Viriya Community Services

What Viriya Community Services does

Viriya Community Services (VCS) is a non-profit social service agency founded in 2001 in Singapore and registered as an approved Institution of a Public Character (IPC Registration No. 0154) under the National Council of Social Service (NCSS). It delivers community-based counselling, therapy, casework, caregiver support, and mental health services through an integrated ecosystem of five owned service points — Viriya Family Service Centre (Potong Pasir/Joo Seng/Bidadari since 2013), Whispering Hearts Family Service Centre (Boon Lay/Nanyang/Pioneer since August 2001), Viriya Mental Wellness Hub, Viriya Therapy Centre, and Viriya Grief Support Services (launched 2019) — supplemented by CREST and COMIT community mental health teams operating at over 100 islandwide locations.

Its technology stack centres on digital service delivery and operational automation, most notably Viriya IntelliBot (a Techblazer Award-winning AI/automation tool), the Viriya Interactive Community Map App (shortlisted for ministerial/VIP tours at the NCSS Social Service Summit in July 2023), and the internal VCS Professional Practice Framework that standardises social work practice across centres. Intake and donations run through Microsoft Forms, HitPay, PayNow (UEN T01SS0059B), Giving.sg, and bank transfer; Temasek Foundation funding supported a series of COVID-19 online support programmes (bereavement, addictions, mental health, relationship violence).

VCS operates a hybrid revenue model. The dominant inflows are IPC-eligible donations and annual fundraising campaigns — notably the VCS Charity Walk targeting S$500,000 in 2026 with Tote Board dollar-for-dollar matching — alongside NCSS/MSF government grants that subsidise counselling capacity (fully subsidised up to 6 sessions for eligible new clients). A smaller fee-for-services layer includes Employee Assistance Programme contracts with corporates and professional training/workshops for mental health practitioners (e.g., S$70 per DBT Group Supervision session). Beneficiary segments span families and low-income households, individuals with mental health concerns, persons in grief, seniors, children and youth, caregivers, and helping professionals — sourced via community outreach, referrals from schools/hospitals/polyclinics/social service agencies, walk-in intake, and self-referral online.

Name

Viriya Community Services

Legal name

Viriya Community Services

Website

https://www.viriya.org.sg

Company type

Private

Founded year

2001

Operating status

Operating

Short description

Viriya Community Services is a Singapore-based non-profit social service agency, founded in 2001 and NCSS-affiliated, that delivers community-based counselling, therapy, family services, mental health programmes, and grief support through multiple FSCs, a therapy centre, and islandwide CREST/COMIT teams.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industry

Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Community social services
• Mental health counselling
• Family service centres
• Grief support services
• Professional training programmes

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Fundraising: VCS relies on donations from individuals, corporations, and community partners. The organisation is an approved Institution of a Public Character (IPC Registration No.: 0154), enabling tax-deductible donations. Donation methods include online credit card, PayNow (UEN T01SS0059B), bank transfer (DBS 0179001692), cheque, and GIRO. The VCS Charity Walk annual fundraising campaign targets $500,000 with dollar-for-dollar matching by Tote Board. Tax deductions of up to 2.5x are available for donations of S$50 and above.
2. Government Grants and Subsidies: As a registered charity and NCSS-affiliated social service agency, VCS receives government funding and subsidies to support its operations. Subsidised counselling rates are offered based on household income and individual need, reviewed on a case-by-case basis.
3. Professional Training and EAP Services: VCS generates revenue through professional training programmes for mental health and social service practitioners, including DBT group supervision, clinical certificates, and workshops. Fees are charged per participant per session (e.g., S$70 per session for DBT supervision). Employee Assistance Programme (EAP) services are provided to corporate clients on a fee-for-service basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Viriya Community Services is a non-profit social service agency that delivers community-based counselling, psychotherapy, family casework, caregiver support, mental health outreach, grief and bereavement support, and professional training/EAP services in Singapore. It operates two Family Service Centres, a Mental Wellness Hub, a Therapy Centre, and community mental health teams (CREST and COMIT), funded largely through donations, NCSS/government grants, and corporate fees.

