ITSO

What ITSO does

ITSO Co., Ltd. (株式会社ITSO) is a Tokyo-based hyperautomation company founded in May 2018 that sells AI-powered business process automation to Japanese enterprises, with an expanding focus on local governments and regional SMBs. Its portfolio combines four proprietary AI products (LLM OCR for document understanding, AI-Call Agency for generative-AI call automation, AI Advisor 365 for RAG-based helpdesk, and an AI Agent for autonomous task execution) with resale and implementation of RPA platforms (UiPath, Automation Anywhere, Power Automate), low-code platforms (Microsoft Power Platform, Salesforce), and process mining tools (Celonis, UiPath Process Mining). The company positions itself around a "support over software" delivery model using an FDE (Forward Deployed Engineer) approach that embeds consulting, implementation, and ongoing support into customer engagements.

ITSO's business model is a hybrid of professional services and subscription AI products. Professional services revenue is generated through DX consulting, system development (including agile development support and RPA subscription development), software support, and training. Subscription-based AI products include LLM OCR (annual subscription with PoC evaluation), AI-Call Agency (pay-per-response, billed against response time only), and AI Advisor 365 (monthly subscription with custom implementation). Pricing is quote-based and not publicly disclosed.

ITSO distributes through direct enterprise field sales augmented by channel partnerships: a UiPath certified reseller relationship (since 2023), an Automation Anywhere training partnership (since 2019), a Microsoft Partner status, and a June 2026 capital and business partnership with Densan (電算) that opens public-sector and regional SMB distribution. Customer logos include Toyota Connected, Mitsubishi UFJ NICOS, TOPPAN, CTC, TIS, SB C&S, SCSK Service Ware, and TradeWaltz. The company is privately held, is led by CEO Kitagawa Shinichi and CTO Fukano Yasuhiro, and has publicly stated plans for a future stock listing, with the Densan partnership positioned as a preparatory step toward an IPO.

Name

ITSO

Legal name

株式会社ITSO

Website

https://itso.co.jp

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Tokyo-based hyperautomation company (founded 2018) that sells proprietary AI products (LLM OCR, AI-Call Agency, AI Advisor 365) and professional services across RPA, LCAP, and process mining to Japanese enterprises, with expanding reach into local governments and regional SMBs via a Densan partnership.

Ownership category

akta.pro rank

Product category

Hyperautomation and AI Professional Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Software Publishers (513210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

akta.pro secondary industries

IT Knowledge Management & Service Desk Platforms (HDAEALAH), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), AI/ML Engineering & Model Development Services (BPAEAHAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• Hyperautomation services
• RPA implementation
• AI document processing
• Generative AI consulting
• Process mining solutions

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Hyperautomation Professional Services: ITSO provides DX consulting, system development support, software support, and training services. Revenue is generated through consulting fees, project-based implementation services, and ongoing support contracts. The company emphasizes 'support' as a key differentiator alongside software tools.
2. AI Product Subscriptions (LLM OCR, AI-Call Agency, AI Advisor 365): Proprietary AI products are offered as subscription services. LLM OCR is available as a subscription development model (サブスク開発). AI-Call Agency charges based on response time (応対時間に対してのみ課金). AI Advisor 365 supports 24/7 AI chat operations with custom implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

ITSO is a hyperautomation professional services firm that sells DX consulting, system development, software support, and training services alongside proprietary AI products. Its core AI offerings include LLM OCR for document processing, AI-Call Agency for call center automation, AI Advisor 365 for helpdesk automation, and AI Agent for autonomous task execution. These products are delivered together with implementation services for RPA platforms (UiPath, Automation Anywhere, Power Automate), LCAP solutions (Power Platform, Salesforce), and Process Mining tools (Celonis, UiPath Process Mining).

Product overview

ITSO is a Hyperautomation Company offering a comprehensive portfolio of AI-powered solutions and RPA platforms combined with professional services. The product portfolio centers on four core AI products (LLM OCR, AI Advisor 365, AI-Call Agency, and AI Agent) complemented by RPA platforms (UiPath, Automation Anywhere, Power Automate), LCAP solutions (Power Platform, Salesforce), and Process Mining tools (Celonis, UiPath Process Mining). These products are delivered alongside professional services including DX Consulting, System Development, Software Support, and Training Services, enabling end-to-end business transformation from strategy through implementation and ongoing support.

Differentiator

Problem solved

Functional benefit

Brands

• LLM OCR: Order form-specific OCR solution using LLM technology that enables document understanding without mapping requirements.
• AI-Call Agency
• AI Advisor 365

Products and services

• LLM OCR Order form-specialized OCR solution using OpenAI's latest LLM technology with dual AI agents (OCR Agent for high-precision character recognition and Summarization Agent for structured data extraction), enabling template-free processing of non-standard, handwritten, and corrected documents. Designed for large enterprises needing to digitize thousands of document formats.
• AI-Call Agency Generative AI-powered call center automation solution handling both inbound and outbound calls with automatic speech recognition, noise reduction, semi-synthetic voice generation, and API integration with existing CTI/CRM systems. Targets enterprises seeking to reduce call center operational, labor, and facility costs.
• AI Advisor 365 Generative AI-powered helpdesk chat solution using RAG (Retrieval-Augmented Generation) technology for enterprise knowledge base integration. Provides 24/7 customer support with one-click knowledge ingestion, feedback-based continuous improvement, and multilingual capability. Targets enterprise helpdesk and internal support use cases.
• AI Agent AI agent solution for autonomous multi-step task execution using natural language understanding and machine learning to handle business processes without human intervention. Designed for enterprise process automation beyond rule-based workflows.
• ON-PREMISE LLM On-premises LLM deployment solution for organizations requiring secure, cloud-free AI infrastructure for sensitive data processing. Targets enterprises and public sector with data residency and security requirements.
• DX Consulting Digital transformation consulting services including Business Process Re-engineering (BPR), IT consulting, and creative support for business process optimization. Targets enterprises undertaking DX initiatives.
• System Development Support Custom software development services including agile development support, ITSO Lab innovation initiatives, remote support services, and RPA subscription development (サブスク開発). Targets enterprises needing custom automation and integration development.
• Software Support Comprehensive software support services for maintaining and optimizing deployed automation and AI solutions. Differentiated as ITSO's central value proposition ("support over software").
• Training Services Technology training programs including Automation Anywhere Enterprise training partner courses and general hyperautomation skill development. Targets enterprise teams building internal RPA and AI capabilities.

