Service Design Collective
Service Design Collective is a U.S. public benefit corporation and government consulting firm founded in 2022 that delivers human-centered design, policy, and technology advisory services to federal, state, local, and non-profit clients, with engagements spanning HRSA, DoD, USDA, and the City of Boston.
- Company typePrivate
- Founded2022
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Service Design Collective does
Service Design Collective, Inc. is a U.S.-domiciled management consulting firm and public benefit corporation founded in 2022 by United States Digital Service alumni Kat Jurick and Eddie Hartwig. The firm delivers human-centered design, policy, and technology advisory services to government clients, with a portfolio spanning Service Design, Discovery, Research, Workforce Development, Policy Design, Design Operations, Forms Design, Pre-procurement, Strategy, and Security. SDC's service methodology is grounded in human-centered design practices developed at USDS, applied to cross-departmental public-service modernization rather than discrete feature or product work.
The firm's client base is concentrated in U.S. federal, state, and local government, with named engagements including the Health Resources and Services Administration (organ donation modernization, 2023–2026), the Department of Defense PPBE Commission (research informing the Defense Resourcing for the Future report), the U.S. Department of Agriculture (WIC enrollment landscape analysis across 89 state/territorial entities), the City of Boston Digital Service (assessment of 150+ public-facing digital forms across 20+ platforms), and non-profits such as the National Living Donor Assistance Center and Still She Rises Tulsa. Beyond direct engagements, SDC has won a position on a Congressional IDIQ contract supporting the House Digital Service and a strategic partnership with Carahsoft via the NASPO ValuePoint vehicle for state and local procurement.
Revenue is generated through professional services delivered under government contracts and grants, with no publicly disclosed pricing, ARR, or revenue figures. The firm is privately held with no external investors identified, operates from a Silver Spring, MD office obtained through Montgomery County's Small Business Incubator program, and markets primarily through published research, speaking engagements, and government contracting partnerships.
Service Design Collective firmographics
Firmographics- Name
- Service Design Collective
- Legal name
- Service Design Collective, Inc.
- Website
- https://servicedesigncollective.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Service Design Collective is a U.S. public benefit corporation and government consulting firm founded in 2022 that delivers human-centered design, policy, and technology advisory services to federal, state, local, and non-profit clients, with engagements spanning HRSA, DoD, USDA, and the City of Boston.
- Ownership category
- akta.pro rank
Where Service Design Collective is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Service Design Collective business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Government Consulting Services: Professional consulting services delivered to federal, state, and local government agencies. Services include service design, policy design, workforce development, research, security, and design operations. Revenue generated through government contracts and grants.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Service Design Collective product offering
Product offeringCore offering
Service Design Collective is a management consulting firm that delivers human-centered design, policy, research, workforce development, and security advisory services to U.S. federal, state, and local government agencies and select non-profits. The firm sells discrete service lines (Service Design, Discovery, Research, Policy Design, Workforce Development, Design Operations, Forms Design, Strategy, Pre-procurement, and Security Services) plus published research products. Engagements are contracted via government vehicles such as Congressional IDIQ awards and the NASPO ValuePoint cooperative purchasing contract.
Product overview
Service Design Collective is a consultancy and public benefit corporation offering professional services rather than a traditional software product. The firm provides a portfolio of interconnected service offerings centered on human-centered design for government clients. Core services include Service Design (modernization across departments and silos), Discovery (rapid situational assessment), Research (answering critical questions), Workforce Development (building and training teams), Policy Design (intentional policy implementation), Design Operations (design best practices), Forms Design (digital form optimization for service delivery), Strategy (navigating complexity), Pre-procurement (contract effectiveness), and Security Services (compliant product delivery). The firm also produces published research including the Defense Resourcing for the Future report on DoD PPBE reform, WIC Eligibility Content Audit reports, and Modern Federal Leadership research. Services are delivered to federal agencies, state and local governments, and international organizations.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Assessed over 150 digital forms and applications for City of Boston across 20+ platforms
- +3 more outcomes
Companies that use Service Design Collective
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Service Design Collective technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Service Design Collective partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, flagship and minor.
- City of BostoncoreSDC partnered with Boston Digital Service in 2024 to assess over 150 public-facing digital forms and applications across more than 20 platforms. Together they developed a strategy to streamline city operations while maintaining human-centered, online public services. Boston Digital Service also hired Design Director and Service Designer roles based on SDC's recommendations.
