sysop it & cloud solutions

What sysop it & cloud solutions does

SYSOP IT & Cloud Solutions is a privately held Brazilian managed IT services provider headquartered in Porto Alegre (Rua Ramiro Barcelos, 685), founded in 2001 and operating for 23+ years. The firm delivers a horizontally integrated portfolio of technology services targeting small and medium businesses (PMEs) across diverse verticals including healthcare, legal, education, construction, manufacturing, inspection, and communications. Its core offerings span cloud infrastructure management (AWS, Microsoft Azure, Google Cloud), next-generation network security (WatchGuard, Sophos, PfSense), disaster recovery as a service (AWS cloud, Veeam), cloud IP telephony (3CX), endpoint security and EDR (BitDefender Gravity Zone), backup (Veeam, Acronis), network infrastructure consulting (structured cabling, corporate Wi-Fi), and enterprise collaboration (Office 365, Google Workspace).

Technically, SYSOP delivers these capabilities as managed services layered on a broad third-party technology stack rather than as proprietary software products. The firm maintains partnerships with the major hyperscalers (AWS, Azure, Google Cloud) and a deep roster of security, backup, monitoring, and communications vendors (Sophos, WatchGuard, Bitdefender, Veeam, Acronis, 3CX, VMware, Microsoft, Zabbix, Grafana, MikroTik, Ubiquiti, Safetica, Docker, PfSense). Integration and interoperability across these vendors — rather than any single proprietary platform — is the core technical differentiator, supported by cross-certified engineering talent.

Commercially, SYSOP operates a direct sales-led GTM motion reaching Brazilian SMBs via WhatsApp, phone, website contact, and remote support tools. Revenue is generated through recurring managed services contracts (IT management, cloud, security), supplemented by project-based implementation and consulting engagements; pricing is delivered via personalized quotes rather than published tiers. The firm maintains LGPD compliance posture with a formal privacy policy and designated DPO. The customer base is distributed across 28+ disclosed SMB logos with multi-year relationship tenures, founder/management-owned with no disclosed external funding, and operationally focused on a single-country Brazil footprint.

Name

sysop it & cloud solutions

Legal name

SYSOP IT & CLOUD SOLUTIONS

Website

https://sysop.com.br

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

SYSOP IT & Cloud Solutions is a privately held Brazilian managed IT services provider, founded in 2001 in Porto Alegre, delivering cloud, security, backup, telephony, and IT management to small and medium businesses across Brazil.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Service Desk & ITSM Outsourcing (BPAEAMAF), Attack Detection & Response for Cloud/SaaS (SOC for Cloud) (HDADAGAJ), Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Managed IT services
• Cloud infrastructure
• Network security
• Disaster recovery
• IT infrastructure management

Headquarters

HQ city

Porto Alegre

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring support contracts providing ongoing IT management, monitoring, maintenance, and technical support for business technology infrastructure.
2. Cloud Solutions: Cloud infrastructure and migration services with ongoing management fees for AWS, Azure, and Google Cloud environments.
3. Security Services: Network security, endpoint protection, and disaster recovery solutions sold as managed security services.
4. Project-based Services: Implementation, migration, and consulting projects for cloud migration, network infrastructure, and system deployment.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

SYSOP IT & Cloud Solutions is a Brazilian managed IT services provider that delivers outsourced IT support, cloud infrastructure management, network security, disaster recovery, backup, cloud telephony, endpoint protection, and enterprise collaboration to small and medium-sized businesses. Services are delivered as managed engagements and project-based implementations on top of third-party platforms such as AWS, Azure, Google Cloud, Sophos, WatchGuard, BitDefender, VEEAM, Acronis, 3CX, Office 365 and Google Workspace.

