Fraudehelpdesk

What Fraudehelpdesk does

Fraudehelpdesk is the Dutch national anti-fraud hotline, operated by Stichting Aanpak Financieel-Economische Criminaliteit in Nederland (SafeCin), a non-profit foundation headquartered in Apeldoorn and commissioned by the Dutch Ministry of Justice and Security and the Ministry of Economic Affairs and Climate. The organization was established in 2011 and serves as the first point of contact for fraud in the Netherlands, receiving reports from private citizens and businesses, publishing real-time fraud alerts, advising victims on next steps, and referring cases to police, banks, and other relevant authorities. Its core channels are the consumer website (fraudehelpdesk.nl), a dedicated business portal (fhdzakelijk.nl), a telephone hotline (088-7867372), and an automated email-reporting flow, with outreach amplified through LinkedIn, Facebook, Instagram, and YouTube.

The product surface centers on a manual fraud-reporting hotline augmented by the Valse E-mailcheck (False Email Check), an automated service that scans submitted emails for phishing URLs, checks domain age, inspects attachments for malware, and correlates new submissions against similar reports from the prior month. Complementary offerings include fraud alerts and warning campaigns, an IBAN-Check tool for businesses, sample letter services for dispute resolution, and distribution of identity-fraud alerts via the iKCHECK mobile app partnership. Technology is principally rule-assisted automation layered over human triage; there is no public evidence of proprietary AI/ML models, patents, or external APIs.

The revenue model blends two government commissioning streams, which fund the bulk of operations, with annual subscription participation fees (deelnemersbijdrage) from businesses that subscribe to tiered packages including sample letters, IBAN-Check access, and administrative support. Services to private citizens are provided free of charge, and the organization is GDPR-compliant (AVG). Revenue, headcount trajectory, and financial performance are not publicly disclosed.

Name

Fraudehelpdesk

Legal name

Stichting Aanpak Financieel-Economische Criminaliteit in Nederland (SafeCin)

Website

https://fraudehelpdesk.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Fraudehelpdesk is the Dutch national anti-fraud hotline, operated by a non-profit foundation under government mandate. It receives fraud reports from citizens and businesses, publishes alerts, and runs an automated false-email checking service.

Ownership category

akta.pro rank

Product category

Fraud Prevention Services

NAICS

Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

akta.pro secondary industries

Fraud Detection & Transaction Monitoring (FSAMALAA), Fraud Detection & Prevention (payments fraud, account takeover, scams) (FSAGAFAE)

Keywords

• Fraud reporting hotline
• Consumer protection services
• Anti-fraud advisory
• Scam awareness alerts
• Business fraud portal

Headquarters

HQ city

Apeldoorn

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: Fraudehelpdesk operates under mandates from the Ministry of Justice and Security and Ministry of Economic Affairs and Climate, which provide operational funding.
2. Business Participation Fees: Organizations can become participants (deelnemers) through paid membership packages. Fees vary by package level and include services like sample letters, IBAN-Check access, and administrative support. Additional fees apply for extra services beyond the included package limits.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Fraudehelpdesk is the Dutch national anti-fraud hotline operated by the non-profit foundation Stichting Aanpak Financieel-Economische Criminaliteit in Nederland (SafeCin). It accepts fraud reports from private citizens free of charge and offers businesses a separate paid portal with alerts and advisory services. The organization also operates the automated Valse E-mailcheck tool, which lets users verify whether a suspicious email address is known to be fraudulent.

Product overview

Fraudehelpdesk is a Dutch national fraud reporting hotline operated by Stichting Aanpak Financieel-Economische Criminaliteit in Nederland (SafeCin). The organization offers a centralized fraud reporting service with an online reporting form, a false email checking service with automated analysis capabilities, and publishes fraud alerts. A separate business portal (Fraudehelpdesk Zakelijk) serves enterprise clients. The organization also supports the iKCHECK mobile app for identity fraud detection. These services work together to help citizens and businesses report fraud, receive guidance, and access preventive resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Fraudehelpdesk National Fraud Reporting Hotline
• Valse E-mailcheck (False Email Check)
• Fraudehelpdesk Zakelijk (Business Portal)

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

22 partnerships are on record, tiered core and minor.

