What Spitex Uster does

Spitex Uster is a Swiss outpatient home care and support organization operating as a municipal business unit (Geschäftsfeld) of the City of Uster (Stadt Uster). It is the designated official Leistungserbringerin (authorized service provider) for the municipalities of Uster and Mönchaltorf in the Canton of Zurich, serving approximately 1,000 clients annually with 140 staff delivering around 135,000 care interventions per year. Its core portfolio covers medically prescribed nursing care (Pflege) under the Swiss KLV tariff system, psychiatric nursing, household and companionship services, family caregiver coaching, medical foot care, continence/stoma counselling, and a physical medical equipment shop; recently expanded offerings include Night Spitex (22:00-07:00) launched in February 2026 and a self-pay Spitex Plus sub-brand.

The organization runs no proprietary technology platform; client intake is handled through phone, email, and the third-party OPAN online registration portal, and services are delivered in clients' homes or at its Wagerenstrasse 45 headquarters in Uster, which houses the Ambulatorium outpatient clinic and equipment shop. No AI/ML capabilities, APIs, integrations, or patents are disclosed.

The revenue model is a hybrid of KLV-reimbursed nursing services (covered by mandatory health insurance with patient deductible, 10% co-payment, and a CHF 7.65/day statutory patient contribution), municipal subsidies from Stadt Uster and Mönchaltorf covering residual costs, and direct self-pay revenue from household services (including Spitex Plus) and equipment rental/sales. Pricing follows regulated Swiss KLV hourly tariffs (CHF 52.60-76.90/hour across service categories A-C). Leadership comprises Ildiko Gabulya (Gesamtleiterin), Eva Gabathuler (Head of Care / Deputy), Séverine Schultheiss (Deputy Head of Care), and Jsabelle Gutknecht (Head of Household and Services). The entity is fully municipally owned, with no external funding rounds, M&A, or geographic expansion beyond its catchment.

Name

Spitex Uster

Legal name

Spitex Uster

Website

https://spitex-uster.ch

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Spitex Uster is a municipally owned Swiss home care organization (business unit of Stadt Uster) that delivers nursing, psychiatric, household, and specialized outpatient services to approximately 1,000 residents of Uster and Mönchaltorf annually, reimbursed via Swiss health insurance, municipal subsidies, and self-pay.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (621610)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Medicare-Certified Skilled Nursing Visits (RN/LPN) (HSABACAA)

Keywords

• Home nursing care
• Outpatient care services
• Psychiatric home care
• Household support services
• Medical equipment rental

Headquarters

HQ city

Uster

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Nursing Care Services (KLV): Reimbursement through mandatory health insurance (OKP) for medically prescribed nursing services per KLV rates. Clients pay deductible and 10% co-payment plus statutory daily patient contribution of CHF 7.65.
2. Municipal Subsidies: Public funding from City of Uster and Municipality of Mönchaltorf covering remaining costs of insured services after health insurance and patient contributions.
3. Household and Care Services (Self-Pay): Household and care services are not covered by mandatory insurance and are billed directly to clients. Some coverage may be available through supplementary insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Spitex Uster delivers outpatient (ambulatory) nursing care, psychiatric nursing, household and companionship support, family caregiver coaching, and related specialized services (foot care, continence counseling, rollator safety checks) directly in clients' homes in the municipalities of Uster and Mönchaltorf. Nursing services are billed per Swiss KLV tariffs and largely covered by mandatory health insurance with patient co-payment; supplementary household and care services are self-pay. A physical shop rents and sells medical aids and equipment.

Product overview

Spitex Uster is a home healthcare and outpatient care services provider operating as a business unit of the City of Uster. The organization serves approximately 1,000 clients with 140 staff members conducting 135,000 care visits annually across Uster and Mönchaltorf municipalities. The portfolio consists of core nursing care services (Pflege) covering personal hygiene, treatment care, dementia support, and end-of-life care; psychiatric nursing care (Psychiatrische Pflege) with crisis management and therapeutic support; and housekeeping and companionship services (Hauswirtschaft und Betreuung). Supplementary offerings include Spitex Plus for additional household tasks, medical foot care, continence and stoma counseling, an outpatient clinic, a medical equipment shop for rental and sale of mobility aids, and nighttime nursing care (Nachtspitex). The organization also supports family caregivers through coaching programs. Services are provided in Uster and Mönchaltorf municipalities.

Differentiator

Problem solved

Functional benefit

Brands

• Spitex Plus: Additional housekeeping and care services beyond the standard offerings, including window cleaning, gardening, errands, and accompaniment to appointments outside the home.

