Isp Informatique

What Isp Informatique does

ISP Informatique is a privately held IT services and solutions provider founded in 1990 and headquartered in Baie-Mahault, Guadeloupe. The company sells computer hardware, printers, servers, peripherals, and consumables sourced from major manufacturers (HP, HPE, Lenovo, Epson, Ubiquiti, Riello, TP-Link, Synology) and delivers an integrated stack of professional services including IT audits, installation and deployment, managed support contracts, after-sales repair, and a dedicated security services portfolio covering backup, antivirus, VPN, access rights management, and Plan de Reprise d'Activité (PRA) disaster recovery planning. It also operates a QUALIOPI-certified professional training organization offering courses in office productivity, digital tools, cybersecurity, AI tools, social media, graphic design, and tailored curricula for teenagers and seniors, alongside a meeting room rental business at its Jarry facility.

The business is a local systems integrator and value-added reseller rather than a proprietary technology platform; no in-house software, APIs, or SDKs are disclosed. Revenue is generated through four streams: hardware resale, IT services and maintenance, professional training (eligible for public funding via OPCO, France Travail, and Région Guadeloupe due to QUALIOPI certification), and facility rental. Go-to-market is sales-led and quote-based — customers contact the company via phone, email, or website forms to request custom quotes for hardware, services, and training.

The customer base is horizontally segmented across TPE/PME, artisans and self-employed professionals, associations, local governments and public administrations (collectivités), and individuals in Guadeloupe and the broader Antilles-Guyane region. Distribution is entirely direct from the single Baie-Mahault headquarters with no intermediary or reseller network disclosed. Marketing relies on a content-driven website (educational tips, software tutorials) and direct outreach. Ownership, management team composition, headcount, and financial metrics are not publicly disclosed.

Name

Isp Informatique

Legal name

ISP INFORMATIQUE

Website

https://isp-informatique.fr

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

ISP Informatique is a Guadeloupe-based IT services provider founded in 1990, reselling hardware and delivering maintenance, cybersecurity, and QUALIOPI-certified professional training to SMEs, artisans, associations, and local governments across the French Caribbean.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Computer & Office Equipment (3570), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC), Infrastructure, Networking & Systems Administration Training (BPAEANAJ)

Keywords

• IT hardware distribution
• Managed IT services
• Cybersecurity services
• Professional training
• IT maintenance contracts

Headquarters

HQ city

Baie-Mahault

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Hardware Sales: Sale of computer equipment including desktops, laptops, servers, printers, projectors, peripherals, accessories, and consumables. Products sourced from major manufacturers.
2. IT Services and Maintenance: Technical assistance contracts, IT infrastructure audit, installation and deployment services, network setup, security services, and data backup solutions.
3. Professional Training: Professional training services in IT, digital tools, cybersecurity, and office software. Includes certification for funding eligibility (QUALIOPI certified).
4. Room Rental: Hourly, daily, weekly, or monthly rental of two equipped meeting rooms in Jarry for professional events, training, and conferences.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

ISP Informatique distributes IT hardware (computers, servers, printers, projectors, accessories) from major brands such as HP, HPE, Lenovo, Epson, Ubiquiti, Riello, TP-Link, and Synology, and delivers end-to-end IT services including infrastructure audits, installation, maintenance contracts, cybersecurity, backup solutions, and after-sales support. The company also operates a QUALIOPI-certified professional training organization offering courses in office productivity, digital tools, cybersecurity, and AI, and rents equipped meeting rooms in Baie-Mahault.

Product overview

ISP Informatique is a comprehensive IT services company offering a portfolio of hardware products, professional services, and training solutions. Their product portfolio includes computers (fixed and portable), printers (laser, inkjet, multifunction), servers, video projectors, software solutions (urbanism, office productivity, industry-specific), accessories, peripherals, and consumables from major brands (HP, HPE, LENOVO, EPSON, UBIQUITI, RIELLO, TP-LINK, SYNOLOGY). The company provides IT services including audits, installations, maintenance contracts, and after-sales support. Security offerings encompass backup solutions, cybersecurity, antivirus/antimalware, VPN, access rights management, and business continuity planning (PRA). Training services cover office productivity (Microsoft Office, Google Workspace, LibreOffice), digital skills, AI tools (Chat GPT), social media, graphic design, and customized programs for professionals, teenagers, and seniors. Facility rental services include two equipped meeting rooms with fiber connectivity.

