Amadeus

What Amadeus does

Amadeus is a global travel technology company founded in 1987 and headquartered in Madrid, Spain. It is listed on the Madrid Stock Exchange (ticker AMS) and provides integrated technology platforms across the travel value chain, serving full-service and low-cost airlines, airports, border authorities, online travel agencies, travel management companies, corporate travel programs, tour operators, and hotels. Reported 2025 revenue was €6.517 billion, generated across the Airline IT, Hospitality, and Airport & Border Solutions segments.

The company's product portfolio is anchored by Altéa Passenger Service System (PSS) for full-service carriers and Navitaire New Skies for low-cost and hybrid carriers, complemented by the Cytric corporate travel platform and a hotel distribution and property-management footprint covering 2M+ properties. In 2025, Amadeus launched Nevio, a cloud-native, AI-embedded retailing platform intended to replace components of the legacy Altéa stack. The underlying architecture is cloud-native, deployed across Microsoft Azure and Google Cloud (multi-cloud), with embedded capabilities spanning predictive, generative, agentic, computer-vision, and speech AI workloads, the last of which is being extended into the hospitality vertical in 2026.

Amadeus monetises the platform through three primary revenue streams: (1) transaction-based fees per booking processed through its GDS and direct-connect rails; (2) software licensing and subscriptions for PSS, Nevio, Cytric, and hospitality modules; and (3) professional services covering implementation, integration, and managed services. Commercial reach is global, with named long-tenure customers including British Airways (25-year partnership) and Saudia, supported by strategic alliances with Microsoft and Google Cloud and a technology-partner ecosystem exceeding 50 vendors. The company reinvests approximately 22% of revenue into R&D.

Name

Amadeus

Legal name

Amadeus IT Group SA

Website

https://amadeus.com

Company type

Public

Founded year

1987

Operating status

Operating

Headcount range

10,001+ employees

Short description

Amadeus is a global travel technology company providing cloud-based booking, passenger service, and retailing platforms to 400+ airlines, 210+ airports, 230+ tour operators, and 2M+ hotels, monetising through transaction fees, software licensing, and professional services.

Ownership category

akta.pro rank

Product category

Travel Technology Software

NAICS

Travel Agencies (561510), Other Support Activities for Air Transportation (488190)

akta.pro primary industry

Enterprise OBTs (Complex Policy, Multi-Entity, Global) (THACABAC)

akta.pro secondary industries

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB), Traveler Profile, Identity & Duty-of-Care Platforms (THAKANAE), Invoice, eBilling & Settlement (e.g., BSP/ARC) Automation (THAKANAJ), Integrations, APIs & Automation (Middleware/iPaaS) (THALAMAN), Corporate Travel CRM, Case/Ticketing & Service Workflow Tools (THAKANAL)

Keywords

• Airline passenger service system
• Global distribution system
• Travel technology platform
• Airport operations software
• Corporate travel management

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Software Licensing and Subscriptions: Amadeus generates revenue primarily through licensing its technology platforms (Altéa PSS, Navitaire, Cytric) to airlines, airports, and travel companies. This includes recurring software fees, maintenance, and support services bundled with platform access.
2. Transaction and Distribution Fees: Revenue from processing travel bookings and transactions through the Amadeus global distribution system (GDS). Travel sellers connect to Amadeus to access airline, hotel, and other travel content, with transaction fees based on booking volume.
3. Professional Services: Amadeus Professional Services for Airlines provides customization, consulting, managed services, and implementation support. With 7,000+ experts worldwide, they offer tailored solutions including customization services, managed services, and consulting & support services.
4. R&D Investment: Amadeus invested €1,453M in R&D in 2025, representing 22% of revenue, demonstrating significant ongoing investment in technology development and innovation.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Amadeus provides mission-critical travel technology software to airlines, airports, travel sellers, and corporations, including passenger service systems (Altéa PSS, Navitaire New Skies, Nevio), the Amadeus Travel Platform (GDS), corporate travel platforms (Cytric), airport operations and biometric/border control solutions, and B2B travel payments (Outpayce, Voxel). Offerings are largely delivered as licensed, cloud-hosted platforms with associated professional services for implementation and operations.

