PC Rescue / PC Remote

What PC Rescue / PC Remote does

PC Rescue, trading legally as Forest of Dean PC Rescue, is a small UK managed service provider (MSP) headquartered in Cinderford in the Forest of Dean. The firm delivers IT support and managed services to small and medium-sized businesses, combining on-site visits across the Forest of Dean with remote support delivered worldwide. Its service portfolio is built around three tiers of recurring managed support plans (Bronze, Silver, Gold), supplemented by on-demand / break-fix servicing, additional product resale (notably Microsoft licenses and antivirus subscriptions), and an externally published knowledge base that includes hyper-local content for Forest of Dean businesses.

The technical foundation relies on a conventional SMB MSP stack: Datto RMM and Autotask PSA for monitoring, ticketing, and PSA workflows; ScreenConnect for remote access; Veeam for backup; Microsoft productivity and licensing; QuickBooks and Sage for finance; Aircall and Sipgate for telephony; Dropbox for file sync; and Pulsin VPN for secure remote connectivity. Named customers include Trust2Learn, Sales Generation Team Ltd, and Philip Blatchley & Son Funeral Directors, all local SMBs. The business is founder-led by Managing Director Lee Blue-Sky, with Accounts Director Allyson Blue-Sky, Head of IT Cal James, and Apprentice Technician Jamie Harris, giving a four-person operational team with no external funding or M&A history disclosed.

Name

PC Rescue / PC Remote

Legal name

Forest of Dean PC Rescue

Website

https://pcrescue.org.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

PC Rescue (Forest of Dean PC Rescue) is a four-person UK managed service provider in Cinderford, delivering tiered Bronze/Silver/Gold IT support plans, on-demand servicing, and license resale to small and medium-sized businesses across the Forest of Dean and worldwide via remote support.

Ownership category

akta.pro rank

Headquarters

HQ city

Cinderford

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Service Provider (MSP) Support Plans: Recurring subscription-based IT support services offered at three tiers (Bronze, Silver, Gold) including monitoring, reporting, and management of business IT infrastructure
2. On-Demand Services: Project-based IT services for businesses not yet ready for comprehensive IT department, including email migrations and specific projects
3. Additional Products: Resale of Microsoft licenses, antivirus, and other business software through partnerships

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Forest of Dean PC Rescue is a Managed Service Provider offering tiered IT support plans (Bronze, Silver, Gold) with proactive monitoring, patching, and helpdesk responses for small and medium-sized businesses. It also provides on-demand IT project services such as email migrations and resells business software including Microsoft 365 licenses and antivirus through vendor partnerships.

Product overview

Forest of Dean PC Rescue is a Managed Service Provider (MSP) offering a tiered portfolio of IT support services. The core offering consists of three MSP Support Plan tiers (Bronze, Silver, Gold) providing proactive monitoring, reporting, and management of business IT. On-Demand Servicing offers project-based IT support including email migrations for businesses not requiring full-time IT departments. Additional Products & Services includes resold Microsoft licenses, antivirus, and business software. Supporting infrastructure includes a Knowledge Base portal with customer-facing technical guides and a Client Portal for service management. Remote support is delivered via ScreenConnect. The company specializes in proactive maintenance, computer repairs, cybersecurity, and cloud services.

Differentiator

Problem solved

Functional benefit

Products and services

• MSP Support Plans (Bronze, Silver, Gold) Recurring managed IT support packages providing proactive monitoring, reporting, patching, and inclusive helpdesk support for businesses. Three tiers (Bronze, Silver, Gold) tailored to different levels of IT management needs.
• On-Demand Servicing Project-based IT services for businesses not yet ready for a comprehensive IT department, including email migrations and ad-hoc IT projects.
• Additional Products & Services (Microsoft 365, antivirus, business software) Resale and support of business software products, including Microsoft licenses (Microsoft 365), antivirus, and other partner-supported software, through vendor partnerships.

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature1 record

Partnerships

One partnership is on record.

• MicrosoftminorChannel Partner/ Reseller/ DistributorPC Rescue is partnered with Microsoft enabling them to sell Microsoft licenses to their business clients. They provide Microsoft 365 support services and their technicians are trained on Microsoft standards.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• The PC Support Group: UK managed IT support provider focused on small and medium businesses, offering tiered support and on-demand IT services. Directly comparable in service portfolio, customer type, and UK regional delivery model.
• Babylon 360: UK-based managed service provider offering IT support, cloud, and cybersecurity to SMBs. Comparable in customer segment (UK SMB), service model (subscription managed services + project work), and reliance on leading third-party platforms.
• Datcom: UK managed IT services and support company serving SMB and mid-market clients with proactive monitoring and helpdesk. Comparable in service model and UK SMB customer focus, though slightly larger in scale.
• Bluegrass Group: UK-based IT support and managed services firm serving SMBs with proactive monitoring, helpdesk, and project services. Closely comparable in customer profile (UK SMB) and managed services delivery approach.
• Pure IT: UK managed IT services provider offering monitoring, support, and cybersecurity to small and medium-sized businesses. Comparable in scale, customer segment, and subscription-based service packaging.
• Focus Group: UK managed services provider delivering IT support, connectivity, and cloud services to SMBs. Comparable in customer segment and full-stack managed services approach.

Broad incumbents

• Geek Squad (Best Buy): Large-scale consumer and SMB IT support brand offering remote and in-person technical support. Comparable in tiered support subscriptions and remote assistance delivery, though at much larger scale and with a different geographic footprint.
• ANS Group: Established UK managed services and cloud provider. Comparable service categories (managed IT, Microsoft, security) but serves larger customers and operates nationally rather than as a local SMB specialist.
• Node4: Larger UK-based managed services and cloud provider serving mid-market and enterprise. Overlaps with PC Rescue in managed IT support and Microsoft 365 services but operates at materially greater scale with broader geographic reach.
• Trustmarque: UK IT solutions and managed services provider with a broad portfolio spanning software licensing, cloud, and managed support. Comparable in the Microsoft licensing resale and managed services categories but at significantly larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/pcremote

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PC Rescue / PC Remote