Ilevel

What Ilevel does

iLevel is a French Apple-specialist managed IT services provider founded in 2011 by Yoann Aucremanne and headquartered in Le Thor, Vaucluse. The company delivers a comprehensive portfolio of IT services spanning hardware repair and diagnostics, preventive and corrective maintenance, cloud solutions (public, private, and hybrid hosting with server co-location in France or Switzerland), data backup and disaster recovery planning (PRA), cybersecurity (anti-spam via Mailinblack, antivirus, firewall, VPN), server virtualization, network infrastructure design, professional WiFi deployment, IT supervision, and PC-to-Mac migration. Services are delivered through multiple channels: on-site technician visits, remote tele-assistance, in-shop repairs at an ESD-certified Apple-standard workshop in Le Thor, and DataDock-certified training sessions covering macOS, Office 365, iWork, and iOS.

The business operates a hybrid B2B/B2C model with TPE/PME as its primary segment, supplemented by deliberate vertical specialization in healthcare (HAS-compliant setups), legal (RPVA secure court portal access), wine estates (Isagri/Vitisoft on Mac), wealth management (Harvest software, AMF-compliant backup), and construction. The geographic footprint is limited to the Vaucluse (84) and Bouches-du-Rhône (13) departments in Provence, France, with the founder maintaining operational leadership and the company operating as a privately held, bootstrapped entity with no external institutional funding. Revenue mechanics combine quote-based transactional services (repairs, migrations, infrastructure projects), recurring managed services contracts (Infogérance with 24/7 monitoring), DataDock-certified training revenue, and hardware sales of security products — with technology integrations spanning Mailinblack (core), Synology, Ubiquiti, Recoveo, Cogilog, Fujitsu, and NITRAM.

Name

Ilevel

Legal name

ILEVEL

Website

https://ilevel.fr

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

iLevel is a French Apple-focused managed IT services provider founded in 2011, delivering repair, maintenance, cloud, security, networking, and training services to small businesses and professionals across Vaucluse and Bouches-du-Rhône departments.

Ownership category

akta.pro rank

Headquarters

HQ city

Le Thor

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT assistance and repair services: On-site and in-shop repair services for Apple products including MacBooks, iMacs, iPads, and iPhones. Includes diagnostic assessment, quote preparation, repair execution, and loaner device options.
2. Training services: Personalized Mac training for individuals and professionals covering macOS, Office 365, iWork suite, iOS, and cloud ecosystems. Certified DataDock training provider.
3. Managed IT services (Infogérance): Annual maintenance contracts providing 24/7 monitoring, remote and on-site technical support, and system optimization for business IT infrastructure.
4. Cloud solutions and hosting: Public, private, and hybrid cloud hosting services with server co-location options in France or Switzerland. Includes data synchronization and virtual storage solutions.
5. IT security solutions: Anti-spam (Mailinblack), antivirus, firewall, VPN installation, and physical security products (Kensington locks, privacy filters, encrypted drives, UPS).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

iLevel is an Apple-focused managed IT services provider that delivers on-site assistance, remote tele-assistance, and in-shop repairs for Mac and PC environments, alongside cloud solutions, backup and disaster recovery planning, cybersecurity, network infrastructure, server virtualization, PC-to-Mac migration, and DataDock-certified Mac training. Its core offer is the outsourced management of business IT infrastructure for professional clients and tailored Mac support for individual consumers in the Vaucluse and Bouches-du-Rhône departments of France.