Products and services

• Pflege (Nursing Care) Medical and personal nursing care delivered in the client's home, including help with personal hygiene, treatment care per medical prescription, dementia support, and end-of-life care for residents of Uster and Mönchaltorf.
• Psychiatrische Pflege (Psychiatric Care) In-home psychiatric nursing including crisis management, self-help strategies, goal setting, daily structure support, therapeutic companionship with DBT, trauma counseling, and medication management for mental health conditions.
• Hauswirtschaft und Betreuung (Housekeeping and Care) Household support including cleaning, shopping, laundry, meal preparation, and daily assistance, plus companionship services providing reliable daily structure through shared activities for clients needing help at home.
• Spitex Plus Supplementary housekeeping and care services beyond standard covered needs, including window cleaning, gardening, errands, and accompaniment to appointments outside the home. No medical prescription required.
• Pflegende Angehörige (Caregiving Family Members Program) Coaching and support program for family caregivers, including comprehensive consultation, individual needs analysis, and regular ongoing coaching by trained nursing professionals, plus the option of fair-hourly-wage employment.
• Fusspflege (Foot Care) Professional medical foot care offered to residents of Uster and Mönchaltorf with medical prescription, available at the client's home or at the practice location, billable through basic health insurance.
• Kontinenz- und Stomaberatung (Continence and Stoma Counseling) Consultation services for bladder weakness and fecal incontinence, as well as specialized support for people with artificial urinary or intestinal openings (stoma).
• Ambulatorium (Outpatient Clinic) Outpatient clinic services at the Wagerenstrasse 45 location where certain services are also available in practice rooms, including medical foot care.
• Spitex Shop (Medical Equipment Rental and Sales) Rental and sale of medical aids and equipment including rollators, wheelchairs, bath and shower aids, cushions, walking aids, commodes, grabbers, toilet seat risers, eating aids, dressing aids, sock aids, playing card holders, shoe non-slip protection, and walking aid accessories.
• Nachtspitex (Night Spitex) Nighttime nursing care service providing care and attendance to clients between 22:00 and 07:00, extending the organization's care availability to 24-hour coverage.
• Rollatorenkontrolle (Rollator Safety Inspection) Safety inspection service for rollators (walking frames) to ensure mobility aid safety and proper functioning for clients using them.

Quantifiable outcome

• 1,000 clients served annually with 135,000 care interventions
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Stadt Uster (City of Uster)coreOthersSpitex Uster is a Geschäftsfeld (business unit) of the City of Uster. The municipality is the public authority responsible for ensuring home care services are available to residents and co-finances insured services through municipal subsidies.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Spitex Bern: Spitex Bern is a major Swiss Spitex organization offering skilled nursing, household, and psychiatric home care under the same KLV regulations and municipal mandate model. Operates comparably to Spitex Uster in scale, service mix, and customer base.
• Spitex Zürich: Spitex Zürich is the largest Swiss home care provider, delivering nursing, household, and psychiatric services under the same KLV tariff structure and municipal-authorization model as Spitex Uster. It is the most direct functional peer within the same Swiss regulatory and reimbursement framework.
• Spitex Stadt Luzern: Spitex Stadt Luzern is a municipal home care provider in Lucerne, offering the same KLV nursing, household, and psychiatric care services as Spitex Uster. Comparable on regulatory model, service mix, and customer base.
• Spitex Stadt Winterthur: Spitex Winterthur is a municipal home care provider in the Canton of Zurich, comparable to Spitex Uster in service portfolio (KLV nursing, household, psychiatric care) and in operating as a public-service organization under Swiss KLV tariffs.
• Spitex Basel: Spitex Basel provides municipal home healthcare services in Basel, with the same service categories (Pflege, Haushalt, Psychiatrische Pflege) and KLV reimbursement model as Spitex Uster. Compares directly on service portfolio and target customer.

Emerging players

• Home Instead Schweiz: Home Instead Schweiz is a private-franchise home care provider offering companionship and personal care services in Switzerland. It is comparable to Spitex Uster on customer segment (seniors needing in-home support) but is privately operated rather than a municipal mandated provider.
• Medgate Schweiz: Medgate is a Swiss telemedicine and digital health provider offering remote consultations and care coordination. Comparable to Spitex Uster only at the edges of care coordination and patient access, but operates in a different delivery modality (virtual rather than in-home).

Broad incumbents

• Tertianum Group: Tertianum is Switzerland's largest private senior care and residence operator, offering assisted living, residential care, and related services. It is comparable to Spitex Uster through overlap on elderly care customers and related services, but is a broader residential-care incumbent rather than a home-care specialist.
• Rotkreuz-Spitex (Schweizerisches Rotes Kreuz): The Swiss Red Cross operates Spitex services across multiple cantons, providing home nursing and household support under the same KLV framework. Comparable to Spitex Uster on service delivery model and target customers, though broader in geographic footprint.
• Senevita Group: Senevita operates residential aged care and assisted living facilities across Switzerland. Comparable to Spitex Uster on the elderly care customer segment and partial overlap on caregiver support, but operates as a residential facility rather than a home-based care provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/spitex-uster

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spitex Uster