Differentiator

Problem solved

Functional benefit

Products and services

• Ordinateurs (Computers) Fixed and portable computers from major manufacturers (HP, HPE, LENOVO) designed for professional use across business, medical, architecture, construction, and creative industries.
• Imprimantes (Printers) Laser, inkjet, and multifunction printers from EPSON and other manufacturers offering high-performance printing for professional environments.
• Serveurs (Servers) Robust and secure servers from HPE, LENOVO, and SYNOLOGY for high-performance infrastructure with continuous availability, including storage solutions.
• Vidéoprojecteurs (Video Projectors) High-definition video projectors for professional and educational environments with easy installation and high image quality.
• Logiciels (Software) Professional software solutions covering urban planning, office productivity, and industry-specific applications distributed by ISP Informatique.
• Accessoires et Périphériques (Accessories and Peripherals) Computer accessories and peripherals including keyboards, mice, headsets, storage devices, ergonomic equipment, monitors, external hard drives, scanners, and telecommuting accessories.
• Consommables (Consumables) Printer consumables including cartridges, toners, and specialized papers for consistent printing performance.
• Prestations informatiques - Audit et Installation IT infrastructure audit services including system analysis, diagnostics, and recommendations, plus hardware and software installation and deployment with equipment setup, configuration, internet and backup implementation.
• Contrat d'assistance et Service après-vente Unlimited on-site and remote IT support contracts providing proactive supervision, managed services, and after-sales repair for computers, servers, laser printers, and laptop screens.
• Sécurité et sauvegarde (Security and Backup Services) Comprehensive security services including security audits, automatic cloud or disk backup installation, antivirus and antimalware deployment, cybersecurity awareness training, VPN remote access setup, access rights configuration, business continuity planning (PRA), and data restoration.
• Formations professionnelles (Professional Training) QUALIOPI-certified professional training covering office productivity (Microsoft Office, Google Workspace, LibreOffice), digital tools and AI (Canva Pro, Chat GPT), cybersecurity awareness, social media, graphic design (Photoshop, InDesign, Illustrator, Premiere), communication, and customized programs for professionals, teenagers, and seniors.
• Location de salles (Meeting Room Rental) Rental of two equipped meeting rooms (42 m² for up to 16 persons and 27 m² for up to 12 persons) in Jarry, available hourly, daily, weekly, or monthly, with air conditioning, WiFi, and fiber optic connectivity for professional events, training, and conferences.

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• LDLC: French IT retailer operating LDLC.com with a B2B/professional division that resells computers, servers, peripherals and offers services to SMBs and individuals. Directly comparable hardware-led SMB IT proposition, though at much larger national scale.
• Materiel.net: French online IT retailer selling computers, peripherals and components to consumers and SMBs. Comparable in product mix and SMB reach but lacks ISP Informatique's local service, training and managed-services layer.

Broad incumbents

• ALSO Group: European IT distribution and services platform offering hardware, software, cloud and logistics to resellers and integrators. Comparable in product breadth and B2B focus, but operates at wholesale/distribution scale.
• SCC France: Leading European IT distribution and services company serving resellers and enterprise customers with hardware, software, and services. Comparable broad portfolio but operates at distributor/enterprise scale rather than local-SMB scale.
• Bechtle: One of Europe's largest IT e-commerce and systems integrator groups with hardware, software, and managed services for SMBs and enterprises. Comparable multi-product IT proposition across the value chain, though pan-European in scope.
• Insight Enterprises: Global IT solutions provider combining hardware distribution, software licensing and services for SMB and enterprise clients. Comparable end-to-end IT value proposition; operates globally rather than in a single local market.
• Econocom: Major European B2B IT services group offering hardware distribution, managed services, financing and workplace solutions to enterprises and SMBs. Overlaps with ISP Informatique's hardware + services + financing offering at much larger scale.

Regional players

• Manutan: French B2B distributor of workplace, office and IT equipment to SMBs, public sector and associations. Comparable customer segments (TPE/PME, collectivités, associations) and multi-category catalog, but less specialized in IT services and training.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ISPInformatiqueGuadeloupe
• LinkedInlinkedin.com/company/isp-informatique97

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Isp Informatique