What Spinnaker Support does

Spinnaker Support is a US-headquartered (Greenwood Village, Colorado) provider of third-party maintenance and technical support for enterprise software from Oracle, SAP, VMware, and JD Edwards, founded in 2008 by Matt Stava. Its core offering replaces vendor annual maintenance contracts with concierge-level support delivered by Level 4 senior engineers averaging 20+ years of experience, supported 24/7/365 in 14 languages, claiming an average 60% reduction in support cost relative to vendor pricing. The product portfolio is built around an AI-driven knowledge platform (Spinnaker Navigator) and includes Spinnaker Shield (proactive security and vulnerability management), Spinnaker Intelligence (AI/ML-assisted issue resolution over historical case data), Spinnaker Link (interoperability services), Expert Services (managed and project services), and OpenPath (a modernization journey framework). Revenue is generated primarily through recurring annual support subscriptions and multi-year project-based managed services, with enterprise field sales as the primary go-to-market motion supplemented by a Global Partner Program. The company reports 1,000+ enterprise customers across 100+ countries and claims over $1 billion in cumulative client value since inception; in 2026 it expanded into South Africa through a strategic partnership with African Rainbow Capital (ARC), the private capital vehicle of Dr. Patrice Motsepe, with local ZAR billing to insulate clients from USD volatility. Spinnaker is private, with no disclosed VC funding; its prior inorganic move was the 2021 acquisition of Dobler Consulting, retained as a wholly-owned sub-brand.

Name

Spinnaker Support

Legal name

Spinnaker Support (PTY) Ltd

Website

https://spinnakersupport.co.za

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

Spinnaker Support is a US-founded (2008) third-party enterprise software support provider replacing Oracle, SAP, VMware, and JD Edwards vendor maintenance contracts with concierge, AI-augmented engineering support for 1,000+ enterprise customers across 100+ countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Midrand

HQ country

South Africa

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Software Support Contracts: Spinnaker Support replaces vendor annual maintenance and support contracts (Oracle, SAP, VMware) with comprehensive third-party support. Revenue is generated through annual support contracts billed in ZAR for South African clients and USD globally. Customers achieve average 60% cost reduction vs. vendor support.
2. Expert/Managed Services: Specialized consulting and managed services including database administration, technical management, application management, cloud migration services, and expert project services. Delivered as retainer or project-based engagements.
3. Spinnaker Shield (Security Services): Proactive security and vulnerability management services integrated into support offerings or as standalone services. Includes security assessments, audit compliance, customized security support, security tooling, security bulletins, and vulnerability management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Spinnaker Support provides third-party maintenance and technical support services that entirely replace vendor annual support contracts for Oracle, SAP, VMware, and JD Edwards enterprise software. Its portfolio includes recurring third-party support subscriptions, expert and managed services (database administration, application management, cloud migration), proactive security through Spinnaker Shield, AI-assisted issue resolution through Spinnaker Intelligence, and interoperability services through Spinnaker Link. Customers typically achieve an average 60% reduction in support costs compared with vendor pricing.

Product overview

Spinnaker Support is a premier provider of trusted third-party support services for enterprise software, offering a unified portfolio of products and services built around its AI-driven knowledge platform, Spinnaker Navigator. The core offering is Spinnaker Support, which entirely replaces Oracle, SAP, and VMware vendor support contracts with personalized, concierge-level service. This is complemented by Spinnaker Expert Services for specialized ongoing and project-based engagements. Key features include Spinnaker Shield for proactive security and vulnerability management, Spinnaker Intelligence for AI/ML-assisted issue resolution, and Spinnaker Link for interoperability services. The company supports Oracle (including E-Business Suite, Database, PeopleSoft, Siebel CRM, Hyperion, Agile PLM, ATG, Demantra, and Retail), SAP (including Business Suite/ECC, S/4HANA, BI Components, Databases, and Sybase), JD Edwards, VMware, and Open Source databases. They serve over 1,000 enterprise clients across 100+ countries with 24/7 global support in 14 languages, delivering approximately 60% average savings on support costs.

Differentiator

Problem solved

Functional benefit

Brands

• Spinnaker Shield: Proactive full-stack security and vulnerability protection service
• Spinnaker Intelligence
• Spinnaker Link
• Spinnaker Expert Services
• OpenPath

