Mississippi 811, Inc.
Mississippi 811, Inc. is a non-profit, state-mandated one-call notification center that connects excavators with underground utility operators across Mississippi, funded by annual membership fees from utility members and offering free locate-request services via phone hotline and web portal.
- Company typePrivate
- Founded1984
- HeadquartersPearl, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Mississippi 811, Inc. does
Mississippi 811, Inc. (MS811), founded in June 1984 and headquartered at 200 Country Place Parkway in Pearl, Mississippi, is a private non-profit that operates the statewide underground utility notification center mandated by Mississippi law. The organization functions as the single point of contact between any party planning excavation (contractors, builders, homeowners, utilities) and the operators of underground facilities (communications, gas, electric, water, sewer, cable TV, pipelines) within Mississippi. Mississippi Code of 1972, Chapter 13 requires all such operators to be members, making MS811 the exclusive statewide one-call system. Excavators submit locate requests 24/7 via the phone hotline (811 / 800-227-6477) or the MS811 Web Portal (geocall.ms811.org), and MS811 routes those requests to the appropriate member utilities, who then mark or clear their facilities.
The core technology stack consists of four interrelated systems: the MS811 Notification Service (the central routing layer), the MS811 Web Portal (a tiered self-serve platform with standard and advanced user accounts), the Positive Response Information System (PRIS), which lets utilities report status back to excavators (e.g., Clear, Located, Locator Delayed), and the Service Area Editor (SAE), which lets members maintain buffered-radius or polygon service area boundaries. PRIS integrates with three major Ticket Management Systems used by Mississippi utilities — Hyperweb, Irth, and KorWeb — enabling automated two-way communication. MS811 also operates MS811 University, an e-learning platform for damage-prevention training, and hosts the annual MS Damage Prevention Summit.
The revenue model is a non-profit membership-fee structure: utility members are billed annually in November based on the number of locate request tickets delivered to them between November 1 of the prior year and October 31 of the current year, with the per-ticket rate set annually against MS811's operating budget. The service itself is free to excavators. Scale has grown materially — from 22,178 incoming calls and 62,131 outgoing tickets in 1985 to 480,870 incoming requests and 2,354,467 outgoing tickets by end of 2021 — though the organization remains small (11–50 employees) and operates exclusively within Mississippi.
Mississippi 811, Inc. firmographics
Firmographics- Name
- Mississippi 811, Inc.
- Legal name
- Mississippi 811, Inc.
- Website
- https://ms811.org
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mississippi 811, Inc. is a non-profit, state-mandated one-call notification center that connects excavators with underground utility operators across Mississippi, funded by annual membership fees from utility members and offering free locate-request services via phone hotline and web portal.
- Ownership category
- akta.pro rank
Mississippi 811, Inc. industry classification
Industry- Product category
- Underground Utility Notification Services
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)
- akta.pro secondary industry
- Emergency Notification & Mass Communication Systems (Alerts, PA, Sirens) (EDAEACAE)
Keywords
Where Mississippi 811, Inc. is headquartered
LocationHeadquarters
- HQ city
- Pearl
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Mississippi 811, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Membership Fees: MS811 is funded by its member utility companies. Annual billing occurs in November based on the total number of locate request tickets delivered to the member from November 1st of the prior year to October 31st of the current year. The rate per locate request ticket is set annually based on MS811 operating budget costs.
- Locate Request Processing (Free to Excavators): Submitting a locate request to MS811 is a free service for excavators, contractors, builders, and private citizens. The service is funded through membership fees paid by utility companies who receive the notifications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free locate request submission for excavators |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Mississippi 811, Inc. product offering
Product offeringCore offering
Mississippi 811 operates a statewide, legally mandated underground utility notification center. It receives excavation notices from contractors, builders, and private citizens, then transmits them as locate request tickets to member utility companies who mark buried facilities before digging. The service is delivered 24/7 through a contact center and web portal, supported by the Positive Response Information System (PRIS) and Service Area Editor (SAE).
Product overview
Mississippi 811, Inc. (MS811) operates a centralized underground utility notification service for the state of Mississippi. The core offering is the MS811 Notification Service — a free, state-mandated system that receives excavation notices from excavators and contractors and transmits them to member utility operators, who then mark underground facilities. The service is delivered through a layered platform comprising: (1) the MS811 Notification Service (core service), (2) the MS811 Web Portal for online ticket submission and management, (3) the Positive Response Information System (PRIS) for utility operators to report locate status back to excavators, (4) the Service Area Editor (SAE) for members to maintain their service area boundaries, and (5) MS811 University, an e-learning platform for training stakeholders on damage prevention and system usage. The Contact Center (dialing 811 or 800-227-6477) provides phone-based ticket submission 24/7.
Differentiator
Problem solved
Functional benefit
Products and services
- MS811 Notification Service A statewide, legally mandated underground utility notification service that processes excavation notices from contractors, builders, and private citizens and transmits them as locate request tickets to member utility companies who mark buried facilities before digging begins.
