INFORCE

What INFORCE does

INFORCE (Inforce Technologies, LLC.) is a privately-held, Ohio-domiciled systems integration firm that delivers consulting, implementation, and managed-delivery services exclusively to the insurance industry. Founded in 2009 by Brian MacKenzie — a former P&C carrier project manager — the firm serves P&C carriers, Life carriers, specialty insurers, and MGAs, and concentrates on core system implementation, custom API framework development, QA/performance engineering, cloud migration, and modernization projects. The company runs a portfolio of named service offerings — Core System Implementation & Integration, Custom API Framework Development, Migration & Modernization, Testing & Performance Engineering, Project Assessment & Rescue, and Architecture & Technical Advisory — alongside a proprietary, branded QA methodology called IQA (INFORCE Quality Assurance).

The firm's underlying "technology" is its delivery model rather than a packaged product: the INFORCE Academy trains all developers on the same curriculum used for state insurance licensing exams, producing insurance-domain-fluent technologists; the firm claims 95%+ employee retention versus an industry average above 30%; and engagements operate under a "fee-free onboarding" structure in which billing does not begin until consultants are fully acclimated to the client's environment. Delivery is split between the Chagrin Falls, Ohio headquarters and a Serbia-based engineering and training center established in 2018, with the entire global workforce aligned to the client's time zone.

INFORCE makes money through time-and-materials and fixed-scope professional services engagements billed at quote-based, project-specific rates (pricing is not publicly disclosed). Demand is generated almost entirely through content-driven, enterprise-field sales — case studies, direct website inquiry, technology-partner referrals across the OneShield / Insurity / Unqork / Solvrays / Sixfold / INTX / OutSystems ecosystem, and client testimonials (the firm claims 100% reference-ability since founding). Named enterprise customers include CapSpecialty, multiple mid-sized P&C and Life carriers, and a global multi-continental specialty insurer; case-study outcomes are quantified in terms such as 83% reduction in production incidents, $6.3M in annual quantified benefits, and 53% QA cost reduction, anchoring the firm in a high-trust, reference-driven GTM motion with no self-serve or PLG component.

Name

INFORCE

Legal name

Inforce Technologies, LLC.

Website

https://inforce.io

Company type

Private

Founded year

2009

Operating status

Operating

Short description

INFORCE is a privately-held U.S. insurance-technology systems integration firm — founded in 2009 and operating from Ohio with a Serbia delivery center — that delivers core-system implementation, API development, modernization, and proprietary IQA testing services to P&C, Life, and specialty insurance carriers and MGAs.

Ownership category

akta.pro rank

Product category

Insurance Technology Systems Integration Services

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

akta.pro secondary industries

Data, Analytics & AI for Insurance (Risk, Pricing, Personalization) (FSAGAGAE), Document, Workflow & Policy Servicing Automation (RPA/No-Code) (FSAGAGAK)

Keywords

• Insurance systems integration
• Core system implementation
• API framework development
• QA testing services
• Cloud migration modernization

Headquarters

HQ city

Chagrin Falls

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Systems Integration & Professional Services: INFORCE operates as a systems integration (SI) firm delivering professional consulting services to insurance carriers and MGAs. Revenue is generated through billable consulting engagements staffed by insurance-trained technologists. Services include core system implementation, custom development, QA/testing, migration, and modernization. Billing begins only after resources are fully acclimated to the client environment (fee-free onboarding).

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

INFORCE is an insurance technology systems integration (SI) firm that delivers professional consulting services to P&C, Life, and Specialty insurance carriers and MGAs. Its core offerings include core insurance system implementation and integration, custom API framework development, migration and modernization of legacy platforms, QA/testing (IQA), project rescue, and architecture advisory — all delivered by insurance-licensed technologists trained via the INFORCE Academy.

Product overview

INFORCE is an elite insurance technology systems integration (SI) firm that offers professional services rather than a standalone software product. Their portfolio consists of service offerings including Core System Implementation & Integration, Custom API Framework Development, Migration & Modernization, Testing & Performance Engineering (IQA), Project Assessment & Rescue, and Architecture & Technical Advisory. These services are delivered by insurance-trained professionals through the INFORCE Academy talent development program. They specialize in P&C and Life insurance sectors and work with major insurance software platforms including Guidewire, Duck Creek, OneShield, Insurity, Unqork, and others.

Differentiator

Problem solved

Functional benefit

Brands

• IQA (INFORCE Quality Assurance): INFORCE's insurance-focused quality assurance service, described as 'The Smartest Way to Test!' — an insurance-savvy QA team embedded in delivery workflows.

Products and services

• IQA (INFORCE Quality Assurance)

Quantifiable outcome

• 95%+ employee retention vs. industry average of 30%+
• +17 more outcomes

Named customers11 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability6 records

Feature1 record

Partnerships

Ten partnerships are on record, tiered core.

