Mates4Mates
Mates4Mates is an Australian registered charity, established by RSL Queensland in 2013, delivering integrated mental health, physical rehabilitation, social connection and Skills for Recovery programs to current and ex-serving ADF members and their families via five Veteran & Family Wellbeing Centres in Queensland and Darwin, plus national telehealth.
- Company typePrivate
- Founded2013
- HeadquartersStamford, Australia
- Headcount—
- GTM typeB2C
- OfferingServices
What Mates4Mates does
Mates4Mates is an Australian registered charity, established in 2013 as a controlled entity of RSL Queensland, that delivers integrated clinical and social wellbeing services to current and ex-serving Australian Defence Force members and their immediate families. Its service portfolio spans mental health (psychology, counselling, social work), physical rehabilitation (exercise physiology, physiotherapy), a structured Skills for Recovery Programs catalogue (sleep, addiction, pain, relationships, movement, heart health), and recurring social connection activities. Services are delivered at no cost to eligible clients, with clinical appointments bulk billed through the Department of Veterans' Affairs (DVA) and Medicare upon GP referral, supplemented by government capital grants and donations.
The operating model is asset-heavy in physical infrastructure: five purpose-built Veteran & Family Wellbeing Centres across Queensland (Brisbane/Stafford, Ipswich, Sunshine Coast/Maroochydore, Townsville) and the Northern Territory (Darwin/Stuart Park), complemented by telehealth and online group programs delivered via the third-party doxy.me platform. A multidisciplinary clinical team — including psychologists, counsellors, social workers, physiotherapists, and accredited exercise physiologists, many with personal Defence-community backgrounds — provides services face-to-face and remotely. Co-located RSL Queensland support functions (advocacy, employment, emergency financial, and homelessness assistance) extend the value proposition beyond clinical care.
Mates4Mates generates its operating funding through a non-commercial charity model: DVA and Medicare bulk billing for clinical services, lump-sum government capital grants (e.g., $5 million from DVA for the Darwin hub), RSL Queensland ecosystem transfers (including the Dream Home Art Union lottery), donations, and ACNC-recognised charitable status. There is no consumer pricing, no equity funding, and no disclosed revenue; growth is driven by geographic expansion, program catalogue breadth, and increasing digital/telehealth reach across Australia.
Mates4Mates firmographics
Firmographics- Name
- Mates4Mates
- Legal name
- Mates4Mates Limited
- Website
- https://mates4mates.org
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Short description
- Mates4Mates is an Australian registered charity, established by RSL Queensland in 2013, delivering integrated mental health, physical rehabilitation, social connection and Skills for Recovery programs to current and ex-serving ADF members and their families via five Veteran & Family Wellbeing Centres in Queensland and Darwin, plus national telehealth.
- Ownership category
- akta.pro rank
Mates4Mates industry classification
Industry- Product category
- Veteran Support and Wellbeing Services
- NAICS
- Other Individual and Family Services (62419), Social Assistance (624), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industry
- Couples & Family Therapy Teletherapy Platforms (HLALAEAG)
Keywords
Where Mates4Mates is headquartered
LocationHeadquarters
- HQ city
- Stamford
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Mates4Mates business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Charitable Funding: Mates4Mates is a registered charity established by RSL Queensland in 2013. Services are provided at no-cost to eligible veterans and their families. Funding comes from government grants (e.g., $5 million DVA grant for Darwin centre), donations, and the RSL Queensland ecosystem including the Dream Home Art Union lottery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free services for eligible veterans and family members |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Mates4Mates product offering
Product offeringCore offering
Mates4Mates provides free, integrated clinical and social support services to current and ex-serving Australian Defence Force members and their families. Core offerings include mental health services (psychology, counselling, social work), physical rehabilitation (exercise physiology, physiotherapy), Skills for Recovery Programs (workshops on sleep, addiction, chronic pain, relationships), and Social Connection Activities delivered through five physical Wellbeing Centres and telehealth.
