métropole aidante

What métropole aidante does

Métropole Aidante is a French non-profit association (loi 1901), founded in 2019 and headquartered in Lyon, that coordinates support services for unpaid family and informal caregivers across the Lyon metropolitan area. The organization operates a free, searchable online directory of 65+ partner organizations offering services across eight categories — information/orientation, respite in facilities, respite at home, psychological and social support, training, administrative procedures, health and prevention, and technologies — later extended to a ninth 'Vacances répit' (vacation respite) category. The platform is built on WordPress and maintained by the Lyon-based digital agency acti; there is no proprietary technology stack, mobile app, or public API.

Beyond the online directory, the organization runs a physical welcome place ('lieu d'accueil') at 292 rue Vendôme in Lyon, mobile 'itinérances' providing caregiver outreach by appointment across the metropolitan area, an annual Journée Nationale des Aidants event, a weekly newsletter, and educational video content covering topics such as the caregiver role, balancing work and caregiving, and legal rights. It also surfaces the licensed 'J'aide, je m'évalue®' caregiver burnout self-assessment tool developed by partner Fondation France Répit.

The revenue model is institutional grant funding rather than commercial. Métropole Aidante is sustained by three named backers — Métropole de Lyon, Agence régionale de Santé Auvergne-Rhône-Alpes, and Groupe APICIL — with services to caregivers provided free of charge. Customer segments are end-user caregivers (individuals) plus secondary referrers in the healthcare and social-service professions; there is no paid customer relationship or pricing model. Headcount is small (1–10), consistent with a coordination-and-platform function rather than direct service delivery.

Name

métropole aidante

Legal name

Métropole Aidante

Website

https://www.metropole-aidante.fr

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Métropole Aidante is a Lyon-based non-profit association that runs a free directory of 65+ partner organizations and physical outreach services supporting 165,000+ unpaid family caregivers across the Lyon metropolitan area, funded by Métropole de Lyon, ARS Auvergne-Rhône-Alpes, and Groupe APICIL.

Ownership category

akta.pro rank

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Institutional / public funding: Métropole Aidante operates as a non-profit association (loi 1901) funded primarily by public institutional partners including the Métropole de Lyon, the Agence régionale de Santé Auvergne Rhône-Alpes (ARS), and the APICIL group. Services to caregivers are free of charge.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Métropole Aidante is a non-profit caregiver support hub that centralizes and coordinates information, orientation, and access to support services for unpaid (informal/family) caregivers across the Lyon metropolitan area. It provides a multi-criteria online directory of 65+ partner organizations, a physical welcome place in Lyon, mobile outreach (itinérances), and connection to respite, psychological, training, and administrative support services. Services are delivered free of charge to caregivers and funded by public grants and corporate sponsorship.

Product overview

Métropole Aidante is a resource portal and coordination platform for caregivers (proches aidants) in the Lyon metropolitan area, operating as a directory service built on WordPress. The core offering consists of a searchable multi-criteria catalog of partner services organized into 8 service families: Information/Orientation, Institutional Respite, Home Respite, Psychological/Social Support, Training, Administrative Procedures, Health/Prevention, and Technologies. Key platform features include the 'J'aide, je m'évalue®' self-assessment tool for burnout risk evaluation, a physical welcome space (Lieu d'accueil) in Lyon, and mobile outreach services (itinérantes) across the metropolitan area. The platform acts as a directory connecting caregivers to over 160 partner organizations including France Alzheimer Rhône, UNAFAM, France Parkinson, Maison de répit du Rhône, and various ACPPA establishments.

Differentiator

Problem solved

Functional benefit

Products and services

• Catalogue multi-critère des acteurs et solutions Searchable online directory allowing caregivers in the Lyon metropolitan area to find caregiver support services based on multiple criteria including geographic location, age of care recipient, and condition/diagnosis. Aggregates 65+ partner organizations across 8 service families.
• Lieu d'accueil (Accueil des aidants) Physical welcoming space in Lyon (292 rue Vendôme) offering caregivers a place for pause, listening, and orientation services, staffed by professionals. Free of charge for all informal caregivers in the Lyon metropolitan area.
• Permanences itinérantes Mobile outreach services available by appointment throughout the Lyon metropolitan area, bringing caregiver support directly to caregivers' homes/localities rather than requiring them to travel to the physical welcome place.
• J'aide, je m'évalue® Self-assessment tool for evaluating and preventing caregiver burnout risk, developed by partner Fondation France Répit and offered free of charge through the Métropole Aidante platform.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

21 partnerships are on record, tiered core and secondary.

