Respo Group

What Respo Group does

Respo Group is a Belgian field service company specializing in the aesthetic and functional repair of hard surfaces — including windows, doors, sanitary facilities (bathtubs, shower trays, sinks), countertops, sills, floors, and tiles — across the Benelux. The company operates mobile technician teams dispatched from its Dessel, Belgium headquarters and a regional office in Veldhoven, Netherlands, delivering on-site repairs at customer homes, businesses, and construction sites. Repair methods cover enamel, plastic, aluminum, wood, steel, ceramic, and concrete, supported by a proprietary adhesive (Respomix) developed in-house, a Safety Floor anti-slip treatment process, and a dedicated R&D and training department that maintains technique quality and runs workshops with suppliers and producers.

The business sells four core service lines — aesthetic repair, functional repair (window and door hardware, hinges, locks), bathroom renovation systems (bath-in-bath, shower-in-shower, bath change, shower change), and anti-slip installations — all priced via custom quotes within two working days. Customers fall into three segments: residential individuals, insurance companies and their appointed experts/brokers (notably Dutch insurers Interpolis and Centraal Beheer), and construction/real estate enterprises (Reynaers Aluminium, Colruyt Group, Versluys Groep, Siegenia, Dura Vermeer, Van Roey, Steylaerts, Noust, and the La Réserve hotel project). Distribution is direct via website quote requests and insurance referrals, with multi-language content marketing and project galleries as primary demand-generation channels.

Following the 2023 consolidation of Respo Repair Service, Respo Repair Benelux, Respo Repair Solutions, SKK Belux, and SRD under a single Respo Group brand, the company was acquired by Polygon, an international damage restoration and climate control operator, on February 3, 2025, becoming part of Polygon Belgium while continuing to operate under the Respo Group name. Co-founders Jan Berghmans and Kris Van Gorp, who obtained the Benelux repair license in 2013, led the unified entity prior to the acquisition. The company holds ISO 14001 (LRQA) and Groen Gedaan sustainability certifications and operates with 11-50 employees.

Name

Respo Group

Legal name

Respo Group

Website

https://respogroup.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Respo Group is a Belgian field service company providing aesthetic and functional repair of hard surfaces (windows, doors, sanitary equipment, countertops, tiles) across the Benelux, serving homeowners, insurance companies (Interpolis, Centraal Beheer), construction firms, and property managers. Acquired by Polygon in February 2025.

Ownership category

akta.pro rank

Product category

Surface Repair and Restoration Services

NAICS

Repair and Maintenance (811), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Vanity, Sink & Faucet Replacement (HSAPABAD)

akta.pro secondary industry

Hardwood Floor Refinishing & Restoration (HSAPAGAB)

Keywords

• Surface repair services
• Window and door restoration
• Bathroom renovation systems
• Anti-slip floor treatments
• Hard material restoration

Headquarters

HQ city

Dessel

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Aesthetic Repair Services: Repair of cosmetic damage to various hard surfaces including sanitary facilities (bathtubs, shower trays, sinks), windows, doors, countertops, sills, window sills, floors, and tiles. Services restore damaged surfaces to like-new condition using specialized repair techniques.
2. Functional Repair Services: Maintenance and repair of window and door hardware including hinges, locks, and fittings. Services extend the lifespan of windows and doors while ensuring optimal insulation and security. Note: functional repairs are not performed in the Netherlands.
3. Bathroom Renovation Systems: Installation of renovation systems including bath-in-bath, shower-in-shower, bath change, and shower change systems that allow for renovation without full replacement of existing sanitary facilities.
4. Anti-slip Solutions: Installation of Safety Floor anti-slip treatments for ceramic and concrete floors, anti-slip coatings for sanitary facilities (both enamel and plastic), and non-slip mats for various locations including stairs, galleries, terraces, and decks.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Respo Group provides aesthetic and functional repair services for hard material surfaces, restoring damaged bathtubs, shower trays, sinks, windows, doors, countertops, floors, tiles, and sanitary equipment to like-new condition. The company also delivers bathroom renovation systems (bath-in-bath, shower-in-shower, bath change, shower change) and anti-slip treatments (Safety Floor, sanitary anti-slip coatings). Services are executed on-site by mobile technicians across the Benelux region, supported by proprietary adhesives and in-house R&D.