• Ministerie van Justitie en Veiligheid (Ministry of Justice and Security)coreStrategic or Co-development PartnerPrimary government mandate holder providing operational funding and strategic direction for fraud prevention activities.
• Ministerie van Economische Zaken en Klimaat (Ministry of Economic Affairs and Climate)coreStrategic or Co-development PartnerGovernment ministry providing operational mandate and funding for economic crime prevention.
• Politie (Dutch Police)coreStrategic or Co-development PartnerCollaboration on fraud reporting, referrals, and law enforcement coordination. Police logo displayed on partner section.
• Belastingdienst (Dutch Tax Authority)minorStrategic or Co-development PartnerGovernment agency partner listed on the collaboration section of the website.
• Autoriteit Financiële Markten (AFM)minorStrategic or Co-development PartnerDutch Authority for the Financial Markets, providing regulatory oversight and warnings about fraudulent investment offers.
• Nationaal Cyber Security Centre (NCSC)minorStrategic or Co-development PartnerNational cybersecurity center partner for cyber fraud prevention and awareness.
• Nederlandse Vereniging van Banken (NVB)minorStrategic or Co-development PartnerDutch Banking Association partnership for banking fraud prevention and consumer protection.
• Veiligbankieren.nlminorStrategic or Co-development PartnerSafe banking initiative partner providing banking security information and fraud prevention.
• Openbaar Ministerie (Public Prosecutor's Office)minorStrategic or Co-development PartnerGovernment prosecution service partner for fraud case referrals and legal proceedings.
• Kamer van Koophandel (KvK)minorStrategic or Co-development PartnerDutch Chamber of Commerce partnership for business fraud prevention and registration verification.
• Slachtofferhulp NederlandminorStrategic or Co-development PartnerVictim support organization partnership for providing comprehensive support to fraud victims.
• Rijksrecherche (National Criminal Investigation Service)minorStrategic or Co-development PartnerGovernment investigative body partnership for serious fraud cases.
• SIDNminorStrategic or Co-development PartnerRegistry for .nl domain names, partnership for domain fraud prevention.
• Centrum voor Criminaliteitspreventie en Veiligheid (CCV)minorStrategic or Co-development PartnerCentre for Crime Prevention and Safety partnership for fraud prevention initiatives.
• Het Juridisch Loket (Legal Aid Board)minorStrategic or Co-development PartnerGovernment legal aid organization partnership for victim referrals.
• Bureau Financieel Toezicht (BFT)minorStrategic or Co-development PartnerFinancial supervisory body partnership for fraud prevention in financial services.
• MKB NederlandminorStrategic or Co-development PartnerSME business association partnership for small business fraud protection.
• VNO-NCWminorStrategic or Co-development PartnerConfederation of Dutch Industry employer organization partnership.
• ECPminorStrategic or Co-development PartnerPlatform for digital Netherlands partnership for digital fraud prevention.
• NL ConfidentialminorStrategic or Co-development PartnerConfidential reporting channel partnership for fraud reporting.
• ECC-NetminorStrategic or Co-development PartnerEuropean Consumer Centre network partnership for cross-border consumer fraud.
• Kansspelautoriteit (Gaming Authority)minorStrategic or Co-development PartnerDutch gambling regulator partnership for lottery and gaming fraud prevention.

Scale indicators2 records

Recent moves1 record

Expansion highlights5 records

Others

• Veiligbankieren.nl: Dutch banking-sector safe-banking initiative (NVB). Already a partner of Fraudehelpdesk, with overlapping goals around banking fraud prevention; an enabling/ecosystem peer rather than direct competitor.
• European Consumer Centres Network (ECC-Net): EU-funded cross-border consumer protection network already partnered with Fraudehelpdesk. Adjacent scope: cross-border e-commerce and fraud disputes rather than national intake, but a relevant ecosystem partner.

Direct peers

• Action Fraud: UK's national fraud and cyber crime reporting centre operated in partnership with the police. Most directly comparable to Fraudehelpdesk: it serves as the national intake point, publishes fraud alerts, and refers victims to law enforcement and agencies.
• Netsafe: New Zealand's non-profit online safety organization that accepts scam and fraud reports, advises victims, and issues public warnings. Mirrors Fraudehelpdesk's hotline + advisory + alert publishing combination.
• BBB Scam Tracker: US/Canada scam-reporting platform operated by the Better Business Bureau. Aggregates consumer fraud reports, publishes scam trends, and provides alerts — comparable to Fraudehelpdesk's alert publication and pattern-detection functions, although private rather than government-mandated.
• Canadian Anti-Fraud Centre (CAFC): Canada's national anti-fraud call centre operated by the RCMP and Competition Bureau. Functions as the central intake for fraud reports, publishes scam warnings, and coordinates with law enforcement — directly analogous to Fraudehelpdesk's mandate.
• FBI Internet Crime Complaint Center (IC3): US federal intake for internet-fraud complaints, partnered with law enforcement. Comparable role as national fraud report aggregator and referrer, with public fraud alerts and intelligence products.
• Scamwatch (ACCC): Australian Competition and Consumer Commission's scam reporting service. National intake for scams, issues public warnings, and shares intelligence with regulators and law enforcement — very similar in scope and mandate to Fraudehelpdesk.
• FTC Consumer Sentinel Network: US federal fraud-reporting intake that aggregates complaints across agencies, publishes consumer alerts, and shares data with law enforcement. Closely mirrors Fraudehelpdesk's aggregator + alerting + referral model.

Broad incumbents

• National Cyber Security Centre (NCSC-NL): Dutch national cybersecurity authority already partnering with Fraudehelpdesk. Broader mandate covering cyber threat response, but actively overlaps in cyber-fraud prevention and awareness — an incumbent that could absorb Fraudehelpdesk's narrower remit.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/fraudehelpdesk

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fraudehelpdesk