- Positive Response Information System (PRIS)
Quantifiable outcome
- 480,870 incoming locate requests processed in 2021
- +2 more outcomes
Companies that use Mississippi 811, Inc.
Customer profileSegments3 records
Ideal customer profiles2 records
Mississippi 811, Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
Mississippi 811, Inc. partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- One Call Systems InternationalminorMS811 is affiliated with One Call Systems International, an organization supporting one-call notification systems. The logo appears on the MS811 website indicating membership or affiliation with this industry organization.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Mississippi 811, Inc. competitors and assessment
Company assessmentOthers
- Common Ground Alliance (CGA): National nonprofit that sets Best Practices and the DIRT damage reporting system used across the U.S. one-call industry. Mississippi 811 already displays the CGA Best Practices link, indicating direct ecosystem participation; comparable as the industry convener rather than a competitor.
- KorTerra: Ticket management software vendor used by facility owners to receive and respond to one-call locate requests, including integration with Mississippi 811's PRIS per the company's listed integrations. Comparable as a TMS vendor feeding into the same damage prevention workflow.
- USIC Holdings: Largest U.S. provider of utility locating services (the field-marking work that follows a locate request). Adjacent to Mississippi 811's notification service because locators are downstream of MS811 tickets, making them a key ecosystem participant rather than a direct competitor.
Direct peers
- Texas811: Texas-based statewide one-call notification center serving excavators and utility operators under Texas law; the most directly comparable peer to Mississippi 811 because it operates the same mandated damage prevention model with member-funded fees and a web portal for locate request submission.
- Virginia 811 (VA811): Virginia's statewide one-call notification center providing locate request processing and damage prevention education. Operates the same statutory model, web portal, and member-funded revenue structure as Mississippi 811.
- Georgia 811: Georgia's statewide one-call center for utility locate requests and damage prevention, funded by member utilities and operating a web portal plus contact center. Directly comparable in scope, regulatory mandate, and product set to Mississippi 811.
- Sunshine 811: Florida's statewide one-call notification system providing locate request processing, member services, and Positive Response for underground utilities. Operates the same statutory damage prevention model as Mississippi 811, with web portal ticket submission and per-ticket membership fees.
- USA North 811 (Dig Safely New York): New York / multi-state one-call notification center operating the same 811 damage prevention mandate, with Positive Response, member services, and web-based ticket submission. Directly comparable in operating model and product suite to Mississippi 811.
- Pennsylvania 811 (PA One Call): Pennsylvania's statewide one-call notification center processing locate requests from excavators to member utilities under Pennsylvania Act 287. Mirrors Mississippi 811's member-funded, statutory model and web portal/contact center delivery.
Emerging players
- PelicanCorp: Provider of one-call / locate request management software used by utilities and one-call centers internationally, including Positive Response and ticket workflows. Comparable to Mississippi 811's PRIS and Web Portal technology stack as a vendor/adjacent platform rather than a peer one-call center.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Mississippi 811, Inc. social profiles
Digital presenceMississippi 811, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mississippi 811, Inc. leadership team
Management profileNumber of profiles
Profiles14 records
Mississippi 811, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mississippi 811, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mississippi 811, Inc.
What does Mississippi 811, Inc. do?
Mississippi 811 operates a statewide, legally mandated underground utility notification center. It receives excavation notices from contractors, builders, and private citizens, then transmits them as locate request tickets to member utility companies who mark buried facilities before digging. The service is delivered 24/7 through a contact center and web portal, supported by the Positive Response Information System (PRIS) and Service Area Editor (SAE).
Is Mississippi 811, Inc. a public or private company?
Mississippi 811, Inc. is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Mississippi 811, Inc. founded?
Mississippi 811, Inc. was founded in 1984. It employs 11 to 50 people.
Where is Mississippi 811, Inc. based?
Mississippi 811, Inc. is headquartered in Pearl, United States, in the North America region.
How does Mississippi 811, Inc. make money?
Two revenue lines are on record. Membership Fees are the primary driver. The others are locate Request Processing (Free to Excavators).
Who are Mississippi 811, Inc.'s main competitors?
Others on record are Common Ground Alliance (CGA), KorTerra and USIC Holdings. Direct peers are Texas811, Virginia 811 (VA811), Georgia 811, Sunshine 811, USA North 811 (Dig Safely New York) and Pennsylvania 811 (PA One Call). PelicanCorp is listed as an emerging player.
Does Mississippi 811, Inc. have an API?
No public API is recorded for Mississippi 811, Inc..
What industry is Mississippi 811, Inc. in?
Mississippi 811, Inc.'s product category is Underground Utility Notification Services. Its primary akta.pro industry code is EUAJADAH, Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk), with a secondary code of EDAEACAE, Emergency Notification & Mass Communication Systems (Alerts, PA, Sirens). Its SIC code is 8744.