Arizona Department of Veterans'​ Services

What Arizona Department of Veterans'​ Services does

The Arizona Department of Veterans' Services (ADVS) is a state government agency of Arizona, operating under A.R.S. Title 41, that delivers direct services to the state's 500,000+ Veterans, service members, and their families. Its service portfolio spans three operational pillars: (1) accredited Veteran Benefits Counselors providing free assistance with VA compensation/pension claims, appeals, discharge upgrades, and military records requests; (2) four Medicare-certified skilled-nursing State Veteran Homes totaling 384 beds across Flagstaff (opened fall 2024, 80 beds), Phoenix (104 beds), Tucson (120 beds), and Yuma (80 beds); and (3) three Arizona Veterans' Memorial Cemeteries in Bellemont, Marana, and Sierra Vista offering no-cost burial benefits with perpetual care.

The agency's technology stack is non-proprietary and consists of standard government productivity tools: Okta for authentication, AZ360 for personnel/financial management, Google Workspace for collaboration, Constant Contact for email newsletters, Adobe Sign for digital document execution, and eCivis for cloud-based grants management of the Veterans' Donation Fund. No AI/ML capabilities, proprietary platforms, or technology differentiators are disclosed. Service delivery relies on human counselors and physical facilities rather than automated systems.

ADVS does not generate commercial revenue. It is funded through Arizona state appropriations, federal grants (notably VA State Cemetery Grant Service funds), specialty license plate revenue ($17 of each $25 plate fee flowing to the Veterans' Donation Fund), and tax-deductible donations. The agency additionally administers financial assistance programs (Military Family Relief Fund with $20,000 lifetime cap, Native American Settlement Fund, VDF grants to 16+ community organizations), education programs (Tuition Waiver, In-State Tuition, State Approving Agency for GI Bill oversight, Veteran Supportive Campus certification across 30+ institutions), and specialty programs (Gold Star Medal, Veteran Driver License designation, Veteran Courts, Veteran Tool Kit employment support, and Women Veterans Services). It is overseen by the Governor of Arizona and the Arizona Veterans Advisory Commission.

Name

Arizona Department of Veterans'​ Services

Legal name

Arizona Department of Veterans' Services

Website

https://dvs.az.gov

Company type

Public

Founded year

1951

Operating status

Operating

Headcount range

101–250 employees

Short description

The Arizona Department of Veterans' Services is a state government agency that delivers free benefits counseling, operates four skilled-nursing State Veteran Homes and three Veterans' Memorial Cemeteries, and administers financial and education assistance programs for Arizona's 500,000+ Veterans and their families.

Ownership category

akta.pro rank

Product category

Veterans Services

NAICS

Administration of Veterans' Affairs (92314), Administration of Veterans' Affairs (923140), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Veterans & Military Family Benefits Administration (BPAIAKAI)

akta.pro secondary industries

Veterans Affairs & Military Family Services (BPAIAHAL), Inpatient Rehabilitation Hospitals (IRFs) (HLAFAHAG)

Keywords

• Veterans benefits counseling
• Skilled nursing care
• Veterans memorial cemeteries
• Veterans education assistance
• Veterans financial assistance

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others, Technology or R&D

Revenue model

1. State and Federal Appropriated Funds: ADVS is a state government agency funded through Arizona state appropriations and federal grants (including VA State Cemetery Grant Service funds). The department does not generate commercial revenue.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

The Arizona Department of Veterans' Services (ADVS) is a state government agency that provides direct services to Arizona Veterans, service members, and their families. Its core offerings include accredited Veteran Benefits Counseling to help navigate federal and state benefits, four Medicare-certified skilled-nursing State Veteran Homes providing long-term and rehabilitative care, three Arizona Veterans' Memorial Cemeteries offering no-cost burial benefits, and a portfolio of education and financial assistance programs including tuition waivers, the Military Family Relief Fund, and the Veterans' Donation Fund grants to community partners.

Product overview

The Arizona Department of Veterans' Services (ADVS) provides a comprehensive portfolio of services for Arizona Veterans, service members, and their families through both direct service delivery and partner coordination. The core offerings include Veteran Benefits Counseling (accredited counselors assisting with VA claims and appeals), three Veterans' Memorial Cemeteries (Camp Navajo, Marana, and Sierra Vista), four State Veteran Homes (skilled nursing facilities in Flagstaff, Phoenix, Tucson, and Yuma), and Education services (Tuition Waiver, In-State Tuition, State Approving Agency, Honorary Diploma, Veteran Supportive Campus certification). Financial Assistance programs include the Military Family Relief Fund (emergency assistance up to $20,000 lifetime), Native American Settlement Fund (tax refunds), and Veterans' Donation Fund grants to partner organizations. Additional services encompass the Gold Star Medal, Women Veterans support, Veteran Tool Kit for employment, Suicide Prevention resources, Veteran Courts collaboration, and driver license/license plate designations. The department also maintains internal operations divisions for Administration, Financial Services, Human Resources, Information Technology, and Purchasing.

