Heime Uster

What Heime Uster does

Heime Uster is a municipal elderly care institution owned and operated by the City of Uster in the Canton of Zurich, Switzerland, tracing its history back to 1914. It operates two campuses — Im Grund in central Uster and Dietenrain in Riedikon-Uster — comprising five facilities: two nursing care centers (Pflegezentrum Im Grund and Pflegezentrum Dietenrain), a senior residence (Altersheim Im Grund, 28 residents), an independent-living residence (Wohnheim Im Grund), and 38 specialized dementia beds across protected units. The institution serves approximately 220 residents with a workforce of 300+ employees plus ~70 volunteers and ~50 apprentices, supplemented by 2 public restaurants, banquet/event venues, day and overnight care programs (Panorama), temporary care, holiday rooms, an on-site pharmacy and laboratory, mobile dental and ophthalmology services, and aromatherapy.

The organization's technology footprint is modest and operationally focused: a TYPO3 CMS website hosted by City of Uster IT services, Google Maps integration, and the Myo digital communication platform (by Myosotis GmbH) enabling staff-to-family photo and update sharing. Revenue derives from three primary subscription/recurring daily rate streams — accommodation fees (CHF 134–194/day), care supervision fees (CHF 35–75/day), and nursing care contributions (CHF 7.24–23/day with the remainder covered by health insurance and cantonal subsidies) — plus ancillary income from restaurants, banquets, day care, and event space rental. Go-to-market is community-led, with referrals sourced from hospitals, doctors, Spitex home-care services, and the City of Uster Health Department, supplemented by the INTERMEZZO biannual magazine, community cultural events, and membership in ARTISET Zürich and CURAVIVA industry associations.

Heime Uster is ISO 9001:2015 certified by SGS continuously since 2016 (re-certified 2019, 2022, 2025) and is governed as part of the City of Uster's public administration under its Health Department. Operating geographies are limited to Uster and Canton Zurich, with no external shareholders, no funding rounds, and no M&A activity — the entity's growth path is operational and service-line extension rather than commercial scaling.

Name

Heime Uster

Legal name

Heime Uster

Website

https://heime-uster.ch

Company type

Private

Founded year

1914

Operating status

Operating

Headcount range

101–250 employees

Short description

Heime Uster is a municipal elderly care institution in Uster, Switzerland, owned by the City of Uster. It operates five facilities across two campuses providing nursing care, dementia care, senior residence, independent living, day care, and ancillary hospitality services to approximately 220 residents.

Ownership category

akta.pro rank

Product category

Residential Elderly Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing Care Facilities (Skilled Nursing Facilities) (623110), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Memory Care Units within Skilled Nursing Facilities (SNF/Nursing Homes) (HLADACAC), Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB), Dementia & Alzheimer’s Respite Care (HSABAGAF), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)

Keywords

• Elderly care services
• Residential nursing care
• Dementia care units
• Assisted living facilities
• Senior day care

Headquarters

HQ city

Uster

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Accommodation fees (Hotellerietaxe): Daily accommodation fees ranging from CHF 134-186 per day depending on facility type and room category (single/double room with shower/WC)
2. Care fees (Betreuungstaxe): Daily care supervision fees ranging from CHF 35-75 per day depending on care level and whether protected/specialized unit
3. Nursing care costs (Pflegekosten): Daily nursing care contributions paid by residents: CHF 7.24 for BESA level 1, CHF 23 for higher levels. Remaining costs covered by health insurance and cantonal subsidies.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Heime Uster operates a multi-facility elderly care organization providing long-term residential nursing care, retirement living, specialized dementia care in protected units, temporary/transitional care, and day/overnight programs for seniors living at home. The institution supplements core care with hospitality services including two public restaurants, banquet/event spaces, on-site pharmacy and laboratory, and a digital communication platform (myo) connecting families with residents.

