Town of Pelham

Name

Town of Pelham

Legal name

Town of Pelham

Website

https://pelham.ca

Company type

Public

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Utilities (221), Nature Parks and Other Similar Institutions (71219)

SIC

Water Supply (4941), Refuse Systems (4953), Land Subdividers & Developers (No Cemeteries) (6552)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Municipal government services
• Recreation facility operations
• Building permit services
• Community development programs
• Public works management

Headquarters

HQ city

Fonthill

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: Primary municipal revenue source from residential and commercial property taxation
2. User Fees and Permits: Building permits, special event permits, vendor licensing, backyard hen licenses, and other service fees
3. Program Registration Fees: Fees for recreation programs, camps, and facility rentals at Meridian Community Centre
4. Concession Revenue: Revenue from Cook's Corner and Mike's Place concessions at Meridian Community Centre serving 500,000+ annual visitors

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The Town of Pelham is a lower-tier municipal government within the Regional Municipality of Niagara, Ontario, providing citizen-centric services including fire protection, water and wastewater maintenance, road and parking infrastructure, waste management (garbage, recycling, organics), recreation facilities and programming at the Meridian Community Centre, building permits and planning approvals, property tax administration, utility billing, parks and trails, and community events programming. The Town also operates an online service portal for permits, payments, and program registration, and delivers public engagement through council meetings and community events.

Product overview

The Town of Pelham operates a municipal government website (pelham.ca) that serves as an informational portal for residents. The website provides access to various community services, programs, and government information, but does not constitute a unified software product in the traditional SaaS sense. The site encompasses multiple sections covering living in Pelham (animal services, cemeteries, climate, community guide, education, emergency preparedness, events, fire services, garbage/recycling, healthcare, heritage, utilities), arts/events/recreation (arts and culture, camps, cycling, library, parks, pools, programs), business/building/development (permits, planning, economic development), and government services (council, elections, budgets, by-laws, grants, accessibility).

Differentiator

Problem solved

Functional benefit

Products and services

• Meridian Community Centre Major multi-use recreation facility open seven days a week offering an arena, pool, splash pads, fitness facilities, and concessions (Cook's Corner and Mike's Place). Welcomes over 500,000 visitors annually (598,613 in 2025) and hosts recreation programs, sports leagues, tournaments, and community events.
• Online Service Portal (icityonline.pelham.ca) Self-serve digital portal enabling residents and businesses to register for e-billing, submit permit applications, planning applications, event registration, and make online payments for municipal services.
• Building Permits and Inspections Municipal building permit service administered by the Chief Building Official, covering permit issuance, code compliance review, and inspections for construction projects within the Town. Under a five-year fee review cycle to ensure full cost recovery and Building Code Act compliance.
• Recreation Program Registration Registration service for recreation programs, camps, youth programs, and facility rentals offered through the Town's Active Communities platform. Used by residents and visitors of the Meridian Community Centre.
• Festivals and Events Programming Municipal events programming including the Summer Chill Series (weekly Thursday concerts in Peace Park), Pelham Summerfest, Canada Day Party in the Park, Pelham Winterfest, Farmers' Market, and other festivals and community events.
• Fire Services Fire protection and emergency response service delivered through the Town's fire stations, including Station 2 Fire Hall in Fenwick which is also used for public meetings and community events.
• Water and Wastewater Services Municipal water and wastewater maintenance and utility billing for residential and commercial properties, including related infrastructure projects.
• Waste Management Services Curbside collection of garbage, recycling, and organics for residential properties, with associated service rates and pickup schedules.
• Property Tax Administration Annual property tax billing and collection for residential and commercial properties within the Town, with online payment and e-billing registration available.
• Backyard Hen Licensing One-time licensing service for residents to keep backyard hens on properties meeting a minimum one-acre size requirement, under Backyard Hen By-law 44-2023, with a $100 application fee and site inspection required.

Quantifiable outcome

• Meridian Community Centre attendance reached 598,613 in 2025 (original goal: 250,000)
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered minor and core.

