Onderwijsgeschillen

What Onderwijsgeschillen does

Stichting Onderwijsgeschillen is a non-profit foundation (stichting) established on 1 August 1998 with the operational launch of the Landelijke Klachtencommissie Onderwijs (LKC), formally institutionalising complaint rights in Dutch education. Headquartered in Utrecht at Zwarte Woud 2, the foundation provides independent dispute resolution, mediation, and statutory committee services across the entire Dutch education sector, covering primary, secondary, vocational, and higher education. Its clients are parties to educational disputes — parents and guardians, students and pupils, school staff, school boards, cooperation associations (samenwerkingsverbanden), and participation councils (medezeggenschapsraden).

The foundation's core products are organised as multiple national committees and a mediation route: the LKC for general complaints including school advice, bullying, removal, and promotion decisions; the Geschillencommissie passend onderwijs (GPO) for appropriate education disputes; the Landelijke Bezwaaradviescommissie Toelaatbaarheidsverklaring (LBT) for admissibility certificate appeals (147 cooperation associations are affiliated); the Landelijke Commissie voor Geschillen WMS for participation council disputes; the Klachten- en bezwarencommissie mbo en ho (KBMH) for vocational and higher education; and mediation services with mediators registered with the Mediatorsfederatie Nederland. Cases are filed and managed through the Mijn Zaak online portal, which runs on the xxllnc Zaken cloud case management system with Azure AD authentication, secure document handling, case tracking, and SMS-based two-factor authentication.

Under its business model, the foundation is publicly funded under a statutory mandate and does not bill individual complainants; case treatment costs are borne by school boards (besturen) or cooperation associations (samenwerkingsverbanden) under multi-year agreements. The GTM motion is sales-led in the sense of structured inbound submission, but not commercial: parties self-refer or are referred via schools, with no paid marketing, reaching audiences through the onderwijsgeschillen.nl website, a monthly newsletter via Laposta, annual reports, and the publication of anonymized rulings (over 1,800 from the LKC alone and 5,560 across all committees). Approximately 30 staff support the committees legally and secretary-wise, led by directeur-bestuurder Cécile de Vos with a supervisory board chaired by Marg Janssen-Witteveen.

Name

Onderwijsgeschillen

Legal name

Stichting Onderwijsgeschillen

Website

https://onderwijsgeschillen.nl

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Stichting Onderwijsgeschillen is a Utrecht-based non-profit foundation providing independent dispute resolution, mediation, and statutory committee services for the Dutch education sector, serving parents, students, school staff, participation councils, and school boards nationwide since 1998.

Ownership category

akta.pro rank

Product category

Education Dispute Resolution Services

NAICS

Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro industry

PRIMARYEDADAAAK

Education Ombudsman, Appeals & Complaints Offices

Education/Education Administration, Accreditation & Policy/Education Ministries, Departments & Regulatory Agencies

SECONDARYEDAKACAH

Special Education Due Process, Mediation & Dispute Resolution Support

Education/Special Education & Learning Support Services/Individualized Education Program (IEP) & Special Education Consulting

Keywords

• Education dispute resolution
• School complaint mediation
• Educational statutory committees
• Admission appeals handling
• Examination objections committee

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D

Revenue model

1. Statutory dispute resolution services: Onderwijsgeschillen is a non-profit foundation that provides dispute resolution and mediation services for the Dutch education sector. The organization is funded through statutory arrangements and agreements with educational institutions. Costs for case treatment are borne by school boards or cooperation associations. Individual parties (parents, students, staff) do not pay for case treatment.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Onderwijsgeschillen is a Dutch national non-profit foundation that operates independent statutory committees and mediation services to resolve disputes, complaints, objections, and appeals within the Dutch education sector. The organization provides impartial case handling through multiple specialized committees covering admission appeals, examination objections, complaints, and other education-related disputes across primary, secondary, vocational, and higher education.

Product overview

Onderwijsgeschillen operates as a unified dispute resolution service for Dutch education, offering multiple committees and mediation services as a single integrated portfolio. The core offerings include the Landelijke Klachtencommissie Onderwijs (LKC) for complaints handling, the Geschillencommissie passend onderwijs (GPO) for appropriate education disputes, the Landelijke Bezwaaradviescommissie Toelaatbaarheidsverklaring (LBT) for admissibility certificate objections, and the Landelijke Commissie voor Geschillen WMS for participation council disputes. These committees handle disputes across primary, secondary, and vocational education sectors, with mediation as an alternative resolution route. The organization also provides case filing through its Mijn Zaak (My Case) online portal and publishes anonymized rulings for public learning.

