What CLOUDING AI LIMITED does

Clouding AI Limited is a privately held enterprise AI software and services company headquartered in DIFC, Dubai, that builds and deploys industry-specific AI agents for enterprises across the Middle East. Its core product, the Agentic Business Suite, comprises eight pre-built agents — Noura (Real Estate), Zain (Automotive), Omar (Tenders), Rayan (Utilities), Layal (High Tech), Walid (Media), Akram (Telco), and Malek (Events) — each tuned to the lead-to-cash and customer service workflows of a single vertical and deployed natively within the customer's Salesforce org. The platform layer is Enterprise Fabric, an orchestration, governance, and integration stack that combines Salesforce Agentforce with MuleSoft for enterprise connectivity, role-based access, audit trails, and human-in-the-loop approvals. Multi-LLM orchestration is supported, with sovereign AI capability delivered through a master distributor relationship with SambaNova Systems (1.3 trillion parameter CoE architecture, on-premise deployment) to address GCC data residency requirements. Native Arabic dialect support across Gulf, Emirati, Saudi, and Egyptian variants is a core technical differentiator, as is Empathy Studio, which converts agent responses into visual and voice-enabled experiences across telephony, web, and messaging channels.

The company monetizes through a quote-based enterprise model combining Agentic Business Suite licensing and implementation, Enterprise Fabric integration and managed services, and AI Advisory (Safe Bridge) — a seven-pillar advisory methodology covering assessment, value realization, architecture, roadmap, adoption, training, and AI Center of Excellence setup. Proof-of-value pilots are offered before scale commitment, with a stated 6-week time-to-deployment for the first agent. Go-to-market is enterprise field sales supported by channel relationships: Clouding AI is a Salesforce Agentforce Partner (Partner of the Year for Middle East FY26) and has signed an MoU with SotaTek for international expansion into Asia. Named customers include Aldar, Emaar, Madinet Masr, Qatar Airways, e&, Al Abdulghani, SRMG, Al Meera, McKinsey, and Mannai. Active operating geography spans the UAE, Saudi Arabia, Qatar, and Egypt, with event-driven demand generation through GITEX Global and GAIN Summit. The company is led by Managing Partner Mohamed Shatla and CDO & Partner Waleed Ghalwash, with no disclosed funding rounds, headcount, or revenue figures.

Name

CLOUDING AI LIMITED

Legal name

CLOUDING AI LIMITED

Website

https://clouding.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Clouding AI builds industry-specific AI agents for Middle East enterprises, deployed natively on Salesforce Agentforce with Arabic dialect support, covering Real Estate, Automotive, Tenders, Utilities, High Tech, Media, Telco, and Events verticals.

Ownership category

akta.pro rank

Product category

Enterprise AI Agent Platform

NAICS

Computer Systems Design and Related Services (54151), Software Publishers (5132)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Agentic AI platform
• Enterprise AI agents
• Salesforce Agentforce solutions
• Sovereign AI infrastructure
• AI advisory services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Agentic Business Suite Licensing & Implementation: Industry-specific AI agent deployment including pre-built agents, configuration, and Salesforce Agentforce integration. Revenue from agent licensing and implementation services with 6-week deployment timeline.
2. AI Advisory Services: Seven-pillar advisory framework from strategy to AI Center of Excellence setup. Includes assessment, roadmap development, implementation guidance, training, and capability transfer. Value-first sequencing with proof-of-value pilots before scale commitment.
3. Enterprise Fabric Infrastructure: Orchestration, governance, and integration layer deployment. MuleSoft integration services for enterprise connectivity.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Clouding AI builds and deploys industry-specific AI agents natively on Salesforce Agentforce for Middle East enterprises across 8 verticals (Real Estate, Automotive, Tenders, Utilities, High Tech, Media, Telco, Events). The company delivers an enterprise orchestration fabric via MuleSoft integration, advisory services, and sovereign AI infrastructure through a partnership with SambaNova. Agents deploy within 6 weeks with measurable ROI claims such as 10x Sales ROI and 30-70% call volume reduction.

Product overview

Clouding AI offers a unified agentic operating model with three interconnected core offerings: Agentic Business Suite (industry-specific AI agents), Enterprise Fabric (orchestration and integration layer), and AI Advisory (Safe Bridge) strategic delivery. The Agentic Business Suite comprises 8 pre-built AI agents (Noura, Zain, Omar, Layal, Walid, Rayan, Akram, Malek) covering Real Estate, Automotive, Tenders, High Tech, Media, Utilities, Telco, and Events. Enterprise Fabric provides MuleSoft + Agentforce-powered orchestration, governance, and integration. Empathy Studio enables visual and voice-enabled agent experiences across AWS, GCP, Azure, and any API platform. All agents deploy natively on Salesforce Agentforce within 6 weeks.