Product overview
Mates4Mates is a charitable organization established by RSL Queensland in 2013 that provides comprehensive support services for current and ex-serving Australian Defence Force members and their families. The organization operates a multi-service model consisting of Mental Health Services (Psychology, Counselling, Social Work), Physical Rehabilitation Services (Exercise Physiology, Physiotherapy), Skills for Recovery Programs (workshops and multi-session programs addressing addiction, sleep, relationships, pain management, and movement), and Social Connection Activities. Services are delivered through Veteran & Family Wellbeing Centres in Brisbane, Ipswich, Sunshine Coast, Townsville, and Darwin, as well as via telehealth and online programs for those unable to attend in person.
Differentiator
Problem solved
Functional benefit
Products and services
- Psychology Services Evidence-based psychological therapies delivered by psychologists who understand the impact of Defence Force service, supporting veterans and families with PTSD, trauma, depression, anxiety, anger management, and emotional regulation using treatments including ACT, CBT, EMDR, and Schema Therapy.
- Counselling Services Talk-based therapy provided by trained counsellors to help veterans and family members develop self-awareness, make positive changes, and address life issues including trauma, depression, anxiety, stress, and relationship difficulties.
- Social Work Services Support services provided by social workers to help veterans and families with family and relationship support, housing needs, substance use concerns, advocacy, homelessness, financial difficulties, and referrals to other organisations.
- Exercise Physiology Services Clinical exercise interventions delivered by accredited exercise physiologists to help veterans and family members improve health conditions, assist in injury rehabilitation, and improve quality of life through treatments for diabetes management, persistent pain, and mental health conditions.
- Physiotherapy Services Physiotherapy services to help veterans and family members improve health conditions, assist in injury rehabilitation, and improve quality of life regardless of age, fitness level or health conditions, supporting musculoskeletal pain, persistent pain, respiratory rehabilitation, and neuro rehabilitation.
- Social Connection Activities Engaging social activities providing opportunities for meaningful connections with other veterans and families through weekly BBQs, coffee catchups, creative workshops, cooking groups, health and fitness activities, and school holiday programs.
- Understanding Addiction Program Group program designed to help veterans and family members learn practical strategies and receive emotional support relating to addiction and recovery through mindfulness and education in a safe environment.
- Foundations of Movement Program Workshop designed to support veterans to rethink their approach to exercise, shifting away from a military mindset to a healthier, sustainable approach that supports long-term health and wellbeing.
- Online Sleep Program Four-week online program facilitated by Mates4Mates Counsellors and Social Workers teaching veterans and family members skills and strategies for improved sleep from physiological, psychological, and practical perspectives.
- Online Healthy Relationships Program Four-week online program designed to help veterans and family members better understand the difference between healthy and unhealthy interpersonal relationships, delivered separately to groups of women and men.
- Clinical Tai Chi Program Five-week evidence-based program teaching tai chi exercises to help veterans and family members improve symptoms of chronic pain, increase strength, flexibility and balance, and reduce the risk of falls and stress.
- New Year, Healthier You Program Four-week program helping veterans and family members embrace New Year motivation to improve health and wellbeing through physical rehabilitation activities and psychological strategies.
- One-Day Wellness Programs In-person programs assisting participants in managing and improving mental and physical health through integrative approaches, focusing on wellness, women, partners and carers, and healthy ageing.
- Introduction to Pain Management Workshop
Quantifiable outcome
- Services provided at no-cost to eligible veterans and families through DVA and Medicare bulk billing
- +1 more outcomes
Companies that use Mates4Mates
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles3 records
Mates4Mates technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Mates4Mates partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- RSL QueenslandcoreMates4Mates is proudly established by and part of RSL Queensland. RSL Queensland provides advocacy, employment, health and wellbeing support including financial and homelessness assistance for veterans and families. Mates4Mates operates under the RSL Queensland umbrella with shared branding and resources.
- Veterans Medical GroupminorVeterans Medical Group GP services are co-located within the Darwin Veteran & Family Wellbeing Centre, providing easier access to healthcare for veterans and families.