Differentiator

Problem solved

Functional benefit

Brands

• Landelijke Klachtencommissie Onderwijs (LKC): National Educational Complaints Committee that handles complaints about educational matters including school advice, bullying, removals, and student/staff treatment.
• Geschillencommissie passend onderwijs (GPO)
• Landelijke Bezwaaradviescommissie Toelaatbaarheidsverklaring (LBT)
• Mediation

Products and services

• Appeals Committee (Beroepscommissie) Statutory committee that handles admission appeals and other educational appeals filed against school board decisions. Designed for school boards, parents, students, and staff in the Dutch education sector who require independent adjudication of admission disputes.
• Examination Appeals Committee (Commissie van beroep examinatoren / CBE, SEC, EAC) Independent statutory committee that handles appeals against examination decisions in secondary (SEC), vocational (CBE), and higher (EAC) education. Used by students challenging examination results or related decisions.
• Examination Objection Advisory Committee (Commissie voor de bezwaren / BAC, CC) Advisory committee providing recommendations on objections raised against examination-related decisions. Serves students in MBO and HO education as an intermediate step before formal appeals.
• Faculty Complaints Committee (Facultaire Klachtencommissie / Examenkamer) Statutory complaints committee for higher education institutions that handles formal complaints at the faculty level. Used by students and staff of universities and hogescholen.
• Complaints Procedure for Educational Institutions (Klachtenregeling) Formal complaints procedure that educational institutions contract with Onderwijsgeschillen to handle a wide range of complaints outside examination and admission categories. Used by school boards to meet their statutory complaints obligations.
• Mediation (Mediation voor Onderwijs) Alternative dispute resolution service offering professional mediation between parties in education-related conflicts. Open to parents, students, school staff, school boards, and participation bodies seeking non-adjudicated resolution.
• Personal Members Scheme (Regeling Persoonlijke Leden) Membership scheme for participation councils (medezeggenschapsraden) and individual council members to access the foundation's dispute resolution services for participation-related disputes.

Named customers5 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Ministerie van Onderwijs, Cultuur en Wetenschap (Ministry of Education, Culture and Science)coreStrategic or Co-development PartnerOnderwijsgeschillen collaborates with the Ministry of Education, Culture and Science to realize innovation and acceleration of dispute resolution in education. The ministry provides the statutory framework within which the organization operates.
• GCBO (Geschillen- en klachtenprocedure BO)coreStrategic or Co-development PartnerGCBO and Onderwijsgeschillen are continuing their integration research into a national complaints committee, despite the rejection of the Vrij en veilig onderwijs bill. Both organizations handle landelijke klachtencommissies in education.
• Samenwerkingsverbanden (Cooperation associations)coreStrategic or Co-development Partner147 cooperation associations of schools are affiliated with the Landelijke Bezwaaradviescommissie Toelaatbaarheidsverklaring (LBT). These associations submit cases regarding toelaatbaarheidsverklaring (admissibility certificates) for students.
• xxllnccoreTechnology or IntegrationOnderwijsgeschillen uses xxllnc Zaken as its cloud-based case management application for processing disputes, including secure document handling and case tracking.
• Ouders & Onderwijs (Parents & Education)minorStrategic or Co-development PartnerA national organization that supports parents in their contact with schools, referenced as a related resource on Onderwijsgeschillen's website.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Stichting Ouders & Onderwijs: National parents-advocacy body that refers parents to Onderwijsgeschillen and supports them in school disputes. Plays an enabling/intake role in the same education-dispute workflow, often funneling cases into the foundation.

Direct peers

• CBHO (Commissie van Beroep Hoger Onderwijs): CBHO handles appeals and disputes in Dutch higher education, mirroring the appeals/mediation model Onderwijsgeschillen applies to primary, secondary and vocational education. Same statutory-ombuds role, adjacent education segment.
• Stichting KBMH (Klachten- en Bezwarencommissie mbo en ho): KBMH handles complaints and objections in Dutch vocational (mbo) and higher education — functionally overlapping with Onderwijsgeschillen's KBMH-merged offering; comparable dispute-resolving committee model for the education sector.
• GCBO (Geschillen- en klachtenprocedure BO): Stichting GCBO operates a parallel landelijke klachtencommissie for Dutch primary education. Onderwijsgeschillen and GCBO are currently studying integration into a single national complaints committee, the closest functional competitor in the same narrow niche.

Broad incumbents

• Commissie Gelijke Behandeling (Netherlands Institute for Human Rights): The Netherlands Institute for Human Rights operates an equivalent statutory complaints body that intersects with education-sector disputes on discrimination and equal treatment. Broader mandate, but same independent quasi-judicial model.
• Nationale Ombudsman: The Dutch Nationale Ombudsman handles complaints about government conduct and overlaps with education-sector disputes where schools act as public bodies. Established statutory ombudsman operating under a wider umbrella.

Regional players

• Stichting School & Veiligheid: Dutch foundation supporting schools on safety and bullying topics — a frequent subject of LKC complaints. Adjacent in scope, serves the same Dutch education customer base.

Others

• Mediatorsfederatie Nederland: National federation of registered mediators in the Netherlands — Onderwijsgeschillen's mediators are members of this federation. Comparable professional-dispute-resolution infrastructure, broader than education.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/onderwijsgeschillen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onderwijsgeschillen