• Fondation France RépitcoreStrategic or Co-development PartnerFondation France Répit co-manages the Maison de répit du Rhône and the Equipe mobile de répit de la métropole de Lyon with Fondation OVE. It developed the J'AIDE, JE M'ÉVALUE® caregiver burnout risk assessment tool used through Métropole Aidante.
• UNAFAM 69 (Union nationale des familles et amis de personnes vivant avec des troubles psychiques)coreStrategic or Co-development PartnerUNAFAM is a recognized public utility association providing listening, information, training, and support to families of people with mental health conditions. It operates multiple services through Métropole Aidante's directory including phone helpline, home visits, groups of dialogue, and MDPH administrative assistance.
• France Alzheimer RhônecoreStrategic or Co-development PartnerFrance Alzheimer Rhône operates multiple support services listed in the Métropole Aidante catalog: cognitive workshops, art therapy, relaxation, memory cafés, support groups, individual psychological support, caregiver clubs, and training sessions for caregivers of Alzheimer's patients.
• Fondation OVEcoreStrategic or Co-development PartnerFondation OVE co-manages the Maison de répit du Rhône and the Equipe mobile de répit de la métropole de Lyon with Fondation France Répit, providing respite services for caregivers across the Lyon metropolitan area.
• APF France HandicapsecondaryStrategic or Co-development PartnerAPF France Handicap is listed among the partner organizations in the Métropole Aidante collective, providing services to people with disabilities and their caregivers.
• Adapei 69secondaryStrategic or Co-development PartnerAdapei 69 is listed as a partner organization within the Métropole Aidante collective, serving people with intellectual disabilities and their families.
• Association AMAHCcoreStrategic or Co-development PartnerAMAHC operates multiple daytime collective care services (SACJ Club Vaise, SACJ Club Voltaire, Café animation 'La Canille') and adapted vacation stays for adults in psychological distress, all listed through Métropole Aidante's platform.
• OVPAR (Office villeurbannais des Personnes Agées et Retraités)coreStrategic or Co-development PartnerOVPAR is a key partner operating the daytime care unit for elderly residents in Villeurbanne, support groups, well-being sessions for caregivers, family mediation services, and 'Le Comptoir des Aidants' — a monthly meeting point for caregivers.
• Comité Rhône Ligue contre le CancersecondaryStrategic or Co-development PartnerThe Rhône committee of Ligue contre le Cancer operates the Cancer Reception Space (Espace Accueil Cancer) offering listening, support groups for relatives of patients and bereaved relatives, listed through Métropole Aidante.
• SIPAG (Syndicat intercommunal pour la personne âgée)secondaryStrategic or Co-development PartnerSIPAG provides personalized social and psychological support for people aged 60+ across several communes, along with caregiver training, respite days, and a caregiver support group. Also created the Entr'aidants website for peer-to-peer caregiver information.
• SARA Sésame Autisme Rhône-AlpessecondaryStrategic or Co-development PartnerSARA provides information, training, and psychological/social support services specifically for people with autism and their families, listed through Métropole Aidante.
• ACPPA ( group)secondaryStrategic or Co-development PartnerACPPA operates a network of EHPADs and temporary/accommodation services across the Lyon region (Résidence Castellane, Les Cristallines, Les Amandines, Les Alizés, Constant, Villa les petits bonheurs, Villa les pensées), providing respite accommodation for caregivers.
• AFM TéléthonsecondaryStrategic or Co-development PartnerAFM Téléthon's Auvergne-Rhône-Alpes regional service provides support to people with neuromuscular diseases and their families, operating the Maison familiale de vacances La Hamonais and VRF La Salamandre vacation respite facilities.
• CH Le Vinatier - CLAPsecondaryStrategic or Co-development PartnerThe CH Le Vinatier's CLAP department provides psychoeducation programs for families of people with psychiatric conditions: Profamille (schizophrenia), Programme BREF, LEO, and Connexions Familiales (borderline), listed through Métropole Aidante.
• Association ANAÉsecondaryStrategic or Co-development PartnerANAÉ operates adapted vacation centers for people with disabilities and their families across multiple French locations (St-Sorlin-d'Arves, Pralognan, Hyères, Riec-sur-Bélon, Piriac-sur-Mer), providing respite vacation services listed through Métropole Aidante.
• Avec Nos ProchessecondaryStrategic or Co-development PartnerAvec Nos Proches operates a free telephone helpline (04.48.04.48.40, 7 days a week 8h–22h) staffed by trained volunteers who have themselves been caregivers, offering listening and information to caregivers.
• ALERTE (Association)secondaryStrategic or Co-development PartnerALERTE provides benevolent telecare services (teleassistance) to 24/7 support vulnerable people at home, including prevention actions, social linking calls, and home visits, listed through Métropole Aidante.
• Maxi aide Grand LyonsecondaryStrategic or Co-development PartnerMaxi aide Grand Lyon organizes 'Cafés des Aidants' — monthly caregiver meetups co-facilitated by a social worker and psychologist, providing peer exchange and themed discussions for caregivers in Lyon 5e.
• Le Pari Solidaire LyonsecondaryStrategic or Co-development PartnerLe Pari Solidaire Lyon facilitates intergenerational cohabitation between elderly or disabled individuals with a spare room and young people seeking housing, providing an alternative respite solution for caregivers.
• MonSeniorsecondaryStrategic or Co-development PartnerMonSenior operates family-style group homes where a trained host lives alongside up to three elderly residents, offering an alternative to home care or EHPAD, with both respite and long-term stays available.
• France Parkinson Comité du RhônesecondaryStrategic or Co-development PartnerFrance Parkinson Rhône offers caregiver training programs (6-module, twice-yearly sessions held at Métropole Aidante's premises) and monthly 'Café entr'aidants' peer support groups for caregivers of Parkinson's patients.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Association Française des Aidants: National French association that has supported caregivers since 2003, runs Cafés des Aidants, training, and policy advocacy. Broader geographic scope than Métropole Aidante and more established brand, but operates a similar caregiver-support mission.
• Collectif Je t'Aide: National collective of French organizations supporting family caregivers, coordinating advocacy and awareness campaigns. Comparable to Métropole Aidante in coalition-building role for caregiver services.
• UNAFAM (national): National French association for families of people living with psychological disorders. UNAFAM 69 is a Métropole Aidante partner; national body has overlapping caregiver-support mission for mental health populations.
• France Alzheimer (national): National federation supporting Alzheimer's patients and their caregivers through local chapters (including France Alzheimer Rhône, listed in Métropole Aidante's directory). Disease-specific incumbent that overlaps with Métropole Aidante's elderly caregiver cohort.

