Solution Systems
System Solutions, LLC is a privately-held Microsoft Partner based in Glastonbury, CT, that implements and supports Microsoft Dynamics 365 Business Central ERP for SMB retailers, wholesalers, distributors, and service businesses across hardware, lumber, garden, pet, foodservice, and related verticals.
- Company typePrivate
- Founded1997
- HeadquartersGlastonbury, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Solution Systems does
System Solutions, LLC is a privately-held Microsoft Partner headquartered in Glastonbury, Connecticut, that specializes in implementing, configuring, and supporting Microsoft Dynamics 365 Business Central for small and mid-sized businesses. The company serves retail, wholesale, distribution, and service verticals — with particular depth in hardware co-op stores (True Value affiliates), lumber/building materials, garden/nursery, pet supply, foodservice equipment, power equipment, and supply houses. Its service portfolio spans system configuration, data migration, AppSource-certified software extensions, supplier EDI integration (Orgill, Do It Best, True Value, Benjamin Moore), Shopify e-commerce integration, training, and ongoing help-desk support. Revenue is generated primarily through professional services engagements (implementation, migration, training) with a smaller recurring tail from subscription-based support contracts and licensing/royalties on proprietary extensions listed on Microsoft AppSource.
The underlying technology is Microsoft Dynamics 365 Business Central, a cloud-delivered ERP platform, onto which System Solutions layers industry-specific extensions and supplier integrations. The company also continues to support legacy Microsoft RMS (Retail Management System) customers, providing a migration path to Business Central. In May 2025 the firm released a Sales Order AI Agent adding text-based autonomous order processing, AI-suggested pricing, and sales trend forecasting inside Business Central, and an AutoQuotes integration expanding into the foodservice equipment vertical. GTM motion is sales-led and consultative, with content marketing, customer testimonials, a formal referral program, and vertical-specific landing pages as supporting channels.
The business is small and privately held with no disclosed headcount, revenue, funding, ownership, or executive team information. Operating geography is domestic (United States, with an emphasis on Connecticut), and the company is independently operated with no parent, institutional backers, or M&A activity in the record. Competitive positioning rests on Microsoft partnership status, 25+ years of vertical implementation experience, and a certified AppSource extension portfolio rather than proprietary IP or differentiated technology.
Solution Systems firmographics
Firmographics- Name
- Solution Systems
- Legal name
- System Solutions, LLC
- Website
- https://syssolutionsllc.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- System Solutions, LLC is a privately-held Microsoft Partner based in Glastonbury, CT, that implements and supports Microsoft Dynamics 365 Business Central ERP for SMB retailers, wholesalers, distributors, and service businesses across hardware, lumber, garden, pet, foodservice, and related verticals.
- Ownership category
- akta.pro rank
Solution Systems industry classification
Industry- Product category
- ERP Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Systems Integration & Implementation Services (BPAEAAAB)
- akta.pro secondary industry
- Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)
Keywords
Where Solution Systems is headquartered
LocationHeadquarters
- HQ city
- Glastonbury
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Solution Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Implementation Services: System configuration, setup, and implementation of Microsoft Dynamics 365 Business Central for new customers
- Data Migration: Migration services from legacy systems to Business Central including data transfer and validation
- System Training: Training sessions covering Retail POS, Wholesale Operations, Counter Management, Warehouse Procedures, Shipping Processes, and Accounting Functions
- Ongoing Support and Help Desk: Responsive help desk support, technical troubleshooting, and ongoing system maintenance
- Software Extensions: Custom extensions and add-on apps for Business Central addressing specific niche business requirements
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Solution Systems product offering
Product offeringCore offering
Solution Systems (System Solutions, LLC) is a Microsoft Partner that implements, configures, and supports Microsoft Dynamics 365 Business Central for small and mid-sized retail, wholesale, distribution, and service businesses. The firm provides system configuration, data migration, custom software extensions, supplier (EDI/API) integration, user training, and ongoing support, including a Sales Order AI Agent for automated order processing.
Product overview
Solution Systems is a Microsoft Partner specializing in Microsoft Dynamics 365 Business Central, providing an all-in-one ERP solution for retail, wholesale, distribution, and service businesses. Their product portfolio centers on Business Central as the core platform, complemented by their own professional services including system configuration, data migration, software extensions, supplier integration, and system training. They also offer Microsoft AppSource certified extensions and continue to support legacy Microsoft RMS customers. The company serves various vertical industries including hardware stores, lumber yards, agriculture, food service equipment, garden centers, pet stores, and power equipment dealers.
