, Instagram, X), email newsletter, Google Maps local SEO, and word-of-mouth referrals. The business model is entirely transaction-based (food, beverage, catering trays, gift card sales) with no subscription, licensing, or platform revenue lines.

The company recently executed its most significant leadership transition in 2026, elevating Kristen Phelps to CEO/CFO and Laura Henderson to President/COO, while founder-era executives Dixie Singer and Dick Humphrey moved to emeritus roles and next-generation family member Andrew Shibley joined the Board in 2025. The chain has not raised institutional capital, has not made acquisitions, and operates exclusively within the Northeast Ohio region with no disclosed geographic expansion plans beyond the existing footprint.

Name

Yours Truly Restaurants

Legal name

Shibley Management, Inc.

Website

https://ytr.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Yours Truly Restaurants is a family-owned, full-service casual dining chain operating 9 Northeast Ohio locations under Shibley Management, Inc., serving families, business professionals, and private event hosts with all-day American comfort food, catering, and a mobile app for online ordering.

Ownership category

akta.pro rank

Product category

Casual Dining Restaurants

NAICS

Full-Service Restaurants (722511), Caterers (722320)

SIC

Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Casual Dining Restaurants (THAFACAB)

akta.pro secondary industries

Family-Style Restaurants (THAFACAC), All-Day Dining Restaurants (THAFACAJ)

Keywords

• Casual dining restaurants
• Family restaurant chain
• Breakfast lunch dinner
• Catering services
• Private event hosting

Headquarters

HQ city

Chagrin Falls

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Dine-in Restaurant Sales: Revenue from food and beverage sales at 9 physical restaurant locations offering breakfast, lunch, and dinner service with full bar options at Kitchen & Bar locations.
2. Carryout and Delivery: Revenue from to-go orders placed online via app, by phone, or in-person at carryout windows.
3. Catering Services: Catering trays and private event catering services with dedicated catering menu and support via app and phone.
4. Gift Cards: Sale of gift cards at all locations and online.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Yours Truly Restaurants operates nine full-service family restaurants across Northeast Ohio serving made-from-scratch American comfort food for breakfast (available anytime), lunch, and dinner, with dine-in, carryout, and delivery. Six Kitchen & Bar locations add full bar service, Happy Hour, and outdoor patios, while the chain supplements its restaurant operations with catering trays, private event hosting, gift cards, and a mobile ordering app.

Product overview

Yours Truly Restaurants is a family restaurant chain operating 9 full-service restaurant locations across Northeast Ohio, offering dine-in, carryout, and delivery services. The core product is its restaurant dining experience featuring made-from-scratch American comfort food including breakfast (available anytime), lunch, and dinner menus. The company extends its offering through complementary services: a mobile app (YTR App) for online ordering and catering, private event hosting at dedicated spaces, and gift cards. The 9 locations operate under the Kitchen & Bar branding for locations with full liquor service (Beachwood, Chagrin Falls, Hudson, Mayfield Village, Playhouse Square, and Solon), while others operate as standard restaurants. Additional menu programs include a Kids Menu and Monthly Features showcasing rotating seasonal items.

Differentiator

Problem solved

Functional benefit

Products and services

• Yours Truly Restaurant Dine-In Service Full-service dine-in experience across nine Northeast Ohio locations featuring made-from-scratch American comfort food for breakfast (available anytime), lunch, and dinner.
• Catering Services

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

One partnership is on record.

• K&D GroupminorStrategic or Co-development Partner · 1 January 2016Willoughby-based developer K&D Group collaborated with Yours Truly on the Playhouse Square location restoration project in the historical Halle Building, highlighting original architectural details from the Halle Brothers Co. jewelry department.

Scale indicators3 records

Recent moves13 records

Expansion highlights10 records

Direct peers

• IHOP: National breakfast-focused family restaurant chain with all-day breakfast menu. Closely comparable in breakfast-anytime positioning, family casual dining model, and dine-in/carryout/delivery channel mix.
• Cracker Barrel Old Country Store: Family-oriented full-service restaurant chain offering American comfort food with breakfast served all day. Closely comparable in family dining positioning, retail-adjacent real estate strategy, and broad menu daypart coverage.
• Bob Evans Restaurants: Family-style American restaurant chain serving breakfast, lunch, and dinner with a similar full-service casual dining model. Comparable menu structure (all-day breakfast, comfort food) and similar geographic Midwest footprint make it a direct comparable.
• First Watch: Daytime breakfast, brunch, and lunch concept operating as a full-service chain. Highly comparable in breakfast-anytime positioning, daytime focus, and family-friendly casual segment.
• Another Broken Egg Cafe: Breakfast, brunch, and lunch franchise concept with upscale-casual positioning. Comparable as a daytime-focused full-service chain with strong regional unit counts and similar menu category focus.
• Village Inn: Family casual dining chain featuring all-day breakfast, pancakes, and American comfort food. Directly comparable in menu category, daypart coverage, and family dining positioning in the Midwest.
• Perkins Restaurant & Bakery: Family casual dining chain with bakery offerings, breakfast served all day, and full lunch/dinner menus. Direct comparable in segment, menu structure, and operational format with Midwest regional presence.
• Denny's: 24/7 full-service diner chain with all-day breakfast and family-friendly positioning. Comparable casual full-service model with broad menu and significant geographic footprint in Ohio and the Midwest.

Regional players

• Eat'n Park: Western Pennsylvania-based family restaurant chain serving breakfast, lunch, and dinner with similar all-day breakfast menu. Comparable in segment and offerings, but operates primarily in PA rather than Ohio, making it a regional rather than direct competitor.

Broad incumbents

• Sonny's BBQ: Multi-unit casual dining chain with catering and private event offerings. Comparable in family-style full-service dining and event/catering revenue diversification, but operates in a different cuisine niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/yourstrulytweet
• Facebookfacebook.com/theyourstrulyrestaurants
• Instagraminstagram.com/yourstrulyrestaurants
• LinkedInlinkedin.com/company/yours-truly-restaurants

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yours Truly Restaurants