Product overview

Amadeus provides a comprehensive travel technology platform consisting of multiple integrated solutions across the travel ecosystem. The core offerings include the Amadeus Altéa Passenger Service System (PSS), an industry-standard platform powering hundreds of full-service airlines with inventory, reservation, ticketing, and departure control capabilities; Amadeus Nevio, an AI-native modular retailing suite for next-generation airline transformation; Navitaire New Skies for low-cost carriers; and Amadeus Cytric suite for corporate travel and expense management. The platform extends to airports with operations, passenger services, ground handling, and baggage solutions; border authorities with control, biometric, and passenger verification products; and travel sellers through Selling Platform Connect, Travel Platform GDS, and extensive content services. Additional offerings include travel intelligence, payments (Outpayce, Voxel), and an open partner ecosystem enabling integration with tools like Salesforce, Adobe, Microsoft Teams, and industry-specific partners for ancillary services, loyalty, and disruption management. The platform leverages AI across pricing optimization, revenue management, predictive analytics, and agentic commerce capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Amadeus Altéa: Industry-standard passenger service system for full-service airlines
• Amadeus Nevio
• Amadeus Cytric
• Navitaire
• Outpayce
• Voxel

Products and services

• Amadeus Altéa Passenger Service System (PSS) Mission-critical airline Passenger Service System providing reservations, inventory, departure control, and passenger management for full-service and hybrid carriers.
• Amadeus Nevio Next-generation cloud-native airline retailing platform that supports modern offer, order, and servicing for airlines as they transition to NDC and ONE Order.
• Navitaire New Skies Passenger Service System optimized for low-cost and hybrid carriers, offering reservations, inventory, and digital retail capabilities tailored to point-of-sale-led airline business models.
• Amadeus Travel Platform (GDS) Global Distribution System providing travel agencies, TMCs, and online travel agents with access to airline, hotel, and ground/sea transport content for searching, booking, and servicing trips.
• Amadeus Cytric Travel & Expense Corporate travel and expense management platform for large enterprises and their managed travel programs, supporting policy-compliant booking, travel administration, and expense reporting.
• Amadeus for Airports Suite of airport IT solutions covering passenger processing, operations, and management sold to airport operators and ground handlers.
• Amadeus Border Control Border management and biometric identity solutions for governments and border agencies, supporting automated border control and passenger identity verification.
• Outpayce B2B travel payments platform from Amadeus, enabling payment processing and settlement for travel buyers and suppliers across the travel ecosystem.
• Voxel B2B payments business within Amadeus that processes electronic payments between travel buyers and travel suppliers.
• Amadeus Selling Platform Connect Cloud-based booking platform for travel agencies and travel sellers using Amadeus travel content to search, book, and service travel itineraries.

Quantifiable outcome

• Billions of offers created every day across the platform
• +4 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability17 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered flagship and core.

