What thyssenkrupp Group Services Gdańsk does

thyssenkrupp Group Services Gdańsk (tkGSG) is a wholly-owned Polish shared service center of German industrial and technology group thyssenkrupp AG. Founded in 2014 and headquartered at al. Grunwaldzka 472D in Gdańsk — within the Olivia Six office building in the Tricity area — tkGSG provides IT, finance, procurement, and cross-functional business support services exclusively to other thyssenkrupp entities. Its stated purpose is to enable thyssenkrupp group companies to focus on their core business by centralizing standardized, optimized back- and middle-office processes in a single delivery hub.

The company delivers four core service lines. Finance & Accounting covers Purchase to Pay, Accounts Receivable, Accounts Payable, General Ledger, Controlling, and Master Data Management. IT Services span Infrastructure & Security and Applications & Platforms. Cross-Functions provides Remote Assistance, Project Management, and Administration Services. Procurement covers supply chains, purchase orders, vendor management, and sourcing. Services are delivered to thyssenkrupp entities across Europe, USA, Canada, Japan, Malaysia, and Singapore, with multilingual support centered on German and English. The team is described as diverse (>60% women, 50% women in managerial positions, 14 nationalities, average age 35).

tkGSG's business model is a captive managed-services arrangement: revenue is generated internally through service delivery to thyssenkrupp group entities, pricing is negotiated internally and not publicly disclosed, and there is no external customer base. The entity is registered as a Polish private limited company (sp. z o.o., KRS 0000498388) and operates from a single Gdańsk office on the 10th and 11th floors of Olivia Six. Compliance posture includes GDPR, Poland's whistleblower protection regime, and the EU–US Data Privacy Framework. The company has received CEE Business Services Awards for Business Centre Director of the Year (Poland) and Business Services Firm (Gdańsk/Gdynia).

Name

thyssenkrupp Group Services Gdańsk

Legal name

thyssenkrupp Group Services Gdańsk sp. z o.o.

Website

https://thyssenkrupp-gdansk.pl

Company type

Private

Founded year

2014

Operating status

Operating

Short description

thyssenkrupp Group Services Gdańsk is a wholly-owned Polish shared service center providing IT, finance, procurement, and cross-functional business support services exclusively to thyssenkrupp AG group entities worldwide from its Gdańsk office.

Ownership category

akta.pro rank

Product category

Shared Business Services / Global Business Services

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

akta.pro secondary industries

Vendor Master Data Management & Onboarding (BPAAAJAB), Procurement Helpdesk & Stakeholder Support (BPAAAJAD)

Keywords

• Shared business services
• Finance accounting outsourcing
• IT infrastructure services
• Procurement services
• Global business services

Headquarters

HQ city

Gdansk

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Shared Services to thyssenkrupp Group Companies: As a shared service center, tkGSG provides IT, financial, procurement, and cross-functional services to other thyssenkrupp entities. Revenue is generated internally as part of the thyssenkrupp group's internal service delivery model. The company aims to improve efficiency and productivity, enhance customer experience and data management while being agile and innovative, enabling thyssenkrupp companies to focus on their core business.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

thyssenkrupp Group Services Gdańsk operates as an internal shared service center providing IT, Finance & Accounting, Procurement, and Cross-Functions services to other thyssenkrupp group companies across Europe, North America and Asia. Its Finance & Accounting line covers Purchase to Pay, Accounts Receivable/Payable, General Ledger, Controlling and Master Data Management; IT covers Infrastructure & Security and Applications & Platforms; Procurement covers supply chains, purchase orders and vendor management; and Cross-Functions covers Remote Assistance, Project Management and Administration Services.

