NPO Support Center

What NPO Support Center does

NPO Support Center (特定非営利活動法人 NPOサポートセンター) is a Tokyo-based nonprofit organization founded in 1993 and recognized as Japan's first privately-run NPO support entity. It provides an integrated suite of services to Japanese nonprofit organizations, local governments, and corporates engaging with the social sector. Its core offerings span three pillars: training programs delivered through the Good Business Studio platform (2,500+ cumulative participants); back-office and technology support via B-SAPO, covering accounting, donor/member management, Salesforce implementation, and IT consulting (90+ organizational clients); and specialized consulting, including Salesforce CRM implementation (1,300+ NPOs enabled through the Salesforce.com Foundation nonprofit donation program) and the NPO Marketing Program co-hosted with Panasonic (68 participating organizations since 2008). The organization also operates Kyodo Station Central, a collaborative workspace in Nihonbashi, and co-administers NPO accounting and administrative skills certifications.

Revenue is generated primarily through professional services fees. Pricing tiers range from small-ticket public seminars (3,000-30,000 yen per session) to multi-month cohort training (70,000 yen per organization for the NPO Marketing Program) and Salesforce implementation packages starting at 160,000 yen and exceeding 600,000 yen for custom engagements, plus a 120,000-yen annual after-sales support subscription. Recurring revenue streams include B-SAPO retainers, Salesforce after-sales support, and an on-demand Premium subscription. Distribution relies on direct sales through two Tokyo offices, nationwide remote delivery, the corporate website (npo-sc.org), email newsletters, and annual events such as the NPO Marketing Forum and BUSINESS to NPO World exhibition.

Name

NPO Support Center

Legal name

特定非营利活动法人 NPOサポートセンター

Website

https://npo-sc.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Nonprofit Capacity Building Services

NAICS

Office Administrative Services (561110), Accounting, Tax Preparation, Bookkeeping, and Payroll Services (54121), All Other Business Support Services (561499)

SIC

Services-Management Consulting Services (8742), Services-Facilities Support Management Services (8744)

akta.pro primary industry

CRM Managed Services & Support (BPAEAGAD)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD), Technical Cooperation, Capacity Building & Policy Advisory Programs (BPADABAO)

Keywords

• Nonprofit capacity building
• NPO back-office support
• Salesforce NPO consulting
• Nonprofit training programs
• Intermediate support organization

Headquarters

HQ city

Ginza

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Consulting & Professional Services: Revenue from Salesforce implementation support, hands-on consulting, and back-office outsourcing services (B-SAPO). Services include onboarding packages, after-sales support, and ongoing back-office operational support.
2. Training & Seminar Programs: Revenue from Good Business Studio training programs, the NPO Marketing Program, and various seminars. Programs range from single lectures to multi-session seminars and multi-month cohort-based programs.
3. Salesforce Training & Licensing Support: Revenue from Salesforce training courses (trial seminars, 1-day courses, on-site training) and implementation support packages. Salesforce is offered through the nonprofit donation program with discounted pricing.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

NPO Support Center delivers integrated professional services for nonprofit organizations in Japan, including training and seminar programs (Good Business Studio), back-office outsourcing (B-SAPO) for accounting and donor management, and Salesforce CRM implementation and consulting. Its offerings target NPO corporations, local governments, and corporate CSR programs, with services delivered through in-person consulting, nationwide remote support, and event-based training cohorts.

Product overview

NPO Support Center offers a comprehensive portfolio of services for nonprofit organizations in Japan, centered around three main pillars: (1) Good Business Studio - a training and seminar platform offering courses and programs on business strategy, marketing, PR, fundraising, HR, and back-office operations; (2) B-SAPO - a comprehensive back-office support service providing accounting, donor management, Salesforce implementation, and IT tool consulting; and (3) Specialized consulting services including Salesforce implementation support, the NPO Marketing Program conducted with Panasonic, and N-Colle - a free web catalog of 100+ NPO support services. The organization also provides regional collaboration support for local governments and operates the Kyodo Station Chuo collaboration facility. Key certifications offered include the NPO Accounting Skill Certification and NPO Administrative Skills Certification.