Differentiator

Problem solved

Functional benefit

Products and services

• Veteran Benefits Counselors (VBCs)

Quantifiable outcome

• Connected Arizona's over 500,000 Veterans with almost $400 million in compensation, pension, educational and medical benefits, and grants from the U.S. Department of Veterans Affairs
• +3 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eight partnerships are on record, tiered core and major.

• U.S. Department of Veterans Affairs (VA)coreStrategic or Co-development PartnerADVS works closely with the federal VA on multiple programs including VBC accreditation oversight, VA benefits counseling coordination, cemetery grants (State Cemetery Grant Service), State Approving Agency for GI Bill education benefits, and healthcare system coordination. ADVS is not the same agency as the federal VA but serves as Arizona's designated state partner.
• American LegioncoreStrategic or Co-development PartnerADVS VBCs are accredited by the American Legion alongside the U.S. Department of Veterans Affairs. This dual accreditation ensures Veterans receive qualified benefits counseling recognized at the federal level.
• Arizona Coalition for Military Families (ACMF)coreStrategic or Co-development PartnerACMF partners with ADVS for the Veteran Supportive Campus (VSC) certification program, providing military sensitivity and awareness training for staff and students at certified institutions. ACMF also operates the Military/Veteran Resource Network for VSC listings.
• ARIZONA@WORKmajorStrategic or Co-development PartnerADVS partnered with ARIZONA@WORK to provide the Veteran Toolkit program, helping Veterans obtain equipment and supplies needed for full-time employment. Veterans must enroll with ARIZONA@WORK to access the Toolkit.
• Arizona Housing CoalitionmajorStrategic or Co-development PartnerPartner with ADVS in the Veteran Toolkit initiative to provide employment equipment support to Veterans transitioning to civilian careers. Assists with the broader goal of housing stability for Veterans.
• Arizona's 22 Federally-Recognized TribesmajorStrategic or Co-development PartnerADVS is committed to consulting with the 22 federally-recognized tribes in Arizona. The department has a Tribal Consultation Policy and coordinates the Native American Settlement Fund for tax refund claims from Native American Veterans.
• Arizona State Universities and Community Colleges (VSC Network)majorChannel Partner/ Reseller/ DistributorOver 30 Arizona institutions participate in the Veteran Supportive Campus (VSC) certification program administered by ADVS, including Arizona State University, University of Arizona, Northern Arizona University, Maricopa Community Colleges, and others. These institutions receive GI Bill education benefits and VSC certification through ADVS.
• Governor Katie Hobbs / Office of the Governor of ArizonacoreOthersGovernor Hobbs's FY27 budget proposal includes a $2 million supplemental for Arizona State Veteran Homes and extends the Military Family Relief Fund as a permanent program. The Governor and ADVS jointly announce programs including Homes for Heroes grants.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• American Legion: Congressionally chartered veterans service organization providing accredited benefits counseling. Comparable in providing the VBC accreditation pathway ADVS uses, and serves overlapping veteran populations in Arizona.
• U.S. Vets: Nonprofit providing housing, employment, and support services to veterans, including the Prescott and Phoenix locations funded by ADVS VDF grants. Comparable as a downstream service provider that ADVS funds and partners with to deliver outcomes for veterans experiencing homelessness.
• Disabled American Veterans (DAV): National veterans service organization providing free claims assistance and benefits navigation. Comparable as a benefits counseling provider, though DAV is a nonprofit rather than a state agency and relies on volunteer accredited representatives.

Others

• Wounded Warrior Project: National nonprofit providing programs and advocacy for post-9/11 wounded veterans. Comparable as an adjacent veterans services organization, though it focuses on a different veteran cohort than ADVS's primary population.
• Volunteers of America: National nonprofit operating veterans housing and supportive services programs. Comparable as a community partner receiving state/federal veteran funding to deliver supportive housing and homelessness services similar to Homes for Heroes grant recipients.

Direct peers

• Florida Department of Veterans' Affairs: Florida's state agency for veterans benefits counseling and state veterans home operations. Directly comparable in operating skilled-nursing veteran homes and providing benefits navigation to a large, retirement-oriented veteran population.
• Texas Veterans Land Board: Texas's state veterans agency providing benefits, claims assistance, and veterans homes. Comparable to ADVS as a state-level conduit between veterans and federal VA benefits in a high-veteran-population state.
• California Department of Veterans Affairs (CalVet): California's state agency administering veteran benefits, operating state veterans homes and veterans cemeteries. It is the closest peer in scope and structure, operating a parallel benefits counseling, skilled-nursing home network, and cemetery program at a larger scale.
• Virginia Department of Veterans Services: Virginia's state agency delivering benefits, education, and cemetery services to veterans. Comparable in offering state-supplemented benefits, state cemeteries, and accredited benefits counselors, similar in mission and operational model.

Broad incumbents

• U.S. Department of Veterans Affairs: Federal VA is the primary counterpart delivering benefits, healthcare, and cemetery services nationwide. ADVS works in partnership with the federal VA but competes for relevance across overlapping service lines, particularly around healthcare and cemetery services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/asvhflagstaff
• Xx.com/azvets
• LinkedInlinkedin.com/company/azdvs

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arizona Department of Veterans'​ Services