Manitoulin-sudbury District Services Board

What Manitoulin-sudbury District Services Board does

The Manitoulin-Sudbury District Services Board (DSB) is a legislated municipal service management organization created by the Province of Ontario to plan, coordinate, and deliver integrated human services across the Manitoulin and Sudbury districts of Northeastern Ontario. Operating from a headquarters in Espanola and three satellite offices in Chapleau, Little Current, and Noëlville, the DSB administers statutory programs under the Ontario Works Act, Housing Services Act, and Child Care and Early Years Act. Its service portfolio spans social assistance (Ontario Works), Community Housing, Children's Services, Paramedic Services including Community Paramedicine, Employment Ontario, homelessness prevention, and the Direct Shelter Subsidy program.

Service delivery is anchored on standard government administrative systems (SAMS, SDMT) for case management, with no proprietary technology platform disclosed. Core program features include rent-geared-to-income housing set at 30% of gross monthly household income, Direct Shelter Subsidies capped at $362/month for single OW recipients, Our Kids Count bursaries of up to $300 per child per year, and a Community Paramedicine program offering high-intensity chronic disease support, long-term care support, and COVID-19 remote patient monitoring. The DSB manages a housing portfolio of approximately 323 households (186 high need, 14 modified units) across 11+ communities and serves both English and French-speaking residents through partnership-based Indigenous service delivery with organizations such as Noojmowin Teg Health Centre.

The DSB is funded through provincial government transfers and municipal apportionment from member municipalities, with no commercial revenue line. Specific financial figures are not publicly disclosed on the website; however, targeted allocations include a $938,400 Social Services Relief Fund grant received in April 2020 as part of a $200 million provincial COVID-19 response program, of which $531,189 was committed to emergency shelter, service supports, and homelessness prevention. Services are provided to eligible residents at no or minimal direct cost, and pricing (where applicable, such as housing rents) follows provincial policy formulas. Strategic posture is set by the DSB's published Strategic Plan 2025-2030, and program-level reporting (quarterly reports, financial statements, apportionment schedules) is published under the Finance section of the corporate website.

Name

Manitoulin-sudbury District Services Board

Legal name

Manitoulin-Sudbury District Services Board

Website

https://msdsb.net

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Manitoulin-Sudbury District Services Board is a municipally governed organization delivering integrated social services—including Ontario Works, Community Housing, Children's Services, Paramedic Services, and Employment Ontario—to residents across the Manitoulin and Sudbury districts of Northern Ontario.

Ownership category

akta.pro rank

Product category

Municipal Human Services Administration

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Social services administration
• Community housing management
• Paramedic services
• Social assistance programs
• Emergency medical services

Headquarters

HQ city

Espanola

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding (Municipal, Provincial, Federal): The DSB is a municipal service management organization created by the provincial government to oversee local planning, coordination and delivery of social services. Revenue is derived from government allocations including Social Services Relief Fund, Homelessness Prevention Program, and various provincial transfer payments.

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

The Manitoulin-Sudbury District Services Board (DSB) is a legislated municipal service management organization that plans, coordinates, and delivers integrated human services across the Manitoulin and Sudbury districts in Northern Ontario. Its core service portfolio includes Ontario Works (social assistance and employment services), Community Housing (rent-geared-to-income and affordable housing), Children's Services (child care subsidies and Our Kids Count), Paramedic Services (ambulance response and Community Paramedicine), Employment Ontario, and Homelessness Prevention programs including Direct Shelter Subsidy. Services are delivered through a head office in Espanola and satellite offices in Chapleau, Little Current, and Noëlville.