Quantifiable outcome

• LLM OCR eliminates the need for template mapping across diverse order form formats, potentially covering 10,000+ templates in large enterprises
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability14 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Densan (株式会社電算)coreStrategic or Co-development Partner · 18 June 2026Capital and business partnership agreement between ITSO and Densan for AI business expansion. Densan (headquartered in Nagano City, established 1966) brings a strong customer base in local governments, financial institutions, medical/welfare organizations, and enterprises across Japan. The partnership aims to expand hyperautomation and AI social implementation into public, regional industry, and SMB markets. Joint initiatives include: (1) LLMOCR joint business for local government DX, (2) new AI services combining Densan's products with ITSO's AI implementation capabilities, (3) expanded hyperautomation support for regional enterprises/SMBs, (4) Densan's AI native transformation support, and (5) next-generation data center utilization for secure AI infrastructure. ITSO is targeting future IPO through this partnership.
• TradeWaltz Corporation (株式会社トレードワルツ)coreStrategic or Co-development Partner · 1 June 2024Joint development partnership for RPA-based file upload and download functionality on the TradeWaltz trade platform. Released June 2024. ITSO developed the RPA functionality enabling simplified data linkage between company systems and the TradeWaltz platform, reducing manual screen operations and API development costs for users.
• Toyota Connected Corporation (トヨタコネクティッド)flagshipStrategic or Co-development Partner · 1 February 2024AI product implementation support engagement started February 1, 2024. ITSO supports Toyota Connected's utilization of Azure OpenAI and ChatGPT Enterprise products from Microsoft and OpenAI. Toyota Connected is noted as a rare Japanese company at the forefront of AI adoption, having adopted Azure OpenAI and ChatGPT Enterprise ahead of other Japanese companies.
• UiPath Japan (UiPath株式会社)coreChannel Partner/ Reseller/ Distributor · 1 September 2023UiPath certified reseller partner (UiPathリセラーパートナー) maintained since 2023. ITSO sells UiPath RPA products and solutions. The partnership was renewed in H2 2023 for continued license sales.
• NRAC (一般社團法人 次世代RPA・AIコンソーシアム)minorOthers · 28 June 2023ITSO's CEO Shinichi Kitagawa appointed as director of NRAC on June 28, 2023. NRAC aims for social innovation through RPA×AI, promotes issue resolution for government agencies, local governments, medical institutions, and educational institutions, activates the RPA×AI market through open collaboration, and cultivates RPA×AI human resources.
• Automation Anywhere Japan (オートメーション・エニウェア・ジャパン)coreChannel Partner/ Reseller/ Distributor · 1 August 2019Training partnership agreement signed in August 2019 for 'Automation Anywhere Enterprise' training courses starting November 2019. ITSO provides talent development programs to help enterprises utilize Automation Anywhere RPA solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Accenture Japan: Global consulting giant's Japan operation providing broad digital transformation, RPA, and AI implementation services. Competes with ITSO for large enterprise DX contracts with broader capabilities but less specialization.
• NTT Data: Japan's largest SI firm offering comprehensive RPA, AI, and digital transformation services. Competes with ITSO across enterprise and public sector, with vastly larger scale but less agile product focus.
• Deloitte Tohmatsu Consulting: Major global consulting firm in Japan offering DX, RPA, and AI advisory and implementation services. Comparable to ITSO's DX consulting practice with broader consulting portfolio and larger scale.

Direct peers

• Headwaters: Japanese AI/RPA consulting firm specializing in AI implementation and digital transformation for enterprises. Directly comparable to ITSO in business model (services + proprietary AI products) and target market (Japanese large enterprises).
• BizteX: Japanese RPA and automation consulting firm offering similar services (BizRobo, UiPath, Power Automate implementation) alongside proprietary automation tools. Directly competes with ITSO for enterprise automation consulting engagements in Japan.
• Automagi: Japanese AI solutions company offering AI implementation services and proprietary AI products for enterprise customers. Overlaps with ITSO in target market (large Japanese enterprises) and AI consulting offerings.

Emerging players

• AI inside: Japanese AI platform company providing proprietary OCR and document AI products plus AI implementation services. Overlaps with ITSO's LLM OCR and AI Advisor 365 offerings in the Japan enterprise market.
• ALBERT: Japanese data analytics and AI company providing AI solution development and consulting services. Comparable to ITSO's AI engineering capabilities and enterprise customer focus in Japan.
• PKSHA Technology: Japanese AI company focused on natural language processing and machine learning for enterprise software products. Comparable to ITSO's AI product portfolio (NLP/AI agents) and addresses similar Japanese enterprise AI use cases.
• FRONTEO: Japanese AI company providing specialized NLP and document analysis solutions. Comparable to ITSO's LLM OCR capabilities for document understanding, particularly in legal and financial verticals.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ITSO_CO_LTD

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITSO