Total Plumbing & Heating

What Total Plumbing & Heating does

Total Plumbing & Heating Ltd. is a family-owned and operated mechanical services contractor founded in 1980 and headquartered in Alberta, Canada. The company provides residential and commercial plumbing, heating, cooling, HVAC, refrigeration, water quality, and indoor air quality services across North Central Alberta and the Okanagan Valley in British Columbia, operating from three offices in Westlock, Edmonton, and West Kelowna with a workforce of approximately 80 staff including plumbers, sheet metal workers, and refrigeration technicians. Service is delivered through licensed field technicians dispatched in fully stocked service vans supported by an in-house parts warehouse, with 24/7 emergency availability, and the company is a Lennox Premier Dealer offering residential and commercial Lennox equipment lines (furnaces, air conditioners, Energence/Landmark/Raider rooftop units, PureAir air purification systems).

The company generates revenue through four streams: on-demand service and repair (billed per service call with diagnostic and labor fees), equipment installation and sales (HVAC, water heaters, plumbing fixtures with equipment markup and installation labor), the Total Comfort Club subscription membership program ($11.99/$16.99/$23.99 per month tiers offering preventative maintenance, priority scheduling, and up to $1,000 in repair coverage), and commercial new construction, design-build, and ongoing maintenance contracts for schools, industrial facilities, and retail. Customer-acquisition channels include a content marketing website and blog, a 24/7 phone and SMS booking line, FinanceIt consumer financing for equipment purchases, seasonal Lennox supplier rebates, and a LinkedIn presence for recruitment.

Commercially, Total Plumbing & Heating serves a dual residential and commercial base with named enterprise logos including Tim Hortons, Marks, Esso, Servus Credit Union, and FasGas, plus long-tenured (10+ year) relationships with multiple Alberta school divisions. The company is privately held with no disclosed institutional ownership, funding rounds, or M&A activity, and its 2025 expansion into the Okanagan Valley represents its first move outside Alberta in more than four decades.

Name

Total Plumbing & Heating

Legal name

Total Plumbing & Heating Ltd.

Website

https://totalph.ca

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

Total Plumbing & Heating is a family-owned mechanical services contractor providing residential and commercial plumbing, heating, cooling, HVAC, and indoor air quality services across Alberta and the Okanagan Valley in British Columbia, operating from three offices with about 80 staff as a Lennox Premier Dealer.

Ownership category

akta.pro rank

Product category

Plumbing and HVAC Mechanical Contracting

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Plumbing & Pipefitting Contracting (IMAFALAC), Expansion Tank, Circulator Pump & Zone Valve Service (HSAOACAG)

Keywords

• Residential plumbing services
• Commercial HVAC services
• Heating and cooling
• Indoor air quality
• Mechanical contracting

Headquarters

HQ city

Westlock

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Service and Repair: On-demand service calls for plumbing, heating, cooling, and refrigeration repair. Billed per service call with diagnostic and labor fees. Residential and commercial segments.
2. Equipment Installation and Sales: Sales and installation of HVAC equipment (furnaces, air conditioners, boilers), water heaters, plumbing fixtures, and related systems. Revenue from equipment markup and installation labor.
3. Total Comfort Club Membership: Monthly subscription membership program offering preventative maintenance, priority scheduling, diagnostic fee waivers, 10% discounts on parts/services, and repair coverage up to $1,000. Three tiers: Total Comfort ($11.99/mo), Total Comfort Plus ($16.99/mo), Total Peace of Mind ($23.99/mo).
4. Commercial Projects: New construction, design-build, retrofit installations, and ongoing maintenance for commercial properties including schools, industrial facilities, and retail.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Total Plumbing & Heating is a family-owned full mechanical contractor providing plumbing, heating, cooling, refrigeration, and indoor air quality services to residential homeowners and commercial properties in Alberta and British Columbia. The company sells, installs, and services HVAC equipment (primarily Lennox), plumbing fixtures, water heaters, water treatment systems, and boilers, and offers 24/7 emergency repair service backed by fully stocked service vans and an in-house warehouse of parts.

Product overview

Total Plumbing & Heating is a family-owned residential and commercial plumbing, heating, cooling, and indoor air quality service company operating in Alberta and British Columbia. The company operates as a full mechanical contractor offering both service offerings and product sales. The residential division provides plumbing services, furnaces (Lennox SLP99V, EL296V, ML196E), air conditioners (Lennox SL25KCV, EL22KCV, EL18KCV, EL16KC1, ML17KC2, ML14XC1), water heaters (tank and tankless), boilers, water quality solutions (softeners, reverse osmosis, UV, filtration), and indoor air quality products (Lennox Pureair S, Pureair, Carbon Clean 16, 11 Media Air Cleaner, humidifiers). The commercial division offers new construction, design-build, HVAC equipment (Energence, Landmark, and Raider rooftop units), commercial plumbing, and service/replacements. The company also offers the Total Comfort Club membership program as an add-on service providing preventative maintenance, priority scheduling, discounts, and repair coverage across three tiers. All products are sold and serviced through the company's service operations rather than as standalone software or platform products.

Differentiator

Problem solved

Functional benefit

Brands

• Total Comfort Club: A residential HVAC membership program offered by Total Plumbing & Heating Ltd., providing homeowners with preventative maintenance, priority service, and optional repair coverage for home heating and cooling equipment.

Products and services

• Residential Plumbing Services

Quantifiable outcome

• Repair coverage up to $1,000 available through membership plans
• +2 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• LennoxcoreTechnology or IntegrationLennox Premier Dealer offering full line of Lennox HVAC equipment including furnaces, air conditioners, rooftop units, and indoor air quality products. Products include Energence, Landmark, Raider rooftop units, and various residential comfort systems.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Roto-Rooter: North America's largest plumbing and drain service franchise, offering residential and commercial plumbing, including 24/7 emergency response. Overlaps directly with Total P&H's drain and emergency plumbing services.
• Service Experts Heating & Air Conditioning: Large franchised HVAC service network across North America offering heating, cooling, and plumbing. Broader geographic reach and corporate backing, but operates the same residential service business model as Total P&H.
• Trane Technologies: Global HVAC manufacturer producing commercial and residential equipment Total P&H services. Strategic equipment supplier/competitor with deep commercial market presence comparable to Total P&H's commercial projects.
• Lennox International: Premium HVAC equipment manufacturer and Total P&H's core strategic partner. Sells furnaces, air conditioners, rooftop units, and IAQ products through the dealer channel that Total P&H operates within.
• Carrier Global: Major HVAC and refrigeration equipment manufacturer serving residential and commercial markets. Comparable product portfolio in the categories Total P&H installs, services, and sells through Lennox-equivalent dealer relationships.
• Mr. Rooter Plumbing: Franchised plumbing service network (Neighborly brand portfolio) operating across North America. Comparable plumbing service offering with 24/7 emergency availability and residential/commercial segments.
• Aire Serv: Franchised HVAC service network operating across North America. Comparable residential heating and cooling service model with broader geographic scale and corporate infrastructure.

Direct peers

• Reliance Home Comfort: Canadian residential HVAC, plumbing, and water heater service company with a subscription/comfort-club model and multi-province footprint. Closest direct peer — same customer base (homeowners), same service lines, and similar recurring-revenue strategy.
• Enercare: Major Canadian provider of HVAC, water heating, plumbing, and home services with a subscription portfolio. Comparable business model combining equipment rentals, service contracts, and recurring revenue across residential customers.

Others

• The Home Depot Home Services: National retailer operating a referral and installation-services marketplace for HVAC, water heaters, and plumbing. Adjacent channel that captures lead flow Total P&H also relies on, though does not perform the field service itself.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/total-plumbing-heating-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Plumbing & Heating