Northeast Florida Community Action Agency, Inc.

What Northeast Florida Community Action Agency, Inc. does

Northeast Florida Community Action Agency, Inc. (NFCAA) is a private nonprofit 501(c)(3) community action agency founded in 1965 as Greater Jacksonville Economic Opportunity, Inc. to implement the Economic Opportunity Act of 1964 in Northeast Florida. The organization, headquartered at 2055 Reyko Road in Jacksonville, Florida, serves low-income households across a seven-county service area (Baker, Clay, Duval, Flagler, Nassau, Putnam, and St. Johns) through five core programs: the Community Services Block Grant (CSBG), the Family Self-Sufficiency Program (FSSP), the Low-Income Home Energy Assistance Program (LIHEAP), the Weatherization Assistance Program (WAP), and the Data Busters STEAM youth education program. Day-to-day services are delivered through dedicated county offices staffed by local managers, with appointment scheduling handled via an automated IVR system (904-362-8052) and applications processed through the floridaliheap.com portal. The agency operates under a Result Oriented Management Accountability (ROMA) framework and is governed by a tripartite board that includes at least one-third low-income resident representation.

NFCAA's revenue model is almost entirely grant-based, with primary funding flowing from the State of Florida Department of Economic Opportunity for CSBG, LIHEAP, and WAP, supplemented by in-kind support from LISC Jacksonville (volunteer personnel, donated space, professional services). A 2022 Interim Executive Director RFP disclosed an operating budget of approximately $10 million and a staff headcount of approximately 45 individuals. Programs are income-tested and provided free of charge to eligible participants, with priority given to seniors, individuals with disabilities, and households with children under five. Distribution is community-led: outreach is conducted in all counties, Client Advisory Boards (CAB) in each county feed ground-level insight into program design, and outcome data is collected via a SurveyMonkey-based customer satisfaction survey. The organization has made selected grants to peer nonprofits including Operation New Hope (2022) and Ronald McDonald House Charities of Jacksonville (2022).

From a technology standpoint, NFCAA does not sell a product or platform. Its infrastructure is administrative: a WordPress-based website, a centralized IVR for appointment scheduling, a SurveyMonkey feedback tool, and a third-party donation portal (neflcaa.dppro.net/give). There are no APIs, no proprietary AI/ML systems, no mobile applications, and no disclosed data assets. The organization's competitive position rests on its federally designated status as a community action agency, its multi-county physical footprint, and its long-standing grant relationships rather than on any product, technology, or data advantage.

Name

Northeast Florida Community Action Agency, Inc.

Legal name

Northeast Florida Community Action Agency, Inc.

Website

https://www.nfcaa.net

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

1–10 employees

Short description

Northeast Florida Community Action Agency is a 501(c)(3) nonprofit founded in 1965 that delivers anti-poverty, energy assistance, weatherization, and youth education programs to low-income households across seven counties in Northeast Florida.

Ownership category

akta.pro rank

Product category

Community Action and Anti-Poverty Social Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (62411), Child and Youth Services (624110), Educational Services (611)

SIC

Services-Social Services (8300)

akta.pro primary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

akta.pro secondary industries

Down Payment Assistance (DPA) & Homebuyer Subsidy Programs (FSALAKAE), Housing Counseling, Foreclosure Prevention & Loss Mitigation Programs (FSALAKAM)

Keywords

• Community action services
• Low-income energy assistance
• Weatherization assistance program
• Family self-sufficiency programs
• Anti-poverty social services

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Grants and Funding: NFCAA receives funding primarily from public sources including the State of Florida Department of Economic Opportunity for Community Services Block Grant (CSBG), Low-Income Home Energy Assistance Program (LIHEAP), and Weatherization Assistance Program (WAP). Additional support comes from LISC Jacksonville providing in-kind volunteer personnel, donated space, and professional services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

NFCAA administers federally and state-funded anti-poverty programs for low-income households across seven Northeast Florida counties. Core offerings include the Community Services Block Grant (CSBG) and Family Self-Sufficiency Program (FSSP) for employment, education, housing, and case-management support; the Low-Income Home Energy Assistance Program (LIHEAP) for direct utility bill payments to prevent disconnection; the Weatherization Assistance Program (WAP) for home energy efficiency upgrades; and the Data Busters STEAM youth education program for ages 14-17.