Product overview

Respo Group is a specialized repair and renovation service provider operating in the Benelux region, offering a unified portfolio of aesthetic and functional repair services. The company's core offerings include aesthetic repairs (restoring damaged surfaces like bathtubs, showers, windows, doors, countertops, floors, and tiles to perfect condition) and functional repairs (maintaining and repairing window/door hardware, hinges, locks, and fittings). The product portfolio includes proprietary solutions like Respomix adhesive and anti-slip products (Safety Floor, sanitary anti-slip coatings). Respo Group operates through a platform of integrated services delivered via on-site technicians, supported by in-house training and R&D departments. The company was formed in 2023 by consolidating Respo Repair Service, Respo Repair Benelux, Respo Repair Solutions, and SKK Belux under one commercial identity.

Differentiator

Problem solved

Functional benefit

Brands

• Safety Floor: Anti-slip product for making existing smooth floors non-slip through etching; used on ceramic floors, concrete floors, and in sanitary facilities. The surface remains visually unchanged and is no longer slippery when wet.
• Respomix

Products and services

• Aesthetic Repair Services Professional repair and restoration of damaged surfaces including bathtubs, showers, sinks, window frames, doors, countertops, floors, tiles, and bathroom furniture using advanced proprietary repair techniques to make damage invisible. Targeted at homeowners, insurance partners, and construction firms.
• Functional Repair Services Repair and maintenance of window and door fittings, hinges, locks, and hardware to ensure optimal operation of windows and doors, with focus on preventive maintenance and burglary damage repair. Service not available in the Netherlands.
• Safety Floor Anti-slip Treatment Anti-slip surface treatment for ceramic floors and concrete using etching technology that makes smooth floors non-slip with minimal visual changes, activating when enamel or surface gets wet.
• Non-slip in Sanitary Facilities Anti-slip solutions for sanitary surfaces including transparent liquid application for enamel surfaces and resin-based coatings with granules for plastic sanitary ware.
• Bath in Bath Renovation System Renovation system where a new bath is installed inside the existing bathtub without removal of the original, saving time and costs.
• Shower in Shower Renovation System Renovation system where a new shower base is installed inside the existing shower without full replacement.
• Bath Change Renovation System Complete bath replacement renovation service for full bath updates.
• Shower Change Renovation System Complete shower replacement renovation service for full shower updates.

Quantifiable outcome

• Repairs eliminate visible damage while preserving original materials, avoiding the need for replacement

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• PolygoncoreStrategic or Co-development Partner · 3 February 2025Respo Group was acquired by Polygon on February 3, 2025. Polygon is a leading international player in damage restoration and climate control. This strategic acquisition marks an important moment in Respo Group's history. The company states they will continue to deliver services unimpaired and see additional opportunities and possibilities together with Polygon. The acquisition builds on Respo Group's strong reputation in damage management and insurance services established since their founding.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Polygon: International damage restoration and climate control company that acquired Respo Group in February 2025; operates the same damage restoration and insurance-channel business at global scale.
• Belfor: Global leader in property damage restoration and disaster recovery, serving insurance carriers and commercial clients; comparable to Respo Group's insurance-channel-led damage restoration services at much larger scale.
• Rainbow Restoration: Franchise-based commercial and residential damage restoration company serving insurance and property management clients; comparable insurance-channel business model to Respo Group.
• Paul Davis Restoration: North American franchise network providing property damage restoration and reconstruction services to insurance carriers and homeowners; comparable insurance-channel repair services to Respo Group.
• Servpro: Large North American franchise network for fire, water, and mold damage restoration with strong insurance-carrier relationships; comparable channel and customer profile to Respo Group.

Direct peers

• Surface Repair Solutions: UK-based specialist in on-site repair of hard surfaces including baths, sinks, tiles, and window frames; the closest direct niche peer to Respo Group's aesthetic surface repair business model.
• Bath Fitter: North American bath-in-bath and shower-in-shower renovation specialist offering acrylic liners installed over existing tubs; directly comparable to Respo Group's bath-in-bath and shower-in-shower renovation systems.
• Surface Repair Doctor: UK-based mobile surface repair service restoring chips, scratches, and cracks on hard surfaces such as baths, shower trays, and worktops; directly comparable on-site repair service to Respo Group's aesthetic repair offering.
• BathWraps: Custom acrylic bath and shower liner manufacturer/installer offering bath-over-bath and shower-over-shower solutions; comparable to Respo Group's bathroom renovation system product line.
• Re-Bath: Bathroom remodeling franchise specializing in tub and shower replacements over existing fixtures; closely comparable to Respo Group's bathroom renovation systems and replacement-over-removal value proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/respogroupbelgie
• LinkedInlinkedin.com/company/respo-group

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Respo Group