The Mediation Group LLC

What The Mediation Group LLC does

The Mediation Group LLC is a privately held alternative dispute resolution (ADR) professional services firm founded around 1988 and headquartered in Waltham, Massachusetts, delivering mediation, arbitration, conflict coaching, facilitation, training, workplace and Title IX investigations, organizational development, and case evaluation services across three practice areas: Legal, Organizations, and Couples and Family. The firm's differentiator is its interdisciplinary model that integrates legal expertise with mental health (LICSW) and organizational development practitioners, applied to conflicts ranging from divorce and estate disputes to workplace, healthcare, and insurance matters. Service delivery is fee-for-service, billed at professional hourly rates or per engagement on a quote basis, with no public pricing. The firm has an 11-50 employee headcount, is independently owned by its partners with no outside funding, and operates through direct engagements, court-connected mediation programs (MWI, CDSC), enterprise training engagements, and community partnerships. Notable proprietary assets include the Managed Care Dispute Resolution Self-Assessment Protocol developed with NYU and Robert Wood Johnson Foundation grant funding.

Name

The Mediation Group LLC

Legal name

The Mediation Group LLC

Website

https://themediationgroup.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

The Mediation Group LLC is a Waltham, Massachusetts-based alternative dispute resolution firm offering mediation, arbitration, training, conflict coaching, investigations, and organizational development services to individuals, attorneys, courts, healthcare organizations, and HR/EAP clients across Greater Boston since approximately 1988.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411), All Other Legal Services (541199)

SIC

Services-Legal Services (8111), Services-Management Services (8741)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industries

Litigation Support & Expert Witness Services (BPAHALAG), Rule of Law, Justice & Corrections Support in Conflict Settings (BPADAFAI)

Keywords

• Alternative dispute resolution
• Mediation services
• Arbitration services
• Conflict resolution training
• Workplace investigations

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Dispute Resolution Services: Fee-for-service model including mediation sessions, arbitration services, training programs, conflict coaching, organizational development engagements, and case evaluation services billed at professional hourly rates or per engagement.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

The Mediation Group provides alternative dispute resolution services including mediation, arbitration, training, conflict coaching, workplace investigations, organizational development, facilitation, and case evaluation for legal, organizational, and family matters. The firm combines knowledge of law with expertise in mental health and organizational development to resolve conflicts outside the courts across three practice areas: Legal, Organizations, and Couples & Family.

Product overview

The Mediation Group LLC offers a unified suite of alternative dispute resolution (ADR) services combining legal expertise with mental health and organizational development knowledge. The core offerings include Mediation, Arbitration, Training, Conflict Coaching, Investigations, Organizational Development, Facilitation, and Case Evaluation. These services are organized across three primary practice areas: Legal (for attorneys and parties in civil disputes), Organizations (for workplaces and institutions), and Couples and Family (for divorce, family business, and estate matters). The firm also developed a proprietary assessment tool, the Managed Care Dispute Resolution Protocol, for healthcare organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation
• Arbitration
• Training
• Conflict Coaching
• Investigations
• Organizational Development
• Facilitation
• Case Evaluation
• Managed Care Dispute Resolution Protocol

Quantifiable outcome

• Clients save money, time, and stress compared to court litigation

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• YW BostoncoreStrategic or Co-development Partner · 1 January 2020TMG engaged YW Boston to lead the organization through a Diversity, Equity and Inclusion process using their Inclusion Boston model. This partnership supports TMG's internal DEI work and commitment to addressing racial equity issues within the organization and ADR community.
• Justice at WorkcoreStrategic or Co-development Partner · 1 January 2020Nonprofit organization in Boston dedicated to providing legal support and community organizing to workers, primarily from Latino and other immigrant communities. TMG provides a series of Negotiation Skills workshops to their staff at no cost as part of racial equity commitment.
• More Than WordscoreStrategic or Co-development Partner · 1 January 2020Nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school. TMG provides pro bono partnership with proactive staff trainings to support their mission.
• Standing Up for Racial Justice Boston (SURJ Boston)minorOthers · 1 January 2020TMG made financial contribution to support SURJ Boston's efforts in moving society toward greater racial equity.
• Haley HouseminorOthers · 1 January 2020TMG made financial contribution to support Haley House's social and racial justice work.
• New England Innocence ProjectminorOthers · 1 January 2020TMG made financial contribution to support the New England Innocence Project's work.
• Asian Americans Advancing JusticeminorOthers · 1 January 2020TMG made financial contribution to support AAJC's efforts in advancing racial equity.
• MWI (Massachusetts Workplace Services)minorStrategic or Co-development PartnerTalia Engelhart mediates at Cambridge and Norfolk Probate and Family Courts through MWI's Family Mediation Programs.
• Community Dispute Settlement Center (CDSC)minorStrategic or Co-development PartnerTalia Engelhart mediates through CDSC's Family Mediation Programs and serves as volunteer mediator. CDSC provides access to court-connected mediation services.
• New York UniversitycoreStrategic or Co-development PartnerTMG collaborated with NYU along with Robert Wood Johnson Foundation funding to develop the Dispute Resolution in Managed Care: A Modular Self Assessment Protocol for health plans.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• JAMS: The largest private alternative dispute resolution provider in the US, offering mediation, arbitration, and related services across dozens of practice areas. JAMS is the most direct competitor to TMG given overlapping service lines (mediation, arbitration, case evaluation) and shared customer base of attorneys, courts, and corporate counsel.
• Resolute Systems: Mid-sized private ADR firm providing mediation, arbitration, and other dispute resolution services with a panel of neutrals. Resolute competes with TMG in the private commercial and family mediation market across multiple U.S. regions.
• ADR Group: UK-headquartered membership organization for ADR professionals providing mediation, arbitration, and training services. ADR Group is structurally similar to TMG as a practitioner-led ADR collective with mediation, training, and panel-based service delivery.
• National Arbitration and Mediation (NAM): National ADR firm providing arbitration, mediation, and case evaluation services to attorneys and claims professionals, including insurance adjusters and claims managers. NAM is a comparable private ADR provider serving the same attorney, insurance, and commercial client segments as TMG.

Emerging players

• Mediate.com: Online mediation directory and digital ADR platform connecting consumers and attorneys with mediators. Mediate.com represents the technology-enabled, lower-friction model that competes for self-represented parties who might otherwise approach a firm like TMG.
• ARC Mediation: Boutique mediation and dispute resolution practice serving family, civil, and commercial matters, with a comparable interdisciplinary orientation. ARC is a smaller-scale peer with overlapping client base in attorneys, courts, and families.

Others

• International Mediation Institute (IMI): Global independent body that credential mediators and set standards for the mediation profession. IMI is an ecosystem-level peer: not a service competitor, but the standards-setting body whose credentials affect TMG mediators' portability and international training engagements.

Broad incumbents

• American Arbitration Association (AAA): Long-established national ADR organization offering arbitration, mediation, and conflict resolution services across the full range of dispute categories. AAA competes for the same pool of commercial and civil disputes as TMG but operates at significantly greater scale and as a quasi-institutional provider.

Regional players

• MWI (Massachusetts Workplace Services): Massachusetts-based provider of workplace and family mediation programs operating court-connected mediation services. MWI is a regional competitor and channel partner for TMG, since Talia Engelhart delivers mediation services through MWI's family mediation programs.
• Community Dispute Settlement Center (CDSC): Massachusetts-based nonprofit providing court-connected mediation services in family and community disputes. CDSC is both a partner (TMG mediators serve through CDSC's programs) and a regional competitor for court-referred family mediation in the Cambridge/Greater Boston market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/the-mediation-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Mediation Group LLC