Products and services

• Spinnaker Support (Third-Party Support) Premier third-party support service that entirely replaces Oracle, SAP, and VMware vendor support contracts, enabling enterprises to extend the life of their current software indefinitely while saving an average of 60% in support costs. Includes break/fix, security vulnerability management, global tax and regulatory compliance, technical advisory, and archiving.
• Spinnaker Expert Services Ongoing and project-based expert services for enterprise software, including evaluations, assessments, configuration reviews, security advisory, backup and recovery, high-availability review, open source database migration, performance and capacity planning, modernization roadmaps, and testing services.
• Spinnaker Shield Proactive full-stack security and vulnerability protection service that maintains or improves security posture through a Defense in Depth approach, utilizing hardening techniques, compensating controls, and vulnerability management for Oracle, SAP, and JD Edwards environments.
• Spinnaker Intelligence AI/ML-powered tool that assists with rapid issue resolution by leveraging anonymized historical data to enable Spinnaker's expert engineers to quickly tap into collective experience and identify solutions faster.
• Spinnaker Link Interoperability services that enable communication between disparate systems, including Email Authentication Tunneling (basic auth to OAuth2.0), Encryption Translation Tunneling, Java Desktop Client integration, and Operating System integration services for Oracle EBS and general environments.
• Spinnaker Navigator AI-driven knowledge platform at the heart of the Spinnaker Trusted Support offering. World-class engineers supported by this platform solve enterprise software issues without software patches.
• OpenPath Modernization Methodology Proven modernization journey methodology through which Spinnaker supports and transforms critical enterprise software across infrastructure, databases, and applications, enabling AI-driven transformation on customers' own terms.

Quantifiable outcome

• Average 60% reduction in support costs vs. Oracle/SAP vendor support
• +6 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

One partnership is on record.

• Gartner Peer Insights PlatformminorGTM or Marketing PartnerSpinnaker Support is listed on Gartner Peer Insights marketplace for Independent Third-Party Maintenance for IBM, Oracle and SAP Software. Customers submit reviews that serve as social proof for prospective buyers evaluating third-party support providers.

Scale indicators7 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Rimini Street: Rimini Street is the largest pure-play independent third-party support provider for Oracle and SAP enterprise software — the closest direct competitor to Spinnaker Support with overlapping customers, similar value proposition (significant cost savings vs. vendor support), and the same go-to-market motion of replacing vendor annual maintenance contracts. Several Spinnaker executives previously held senior roles at Rimini Street.
• Navisite: Navisite is a managed cloud services and enterprise application management provider offering Oracle, SAP, and database managed services — directly comparable to Spinnaker's expert/managed services portfolio. Spinnaker's CRO Pete Castello previously served as Chief Commercial Officer at Navisite, evidencing direct strategic and operational overlap.
• Datavail: Datavail is a managed services and database administration provider focused on Oracle, SQL Server, and enterprise data platforms — directly comparable to Spinnaker's expert/managed services and Spinnaker Link offerings. Spinnaker's CRO (Pete Castello) previously served as CRO at Datavail, underscoring the operational similarity between the two firms.

Broad incumbents

• Accenture: Accenture is a global systems integrator and consulting firm with large Oracle and SAP practices offering application management, support, and modernization services — overlapping with Spinnaker Expert Services and OpenPath. Spinnaker's CTO EMEA and Cybersecurity VP both came from Accenture, evidencing comparable enterprise-software support capabilities.
• Oracle (Oracle Premier Support): Oracle is the incumbent vendor whose annual maintenance contracts Spinnaker directly replaces. While not a direct competitor in the same business model, Oracle's Premier Support, Advanced Customer Services, and licensing policies define the alternative-cost benchmark against which Spinnaker's 60% savings pitch is made.
• PwC: PwC is a Big 4 consulting firm with enterprise application support, Oracle/SAP managed services, and technology transformation practices. Spinnaker's Managing Director for South Africa previously led PwC's SAP consulting business across Africa, evidencing direct comparable capabilities in the same target market.
• IBM: IBM is a global technology services and consulting firm with significant enterprise software support and managed services capabilities across legacy and modern stacks. Spinnaker's VP of Product Management previously spent 19 years in IBM's services business, evidencing functional overlap in enterprise software support delivery.
• Deloitte: Deloitte is a Big 4 consulting firm with enterprise application management services across Oracle and SAP — comparable to Spinnaker's expert/managed services portfolio. Spinnaker's CTO EMEA previously held leadership roles at Deloitte, underscoring the comparable enterprise-software support capabilities.
• Broadcom (VMware): Broadcom, following its acquisition of VMware, has shifted VMware to subscription-based support — a move that triggered significant customer backlash and created a tailwind for Spinnaker's VMware third-party support offering. Broadcom is the incumbent whose customer dissatisfaction Spinnaker explicitly markets against.
• SAP (SAP Enterprise Support): SAP is the incumbent whose Enterprise Support and ECC mainstream maintenance contracts (ending 2027/2030) Spinnaker's third-party support offering directly displaces. SAP's broader transformation, licensing, and cloud migration strategy defines the competitive landscape in which Spinnaker competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/spinnakersupprt
• YouTubeyoutube.com/user/SpinnakerSupport
• Facebookfacebook.com/spinnakersupportservices
• LinkedInlinkedin.com/company/spinnaker-support

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spinnaker Support