Le Tournant

What Le Tournant does

Le Tournant (legal name: Ressource de Transition Le Tournant; operating as Centre de crise et de prévention du suicide Le Tournant) is a nonprofit community organization headquartered at 414 Rue Salaberry Ouest, Salaberry-de-Valleyfield, Québec, with a secondary service point in Vaudreuil-Dorion. Founded in 1984 and operating for over 40 years, it is the designated crisis and suicide prevention center serving the three MRCs of Montérégie-Ouest (Beauharnois-Salaberry, Vaudreuil-Soulanges, and Haut-Saint-Laurent), covering a population of approximately 243,000-263,000 people. The organization employs approximately 30 staff working in partnership with the local health care network, police services, and community organizations.

The organization's service platform is organized into three integrated pillars. First, crisis and suicide prevention services include a 24/7 telephone hotline (450-371-4090 and toll-free 1-833-371-4090), in-person crisis interventions in the community, close outpatient follow-up for high-risk individuals, short-term crisis accommodations (24 hours to 7 days), and postvention services for those bereaved by suicide. Second, mental health rehabilitation services encompass transitional housing (one month post-hospitalization), medium-term rehabilitation housing (3-6 months), supervised housing, and intensive case management (2-7 monthly meetings). Third, a professional training catalog includes Sentinel training, Agricultural Sentinel training, the Éclaireurs community-member program, postvention protocol development, youth workshops, and a 14-hour provincial crisis intervention certification.

Le Tournant operates as an organisme communautaire under formal service contracts with CISSS de la Montérégie-Ouest, supplemented by individual donations (suggested $10, $25, $50), training fees on request, and fundraising campaigns. End-user services are provided free of charge to residents of the territory. The go-to-market motion is direct-to-consumer, with the 24/7 hotline serving as the primary access point and supplementary referrals flowing from healthcare professionals, police, and community partners. Marketing is conducted organically across Facebook, YouTube, Instagram, and LinkedIn, supplemented by video capsules, the 'Jam la vie' musical awareness tour, and a dedicated communications agency engagement initiated in 2020.

Name

Le Tournant

Legal name

Ressource de Transition Le Tournant

Website

https://letournant.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Le Tournant is a nonprofit crisis and suicide prevention center serving the three MRCs of Montérégie-Ouest, Québec, providing 24/7 hotline, in-person interventions, crisis housing, mental health rehabilitation, and professional training via approximately 30 staff under CISSS contract.

Ownership category

akta.pro rank

Product category

Mental Health Crisis and Supportive Housing Services

NAICS

Emergency and Other Relief Services (624230), Other Community Housing Services (624229), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Crisis Intervention & Suicide Prevention Services (EDALAFAD)

Keywords

• Crisis intervention services
• Suicide prevention services
• Community mental health support
• Supportive housing services
• Crisis hotline services

Headquarters

HQ city

Salaberry-de-valleyfield

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and fundraising: Le Tournant accepts charitable donations from individuals through their website donation form and by mail. Suggested donation amounts include $10, $25, and $50 options.
2. Government funding: As a community organization (organisme communautaire), Le Tournant receives government funding through service contracts with the health care network (CISSS de la Montérégie-Ouest) and operates under public health system partnerships.
3. Training fees: Professional and public training programs are offered with pricing on request. The organization provides various suicide prevention and mental health training programs to professionals and the general public.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Le Tournant is a community-based nonprofit organization that provides 24/7 crisis intervention, suicide prevention, and postvention support, along with short-term crisis accommodations, transitional, rehabilitation, and supportive housing, intensive case management, and peer support groups. It also delivers training programs on suicide prevention and crisis response for organizations and community members in the Suroît region of Quebec.

Product overview

Le Tournant is a community organization offering a unified suite of crisis and mental health services across three Municipalités régionales de_comté (MRC) in Montérégie-Ouest, Quebec. The organization operates as a single integrated service platform rather than separate products, providing: (1) Crisis and Suicide Prevention Services including a 24/7 hotline, community crisis intervention, high-risk outpatient follow-up, short-term crisis housing, and postvention services; (2) Mental Health Rehabilitation Services including transitional housing, medium-term rehabilitation housing, supportive housing, and intensive case management; and (3) Professional Training Programs on suicide prevention, intervention, and postvention for both professionals and the general public. All services work together as interconnected pathways, with the 24/7 hotline serving as the central access point to the broader service ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Intervention Line Round-the-clock telephone crisis intervention service for individuals in Salaberry-de-Valleyfield and the broader Suroît region experiencing mental health distress, suicidal ideation, or emotional crisis. Provided free of charge by trained crisis responders.
• Suicide Prevention and Postvention Specialized suicide prevention services and postvention support for individuals and communities affected by a suicide attempt or loss, including follow-up after a crisis event.
• High-Risk Outpatient Follow-up (Suivi intensif dans la communauté) Intensive community-based follow-up program for individuals identified as high risk after a crisis, providing structured outreach and support to reduce the risk of recurrence.
• Crisis Accommodations (Hébergement de crise) Short-term residential accommodations provided to individuals in crisis who need a safe place to stay outside of a hospital setting, as an alternative to psychiatric hospitalization.
• Transitional Housing (Appartements supervisés / housing transitionnel) Time-limited housing with on-site support for residents transitioning from crisis or rehabilitation housing toward more independent living.
• Rehabilitation Housing (Maison de réadaptation) Medium-term residential rehabilitation housing for adults with persistent mental health conditions, combining stable accommodation with psychosocial rehabilitation programming.
• Supportive Housing (Logements supervisés) Long-term supported housing units for residents with serious mental health conditions who require ongoing on-site support to maintain stable community living.
• Intensive Case Management (Gestion intensive de cas) Coordinated, high-intensity case management for individuals with complex mental health needs, integrating clinical, housing, and social supports.
• Support Groups (Groupes d'entraide) Peer-led mutual support groups for individuals affected by mental health challenges, suicidal ideation, or loss, providing regular facilitated meetings.
• Training Programs (Formation) Structured training sessions on suicide prevention, crisis intervention, and mental health awareness delivered to organizations, schools, employers, and community members in the region.

