Migrant Workers' Centre (MWC)

What Migrant Workers' Centre (MWC) does

Migrant Workers' Centre (MWC) is a Singapore-based non-governmental organisation established in 2009 as a bipartite initiative of the National Trades Union Congress (NTUC) and the Singapore National Employers Federation (SNEF), with the stated mission of championing fair employment practices and the well-being of migrant workers in Singapore. Its end beneficiaries are Work Permit and S Pass holders across construction, marine, manufacturing and process sectors, served through a broad ecosystem of programs: a 24-hour telephone helpline, an automated MWC Chatbot, the Migrant Workers' Law Centre (operated with Pro Bono SG), the Migrant Workers' Assistance Fund (MWAF, an approved Institution of a Public Character), the MWC Recreation Club at Soon Lee Road, the mandatory Foreign Worker Settling-In Programme (a 1-day orientation at $75 per worker paid by employers), a peer Ambassador Network, and the MWC Associate Membership product.

The underlying technology stack comprises a public website (mwc.org.sg), the MWC Chatbot for automated assistance, a member portal and mobile application for self-serve membership management, and a dedicated SIP online registration platform (sip.mwc.org.sg) with eNETS and credit/debit card payment plus digital e-Certificate issuance for employers and employment agencies. Distribution is community-led, combining ambassador networks, volunteer programs, school and corporate CSR partnerships, and physical service centres at Soon Lee Road and Serangoon Road.

MWC's revenue model is multi-stream: (1) public donations collected via Giving.sg, bank transfers, PayNow and cheques, with MWAF donations eligible for 250% tax relief as an approved IPC; (2) mandatory SIP fees of $75 (incl. GST) per worker paid by employers and employment agencies; and (3) annual Associate Membership fees of $24 per member ($6 promotional first-year rate), which bundle group term life insurance (via Income), discounted GP and dental care, training credits, remittance discounts and lifestyle benefits. The organisation is part of the broader NTUC network and operates five core operating units: the Recreation Club, Help Centre, MWAF, the SIP, and the Law Centre.

Name

Migrant Workers' Centre (MWC)

Legal name

Migrant Workers' Centre (MWC)

Website

https://mwc.org.sg

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Migrant Workers' Centre (MWC) is a Singapore NGO jointly established by NTUC and SNEF that delivers welfare, legal, humanitarian, training, recreation and membership services to Work Permit and S Pass migrant workers across Singapore.

Ownership category

akta.pro rank

Product category

Migrant Worker Welfare Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (62423), Temporary Shelters (624221), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH)

akta.pro secondary industries

Refugee, Migration & Displacement Support (BPAGABAH), Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Migrant worker welfare
• Humanitarian assistance
• Legal aid services
• Community outreach programmes
• Migrant worker membership

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Public Donations: As an NGO relying on public donations, MWC receives funding through online donations via Giving.sg, bank transfers, PayNow, and cheque donations. The Migrant Workers' Assistance Fund (MWAF) is an approved Institution of a Public Character (IPC), allowing donors to claim 250% tax relief on cash donations of $20 and above.
2. Associate Membership Fees: MWC charges annual membership fees of $24 per associate member, providing coverage for critical illness, death, accidental total and permanent disability, and access to discounts on training, dental services, and lifestyle benefits.
3. Settling-In Programme (SIP) Fees: Employers pay $75.00 (inclusive of GST) per worker for the mandatory 1-day Settling-In Programme orientation, which educates migrant workers on Singapore's social norms, employment rights, and laws.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

MWC provides welfare, protection, and integration services to migrant workers in Singapore through a one-stop ecosystem including a 24-hour helpline, legal assistance, humanitarian emergency aid, a recreation club, a mandatory Settling-In Programme, and an Associate Membership programme offering affordable insurance and lifestyle benefits.