Product overview

SYSOP IT & Cloud Solutions operates as a managed IT services provider offering an integrated portfolio of technology services for small and medium businesses. The portfolio centers on cloud solutions (supporting AWS, Azure, and Google Cloud), network security (Next-Gen Firewall with WatchGuard, Sophos, PfSense), disaster recovery (using AWS cloud and VEEAM), cloud IP telephony (3CX), endpoint security (BitDefender Gravity Zone), IT management, backup solutions (VEEAM and Acronis), network infrastructure, and enterprise collaboration (Office 365 and Google Workspace). The services are delivered as managed offerings rather than packaged software products, with the company providing implementation, monitoring, support, and maintenance as part of its service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Solutions (Soluções em Nuvem) Managed cloud infrastructure and application services on AWS, Azure and Google Cloud, providing scalability, monitoring, and operational efficiency for small and medium businesses.
• Network Security (Segurança de Rede) Cybersecurity and next-generation firewall services using WatchGuard, Sophos and open-source PfSense to protect networks and confidential data from cyber threats.
• Disaster Recovery as a Service (Disaster Recover como serviço) Business continuity solution using AWS cloud and VEEAM Backup software to recover data, services and IT environments in disaster scenarios.
• Cloud IP Telephony 3CX (Telefonia IP em Nuvem 3CX) Cloud-based IP telephony service using the 3CX software platform, providing flexible, scalable business communications with remote extensions at any location.
• Endpoint Security and Antivirus Management (Gestão de Segurança & Antivirus) Managed antivirus and Endpoint Detection and Response (EDR) service using BitDefender Gravity Zone to proactively identify and respond to threats across endpoints.
• IT Management (Gestão de TI) Outsourced IT management services for small and medium businesses, covering implementation, monitoring, support, maintenance and network quality and security optimization.
• Backup Solutions (Soluções de Backup) Data backup and protection service using VEEAM Backup and Acronis to protect company data and virtual servers both locally and in the cloud.
• Network Infrastructure (Infraestrutura de Rede) Network infrastructure consulting and deployment including structured cabling, certification, and high-performance corporate Wi-Fi based on MikroTik and Ubiquiti solutions.
• Enterprise Collaboration Solutions (Soluções de colaboração empresarial) Deployment and management of Office 365 and Google Workspace collaboration platforms with cloud-based security for information, identities, apps and devices across the SMB workforce.

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core.

• Amazon Web Services (AWS)coreTechnology or IntegrationCloud platform partner offering infrastructure and application solutions. SYSOP provides cloud migration, management, and disaster recovery services using AWS.
• Microsoft AzurecoreTechnology or IntegrationCloud platform partner for Azure-based solutions. SYSOP leverages Azure for cloud infrastructure, applications, and managed services.
• Google Cloud (Google Workspace)coreTechnology or IntegrationPartner for Google Workspace collaboration solutions and Google Cloud services for enterprise collaboration and productivity.
• Microsoft (Office 365)coreTechnology or IntegrationPartner for Office 365 enterprise collaboration solutions providing productivity tools and cloud-based workplace services.
• SophoscoreTechnology or IntegrationCybersecurity partner providing next-generation firewall and network security solutions to protect businesses from cyber threats.
• BitdefendercoreTechnology or IntegrationSecurity partner offering Bitdefender Gravity Zone antivirus and EDR (Endpoint Detection and Response) solutions for endpoint protection.
• VeeamcoreTechnology or IntegrationBackup and disaster recovery software partner providing VEEAM Backup solutions for data protection and business continuity.
• 3CXcoreTechnology or IntegrationCloud telephony partner offering 3CX IP phone system for modern business communications with remote extension capabilities.
• WatchGuardcoreTechnology or IntegrationNext-generation firewall partner providing WatchGuard security solutions for network protection.

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Locaweb: Major Brazilian cloud, hosting, and SaaS provider with broad presence across SMB and mid-market. Overlaps with SYSOP in cloud, Office 365, and collaboration services but operates at significantly larger scale with proprietary platforms.

Direct peers

• Timenet: Brazilian managed IT services and cloud provider serving SMBs with similar portfolio spanning cloud, security, backup, and IT management. Directly comparable SMB-focused MSP operating in the same competitive set as SYSOP in southern Brazil.
• CentralServer: Brazilian hosting and managed services provider offering cloud, security, and IT infrastructure services to SMBs. Comparable in customer segment, service portfolio breadth, and Brazilian market focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sysopitsolutions
• LinkedInlinkedin.com/company/sysop-it-solutions
• Instagraminstagram.com/sysopitsolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about sysop it & cloud solutions