Product overview

Viriya Community Services (VCS) is a non-profit social service agency founded in 2001 that offers community-based social services in Singapore. The organisation operates two main divisions: the Division of Specialist Services (Viriya Therapy Centre) providing clinical psychological and psychotherapeutic interventions, and the Division of Community Health and Mental Health (Viriya Mental Wellness Hub) providing community-based psychosocial support. VCS operates two Family Service Centres (VFSC and Whispering Hearts FSC) providing casework, counselling, and community outreach. The service portfolio includes mental health services (CREST, COMIT), grief and bereavement support, children and youth programmes, family services, seniors support, and professional training/EAP for corporate clients. All services are integrated within a single ecosystem to provide coordinated support for individuals and families.

Differentiator

Problem solved

Functional benefit

Brands

• Viriya Therapy Centre (VTC): Division of Specialist Services providing evidence-based therapeutic interventions including psychological assessments, therapy, and psychotherapy for individuals and families.
• Viriya Mental Wellness Hub (VMWH)
• Viriya Family Service Centre (VFSC)
• Whispering Hearts Family Service Centre (WHFSC)
• Viriya Grief Support Services

Products and services

• Viriya Therapy Centre (Division of Specialist Services) A specialised facility providing evidence-based therapeutic interventions with a multi-disciplinary team of clinical psychologists and psychotherapists. Offers neurodevelopmental assessments, psychological therapy (including CBT and Trauma-focused CBT), and psychotherapy services for anxiety, mood disorders, trauma, and behavioural addictions.
• Viriya Mental Wellness Hub (Division of Community Health and Mental Health) A community-focused support centre providing psychosocial interventions through casework, counselling, and community-based programmes including monthly psycho-education talks, support groups, self-help facilities, and wellness activities.
• Viriya Family Service Centre (VFSC) Family Service Centre providing casework, group work, and community outreach for residents of Potong Pasir, Joo Seng, and Bidadari, with social work practitioners as the primary point of contact.
• Whispering Hearts Family Service Centre (WHFSC) Family Service Centre serving Boon Lay, Nanyang, and Pioneer constituencies with holistic family-centric support through casework, counselling, group work, and community outreach.
• Community Outreach Team (CREST) One of over 100 community mental health teams islandwide serving as the in-person first stop for mental health, providing therapy and support for adults aged 18+.
• Community Intervention Team (COMIT) Provides psychotherapy and psychosocial interventions including cognitive behavioural therapy and psychoeducation support for clients with mental health issues and dementia, and their caregivers.
• Project Calmscape Group work programme for children aged 5-12 years whose parents have mental illness (PMIs), providing a safe space for sharing experiences, building social connections, coping strategies, and resilience building.
• Viriya Psychological Services (VPS) Comprehensive mental health assessments and therapeutic interventions for children and adults, including individual psychological therapy, neurodevelopmental assessments, group therapy, and psychoeducational talks.
• Viriya Grief Support Services Specialised grief and bereavement support including bereavement therapy, individual and family grief counselling for non-death losses, grief support groups, and workplace grief support for corporate companies.
• Employee Assistance Programme (EAP) Comprehensive wellness initiative for organisations providing confidential counselling, group therapy, psychoeducational workshops, and workplace grief support for employees.
• Professional Training Programmes Training workshops for social workers, counsellors, psychologists, doctors, nurses and allied health professionals, including DBT training, Clinical Certificate in Family-focused Grief & Loss Therapy, and clinical supervision.

