Town of Fort Erie

What Town of Fort Erie does

The Corporation of the Town of Fort Erie is a municipal government entity located in the Niagara Region of Ontario, Canada, operating under Ontario's Municipal Act. It serves all residents and businesses within its geographic boundaries through a portfolio of essential public services, including fire and emergency response, police support, planning and development oversight, building permits, water and wastewater treatment, road and sidewalk maintenance, garbage and recycling, parks and recreation (including Bay Beach), property tax administration, and economic development.

The Town's digital infrastructure is built on the Govstack platform and centered on forterie.ca, supported by three specialized citizen-facing tools: the myFE portal (account management and e-billing), eServices (online transactions and permit applications), and Let's Talk Fort Erie (community engagement powered by Social Pinpoint and authenticated via Auth0). The technology stack includes ArcGIS for street-light and traffic-calming mapping, Google Translate for multilingual access, and Visa/Mastercard payment rails with a 1.75% processing fee. Core service digitization spans building permits, planning applications, tree permits, property tax payments, water billing, community event calendars, and infrastructure reporting systems.

Revenue is generated through five primary streams: recurring property taxes, monthly water and wastewater billing (2026 base charge $78.05 plus $5.210 per cubic meter consumed), transaction-based building and tent permit fees, tree permit fees under the Tree By-law, and a 1.75% take-rate on online credit card payments. Customer segments are split between Fort Erie residents (primary) who access household services and local businesses (secondary) who require permits, licensing, and economic development support. The Town operates a single headquarters at 1 Municipal Centre Drive with no disclosed subsidiaries or parent company, and is governed by elected officials accountable to the public.

Name

Town of Fort Erie

Legal name

The Corporation of the Town of Fort Erie

Website

https://forterie.ca

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

The Town of Fort Erie is a municipal government in Ontario, Canada, serving local residents and businesses with essential public services including emergency response, water and wastewater treatment, building permits, property tax administration, parks and recreation, delivered through a digitized citizen portal and engagement platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941), Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAF

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIANAD

Urban & Regional Planning (Land Use, Zoning, Master Planning)

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

SECONDARYBPAIACAN

Economic Development & Business Licensing (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

Keywords

• Municipal government services
• Public administration
• Property tax collection
• Water wastewater billing
• Building permit services

Headquarters

HQ city

Fort Erie

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Taxes: Municipal property taxes are the primary revenue source for the Town. Bills are issued periodically with installment payment options available.
2. Water and Wastewater Billing: Water/wastewater services billed monthly with base charge ($78.05) plus consumption charge ($5.210 per cubic meter for 2026). Covers delivery of safe drinking water, wastewater treatment, and infrastructure maintenance.
3. Building Permits and Fees: Fees collected for building permits, tent permits, and related construction oversight services.
4. Tree Permits: Fees collected for tree removal permits under the Town's Tree By-law.
5. eServices and Online Payments: Credit card payment processing with 1.75% fee for online transactions through the citizen portal.

Pricing tiers

Distribution channels6 records

Marketing channels9 records

Core offering

The Town of Fort Erie operates as a municipal government providing essential public services to its residents and local businesses. Core offerings include fire and emergency response, property tax administration, water and wastewater treatment and billing, waste collection and recycling, road and sidewalk maintenance, planning and development oversight, building permits, parks and recreation programs, and community engagement. The Town also operates dedicated online portals — the myFE citizen portal, eServices platform, and Let's Talk Fort Erie engagement site — through which residents can submit permit applications, pay bills, report issues, and consult on municipal projects.

Product overview

The Town of Fort Erie offers a digital services portfolio consisting of a central municipal website (forterie.ca) that serves as the primary access point for citizens, complemented by specialized citizen-facing digital tools including the myFE portal for account management, eServices for online transactions, and the Let's Talk Fort Erie platform for community engagement. Core municipal services are digitized across building permits, planning applications, tree permits, property tax payments, water bill payments, community event calendars, and infrastructure reporting systems. The architecture is built on the Govstack platform and integrates with ArcGIS for mapping services, Auth0 for authentication, and third-party payment processors for credit card transactions.