Differentiator

Problem solved

Functional benefit

Brands

• Agentic Business Suite: Industry-specific AI agents built for enterprise workflows, deployed on Salesforce Agentforce.
• Enterprise Fabric
• AI Advisory (Safe Bridge)
• Super AI Agents
• Empathy Studio
• Sovereign AI

Products and services

• Agentic Business Suite Suite of industry-specific AI agents designed around agentic-first business process flows. Includes 8 pre-built agents covering Real Estate, Automotive, Tenders, Utilities, High Tech, Media, Telco, and Events. Native deployment on Salesforce Agentforce with empathetic CX intelligence for tone, persona, language, and channel adaptation. Targets Middle East enterprises seeking AI agents for lead conversion, customer service, and operational automation.
• Enterprise Fabric Orchestration, governance, and integration layer connecting agents across enterprise systems. Built on MuleSoft + Agentforce, providing unified agent orchestration, secure communication fabric for agents at scale, full audit trails, role-based access, and compliance standards. Enables enterprises to scale AI investments across departments.
• AI Advisory (Safe Bridge) Strategic advisory and implementation offering with seven pillars: Assessment & Discovery, Value Realisation, Technology & Architecture, Roadmap & Prioritisation, Onboarding & Adoption, Training & Capability, and AI Authority (CoE). Guides organizations from AI intent to execution with ROI-driven use case selection, rapid 6-week proof-of-value deployment, and continuous performance monitoring.
• Empathy Studio Converts agent responses into visual, voice-enabled experiences. Works across AWS, GCP, Azure, Agentforce, and any platform with APIs. Enables multi-channel customer engagement with empathetic interactions including voice note handling and 24/7 service booking.

Quantifiable outcome

• 10x Sales ROI for Real Estate developers (Noura agent)
• +13 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability13 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• SalesforcecoreChannel Partner/ Reseller/ Distributor · 4 June 2026Certified Agentforce Partner and FY26 Consulting Partner Recognition winner for Middle East. Deploys industry-specific AI agents native to Salesforce Agentforce platform. Company transforms Salesforce CRM into AI operating system with MuleSoft integration capabilities.
• SambaNova SystemscoreStrategic or Co-development Partner · 10 September 2024Strategic partnership for sovereign AI solutions in Middle East. Clouding AI is master distributor of SambaNova's 1.3 trillion parameter CoE architecture AI solutions. Joint market development strategy for GCC, especially Saudi Arabia. Focus on secure, compliant on-premise AI with bank-grade security and privacy.
• SotaTekflagshipStrategic or Co-development Partner · 30 August 2024MoU signed August 30, 2024 in Hanoi, Vietnam for international scaling collaboration. Combines Clouding AI's Salesforce AI and SambaNova sovereign AI capabilities with SotaTek's ERP, web software, apps, blockchain, and ML solutions. Joint go-to-market for Middle East and Asia markets targeting AI transformation for enterprises.
• MuleSoftcoreTechnology or IntegrationIntegration partnership for enterprise connectivity. Enterprise Fabric offering combines MuleSoft + Agentforce for secure discovery and communication fabric connecting agents at scale across enterprise systems.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Infosys: Global IT services leader with Salesforce, AI, and industry-specific digital offerings. Comparable because it competes for multi-vertical enterprise transformation work and has delivery scale Clouding AI lacks. Broader portfolio, less regional specialization.
• Accenture: Global systems integrator with a dedicated Salesforce Business Group and large enterprise AI agent practice. Comparable because Accenture targets the same large enterprise AI transformation deals, has multi-vertical reach, and competes for Salesforce co-sell opportunities. Lacks Clouding AI's Middle East regional specialization.
• Publicis Sapient: Digital transformation consultancy with Salesforce practice and AI agent capabilities. Comparable because both deliver Salesforce-based industry-specific enterprise solutions with advisory-led sales. Publicis Sapient has global scale but less Middle East vertical depth.
• Cognizant: Global IT services firm with Salesforce practice and enterprise AI agent offerings. Comparable because it competes for enterprise AI transformation deals and has Salesforce delivery capability, though at much larger scale. Less regional Middle East focus than Clouding AI.

Direct peers

• Globant: Global digital transformation firm with significant Salesforce partnership and AI agent practices. Comparable because both deliver enterprise AI transformation projects, combine industry-specific solutions with platform integration, and target enterprise digital modernization deals. Competes in Salesforce ecosystem globally including ME.
• Persistent Systems: Salesforce Summit Partner with deep Agentforce, MuleSoft, and Einstein delivery capability. Comparable because both deploy pre-built AI solutions on Salesforce for industry verticals and offer integration services via MuleSoft. Direct competitor for Salesforce regional Partner of the Year recognition.
• Slalom: Major global Salesforce consulting partner with deep Agentforce and Einstein practice. Comparable because both build industry-specific AI solutions on Salesforce for enterprise clients, with similar advisory-led sales motions and multi-vertical coverage. Slalom competes for the same Salesforce co-sell deals in the Middle East and globally.

Emerging players

• SambaNova Systems: Sovereign AI platform partner of Clouding AI but also a competitor in the on-premise enterprise AI infrastructure space. Comparable because SambaNova's CoE architecture competes for the same sovereign AI enterprise deals Clouding AI targets, particularly in regulated Middle East industries.
• SotaTek: Vietnam-based IT solutions provider and Clouding AI partner for international expansion. Comparable because SotaTek also delivers Salesforce, AI, blockchain, and ML enterprise solutions — directly competing for some regional enterprise AI deals while partnering on the MoU for joint go-to-market across ME and Asia.
• Koantek: Specialized Salesforce and MuleSoft consulting firm with AI agent capabilities. Comparable because both are Salesforce-focused delivery partners building industry-specific AI solutions on Agentforce. Smaller player than Clouding AI's enterprise customer base but pursues similar Agentforce deployment deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/clouding-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CLOUDING AI LIMITED