• MicrosoftflagshipStrategic or Co-development Partner · 10 February 2025Landmark strategic partnership accelerating Amadeus' cloud journey and AI innovation. Microsoft Azure provides cloud infrastructure while jointly developing AI-powered solutions for the travel industry. Partnership includes co-innovation on agentic AI, modern retailing, and cloud transformation.
• Google CloudflagshipTechnology or IntegrationStrategic partnership strengthening Amadeus' multi-cloud approach and AI innovation. Collaboration aimed at improving efficiency, reliability, and growth in the travel industry through Google Cloud infrastructure and AI capabilities.
• IDEMIA Public Security (IPS)flagshipStrategic or Co-development PartnerAmadeus announced intention to acquire IDEMIA Public Security for €1.2 billion to create seamless end-to-end travel experiences. The acquisition will enhance Amadeus' biometric and digital identity capabilities for border control and airport solutions.
• SalesforcecoreTechnology or IntegrationPartnership enables airlines to empower contact center agents with best-in-class customer experience delivered more efficiently through Salesforce integration with Amadeus airline solutions.
• AdobecoreTechnology or IntegrationCollaboration features Adobe Experience Cloud offering AI-driven solutions for marketing, analytics, advertising, and commerce through comprehensive customer experience applications integrated with Amadeus.
• AccenturecoreImplementation/ SI/ Consulting PartnerJoint strengths address airline industry challenges to create tangible business outcomes. Combined capabilities assist airlines through business transformation initiatives.
• PlusgradecoreTechnology or IntegrationQuick integration to Altea enables generating high-margin revenue on existing flights with current passengers through ancillary upselling solutions.
• IBMcoreTechnology or IntegrationIBM's hybrid cloud platform and Red Hat OpenShift enable nearly 3,800 government and corporate entities in critical infrastructure areas to effect digital transformations.
• British AirwaysflagshipStrategic or Co-development Partner25-year partnership focused on digital transformation, customer experience enhancement, and implementation of Amadeus Nevio solution for next-generation retailing.
• NavitaireflagshipOthersAmadeus-owned company providing New Skies reservation system for low-cost and hybrid carriers. Over 70 value-driven airlines rely on the fully cloud-based digital and ecommerce-first solution.
• OutpaycecoreOthersAmadeus-owned B2B payments company offering multi-currency payment solutions for travel agencies enabling streamlined payments, best airline acceptance, and automated reconciliation.
• VoxelcoreOthersAmadeus-owned company specializing in B2B payments and e-invoicing solutions for the travel industry.

Scale indicators19 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• TravelPerk: TravelPerk is a high-growth corporate travel booking platform targeting SMB and mid-market segments with consumer-grade UX, competing with parts of Amadeus Cytric Easy's booking functionality and integrator ecosystem.
• Navan: Navan is a fast-growing corporate travel and expense platform with strong fintech integration, targeting enterprise and SMB segments. It overlaps with Amadeus Cytric in online booking and expense management, though with a cloud-native, consumer-grade UX approach.

Direct peers

• PROS Holdings: PROS provides AI-powered pricing, revenue management, and offer optimization software for airlines and travel companies, directly competing with Amadeus Air Pricing Optimization and Segment Revenue Management modules.
• SAP Concur: SAP Concur is the dominant corporate travel and expense management platform, competing directly with Amadeus Cytric for enterprise travel booking, expense reporting, and duty-of-care workloads among large corporations globally.
• IBS Software: IBS Software provides airline operations, cargo, and passenger services solutions to over 100 airlines, competing with Amadeus Altéa PSS and Navitaire New Skies in airline IT. Particularly strong in cargo management and crew operations.
• SITA: SITA is the dominant IT and communications provider to the air transport industry, including airports, airlines, and borders, with significant overlap to Amadeus's airport operations, passenger processing, and border control product portfolios.
• Travelport (now part of Plusgrade): Travelport is the third major GDS operator, offering airline distribution, NDC content aggregation, and travel retailing tools to travel agencies worldwide. It competes head-to-head with Amadeus on bookings volumes, content access, and agency technology.
• Sabre Corporation: Sabre is Amadeus's most direct competitor, operating a competing GDS and airline IT (SabreSonic) platform serving airlines, travel agencies, and corporations globally. Headquartered in the U.S., it mirrors Amadeus across distribution, PSS, and corporate travel verticals.
• CWT (Carlson Wagonlit Travel): CWT is one of the largest corporate travel management companies globally, competing with the Amadeus Cytric distribution channel and corporate travel services. It both consumes and competes with parts of Amadeus's travel platform.

Broad incumbents

• Booking Holdings: Booking Holdings operates the world's largest online travel agency brands (Booking.com, Priceline, Agoda, KAYAK) and connects into Amadeus's GDS for content. While primarily a customer/distributor rather than direct competitor, it represents a major distribution channel partner and indirect competitive force on airline-side retailing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/amadeus

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amadeus