Product overview

thyssenkrupp Group Services Gdańsk operates as a shared service center providing a portfolio of business and IT services to thyssenkrupp companies worldwide. The offering consists of four core service lines: Finance & Accounting Services (covering Purchase to Pay, Accounts Receivable, Accounts Payable, General Ledger, Controlling, and Master Data Management), IT Services (Infrastructure & Security and Applications & Platforms), Cross-Functions Services (Remote Assistance, Project Management, and Administration), and Procurement Services (supply chains, purchase orders, vendor management). Services are delivered to customers across Europe, USA, Canada, Japan, Malaysia, and Singapore in German and English languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Finance & Accounting Services Shared Finance & Accounting services for thyssenkrupp operating companies, covering Purchase to Pay, Accounts Receivable, Accounts Payable, General Ledger, Controlling, and Master Data Management, with standardized processes to streamline customers' financial operations.
• IT Services IT shared services for thyssenkrupp companies covering Infrastructure & Security and Applications & Platforms, ensuring appropriate processes, people, and technologies are organized to provide the highest quality of service delivery.
• Cross-Functions Services Cross-functional support services for thyssenkrupp companies including Remote Assistance, Project Management, and other Administration Services, enabling customers to focus on their core business objectives.
• Procurement Services Procurement services for thyssenkrupp companies covering supply chains, purchase orders, vendor management, and sourcing, providing optimized and cost-efficient procurement support.

Named customers1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• thyssenkrupp AGcoreStrategic or Co-development PartnertkGSG operates as a subsidiary and integral part of thyssenkrupp AG, the parent industrial and technology group. As thyssenkrupp Group Services Gdańsk, the company is the first-choice provider of business and IT services enabling other thyssenkrupp group companies to focus on their core business. thyssenkrupp AG's Compliance Investigations Department (CO/L&C-INV) supports tkGSG with receiving reports and conducting investigations.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Foundever: Foundever (formed from the Sitel/Concentrix CX merger and subsequent carve-outs) provides customer and back-office BPO services with European delivery centers, partially overlapping with tkGSG's shared service model.
• Concentrix: Concentrix delivers CX-focused BPO with growing F&A/procurement capabilities and a Polish delivery footprint — an emerging player with partial overlap to tkGSG's service mix.

Direct peers

• Genpact: Genpact is a pure-play BPO/GBS provider with deep F&A, procurement, and supply-chain shared services capabilities and significant Poland delivery presence — a direct functional peer for tkGSG's core services.
• Infosys BPM: Infosys BPM operates global business process management services spanning F&A, procurement, and master data management with delivery hubs in Central/Eastern Europe. Directly comparable on multi-function SSC delivery model.
• WNS: WNS provides F&A, procurement, and analytics-driven BPO services to global enterprises, with multi-shore delivery including Europe — a comparable multi-function SSC operator.
• Capgemini Business Services: Capgemini operates a large Business Services arm delivering F&A, procurement, and IT shared services to multinational clients, including major delivery centers in Poland. It is a direct comparable in multi-function BPO/SSC delivery to enterprise customers.
• Arvato (Bertelsmann): Arvato began as Bertelsmann's internal SSC and expanded to serve external clients across finance, procurement, IT, and customer services — a particularly relevant peer given its captive-then-external trajectory.

Others

• Teleperformance: Teleperformance is a global BPO provider with European/Polish delivery centers focused primarily on customer experience, but with adjacent back-office capabilities that make it a thematic ecosystem peer for SSC delivery.

Broad incumbents

• Accenture Operations: Accenture's Operations practice delivers F&A, procurement, and IT services at scale to global enterprises. It is a broader incumbent rather than a focused SSC, but competes for similar mandates.
• TCS (Tata Consultancy Services): TCS operates large-scale global IT and BPO delivery including finance and procurement services, but as part of a broader IT services portfolio rather than a pure-play SSC like tkGSG.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/thyssenkrupp.com
• Facebookfacebook.com/thyssenkruppkariera
• LinkedInlinkedin.com/company/thyssenkrupp-gss-gdansk
• Instagraminstagram.com/thyssenkruppcareer

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about thyssenkrupp Group Services Gdańsk