Product overview

Migrant Workers' Centre (MWC) is a non-governmental organisation established in 2009 as a bipartite initiative of NTUC and SNEF. The organisation provides a comprehensive suite of services for migrant workers in Singapore through both digital and physical channels. Its core offerings include the MWC Chatbot for automated AI-assisted help, the 24-Hour Helpline for round-the-clock support, the Migrant Workers' Law Centre (with Pro Bono SG) for legal assistance, the Humanitarian Assistance Fund for emergency relief, the Recreation Club as a lifestyle hub, and the Settling-In Programme for mandatory worker orientation with an online registration platform. The MWC Associate Membership provides affordable protection and benefits including insurance, healthcare discounts, upskilling, and lifestyle privileges. The Ambassador Network provides peer support through trained migrant worker mentors.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Helpline Round-the-clock telephone helpline providing emergency assistance and support to migrant workers in Singapore.
• MWC Chatbot An AI-powered chatbot providing automated assistance to migrant workers, offering help at the touch of a button for queries and support.
• Migrant Workers' Law Centre @ MWC Legal assistance service operated in partnership with Pro Bono SG, providing migrant workers with access to legal support and advice on employment and legal issues.
• Migrant Workers' Assistance Fund (MWAF) Humanitarian charity providing distressed workers with emergency assistance including emergency shelter, daily essentials, salary arrears support, medical payments, and repatriation assistance. MWAF is an approved Institution of a Public Character (IPC).
• MWC Recreation Club A one-stop lifestyle and services hub providing sports facilities, grocery shopping, telecommunication, banking, remittance services, and recreational programmes for migrant workers at 51 Soon Lee Road, Singapore.
• Migrant Worker Settling-In Programme (MW SIP) A 1-day mandatory orientation programme educating newly arrived migrant workers on Singapore's social norms, employment rights and responsibilities, laws, and where to seek assistance. Fee: $75 per worker (inclusive of GST), borne by the employer.
• MWC Associate Membership Annual membership programme offering group term life insurance for critical illness, death, and accidental total and permanent disability, plus discounts on training, dental services, groceries, dining, mobile services, remittance fees, movie tickets, and job placement. $6 first-year promotional rate, $24/year standard.
• Ambassador Network Peer support programme where trained migrant worker ambassadors provide mentorship, share employment rights information, conduct ground outreach, and help newly-arrived workers integrate into Singapore's society.
• MWC Help Centre Physical centre at 579 Serangoon Road, Singapore providing walk-in assistance and support services for migrant workers.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Singapore National Employers Federation (SNEF)coreStrategic or Co-development Partner · 1 May 2012SNEF is MWC's co-founder, jointly establishing the Migrant Workers' Assistance Fund (MWAF) in May 2012. SNEF represents employers and works with NTUC in the bipartite initiative that is MWC.
• National Trades Union Congress (NTUC)coreStrategic or Co-development PartnerNTUC is MWC's co-founder and parent organization. MWC is described as 'Part of the National Trades Union Congress (NTUC)'. NTUC pioneered workers' rights since 1961 and unites 58 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners.
• Pro Bono SGcoreStrategic or Co-development PartnerPro Bono SG partners with MWC to operate the Migrant Workers' Law Centre @ MWC, providing free legal assistance and advice to migrant workers on employment and legal issues.
• Income (NTUC Income)coreStrategic or Co-development PartnerIncome (via NTUC Income) provides group term life insurance coverage for critical illness and non-work-related accidental death as part of the MWC Associate Membership benefits package.
• Raffles Medical GroupminorChannel Partner/ Reseller/ DistributorRaffles Medical provides discounted rates for GP outpatient consultation, medical check-ups, and vaccines for MWC Associate Members.
• SAMH (Singapore Anti-Money Laundering Partnership / Singapore Area of Municipal Health - context unclear, likely SAMH dental)minorChannel Partner/ Reseller/ DistributorSAMH provides $5 discount on selected dental services targeted on pain and infection management for MWC Associate Members.
• NTUC LearningHubminorChannel Partner/ Reseller/ DistributorNTUC LearningHub offers up to $50 off selected courses for upskilling for MWC Associate Members, supporting skills development and training opportunities.
• Grow StudiominorChannel Partner/ Reseller/ DistributorGrow Studio provides language learning opportunities through its platform for MWC Associate Members to support language skills development.
• SingtelminorChannel Partner/ Reseller/ DistributorSingtel offers savings on mobile services for MWC Associate Members.
• Western UnionminorChannel Partner/ Reseller/ DistributorWestern Union provides 20% discount on remittance fees at retail stores for MWC Associate Members, facilitating affordable money transfers home.
• Interisland ManpowerminorChannel Partner/ Reseller/ DistributorInterisland Manpower offers 10% discount on successful job placements for MWC Associate Members, supporting job search and employment transitions.
• Carnival CinemasminorChannel Partner/ Reseller/ DistributorCarnival Cinemas offers discounted movie tickets at $8 from Monday to Thursday for MWC Associate Members.
• Chap He DiamminorChannel Partner/ Reseller/ DistributorChap He Diam offers members-only pricing up to 20% on applicable grocery and dining items for MWC Associate Members.
• Gowri'sminorChannel Partner/ Reseller/ DistributorGowri's provides $5 meals at participating stalls at Tuas South RC for MWC Associate Members.
• Giving.sgminorChannel Partner/ Reseller/ DistributorGiving.sg serves as the online donation platform for MWC, enabling public donations to support MWC's humanitarian efforts.
• Migrant Workers' Assistance Fund (MWAF)coreStrategic or Co-development PartnerJointly set up in May 2012 by SNEF and NTUC, MWAF is the humanitarian charity of MWC providing emergency assistance including shelter, daily essentials, salary arrears support, medical and repatriation payments, and support for migrant worker well-being and integration causes.
• GrabminorImplementation/ SI/ Consulting PartnerGrab serves as a training provider for the new Career Conversion Programme (CCP) for AV Specialists, helping drivers transition to new roles as Singapore adopts autonomous vehicle technologies.
• Singapore National Employers Federation (SNEF)minorImplementation/ SI/ Consulting PartnerSNEF administers the new Career Conversion Programme (CCP) for AV Specialists and the CCP pathway for Public Transport Professionals, in partnership with SWDA, to support point-to-point drivers in transitioning to new roles.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mwcsingapore
• LinkedInlinkedin.com/company/mwcsg

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Migrant Workers' Centre (MWC)