Product overview

Heime Uster operates as a multi-facility elderly care organization offering a comprehensive portfolio of residential, care, and hospitality services. The core offerings include two nursing care centers (Pflegezentrum Dietenrain and Pflegezentrum Im Grund), an retirement home (Altersheim Im Grund), an independent living residence (Wohnheim Im Grund), protected dementia units, a temporary care unit (Temporär-Abteilung Oase), and day/overnight care (Panorama). Supporting services include two restaurants (Restaurant Terrasse and Restaurant Paradiso), event space rentals, on-site pharmacy and laboratory, digital communication platform (myo), activation and socioculture programs, and on-site eye and dental care. The organization operates from two locations: Dietenrain and Im Grund, both in Uster, Switzerland.

Differentiator

Problem solved

Functional benefit

Brands

• myo: A digital communication platform used by Heime Uster to provide family members with insights into residents' daily lives, sharing photos and special moments.

Products and services

• Pflegezentrum Dietenrain Nursing care center located in a rural setting with views of Lake Greifensee, offering single rooms (with exceptions for the protected 'EG See' dementia unit) and 24/7 nursing care for elderly residents.
• Pflegezentrum Im Grund Nursing care center at the Im Grund campus with departments named Sonnenblick, Horizont, Abendrot, Oase, and Garten (protected dementia unit), providing 24/7 nursing care and medical supervision.
• Altersheim Im Grund Traditional retirement home (built 1914), wheelchair-accessible across three floors, accommodating 28 residents and equipped to handle higher care needs since 2017.
• Wohnheim Im Grund Independent living apartments for individuals and couples who can live largely autonomously, offering 1-room and 2-room apartments with full board, housekeeping, care, and light nursing support.
• Geschützte Abteilungen (Protected Dementia Units) Specialized secure dementia care units with 18 beds at Dietenrain (EG See) and 20 beds at Im Grund (Garten) for individuals with dementia who frequently lose their way, featuring enhanced supervision and structured daily rhythms.
• Temporär-Abteilung Oase Temporary and transitional care unit offering short-term stays, acute and transitional care (Akut- und Übergangspflege, AÜP), and holiday care following hospitalization or during caregiver respite.
• Panorama Day Care & Overnight Stays Day care and overnight stay program for seniors living at home, offering structured days, social activities, meals, and professional care at the Im Grund location (full day CHF 140, half day CHF 90, overnight CHF 110).
• Ferienzimmer/Ferienwohnung (Holiday Stays) Holiday rooms and apartments available at both locations for short-term trial stays before permanent admission or for caregivers/respite use, with advance viewing and reservation.
• myo Digital Communication Platform Digital communication platform provided by Myosotis GmbH that allows staff to share photos and updates from residents' daily lives with family members, enabling relatives to participate in daily moments from anywhere.
• Restaurant Terrasse Self-service restaurant at the Im Grund location, open 365 days/year from 09:30-17:00, offering daily changing lunch menus and a children's playground for residents and public visitors.
• Restaurant Paradiso Table-service restaurant at the Dietenrain location with panoramic lake views, daily changing menus, à-la-carte options, and seasonal desserts, open 365 days/year.
• Räume mieten / Bankette (Event Space Rental) Event space rental including the Wühresaal and smaller rooms for private and corporate events with catering options, available to external customers and residents' families.
• Eigene Apotheke und Labor (On-site Pharmacy & Laboratory) On-site pharmacy at both locations and laboratory at Im Grund providing flexible and cost-effective medication supply and quick diagnostic results for residents.