Product overview

NFCAA offers a portfolio of social service and assistance programs designed to help low-income families achieve self-sufficiency in Northeast Florida. The core offerings include the Community Services Block Grant (CSBG) umbrella program, the Family Self-Sufficiency Program (FSSP) for comprehensive family support, the Low-Income Home Energy Assistance Program (LIHEAP) for utility bill assistance, the Weatherization Assistance Program (WAP) for home energy efficiency improvements, and the Data Busters STEAM Program for youth education. These programs are delivered through multiple county offices and are funded through federal, state, and private sources.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Services Block Grant (CSBG) A federal grant program designed to alleviate the causes and conditions of poverty by helping low-income families achieve increased self-sufficiency, improved living conditions, pride in their communities, and strong family support systems. Services address employment, education, income management, housing, emergency services, and health.
• Family Self-Sufficiency Program (FSSP) A comprehensive, holistic approach to services for entire families that empowers individuals to pursue better lives and secure living-wage employment through case plans covering employment, education, income management, housing, emergency services, and health, including GED preparation, vocational training, post-secondary education enrollment, transportation cost assistance, and childcare.
• Low-Income Home Energy Assistance Program (LIHEAP) Assists low-income households with immediate and emergency home energy needs by making direct payments to utility companies when a family lacks funds and is at risk of having electricity disconnected. Includes emergency utility bill payments and home energy credits.
• Weatherization Assistance Program (WAP) Helps lower utility costs for income-eligible households by replacing or repairing elements of homes that contribute to energy waste, including air infiltration testing, heating and air conditioning improvements, insulation replacement, and energy-saving strategies.
• Data Busters STEAM Program A six-week summer educational program for youth ages 14-17 from low-income households that uses Science, Technology, Engineering, Arts, and Mathematics as access points for student inquiry, dialogue, and critical thinking, and offers field trips including Kennedy Space Center visits with potential college scholarships.

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered supporting.

• Operation New HopesupportingStrategic or Co-development Partner · 19 November 2022NFCAA provided a grant to Operation New Hope to help more people affected by the justice system, demonstrating collaborative approach to serving populations with specific needs.
• Ronald McDonald House Charities of JacksonvillesupportingStrategic or Co-development Partner · 1 January 2022NFCAA provided financial assistance to Ronald McDonald House Charities of Jacksonville to support their mission of helping families with sick children.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Dollar Energy Fund: National nonprofit utility-hardship fund that makes direct payments to utilities on behalf of low-income households. Comparable in LIHEAP-style utility-disconnection-prevention mission but operates via donor/utility contributions rather than federal grants.

Direct peers

• Orange County Community Action Division: Florida county-level CAA administering the same federal program portfolio (CSBG, LIHEAP, WAP) to low-income households. Comparable in service-mix, funding structure, and target demographics.
• Mid Florida Community Services: A Florida Community Action Agency delivering CSBG, LIHEAP, and weatherization services across Central Florida. Operates the same federal program stack as NFCAA for overlapping low-income populations, making it the closest program-by-program and geography-adjacent peer.
• Hillsborough County Community Action Agency: Florida county-level CAA administering CSBG, LIHEAP, and WAP programming for low-income residents. Directly comparable in program scope, funding sources, and service-delivery model.
• Broward County Community Action Agency: Florida county-level CAA administering anti-poverty, energy-assistance, and self-sufficiency programs. Identical mandate (CSBG/LIHEAP/WAP delivery) and statutory designation as NFCAA, differing primarily by county population scale.
• Volusia County Community Services: Florida county community-services division delivering energy-assistance, weatherization, and self-sufficiency programs. Overlaps directly with NFCAA's mission and program mix.

Others

• Salvation Army of Northeast Florida: Regional arm of a national faith-based anti-poverty organization providing emergency assistance (rent, utilities, food) in the same Northeast Florida geography. Differentiated delivery model (donor-funded, faith-based) but directly overlaps on utility-disconnection-prevention use cases.
• United Way of Northeast Florida: Regional funder and convener supporting a 2-1-1 information line and grants to social-service organizations across the same seven-county footprint. Operates as a complement/convener rather than direct service provider, but is a key ecosystem participant for funding and referrals.
• Catholic Charities Jacksonville: Regional faith-based social-services provider delivering emergency financial assistance, housing support, and case management across Northeast Florida. Adjacent mission and similar target population, with a differentiated funding base (parochial + grants).

Broad incumbents

• Community Action Partnership: National membership and advocacy organization for the national network of Community Action Agencies. Sets ROMA standards, lobbies for federal CAA funding, and convenes peers — a broader ecosystem incumbent whose interests directly shape NFCAA's funding environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/northeast-florida-community-action-agency-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Northeast Florida Community Action Agency, Inc.