Quantifiable outcome

• Significant increase in number of interventions in 2023-2024 and continued growth in 2024-2025 across services including P-38, intensive monitoring, and follow-up calls

Named customers1 record

Segments4 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• Communications AgencyminorGTM or Marketing Partner · 1 January 2020Collaboration with a communications agency initiated in 2020-2021 to increase visibility on social media and raise awareness of Le Tournant among residents of the three MRCs served.
• Centre Hospitalier (CHRS)coreStrategic or Co-development Partner · 1 January 2000Partnership with the hospital (CHRS) for the opening of the 'auberge mi-chemin' (halfway house) with 4 family-type spots monitored by a Le Tournant interventionist.
• CISSS de la Montérégie-OuestcoreStrategic or Co-development PartnerFormal partnership with the Integrated Health and Social Services Centre (CISSS) of Montérégie-Ouest for service contracts, referrals, and complaint resolution processes.
• Health Care Network and Police ServicescoreStrategic or Co-development PartnerWorking in partnership with the health care network, police officers and other organizations in the local community to provide integrated crisis and mental health services.
• CLSCs (Local Community Service Centres)coreStrategic or Co-development PartnerCollaboration with three CLSCs in the sub-region since 1994 for the 'Service d'intervention de crise du suroît' crisis intervention project and crisis line.
• SRSOR (Services de Réadaptation du Sud-Ouest et du Renfort)minorStrategic or Co-development PartnerPartnership for relocation of the woodworking workshop in 2005.
• Nouvel-EnvolminorStrategic or Co-development PartnerMemorandum of understanding with Nouvel-Envol and relocation of the workshop in 2007.

Scale indicators3 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• Jeunesse, J'écoute (Kids Help Phone): Canada-wide 24/7 e-mental-health service for young people offering phone, text, and live-chat crisis support. Comparable as a major national crisis-line operator with training and awareness programming, though youth-focused and federally funded.
• Canadian Mental Health Association (CMHA) - Quebec Division: National mental health advocacy and service organization with Quebec branches providing community mental health programming, housing, and education. Comparable in mission and community-organization model, though broader and less focused on crisis intervention.
• Crisis Services Canada / 9-8-8 Suicide Crisis Helpline: National suicide crisis response network coordinating call routing and standards across Canadian crisis lines. Comparable as a broader incumbent in the crisis-line ecosystem that Le Tournant connects into.
• Association québécoise de prévention du suicide (AQPS): Provincial umbrella body coordinating Quebec's network of suicide prevention centers, including training, research, and public policy advocacy. Functions as a broad incumbent / network coordinator above regional centers like Le Tournant.

Regional players

• L'Entre-Deux (CSSS du Suroît historical peer): Quebec mental health community organizations in adjacent territories providing rehabilitation housing and follow-up services for severe mental health conditions. Comparable regional peer offering similar housing-based rehabilitation services.

Direct peers

• Centre de prévention du suicide de Montréal (CPSM): Greater Montreal crisis and suicide prevention center providing crisis intervention, follow-up, bereavement support, and professional training. Comparable as a regional designated center with a similar integrated service platform under Quebec's community-organization framework.
• Tel-Aide Québec: Quebec provincial emotional-support and crisis helpline operating a 24/7 telephone service with trained listeners. Comparable as a direct-to-consumer crisis line serving the public free of charge, though broader in scope (not suicide-prevention-specific).
• Centre de prévention du suicide de Québec (CPSQ): Quebec-based crisis and suicide prevention center offering 24/7 intervention, postvention, and training across the greater Québec City region. Directly comparable in mission, service mix, and Quebec community-organization funding model.
• Revivre: Quebec nonprofit supporting people with anxiety, depression, and their loved ones through phone support, peer groups, and training. Comparable as a community-based mental health organization offering direct crisis-adjacent services and education programs.
• Maison l'Éclaircie: Quebec crisis and mental health resource offering short-term crisis accommodation and follow-up services. Comparable as a regional community organization providing the same crisis-housing and follow-up model Le Tournant operates in Montérégie-Ouest.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights1 record

Customer concentration

• YouTubeyoutube.com/@LeTournant-valleyfield
• Facebookfacebook.com/LeTournant.org
• LinkedInlinkedin.com/company/letournant
• Instagraminstagram.com/ressourceletournant

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Le Tournant