Ohio 211
- Company typePrivate
- Founded1978
- HeadquartersMansfield, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
Ohio 211 firmographics
Firmographics- Name
- Ohio 211
- Legal name
- Ohio 211
- Website
- https://ohio211.org
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Ohio 211 industry classification
Industry- Product category
- Social Services Information and Referral
- NAICS
- Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Membership Organizations (8600)
- akta.pro primary industry
- Financial Assistance & Benefits Navigation Services (BPAGAEAK)
- akta.pro secondary industries
- Housing Assistance & Homeless Services (BPAGAEAB), Mental Health & Crisis Support Services (BPAGAEAH)
Keywords
Where Ohio 211 is headquartered
LocationHeadquarters
- HQ city
- Mansfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Ohio 211 business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Government Funding: Ohio 211 coordinates 13 regional 211 centers serving all 88 Ohio counties. The organization receives government support including partnership with Ohio Department of Children and Youth for statewide expansion. Designated as the implementation coordinator for 211 services in Ohio by the Public Utilities Commission of Ohio.
- Private Membership Organization: Ohio 211 is a private, non-profit membership organization served by 13 regional centers across the state. Funded through membership fees and private support to coordinate statewide 211 services.
- Donations and Sponsorships: Ohio 211 welcomes local sponsors who wish to partner with an existing regional 211 provider to fund 211 service and promote 211 within their community. Service is provided free to the public.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Access Service |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Ohio 211 product offering
Product offeringCore offering
Ohio 211 coordinates and supports 211 information and referral services that connect Ohio residents to health and human service resources, including food, housing, utilities, healthcare, mental health, employment, and legal aid. The free, confidential service is accessible 24/7/365 by dialing 211 or 888-OHIO-211, via text, or online, and is delivered through 13 regional 211 centers serving all 88 Ohio counties. Trained navigators conduct holistic needs assessments to match callers with appropriate community resources.
Product overview
Ohio 211 is a single unified service offering — a statewide 211 information and referral (I&R) helpline that connects Ohioans to community resources. The core offering is the 211 phone/text/online service coordinated across 13 regional centers serving all 88 Ohio counties. Supporting this core service is an interactive Data Dashboard powered by Power BI for tracking usage and impact metrics. A current expansion initiative, in partnership with the Ohio Department of Children and Youth, is extending 211 coverage to all 88 counties with enhanced family-focused screening and referral capabilities through June 2026.
Differentiator
Problem solved
Functional benefit
Products and services
- Ohio 211 Core Service (211 Helpline) A free, confidential, 24/7/365 three-digit telephone helpline (211 or 888-OHIO-211), plus text and online channels, that connects Ohio residents to community resources for food, housing, utilities, healthcare, mental health, employment, legal aid, and other human services. Trained navigators conduct holistic needs assessments and refer callers to resources through a statewide database, coordinated across 13 regional 211 centers serving all 88 Ohio counties.
- Ohio 211 Data Dashboard An interactive Power BI-based dashboard providing public-facing analytics on 211 service usage across Ohio, including contact volume by county, need trends, referrals provided, service gaps, and client impact stories. Used by partners, stakeholders, and the public to monitor the 211 network's reach and effectiveness.
Quantifiable outcome
- 797,120 total contacts answered in Ohio in 2025
- +3 more outcomes
Companies that use Ohio 211
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
Ohio 211 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Ohio 211 partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core.
- Ohio Department of Children and Youth (Ohio DCY)coreOhio 211, in partnership with Ohio DCY, is expanding 211 service statewide to all 88 counties. The partnership supports increased screening and referrals of families with children to key programs impacting DCY's three bold goals: giving every baby a fighting chance, giving every child a strong start, and keeping families together. Expansion counties have a rolling launch schedule through June 2026.
- Ohio Department of Children and Youth (Ohio DCY)coreGovernor DeWine announced statewide expansion of 211 in partnership with Ohio DCY to provide enhanced services for families with children across all 88 Ohio counties.
- Public Utilities Commission of Ohio (PUCO)corePUCO authorized Ohio 211 as the implementation coordinator for 211 services in Ohio (Case No. 93-1799-TP-COI, June 21, 2001). Granted authority to oversee 211 development and management statewide.
- Inform USAcoreRegional 211 providers must be accredited by Inform USA and adhere to current Inform USA Standards and Quality Indicators to receive 211 designation in Ohio.
- Ashtabula County Community Action AgencycoreRegional 211 provider serving Ashtabula County. Contact: 440-997-5957.
- Pathways of Central OhiocoreRegional 211 provider serving central Ohio. Contact: 800-544-1601.
- Fairfield County 211coreRegional 211 provider serving Fairfield County. Contact: 740-687-0500.
- United Way of Greater CincinnaticoreRegional 211 provider serving greater Cincinnati area. Contact: 513-721-7900 or 800-233-4357.
- Help Network of Northeast OhiocoreRegional 211 provider serving northeast Ohio. Contact: Call 211.
- United Way of Greater ClevelandcoreRegional 211 provider serving greater Cleveland area. Contact: 216-436-2100.
- Helpline of Delaware and Morrow CountycoreRegional 211 provider serving Delaware and Morrow County. Contact: 740-363-1835.
- United Way of Greater Dayton/HelplinkcoreRegional 211 provider serving greater Dayton area. Contact: 937-225-3001.