Quantifiable outcome

• Successful ISO 9001:2015 re-certification in 2025, maintaining quality standards continuously since 2016
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• ARTISET ZürichcoreOthersHeime Uster is a member of ARTISET Zürich, the cantonal association for organizations in the health and social sector. ARTISET Zürich is affiliated with CURAVIVA at the national level, which is part of the ARTISET federation together with INSOS (disability services) and YOUTVITA (children and youth services). This membership provides industry representation, best practice sharing, and professional development opportunities.
• CURAVIVAcoreOthersNational industry association for service providers for elderly people. Heime Uster has membership through ARTISET Zürich affiliation. Provides access to industry standards, training resources, and networking.
• Gesundheitsmeile UstercoreStrategic or Co-development PartnerHealthcare education cooperation between Spital Uster, Spitex Uster, Heime Uster, and Stiftung Wagerenhof. Jointly organizes professional events for employees and continuing education for trainers across the four institutions.
• Frauenverein UsterminorChannel Partner/ Reseller/ DistributorWomen's association provides transportation services for residents to medical appointments outside the homes. Equipped with vehicles for wheelchair transport. Services available for residents needing transport to specialist appointments.
• Besuchsdienst UsterminorChannel Partner/ Reseller/ DistributorVoluntary visiting service for elderly people in Uster. Provides companionship visits, walks, reading conversations for residents who benefit from social interaction.
• Zivilschutzorganisation Kanton ZürichminorStrategic or Co-development PartnerCivil protection organization provides week-long basic training placements in housekeeping, kitchen, and dementia care. Offers structured training opportunities for civil service members.
• Zivilschutzorganisation Stadt UsterminorStrategic or Co-development PartnerCity of Uster civil protection provides annual refresher course placements in technical services, care support, and event/excursion assistance.
• Dr. Hüls (Zahnärztin)minorImplementation/ SI/ Consulting PartnerDentist providing on-site dental examinations and basic dental hygiene treatments twice yearly at both locations. Part of comprehensive on-site medical services.
• Augenmobil (Dr. Bachmann)minorImplementation/ SI/ Consulting PartnerMobile ophthalmology service providing on-site eye examinations twice yearly. Coordinates with visilab-at-home for glasses services when needed.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Stadt Zürich Pflegezentren: Municipal elderly care provider in the City of Zurich operating multiple Pflegezentren and Alterszentren across the canton. Most directly comparable peer to Heime Uster given identical municipal ownership structure, mixed-continuum offering (assisted living, skilled nursing, dementia), and shared Swiss regulatory framework.
• Senevita AG: Swiss operator of residential and nursing homes with strong presence in German-speaking Switzerland. Comparable in operating assisted living, skilled nursing, and dementia care across multiple facilities with similar BESA-level pricing structure.
• Alterszentren Stadt Winterthur: Municipal elderly care operator serving Winterthur and surrounding Canton Zurich municipalities. Comparable as another municipal-operator peer in the same canton with multi-site Pflegezentren and assisted living services.
• Tertianum Group: Largest privately operated Swiss provider of senior residences, assisted living, and skilled nursing. Directly comparable in product offering and pricing tiers, though privately held and broader in geographic reach across Switzerland.
• Domicil Bern AG: City-owned elderly care operator in Bern providing residential, nursing, and dementia care across multiple sites. Compares structurally as another Swiss municipal multi-facility operator with a similar mixed care continuum and care-level pricing model.

Others

• CURAVIVA Schweiz: National industry association for Swiss elderly care providers of which Heime Uster is a member through ARTISET Zürich. Industry-body / ecosystem enabler rather than an operating peer; relevant for benchmarking and policy context.
• Spitex Uster: Local home-care (Spitex) provider partnered with Heime Uster via the Gesundheitsmeile Uster network. Adjacent operator in the same elderly care continuum; a substitute service for some patients but also a feeder channel into Heime Uster's residential services.

Regional players

• Allmend Pflegezentrum Uster: Local same-region adult day care and services provider in Uster. Adjacent local service operating in the same community; included where regional peers exist for local continuum-of-care analysis.

Broad incumbents

• Clariane (formerly Orpea) Suisse: European elderly care group's Swiss subsidiary operating skilled nursing and assisted living facilities. A broad incumbent in the Swiss elderly care market with multi-site presence; comparable in service line but competes at enterprise scale.
• Korian Schweiz: Swiss arm of the European Korian/Clariane group, operating numerous care homes and assisted living residences across Switzerland. A larger incumbent offering overlapping care services but as part of a wider pan-European portfolio.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/heime-uster

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heime Uster