Direct peers

• La Maison des Aidants (Maison de l'Aidant, Paris): French caregiver resource hub offering information, training, listening and respite services for family caregivers. Directly comparable to Métropole Aidante in mission and operating model, though based in another metropolitan area.
• Avec Nos Proches: French non-profit operating a free telephone helpline staffed by former caregivers, providing listening and information. Listed as a Métropole Aidante partner but operates as an independent caregiver-support service with overlapping mission.

Emerging players

• Fondation OVE: French foundation operating disability care facilities and co-managing the Maison de répit du Rhône and Equipe mobile de répit listed in Métropole Aidante's catalog. Overlapping in respite services for caregivers of disabled persons.
• Fondation France Répit: French foundation co-developing respite facilities and the J'aide, je m'évalue® burnout assessment tool used on Métropole Aidante's platform. Directly comparable in caregiver burnout prevention mission.
• Baluchon France: French non-profit providing home-based respite through 'baluchonneuses' (trained caregivers who temporarily replace family caregivers). Comparable mission on respite, narrower scope than Métropole Aidante's directory model.

Regional players

• Ligue contre le Cancer (Comité du Rhône): Regional branch of national cancer association operating the Espace Accueil Cancer for relatives of cancer patients, listed in Métropole Aidante's directory. Comparable caregiver support role for cancer caregivers, region-specific scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about métropole aidante