- Lifeline, Inc.coreRegional 211 provider. Contact: 440-354-2148.
- United Way of Summit and MedinacoreRegional 211 provider serving Summit and Medina counties. Contact: 330-762-7601.
- Lutheran Social ServicescoreRegional 211 provider. Contact: 211: 614-221-2255, Administration: 614-228-5200.
- United Way of Greater ToledocoreRegional 211 provider serving greater Toledo area. Contact: 419-248-2424.
- Mansfield Richland County Public Library/First Call 211coreRegional 211 provider serving Richland, Ashland, Huron, and Wayne Holmes counties. Contact: Richland 419-522-4636, Ashland 844-984-1151, Huron 844-933-0507, Wayne/Holmes 330-963-6363 ext. 1.
- Federal Communications Commission (FCC)coreFCC designated the telephone number 211 nationally for access to community resource information on July 21, 2000 (FCC 00-256).
- 211 United Way BrandcoreOhio 211 follows the 211 United Way Brand Guidelines for all materials and communications. Partners and regional centers use assets consistently across all communications.
Scale indicators11 records
Recent moves8 records
Expansion highlights5 records
Ohio 211 competitors and assessment
Company assessmentEmerging players
- Unite Us: Social care coordination platform connecting health and social service providers. Operates in the same broader social services referral ecosystem but with a software/networking model rather than a phone-based navigation service.
- NowPow (acquired by Unite Us): Social care referral platform connecting patients to community resources. Overlapping value proposition with Ohio 211's navigator-driven resource matching but delivered as a software product to healthcare providers.
- Findhelp (formerly Aunt Bertha): Digital platform connecting people to social services in the U.S. Functions as a self-service alternative to 211 phone-based navigation. Comparable mission of social service navigation but operates via website/app rather than live navigators.
Broad incumbents
- 988 Suicide & Crisis Lifeline: Adjacent federally-designated three-digit crisis line (988) handling mental health and suicide crises. Operates in a different but related segment of the social services referral ecosystem — explicitly differentiated from 211 in Ohio's own marketing materials.
- United Way Worldwide (211 National Brand): National umbrella organization that owns the 211 brand and brand guidelines Ohio 211 follows. Several regional Ohio 211 providers are United Way affiliates, creating direct structural and operational overlap.
Direct peers
- 211 San Diego: Direct peer operating the 211 service for San Diego County with comparable scope (housing, food, utilities, mental health referrals). Same coordination model and regulatory designation as Ohio 211 but in a different geography.
- 211 LA County: Direct peer operating the 211 helpline for Los Angeles County, California. Serves as the regional information and referral coordinator in a different geography with the same hub-and-spoke model coordinating multiple providers, regulatory mandate, and free 24/7 service to residents.
- Heart of Texas 211 (2-1-1): Direct peer providing 211 information and referral services across multiple Texas counties with a similar coordinator structure. Comparable service scope (food, housing, utilities, mental health) and reliance on government and United Way partnerships.
Others
- Inform USA: Industry association that sets accreditation standards for I&R services. Ohio 211 requires all regional providers to hold Inform USA accreditation, making it the quality-standard-setting body for Ohio 211's network.
Regional players
- Mansfield Richland County Public Library / First Call 211: Regional 211 provider within Ohio 211's network, serving Richland, Ashland, Huron, and Wayne Holmes counties. The President's home organization, illustrating the structural relationship between Ohio 211 and its 13 regional centers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Ohio 211 social profiles
Digital presenceOhio 211 compliance and trust
Trust signalCompliance1 record
Ohio 211 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ohio 211 leadership team
Management profileNumber of profiles
Profiles13 records
Ohio 211 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ohio 211 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ohio 211
What does Ohio 211 do?
Ohio 211 coordinates and supports 211 information and referral services that connect Ohio residents to health and human service resources, including food, housing, utilities, healthcare, mental health, employment, and legal aid. The free, confidential service is accessible 24/7/365 by dialing 211 or 888-OHIO-211, via text, or online, and is delivered through 13 regional 211 centers serving all 88 Ohio counties. Trained navigators conduct holistic needs assessments to match callers with appropriate community resources.
Is Ohio 211 a public or private company?
Ohio 211 is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Ohio 211 founded?
Ohio 211 was founded in 1978. It employs 1 to 10 people.
Where is Ohio 211 based?
Ohio 211 is headquartered in Mansfield, United States, in the North America region.
How does Ohio 211 make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are private Membership Organization and donations and Sponsorships.
Who are Ohio 211's main competitors?
Emerging players on record are Unite Us, NowPow (acquired by Unite Us) and Findhelp (formerly Aunt Bertha). Broad incumbents are 988 Suicide & Crisis Lifeline and United Way Worldwide (211 National Brand). Direct peers are 211 San Diego, 211 LA County and Heart of Texas 211 (2-1-1). Inform USA is listed as an others. Mansfield Richland County Public Library / First Call 211 is listed as a regional player.
Does Ohio 211 have an API?
No public API is recorded for Ohio 211.
What industry is Ohio 211 in?
Ohio 211's product category is Social Services Information and Referral. Its primary akta.pro industry code is BPAGAEAK, Financial Assistance & Benefits Navigation Services, with a secondary code of BPAGAEAB, Housing Assistance & Homeless Services. Its NAICS code is 624190 and its SIC code is 8300.