Product overview

Manitoulin-Sudbury District Services Board operates as a municipal service management organization providing integrated social services to residents of Manitoulin and Sudbury districts in Ontario. The organization delivers a coordinated portfolio of programs including Ontario Works (social assistance and employment services), Community Housing (rent-geared-to-income and affordable housing), Children's Services (child care and Our Kids Count), Paramedic Services (emergency response and Community Paramedicine), and Homelessness Prevention (emergency shelter, supportive housing, and Direct Shelter Subsidy). These services are delivered through a network of head office and satellite locations, with programs designed to support vulnerable populations including seniors, families, individuals experiencing homelessness, and those with disabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Ontario Works

Quantifiable outcome

• Committed $531,189 of $938,400 SSRF allocation during COVID-19 pandemic to emergency shelter ($146,840), service supports ($336,349), and homelessness prevention ($48,000)

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Manitoulin Family ResourcescoreStrategic or Co-development PartnerDSB partnered with Manitoulin Family Resources (Haven House Shelter) to secure shelter, food, and support services for the homeless population on Manitoulin and LaCloche areas during the COVID-19 pandemic. DSB also coordinated food supply delivery to all food banks in the district through this partnership.
• Noojmowin Teg Health CentrecoreStrategic or Co-development PartnerDSB partnered with Noojmowin Teg Health Centre to help ensure the First Nations population and tenants receive adequate food supply during the COVID-19 pandemic response. Partnership focuses on culturally appropriate supports for Indigenous community members.
• Canadian Mental Health Association (CMHA) - Sudbury/ManitoulincoreStrategic or Co-development PartnerDSB maintains an ongoing partnership with CMHA Sudbury/Manitoulin for housing case management and supportive housing services. Multiple annual reports document the partnership including By-Name List implementation, homelessness prevention, and coordinated service delivery. Partnership involves 12-month reporting cycles.
• Sudbury – Espanola – Manitoulin Violence Threat Risk Assessment (VTRA) ProtocolcoreStrategic or Co-development PartnerDSB is a member of the Sudbury-Espanola-Manitoulin VTRA Protocol, a trauma-informed and equity-inclusion guided multi-agency program using Assessment of Risk to Others (ARTO) process. Partner agencies share information to ensure safety of all individuals in the community.
• First Nations Emergency Order PartnerscoreOthersDSB assisted First Nations individuals who had leased land and could not return home due to First Nations Emergency Order restrictions during the COVID-19 pandemic, in partnership with various community agencies.
• Dana Crane (Quality Assurance Coordinator and VTRA Lead)coreOthersQuality Assurance Coordinator serves as the VTRA Lead for the DSB, coordinating the Violence Threat Risk Assessment protocol across partner agencies including Dana Crane at 705-862-7850 ext. 115.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• City of Greater Sudbury Social Services: Single-tier municipality delivering Ontario Works, social housing, and children's services within the City of Greater Sudbury. Larger urban incumbent with overlapping statutory responsibilities but broader tax base and scale advantages over DSB.

Direct peers

• Algoma District Services Administration Board: Adjacent Ontario District Services Administration Board delivering the same statutory Ontario Works, social housing, children's services, and paramedic services in Algoma District. Most structurally comparable peer — same legislative framework, similar Northern Ontario operating context, and same funding model.
• Cochrane District Social Services Administration Board: Ontario DSSAB covering Cochrane District in Northeastern Ontario with identical statutory mandates (Ontario Works, social housing, child care, EMS). Direct peer in scale, geography, and service mix.
• District of Nipissing Social Services Administration Board: Ontario DSSAB delivering the same integrated Ontario Works, social housing, child care, and EMS mandate in Nipissing District. Direct peer in service mix and funding model, with comparable Northern Ontario operating scale.
• Kenora District Services Board: Ontario DSB delivering the same integrated human services mandate in the Kenora District of Northwestern Ontario. Direct peer operating in an even more remote, lower-density geography than DSB.
• Rainy River District Social Services Administration Board: Northwestern Ontario DSSAB with statutory Ontario Works, housing, child care, and EMS mandate. Most remote peer — comparable in statutory role but with even thinner population density than DSB.
• Timiskaming District Social Services Administration Board: DSSAB delivering the same Ontario Works, housing, child care, and paramedic services in Timiskaming District. Comparable rural/Northern Ontario operating environment with French language service obligations similar to DSB.

Others

• North Bay-Mattawa Conservation Authority: Municipal service delivery organization in Northeastern Ontario — adjacent rather than directly comparable because it focuses on conservation/watershed services rather than human services, but shares the municipal governance and Northern Ontario operating context.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ManitoulinSudburyDSB
• LinkedInlinkedin.com/company/manitoulin-sudbury-district-services-board

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manitoulin-sudbury District Services Board