Differentiator

Problem solved

Functional benefit

Brands

• B-SAPO: NPO back-office support service providing accounting, donor management, and administrative support to nonprofit organizations
• Good Business Studio
• NPOマーケティングプログラム
• Nコレ！(NPO支援コレクション)

Products and services

• Good Business Studio

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Panasonic Corporation (パナソニック株式会社)coreStrategic or Co-development PartnerPanasonic co-hosts the NPO Marketing Program (NPOマーケティングプログラム) with NPO Support Center, serving as the official co-host partner. The program combines training, retreats, and individual consulting for NPO marketing capability development. Panasonic provides corporate social responsibility resources and participates in program planning and execution.
• Salesforce.com FoundationcoreTechnology or IntegrationSalesforce Foundation provides the nonprofit donation program through which NPO Support Center delivers Salesforce implementation, training, and consulting services. NPO Support Center is an authorized implementation partner helping NPOs adopt Salesforce for donor and member management.
• Tama University Graduate School (多摩大学総合研究所)minorStrategic or Co-development PartnerTama University Graduate School's Integrated Research Institute co-hosts the NPO Marketing Program, contributing academic expertise and research perspective to the program alongside NPO Support Center and Panasonic.
• NPO Accounting Competency Certification Association (NPO会計力検定協会)minorStrategic or Co-development PartnerNPO Support Center co-hosts the NPO Accounting Competency Tests (NPO法人会計力検定), serving as one of five co-hosting organizations. Tests are held multiple times per year at five venues nationwide (Tokyo, Aichi, Osaka, Fukuoka, Okinawa).
• National Affairs Support Conference (全国事務支援カンファレンス)minorStrategic or Co-development PartnerThe National Affairs Support Conference organizes the NPO Affairs Competency Certification (NPO法人事務力検定) and partners with NPO Support Center as the co-host/organizer of related seminars and training events.
• N Woman Project (N女プロジェクト)minorOthersAffiliated organization/network connected to NPO Support Center, promoting female empowerment and gender equality in the social sector.
• ALT (Another Life Tool)minorOthersAffiliated organization/network linked to NPO Support Center, involved in social innovation and alternative approaches to social challenge resolution.
• Kyodo Station Central (協働ステーション中央)minorOthersNPO Support Center operates Kyodo Station Central, a collaborative workspace and event venue in Nihonbashi, Tokyo. This location serves as both an operational base for NPO Support Center's satellite activities and a shared space for civil society organizations.
• JANIC (Japan NGO Center for International Cooperation)minorStrategic or Co-development PartnerNPO Support Center collaborates with JANIC on the 'People Management Reform' program, a joint initiative under the 'Ichioku Peace Fund' project supporting NGO leaders in the era of value transformation.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TechSoup Global: Global nonprofit technology support platform that helps NGOs access donated and discounted software, including CRM and operational tools. Closest international analog to NPO Support Center's Salesforce implementation and back-office support mission.
• Salesforce.org: The philanthropic arm of Salesforce that operates the nonprofit donation program through which NPO Support Center delivers its flagship Salesforce implementation services. Functions as both a key partner and an adjacent provider of direct NPO technology resources.
• Candid (formerly Foundation Center): Global nonprofit data, research, and training organization serving the social sector. Comparable as a curator of NPO support knowledge and capacity-building resources, though at a much larger international scale.

Direct peers

• パブリックリソースセンター (Public Resource Center Japan): Japanese nonprofit organization providing professional support services to NPOs including consulting, training, and research on philanthropy and civil society. Operates in the same Japanese NPO intermediary support niche.
• 日本ファンドレイジング協会 (Japan Fundraising Association): Japanese nonprofit association promoting professional fundraising (ファンドレイジング) through certification, training, and advocacy. Overlaps with NPO Support Center on training programs and NPO capacity building, particularly in fundraising strategy.
• 日本NPOセンター (Japan NPO Center): Established in 1996 as a national NPO intermediary support organization in Japan. Directly comparable to NPO Support Center in mission, services (training, research, advocacy for NPOs), and target audience (Japanese nonprofit sector).
• 公益財団法人助成財団センター (Japan Foundation Center / JCFC): Japanese foundation focused on grantmaker coordination, research, and capacity building for the philanthropic sector. Directly comparable as a Japanese NPO/foundation intermediary with overlapping training, research, and intermediary-support functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/nposc
• Facebookfacebook.com/nposc
• LinkedInlinkedin.com/company/npo-support-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NPO Support Center