Differentiator

Problem solved

Functional benefit

Products and services

• myFE Citizen Portal Digital citizen portal for accessing property taxes, water bills, and other municipal services online with paperless e-billing options for residents and property owners of Fort Erie.
• eServices Online Platform Online service platform enabling residents to report issues, contact the town, apply for various permits, and make payments including property taxes and water bills.
• Let's Talk Fort Erie Community engagement platform for public consultation on infrastructure projects, development proposals, and town planning initiatives, featuring active projects on traffic calming studies, playground replacements, and road resurfacing programs.
• Building Permits Online building permit application and approval system for new construction, renovations, demolitions, pools, decks, and other structures requiring Ontario Building Code compliance.
• Tree Permit Application Digital application system for obtaining permits to remove regulated trees on private property under the Town's Tree By-law.
• Planning Applications Online portal for submitting various planning applications including consent/severance, minor variance, zoning amendments, site plan approval, and subdivision applications.
• Water Bill Payment System Online system for viewing and paying water/wastewater bills with options for pre-authorized payments, credit card payments (1.75% fee), and paperless e-billing; 2026 base charge $78.05 plus $5.210 per cubic meter consumption charge.
• Property Tax Payment System Online property tax payment system with pre-authorized monthly or installment payment plans, paperless e-billing, and multiple payment methods.
• Community Calendar Event calendar system allowing residents to view and submit community events, festivals, and local activities.
• Street Light Outage Reporting System Online tool combining an ArcGIS street light map database with an outage reporting form for residents to report non-functioning street lights.
• Driveway Snow Windrow Clearing Program Assisted snow removal service for residents with disabilities or medical conditions who cannot clear their driveways, with both standard and medical application processes.

Quantifiable outcome

• Emergency response services with skilled crews and modern equipment protecting people, homes and property.
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Town of Lincoln: Adjacent Niagara Region lower-tier municipality with comparable population scale and a similar mix of water/wastewater, building permits, planning, parks, and recreation services. Directly comparable as a same-tier peer with overlapping service portfolio.
• Town of East Gwillimbury: York Region lower-tier municipality of similar population scale delivering water, roads, planning, building, and recreation services. Comparable as a small, growth-oriented Ontario municipality with similar digital service ambitions.
• City of Port Colborne: Neighbouring Niagara municipality of similar size operating the same small-municipal service mix including water utility, planning, building permits, and waterfront tourism assets. Directly comparable service scope and demographic profile.
• Town of Wainfleet: Small Niagara Region municipality delivering a similar core service set (water, roads, planning, recreation) to a smaller rural-adjacent population. Directly comparable scale and rural-urban service mix.
• City of Thorold: Niagara Region lower-tier municipality providing water/wastewater, building, planning, parks, and recreation services. Comparable service delivery scope and same-tier governance structure.
• Municipality of Lakeshore: Essex County lower-tier municipality providing a comparable core municipal service set including water/wastewater, building permits, planning, parks, and recreation. Comparable scale and full-service small-municipality operating model.
• Town of Georgina: York Region lakeside municipality of similar scale operating water utility, building, planning, recreation, and waterfront tourism functions. Directly comparable as a small Ontario municipality with lakeside recreation assets similar to Bay Beach.
• Town of Pelham: Niagara Region lower-tier municipality of comparable scale offering water/wastewater, building, planning, recreation, and parks services. Closely aligned operating model and tax-base composition.

Broad incumbents

• Niagara Region: Upper-tier regional government that oversees and partially funds services within Fort Erie's boundaries, including regional roads, water/wastewater treatment at scale, public health, and planning policy. Relevant as the broader governance and funding counterpart.

Regional players

• Township of West Lincoln: Neighbouring Niagara Region rural township with a similar but more agriculturally-weighted service mix. Useful as a regional benchmark for service delivery cost and tax-base dynamics in adjacent geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/TownOfFortErie
• YouTubeyoutube.com/c/townofforterie
• Facebookfacebook.com/FortErie
• LinkedInlinkedin.com/company/town-of-fort-erie
• Instagraminstagram.com/townofforterie/?hl=en

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Fort Erie