• Watson & Associates Economists Ltd.minorImplementation/ SI/ Consulting Partner · 20 May 2026Consultant retained to undertake review of Building Permit Fees as part of regular 5-year cycle to ensure compliance with Building Code Act and full cost recovery for building services.
• BME (Bancroft Mill Enterprises)minorImplementation/ SI/ Consulting Partner · 28 January 2026Municipal service corporation awarded MCC Solar Panel project. Previously completed Feasibility Study and approved by Save on Energy for rebate of $517,376.
• Save on EnergyminorOthers · 17 December 2025Save on Energy rebate program providing estimated $517,376 rebate for MCC Solar Panel Installation project upon completion.
• Pelham CaresminorStrategic or Co-development Partner · 24 October 2025Community partnership through Cook's Corner 'Fries on Us' program at Meridian Community Centre. Residents donate non-perishable food items to Pelham Cares and receive vouchers for free fries at the concession.
• Beam Excavating Ltd.minorOthersConstruction contractor awarded Station Street Storm Sewer Outlet project valued at $1,323,366.50 (plus HST) including contingency.
• Kerry T. Howe Engineering LTD.minorOthersContract administrator for Station Street Reconstruction project providing full-time project inspection on behalf of the Town.
• Centennial ConstructionminorOthersConstruction contractor carrying out Station Street Reconstruction from HWY 20 E to Port Robinson Road (June 1 - November 30, 2026).
• Lincoln Pelham Public LibrarycoreStrategic or Co-development PartnerLibrary partnership with ongoing renovation project. Phase 2 detailed design awarded to Ward 99 Architects for $131,642 with additional $75,642 funding from Facilities Reserve. Modernization report completed for Lincoln and Pelham library integration.
• Terry Fox FoundationminorStrategic or Co-development PartnerTerry Fox Foundation sponsors the Green Zone recycling initiative at Pelham Summer Chill Series, promoting eco-friendly waste management at events.
• Fonthill BandshellcoreStrategic or Co-development Partner'Red-shirt brigade' volunteers accept donations supporting live entertainment at Summer Chill Series Bandshell concerts. Bandshell Concert Series takes place Thursdays from 7:00PM - 9:00PM.
• NRT OnDemandminorChannel Partner/ Reseller/ DistributorAdditional shuttle services available through NRT OnDemand for Pelham Summer Chill Series events. Fee applies for this supplementary transportation option.
• Niagara Peninsula Conservation Authority (NPCA)coreStrategic or Co-development PartnerConservation authority providing environmental oversight. Under Bill 68, NPCA would be consolidated into proposed Western Lake Ontario Regional Conservation Authority.
• Mississaugas of the Credit First NationcoreStrategic or Co-development PartnerPartner in Moccasin Identifier Project through Carolyn King, promoting public awareness of cultural historic sites and ancestral presence of First Nations, Métis, and Inuit peoples.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Lincoln: Sister lower-tier municipality in the Regional Municipality of Niagara with comparable population, a co-managed public library (Lincoln Pelham Public Library), and overlapping public works, recreation, and planning functions. Directly comparable governance scale and service mix.
• Town of Fort Erie: Lower-tier Niagara Region town providing a nearly identical roster of municipal services (fire, recreation, water/wastewater, planning, building permits). Comparable population base and revenue model driven by property tax and user fees.
• Town of Niagara-on-the-Lake: Niagara Region lower-tier municipality delivering the same suite of municipal services with strong festival/event programming (well-known for Shaw Festival). Same statutory authority under the Municipal Act, 2001 and Planning Act.
• City of Thorold: Adjacent Niagara Region municipality with similar small-city scale, identical provincial governance framework, and overlapping recreation facility, fire services, and planning/development mandates.
• City of Welland: Niagara Region lower-tier city operating parallel municipal services including water/wastewater, recreation centres, and building permits under the same Ontario legislative regime. Comparable scale and community-centre operating model.
• Town of Port Colborne: Lower-tier Niagara Region municipality with shared service model (recreation, water/wastewater, planning) and comparable reliance on property tax plus user fees.
• Township of Wainfleet: Smallest lower-tier municipality in Niagara Region with very similar governance profile (small staff, statutory municipal services), serving as a useful peer for resource-constrained operating benchmarks.
• Municipality of West Lincoln: Neighbouring lower-tier Niagara Region township with rural-residential profile similar to parts of Pelham (Fenwick, Ridgeville), delivering the same statutory service mix under the Municipal Act, 2001.

Broad incumbents

• Regional Municipality of Niagara: Upper-tier municipal government that oversees Pelham and provides regional services (transit, regional roads, water treatment, waste management). Pelham is one of 12 lower-tier municipalities within this broader regional entity.

Regional players

• Town of Grimsby: Lower-tier municipality in the neighbouring Region of Niagara/Region of Hamilton-Wentworth border with comparable population scale, community recreation facilities (e.g., Peach King Centre), and statutory municipal service mix.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/TownOfPelham
• Facebookfacebook.com/TownOfPelhamOntario
• Instagraminstagram.com/p/C352A_ws9Yx
• Xx.com/TownOfPelham

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Pelham