Scale indicators5 records
Recent moves8 records
Expansion highlights6 records
Mates4Mates competitors and assessment
Company assessmentDirect peers
- Soldier On Australia: Australian not-for-profit providing holistic physical and mental health recovery, employment, and social support programs to veterans and families. Closely comparable mission, integrated service model, and ADF-veteran target segment.
- Legacy Australia: Australian veterans charity focused on families of deceased and incapacitated veterans, providing welfare, advocacy, and social support. Comparable on veteran family support, charity governance model, and Australian ex-service community integration.
- Bravery Trust: Australian veteran charity offering financial counselling, emergency relief, and wellbeing support to ADF veterans and families. Comparable charity funding model and veteran/family target base, with partial overlap on social work services.
- Open Arms - Veterans & Families Counselling: Australian government-funded counselling and mental health service for veterans and families. Most directly comparable to Mates4Mates on mental health service scope and target population, though it is a federally operated program rather than a state-anchored charity.
- Australian Veterans' Children Assistance Trust (AVCAT): Australian charity providing tertiary education scholarships and welfare support to children of veterans. Comparable on charity status, veteran-family focus, and reliance on donations and government alignment, though narrower in scope (education only).
Broad incumbents
- Wounded Warrior Project: Large US-based veteran charity providing physical and mental health programs, career counselling, and long-term support to post-9/11 veterans. Comparable in integrated clinical, physical, and social programming for a single veteran cohort.
- RSL Australia: National federation of RSL sub-branches providing advocacy, welfare, and commemorative services to Australian veterans. Comparable on veteran welfare, advocacy, and community-building mission; operates at broader national scale than Mates4Mates.
- Veterans of Foreign Wars (VFW): Large US congressionally-chartered veterans service organisation offering advocacy, community programs, financial grants, and wellness support. Comparable in serving ex-service members via community programming and benefits navigation, though on a vastly larger scale.
Regional players
- Defence Community Organisation: Australian Department of Defence program delivering family support, community development, and welfare services to ADF members and families. Comparable on family-focused social support and Defence community mandate, though government-operated rather than charity-led.
Emerging players
- PTSD Coach Australia (Australian Centre for Posttraumatic Mental Health): Australian research and clinical organisation focused on PTSD treatment, training, and resources for trauma-affected populations including veterans. Comparable on the clinical/educational pillar of veteran mental health, though research-led rather than service-delivery-led.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Mates4Mates social profiles
Digital presenceMates4Mates financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mates4Mates leadership team
Management profileNumber of profiles
Profiles19 records
Mates4Mates funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mates4Mates M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mates4Mates
What does Mates4Mates do?
Mates4Mates provides free, integrated clinical and social support services to current and ex-serving Australian Defence Force members and their families. Core offerings include mental health services (psychology, counselling, social work), physical rehabilitation (exercise physiology, physiotherapy), Skills for Recovery Programs (workshops on sleep, addiction, chronic pain, relationships), and Social Connection Activities delivered through five physical Wellbeing Centres and telehealth.
Is Mates4Mates a public or private company?
Mates4Mates is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Mates4Mates founded?
Mates4Mates was founded in 2013.
Where is Mates4Mates based?
Mates4Mates is headquartered in Stamford, Australia, in the Oceania region.
How does Mates4Mates make money?
One revenue line is on record: charitable Funding.
Who are Mates4Mates's main competitors?
Direct peers on record are Soldier On Australia, Legacy Australia, Bravery Trust, Open Arms - Veterans & Families Counselling and Australian Veterans' Children Assistance Trust (AVCAT). Broad incumbents are Wounded Warrior Project, RSL Australia and Veterans of Foreign Wars (VFW). Defence Community Organisation is listed as a regional player. PTSD Coach Australia (Australian Centre for Posttraumatic Mental Health) is listed as an emerging player.
Does Mates4Mates have an API?
No public API is recorded for Mates4Mates.
What industry is Mates4Mates in?
Mates4Mates's product category is Veteran Support and Wellbeing Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HLALAEAG, Couples & Family Therapy Teletherapy Platforms. Its NAICS code is 62419 and its SIC code is 8300.