Mississippi 811, Inc.

What Mississippi 811, Inc. does

Mississippi 811, Inc. (MS811), founded in June 1984 and headquartered at 200 Country Place Parkway in Pearl, Mississippi, is a private non-profit that operates the statewide underground utility notification center mandated by Mississippi law. The organization functions as the single point of contact between any party planning excavation (contractors, builders, homeowners, utilities) and the operators of underground facilities (communications, gas, electric, water, sewer, cable TV, pipelines) within Mississippi. Mississippi Code of 1972, Chapter 13 requires all such operators to be members, making MS811 the exclusive statewide one-call system. Excavators submit locate requests 24/7 via the phone hotline (811 / 800-227-6477) or the MS811 Web Portal (geocall.ms811.org), and MS811 routes those requests to the appropriate member utilities, who then mark or clear their facilities.

The core technology stack consists of four interrelated systems: the MS811 Notification Service (the central routing layer), the MS811 Web Portal (a tiered self-serve platform with standard and advanced user accounts), the Positive Response Information System (PRIS), which lets utilities report status back to excavators (e.g., Clear, Located, Locator Delayed), and the Service Area Editor (SAE), which lets members maintain buffered-radius or polygon service area boundaries. PRIS integrates with three major Ticket Management Systems used by Mississippi utilities — Hyperweb, Irth, and KorWeb — enabling automated two-way communication. MS811 also operates MS811 University, an e-learning platform for damage-prevention training, and hosts the annual MS Damage Prevention Summit.

The revenue model is a non-profit membership-fee structure: utility members are billed annually in November based on the number of locate request tickets delivered to them between November 1 of the prior year and October 31 of the current year, with the per-ticket rate set annually against MS811's operating budget. The service itself is free to excavators. Scale has grown materially — from 22,178 incoming calls and 62,131 outgoing tickets in 1985 to 480,870 incoming requests and 2,354,467 outgoing tickets by end of 2021 — though the organization remains small (11–50 employees) and operates exclusively within Mississippi.

Name

Mississippi 811, Inc.

Legal name

Mississippi 811, Inc.

Website

https://ms811.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Mississippi 811, Inc. is a non-profit, state-mandated one-call notification center that connects excavators with underground utility operators across Mississippi, funded by annual membership fees from utility members and offering free locate-request services via phone hotline and web portal.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

akta.pro secondary industry

Emergency Notification & Mass Communication Systems (Alerts, PA, Sirens) (EDAEACAE)

Keywords

• Underground utility notification
• Damage prevention services
• Locate request processing
• Excavation safety coordination
• One-call system

Headquarters

HQ city

Pearl

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Membership Fees: MS811 is funded by its member utility companies. Annual billing occurs in November based on the total number of locate request tickets delivered to the member from November 1st of the prior year to October 31st of the current year. The rate per locate request ticket is set annually based on MS811 operating budget costs.
2. Locate Request Processing (Free to Excavators): Submitting a locate request to MS811 is a free service for excavators, contractors, builders, and private citizens. The service is funded through membership fees paid by utility companies who receive the notifications.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Mississippi 811 operates a statewide, legally mandated underground utility notification center. It receives excavation notices from contractors, builders, and private citizens, then transmits them as locate request tickets to member utility companies who mark buried facilities before digging. The service is delivered 24/7 through a contact center and web portal, supported by the Positive Response Information System (PRIS) and Service Area Editor (SAE).

Product overview

Mississippi 811, Inc. (MS811) operates a centralized underground utility notification service for the state of Mississippi. The core offering is the MS811 Notification Service — a free, state-mandated system that receives excavation notices from excavators and contractors and transmits them to member utility operators, who then mark underground facilities. The service is delivered through a layered platform comprising: (1) the MS811 Notification Service (core service), (2) the MS811 Web Portal for online ticket submission and management, (3) the Positive Response Information System (PRIS) for utility operators to report locate status back to excavators, (4) the Service Area Editor (SAE) for members to maintain their service area boundaries, and (5) MS811 University, an e-learning platform for training stakeholders on damage prevention and system usage. The Contact Center (dialing 811 or 800-227-6477) provides phone-based ticket submission 24/7.

Differentiator

Problem solved

Functional benefit

Products and services

• MS811 Notification Service A statewide, legally mandated underground utility notification service that processes excavation notices from contractors, builders, and private citizens and transmits them as locate request tickets to member utility companies who mark buried facilities before digging begins.
• Positive Response Information System (PRIS)

Quantifiable outcome

• 480,870 incoming locate requests processed in 2021
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• One Call Systems InternationalminorOthersMS811 is affiliated with One Call Systems International, an organization supporting one-call notification systems. The logo appears on the MS811 website indicating membership or affiliation with this industry organization.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• Common Ground Alliance (CGA): National nonprofit that sets Best Practices and the DIRT damage reporting system used across the U.S. one-call industry. Mississippi 811 already displays the CGA Best Practices link, indicating direct ecosystem participation; comparable as the industry convener rather than a competitor.
• KorTerra: Ticket management software vendor used by facility owners to receive and respond to one-call locate requests, including integration with Mississippi 811's PRIS per the company's listed integrations. Comparable as a TMS vendor feeding into the same damage prevention workflow.
• USIC Holdings: Largest U.S. provider of utility locating services (the field-marking work that follows a locate request). Adjacent to Mississippi 811's notification service because locators are downstream of MS811 tickets, making them a key ecosystem participant rather than a direct competitor.

Direct peers

• Texas811: Texas-based statewide one-call notification center serving excavators and utility operators under Texas law; the most directly comparable peer to Mississippi 811 because it operates the same mandated damage prevention model with member-funded fees and a web portal for locate request submission.
• Virginia 811 (VA811): Virginia's statewide one-call notification center providing locate request processing and damage prevention education. Operates the same statutory model, web portal, and member-funded revenue structure as Mississippi 811.
• Georgia 811: Georgia's statewide one-call center for utility locate requests and damage prevention, funded by member utilities and operating a web portal plus contact center. Directly comparable in scope, regulatory mandate, and product set to Mississippi 811.
• Sunshine 811: Florida's statewide one-call notification system providing locate request processing, member services, and Positive Response for underground utilities. Operates the same statutory damage prevention model as Mississippi 811, with web portal ticket submission and per-ticket membership fees.
• USA North 811 (Dig Safely New York): New York / multi-state one-call notification center operating the same 811 damage prevention mandate, with Positive Response, member services, and web-based ticket submission. Directly comparable in operating model and product suite to Mississippi 811.
• Pennsylvania 811 (PA One Call): Pennsylvania's statewide one-call notification center processing locate requests from excavators to member utilities under Pennsylvania Act 287. Mirrors Mississippi 811's member-funded, statutory model and web portal/contact center delivery.

Emerging players

• PelicanCorp: Provider of one-call / locate request management software used by utilities and one-call centers internationally, including Positive Response and ticket workflows. Comparable to Mississippi 811's PRIS and Web Portal technology stack as a vendor/adjacent platform rather than a peer one-call center.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/Mississippi811
• Facebookm.facebook.com/Mississippi811
• LinkedInlinkedin.com/company/mississippi-811
• Instagraminstagram.com/mississippi811

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mississippi 811, Inc.