Product overview

iLevel is an Apple-focused managed IT services provider offering a comprehensive portfolio of technology services. The core offerings include IT assistance (troubleshooting, diagnostics, repair with loaner equipment), preventive/corrective maintenance, cloud solutions (public/private/hybrid), backup and disaster recovery planning (PRA), cybersecurity (anti-spam, antivirus, VPN, physical security), server virtualization, and PC-to-Mac migration. The company also provides network services including professional WiFi installation, infrastructure setup (servers, switches, cabling), and 24/7 IT supervision. A distinct service pillar is professional Mac training (covering macOS, iWork, Office 365, iCloud) certified by DataDock. All services are delivered by Apple-certified technicians to businesses and individuals in Vaucluse and Bouches-du-Rhône departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Assistance informatique (IT Assistance) Technical support and troubleshooting services for Mac hardware (iMac, MacBook, iPad, iPhone), including diagnostics, repair quotes, data recovery, and loaner computer options; aimed at professionals and individuals.
• Maintenance informatique (IT Maintenance) Preventive and corrective maintenance services for Mac and PC infrastructure, including installation, upkeep, and troubleshooting of entire IT fleets adapted to business needs.
• Solutions CLOUD (Cloud Solutions) Cloud computing solutions for data backup and storage, including public, private, hybrid, and community cloud options with server hosting in France or Switzerland compliant with GDPR.
• Sauvegarde et PRA (Backup and Disaster Recovery) Data backup and Business Continuity Plan (PRA) services, including cloud backup solutions, disaster recovery planning, and white-room recovery services for critical data loss scenarios.
• Sécurité informatique (IT Security) Comprehensive IT security services including anti-spam (Mailinblack), antivirus, firewall, VPN installation, physical security (Kensington cables, privacy filters), and UPS protection.
• Infogérance (Managed IT Services) Full outsourced IT management services including audit, optimization, security, and 24/7 monitoring of IT infrastructure with remote or on-site technician support.
• Serveurs et virtualisation (Servers and Virtualization) Server virtualization solutions enabling businesses to centrally manage shared resources through a unified interface, reducing costs while improving disaster recovery capabilities.
• Migration (PC to Mac Migration) PC-to-Mac migration services including on-site assessment, software compatibility verification, peripheral driver setup, and personalized training for new Mac users.
• Wifi professionnel (Professional WiFi) Professional WiFi installation including access points, WiFi bridges, and mesh networks, supporting up to 60 simultaneous connections and high-density environments.
• Infrastructure (Network Infrastructure) Network infrastructure setup including server racks, cabling, Ethernet switches, server management, and routing with firewall protection.
• Supervision (IT Monitoring) IT monitoring services that collect functional and technical information from Mac and PC systems, detecting anomalies in real-time and ensuring optimal infrastructure availability.
• Formations (Professional Mac Training) Personalized training services for Mac users covering macOS, iWork, iCloud, Office 365, iOS, and iPad, DataDock certified and delivered at a PMR-compliant facility with projection equipment.

Quantifiable outcome

• 91% of cyberattacks start via email
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

One partnership is on record.

• MailinblackcoreTechnology or IntegrationPrimary anti-spam solution partner. iLevel promotes Mailinblack's email security platform which claims to block 100% of spam and protect businesses from email-borne cyberattacks. Key statistics cited: 91% of attacks start by email, 75% of emails are spam/viruses, 40 min/day wasted on email sorting.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Others

• JAMF: Apple-only device management and security platform provider serving enterprises and Apple-focused MSPs. Indirectly comparable as part of iLevel's ecosystem: JAMF is a tool iLevel's managed services team would deploy for Apple fleet management, and as a reference point for what platform-led Apple MSP operations look like at scale.
• Addigy: Cloud-based Apple device management platform purpose-built for Mac, iPad, and iPhone fleets. Ecosystem adjacent to iLevel's managed services delivery; the type of platform iLevel would deploy for customer Mac fleet supervision and MDM.
• Mosyle: Apple-only unified device management platform for Mac, iOS, tvOS, and Android (where needed). Ecosystem peer relevant to iLevel's supervision and managed services offerings for Apple-heavy customers.

Broad incumbents

• SCC France: European IT services and solutions provider with strong Apple enterprise relationships and managed services offerings. Comparable as a broader IT services player that competes for the same Apple-using French business customers that iLevel serves, but at much larger scale and broader geographic scope.
• Hardis Group: French IT services and consulting firm with managed services, infrastructure, and digital transformation offerings to mid-market and enterprise customers. Comparable as a French-based IT services competitor operating in similar SMB-to-midmarket space, though at materially larger scale than iLevel.
• Computacenter: European IT infrastructure and managed services provider with a strong workplace/end-user computing practice that includes Apple deployments. Comparable as a managed services and IT infrastructure player that operates at scale across multiple European geographies, including France.
• Sopra Steria: Major French-headquartered IT services and consulting firm with managed services, infrastructure, and digital transformation capabilities. Comparable as a French IT services peer operating at vastly larger scale, with overlap in serving regulated SMB and mid-market customers.
• Econocom: Large European IT services, financing, and managed services provider headquartered in France. Comparable as a managed IT services competitor with similar SMB and mid-market exposure, plus device financing and lifecycle management that overlaps iLevel's Apple hardware and services model.

Direct peers

• ALSO Group: European IT distribution and services group with significant Apple-focused offerings, providing managed services, device lifecycle, and partner enablement. Highly comparable on the Apple-specialist services axis and on the vendor-partnership model iLevel uses (Mailinblack, Synology, Ubiquiti parallels).
• Bechtle: European IT services and distribution company with a deep Apple enterprise practice and managed services for SMBs. Closest large-scale analog to iLevel given combined Apple focus, services-led model, and multi-vertical customer mix, though operating at national/multinational scale versus iLevel's regional footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/yoann.aucremanne.3
• LinkedInlinkedin.com/company/ilevelfr
• Instagraminstagram.com/ilevel.fr

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ilevel