Quantifiable outcome

• Over 30,000 households served since 2001 at WHFSC alone
• +2 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• National Council of Social Service (NCSS)coreStrategic or Co-development PartnerNCSS supports VCS counselling services through funding for fully subsidised counselling (up to 6 sessions) for eligible new clients dealing with grief & loss, mental health challenges, and personal/family issues. VCS operates as an NCSS-affiliated social service agency within Singapore's social services ecosystem.
• Community Partners (Boon Lay, Nanyang, Pioneer)coreChannel Partner/ Reseller/ DistributorWHFSC partners with community organisations in Boon Lay, Nanyang, and Pioneer to conduct outreach to residents, share information about social services and programmes, and build strong mutual support networks. Partnerships include community development initiatives, food security programmes (Food from the Heart), and inter-generational activities.
• Teck Whye-Hougang Social Service (LHCST-NKF Partnership)minorChannel Partner/ Reseller/ DistributorA joint service point at 113 Teck Whye Lane (NKF Dialysis Centre) where VCS provides social services outreach and support to patients and their families in the Boon Lay/Pioneer area.
• General Practitioners, Polyclinics, HospitalscoreChannel Partner/ Reseller/ DistributorCREST and COMIT community mental health teams work closely with General Practitioners, polyclinics, hospitals, and other community partners to provide collaborative and coordinated care to clients and caregivers. These healthcare providers serve as referral sources and care coordination partners.
• Schools and Educational InstitutionsminorChannel Partner/ Reseller/ DistributorVCS social workers work with schools and educational institutions as part of the referral ecosystem, supporting children and youth experiencing emotional or behavioural challenges. Schools also serve as access points for families to connect with FSC services.
• Giving.sgminorChannel Partner/ Reseller/ DistributorGiving.sg serves as the primary online fundraising platform for the VCS Charity Walk campaign, enabling donors to sponsor teams and make direct donations to support VCS family and mental health programmes.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AWWA (Asian Women's Welfare Association): Singapore social service agency providing family services, counselling, disability support, and community programmes. Comparable to VCS as an NCSS-affiliated multi-disciplinary social service provider.
• Montfort Care: Singapore social service agency operating family service centres, counselling, and community programmes. Comparable to VCS in operating community-based casework, counselling, and family-focused support.
• TOUCH Community Services: Large multi-service Singapore charity offering family services, counselling, youth programmes, and mental health support. Comparable as a similarly diversified NCSS-affiliated community services platform spanning family, youth, and mental health.
• AMKFSC Community Services: One of the largest Family Service Centre operators in Singapore, providing casework, counselling, and community programmes across multiple constituencies. Highly comparable to VCS as a fellow NCSS-affiliated FSC operator running multi-site community services.
• Fei Yue Community Services: Singapore-based social service agency operating FSCs, family support, and community programmes. Directly comparable to VCS in service mix (counselling, family services, community outreach) and NCSS-affiliated charity structure.
• Care Corner Singapore: Singapore charity delivering family services, counselling, and community programmes through FSCs. Comparable as a fellow NCSS-affiliated social service agency with overlapping family and community mental health mandates.
• Singapore Anglican Community Services (SACS): Faith-based Singapore charity operating family service centres, counselling, and community programmes. Comparable as an NCSS-affiliated FSC operator serving vulnerable families and individuals.
• Thye Hua Kwan Moral Charities: Large Singapore charity providing family services, elderly care, and community programmes across multiple centres. Comparable in scale, multi-site community service delivery, and NCSS-affiliated status.

Emerging players

• Silver Ribbon Singapore: Singapore mental health advocacy and support organisation promoting mental health awareness and early intervention. Comparable to VCS's community mental health outreach and anti-stigma work, with a narrower specialisation.
• Samaritans of Singapore (SOS): Singapore non-profit focused on suicide prevention and mental health crisis support. Comparable to VCS's mental health and grief support services, but more narrowly focused on crisis intervention.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/viriyacommunityservices
• LinkedInlinkedin.com/company/viriya-community-services
• Instagraminstagram.com/viriyacommunityservices

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viriya Community Services