- Health Resources and Services Administration (HRSA)coreSince 2023, SDC has worked with HRSA across multiple organ donation modernization projects. Work includes advising on OPTN modernization, establishing an independent OPTN Board of Directors, helping HRSA hire a digital service team, and building new cloud-based data infrastructure for organ donation data collection.
- CarahsoftflagshipStrategic partnership making SDC services easier to procure for state and local governments via the NASPO ValuePoint contract. This enables government agencies to engage SDC services more quickly and cost-effectively through an established procurement vehicle.
- U.S. Digital Response (USDR)minorSDC partnered with USDR at the end of 2024 to investigate motivations of technologists seeking work in civic tech. SDC conducted in-depth interviews and co-authored a research report on job seeker experiences in 2024.
- Workshop / New Practice LabminorSDC participated in a unique discussion on people-centered policymaking, put on with Workshop and New Practice Lab, focusing on designing public policy that works.
- Still She Rises TulsaminorQuick engagement helping Still She Rises Tulsa update a critical workflow step allowing more women to receive free legal representation in municipal and district court earlier in the legal process.
Scale indicators2 records
Recent moves7 records
Expansion highlights5 records
Service Design Collective competitors and assessment
Company assessmentBroad incumbents
- Accenture Federal Services: Accenture Federal Services provides large-scale digital transformation, IT modernization, and management consulting to U.S. federal agencies. Competes with SDC on federal digital service and modernization pursuits.
- Booz Allen Hamilton: Booz Allen Hamilton is one of the largest federal management and technology consultancies, with deep relationships across DoD, civilian agencies, and health clients. Serves the same federal customers as SDC but at vastly greater scale and breadth.
- Deloitte Government & Public Services: Deloitte's Government & Public Services practice delivers strategy, technology, and human capital consulting to federal, state, and local agencies. Overlaps with SDC in federal modernization and digital transformation work.
- McKinsey Public Sector Practice: McKinsey's Public Sector practice advises federal and state agencies on strategy, operations, and organizational transformation. Competes with SDC on high-level transformation engagements, especially policy and organizational redesign.
Direct peers
- 18F (GSA): 18F is an in-house federal digital services team that helps agencies build and buy digital services using agile and human-centered practices. Overlapping customer base and methodology with SDC, though operating inside government rather than as a consultancy.
- Workshop: Workshop is a design and strategy consultancy that helps organizations, including public agencies, solve complex problems through human-centered design. SDC already co-hosts events with Workshop, signaling overlap in service offerings and customer base.
- Code for America: Code for America is a nonprofit that uses human-centered design and technology to improve government services, particularly in safety net programs. Directly comparable mission and methodology to SDC's government modernization work.
- Nava: Nava is a civic technology consultancy also founded by USDS alumni that builds and modernizes digital services for federal and state agencies. Same target buyer, similar service design and delivery model, and overlapping pedigree.
- Ad Hoc: Ad Hoc is a government technology consultancy founded by USDS alumni that designs and builds digital services for federal agencies including CMS and VA. Direct overlap in mission, customer base, and human-centered design methodology.
- U.S. Digital Response (USDR): USDR is a civic-tech organization that pairs technologists with state and local governments to deliver digital services. SDC already partners with USDR, indicating overlapping methodology and customer base.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Service Design Collective social profiles
Digital presenceService Design Collective financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Design Collective leadership team
Management profileNumber of profiles
Profiles2 records
Service Design Collective funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Design Collective M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Design Collective
What does Service Design Collective do?
Service Design Collective is a management consulting firm that delivers human-centered design, policy, research, workforce development, and security advisory services to U.S. federal, state, and local government agencies and select non-profits. The firm sells discrete service lines (Service Design, Discovery, Research, Policy Design, Workforce Development, Design Operations, Forms Design, Strategy, Pre-procurement, and Security Services) plus published research products. Engagements are contracted via government vehicles such as Congressional IDIQ awards and the NASPO ValuePoint cooperative purchasing contract.
Is Service Design Collective a public or private company?
Service Design Collective is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Service Design Collective founded?
Service Design Collective was founded in 2022. It employs 1 to 10 people.
Where is Service Design Collective based?
Service Design Collective is headquartered in Washington, United States, in the North America region.
How does Service Design Collective make money?
One revenue line is on record: government Consulting Services.
Who are Service Design Collective's main competitors?
Broad incumbents on record are Accenture Federal Services, Booz Allen Hamilton, Deloitte Government & Public Services and McKinsey Public Sector Practice. Direct peers are 18F (GSA), Workshop, Code for America, Nava, Ad Hoc and U.S. Digital Response (USDR).
Does Service Design Collective have an API?
No public API is recorded for Service Design Collective.