Differentiator
Problem solved
Functional benefit
Products and services
- Microsoft Dynamics 365 Business Central Implementation
- System Configuration Services
Quantifiable outcome
- Cost savings on IT infrastructure compared to maintaining multiple disconnected systems
- +1 more outcomes
Companies that use Solution Systems
Customer profileNamed customers4 records
Segments11 records
Ideal customer profiles1 record
Solution Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability3 records
Feature4 records
Solution Systems partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreSystem Solutions is a Microsoft Partner specializing in Microsoft Dynamics 365 Business Central. They implement, configure, and support the full Business Central ERP solution including POS, inventory, financial management, and industry-specific extensions.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Solution Systems competitors and assessment
Company assessmentDirect peers
- Sikich: Sikich is a major US Microsoft Dynamics 365 partner delivering ERP implementations, support, and industry-specific extensions to mid-market companies. Highly comparable as a Microsoft-first systems integrator with similar Business Central deployment services and a broad vertical practice.
- Western Computer: Western Computer is a Microsoft Dynamics 365 partner specializing in Business Central and Finance & Supply Chain implementations, extensions, and managed support for mid-market customers. Highly comparable as a Dynamics-focused implementation partner selling AppSource extensions and support services.
- Hitachi Solutions: Hitachi Solutions is a global Microsoft Dynamics specialist delivering Business Central and Dynamics AX implementations, extensions, and managed support. Comparable as a Microsoft Dynamics-focused systems integrator with extension marketplace offerings via AppSource.
- Catapult Systems: Catapult Systems is a Microsoft-focused IT services firm delivering Dynamics 365 ERP and CRM implementations, managed support, and Azure services to mid-market clients. Comparable as a Microsoft-centric systems integrator with overlapping Business Central deployment services.
- RSM US: RSM US is a large professional services firm and Microsoft partner providing Dynamics 365 Business Central and Finance & Supply Chain implementations to mid-market businesses. Comparable as a similarly positioned full-service Microsoft ERP implementation partner targeting US mid-market verticals.
Broad incumbents
- Crowe LLP: Crowe is a major US accounting and advisory firm with a Microsoft Dynamics ERP practice implementing Business Central for mid-market companies. Comparable as a Microsoft ERP implementation partner serving similarly sized US-based SMB and mid-market customers.
- PowerObjects (HCLTech): PowerObjects, now part of HCLTech, was a pure-play Microsoft Dynamics 365 partner specializing in Business Central, Customer Engagement, and Power Platform implementations. Comparable as a Dynamics-specialist implementation partner, though now backed by a much larger global IT services firm.
- Avanade: Avanade is a large Microsoft-focused consultancy (Accenture/Microsoft joint venture) implementing Dynamics 365 across enterprise and mid-market segments. Comparable as a higher-scale Microsoft partner operating in the same Dynamics ecosystem but with broader scope and deeper resources.
- Slalom: Slalom is a global consulting firm with a significant Microsoft practice including Dynamics 365 ERP implementations for mid-market and enterprise clients. Comparable as a Microsoft partner with overlapping Business Central delivery capabilities, though it operates across a broader services portfolio.
Regional players
- Endeavour Solutions: Endeavour Solutions is a Canadian Microsoft Dynamics partner specializing in Business Central implementations for SMBs across verticals similar to those served by System Solutions. Comparable in focus and delivery model but operates in a different geography (Canada vs US).
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Solution Systems social profiles
Digital presenceSolution Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Solution Systems leadership team
Management profileNumber of profiles
Solution Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Solution Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Solution Systems
What does Solution Systems do?
Solution Systems (System Solutions, LLC) is a Microsoft Partner that implements, configures, and supports Microsoft Dynamics 365 Business Central for small and mid-sized retail, wholesale, distribution, and service businesses. The firm provides system configuration, data migration, custom software extensions, supplier (EDI/API) integration, user training, and ongoing support, including a Sales Order AI Agent for automated order processing.
Is Solution Systems a public or private company?
Solution Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Solution Systems founded?
Solution Systems was founded in 1997. It employs 11 to 50 people.
Where is Solution Systems based?
Solution Systems is headquartered in Glastonbury, United States, in the North America region.
How does Solution Systems make money?
Five revenue lines are on record. Implementation Services are the primary driver. The others are data Migration, system Training, ongoing Support and Help Desk and software Extensions.
Who are Solution Systems's main competitors?
Direct peers on record are Sikich, Western Computer, Hitachi Solutions, Catapult Systems and RSM US. Broad incumbents are Crowe LLP, PowerObjects (HCLTech), Avanade and Slalom. Endeavour Solutions is listed as a regional player.
Does Solution Systems have an API?
No public API is recorded for Solution Systems.
What industry is Solution Systems in?
Solution Systems's product category is ERP Implementation Services. Its primary akta.pro industry code is BPAEAAAB, Systems Integration & Implementation Services, with a secondary code of BPAEANAK, Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms). Its NAICS code is 54151 and its SIC code is 7373.