• OneShieldcoreTechnology or IntegrationINFORCE was founded in 2009 specifically to help OneShield customers with implementation and optimization. No other SI firm has more experience on the platform. INFORCE streamlines integrations, accelerates product launches, and hardens environments for scale and maintainability across the full insurance lifecycle. The founder was directly involved in the very first OneShield implementation from the carrier side.
• InsuritycoreTechnology or IntegrationINFORCE is a select implementation partner for Insurity. Trusted by leading carriers, INFORCE brings engineering discipline and insurance domain depth to Insurity's platforms, modernizing, streamlining data flows, and reducing technical debt while enabling speed, stability, and auditability.
• UnqorkcoreTechnology or IntegrationINFORCE engineers were early adopters of Unqork for complex insurance workflows and helped build out the first major insurance application on the platform. Offers unsurpassed expertise in orchestrating Unqork with core systems, data sources, and third-party services to reduce time-to-market without sacrificing control.
• SolvrayscoreTechnology or IntegrationINFORCE is Solvrays' preferred and first implementation partner, selected intentionally when Solvrays entered the insurance technology market. INFORCE designs and deploys Solvrays-based solutions that connect core platforms, automation, and analytics. Also offers a structured AI Readiness Assessment tailored to Solvrays implementations.
• CoherentcoreTechnology or IntegrationAs a trusted partner of Coherent, INFORCE helps carriers operationalize the solution's logic capabilities by converting business rules and spreadsheets into governed, performant services. INFORCE connects Coherent with underwriting, rating, and decisioning workflows for traceable, testable, and scalable outcomes.
• SixfoldcoreTechnology or IntegrationAs a trusted partner, INFORCE integrates Sixfold AI to elevate underwriting and risk evaluation with real-time insights, automated decisioning, and seamless data orchestration. INFORCE routinely connects Sixfold's advanced models to core systems and workflows, ensuring carriers gain speed, accuracy, and operational lift from day one.
• INTXcoreTechnology or IntegrationINFORCE partners with INTX to modernize data exchange and accelerate the integration of third-party data signals into core insurance functions. INFORCE designs orchestration layers that connect INTX's high-fidelity data streams with underwriting, pricing, and claims engines, ensuring sub-second latency and full regulatory traceability.
• insureMOcoreTechnology or IntegrationINFORCE implements insureMO to accelerate product orchestration, marketplace connectivity, and microservices adoption. Designs integration patterns that let carriers experiment quickly while maintaining control over data, compliance, and SLAs. Ensures production-grade middle-office capabilities built to evolve and scale.
• Smart CommunicationscoreTechnology or IntegrationINFORCE implements Smart Communications platform to streamline customer correspondence, policy output, and regulatory communications with structured, scalable templates. Deeply integrates SmartComm with core platforms and data sources so carriers can automate complex documents, reduce cycle times, and ensure consistency across every channel.
• OutSystemscoreImplementation/ SI/ Consulting PartnerAs a trusted OutSystems partner, INFORCE delivers high confidence to carriers in turning the platform's rapid development capabilities into production-ready insurance applications. Designs and implements OutSystems solutions with governance, integration patterns, and architectural discipline to support underwriting, policy, billing, and claims workflows.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Hexaware: Hexaware has built an insurance-focused practice targeting P&C and Life carriers with platform implementations, testing, and cloud modernization. Smaller than the global incumbents but increasingly competitive on mid-sized insurance SI deals, with similar offshore delivery model.
• Slalom: Slalom is a regional-focused consulting firm with a growing Insurance practice, including platform implementations, data, and cloud modernization. Comparable to INFORCE in targeting enterprise carriers with boutique-style engagements, though broader across industries.

Direct peers

• Xceedance: Xceedance is a direct peer providing insurance-focused operations and technology services to P&C and Life carriers, including core system implementation, data, analytics, and underwriting support. Closely comparable in vertical specialization, professional services model, and target customer (insurance carriers and MGAs).

Broad incumbents

• Capgemini: Capgemini Financial Services includes a sizable Insurance practice delivering core system, cloud, and digital transformation for global carriers. Overlaps with INFORCE on policy admin and underwriting modernization, but at much larger scale and broader portfolio.
• Infosys: Infosys serves global insurers through its Financial Services practice with core platform implementation, testing, and modernization services. Competes with INFORCE for enterprise insurance SI engagements, particularly on Guidewire and other major platform rollouts.
• Cognizant: Cognizant is a global IT services leader with a dedicated Insurance practice spanning P&C, Life, and specialty. Competes with INFORCE on large multi-region insurance transformation RFPs and offers broader scale and capital resources; less specialized in boutique insurance SI depth.
• WNS: WNS offers insurance domain-led BPM and digital services including policy administration, claims, and underwriting support. Overlaps with INFORCE in serving P&C and Life carriers with insurance-specific technology and process expertise.
• EXL (ExlService Holdings): EXL provides digital operations and analytics services with a dedicated Insurance practice covering underwriting, claims, and distribution. Comparable in targeting carriers and MGAs with combined tech and operations services, though at significantly larger scale.
• NTT DATA: NTT DATA has a substantial Insurance practice providing consulting, systems integration, and platform implementation (Guidewire, Duck Creek, etc.). Competes with INFORCE on mid-to-large insurance transformation deals and brings global delivery capability.

Others

• Majesco: Majesco is a core insurance software vendor (policy admin, claims, billing) rather than a systems integrator. Included because INFORCE implements and integrates Majesco-adjacent platforms and competes indirectly for the same carrier modernization budget.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/inforce

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INFORCE