Total Care Health Services Ltd

What Total Care Health Services Ltd does

Total Care Health Services Ltd is the specialist nursing division of Access Community Health, a New Zealand-based home and community healthcare provider. The company delivers mobile nursing services directly to patients' homes, workplaces, and places of study, with a clinical focus on wound care management, catheter and IV treatment management, palliative and end-of-life care, stoma therapy, surgical drains, halo traction, and 24/7 complex care. It is the largest provider for ACC injury management support services in New Zealand and supports more than 40,000 people annually, with a workforce of approximately 3,500 nurses, support workers, and allied health professionals deployed across 22 regional offices spanning Whangarei to Southland.

The business operates on a primarily government-funded revenue model, with services funded by Te Whatu Ora (Health New Zealand), the Ministry of Social Development, ACC, and NASC agencies under multi-year contracts (50+ funding contracts held). Private pay options are available for in-home nursing and self-referral is offered for wound care, providing a smaller secondary revenue stream. The acquisition of Focus on Potential in December 2024 extended the service portfolio into specialist rehabilitation (physiotherapy, occupational therapy, psychology, speech therapy, and dietetics), enabling a more integrated clinical offering.

Total Care Health Services operates under Anchorage Capital Partners ownership (acquired by the PE firm in 2023) and is part of a broader platform that traces its origins to 1925. Brand portfolio includes Access Community Health, Uru Ātea (Māori name meaning 'to enter space'), and Focus on Potential. The underlying technology stack is modest: a third-party (AlayaCare) Family Portal mobile app for care scheduling and communication, and a Specialist Referrals portal (specialistreferrals.co.nz), with no disclosed proprietary AI/ML systems or technology platform. The company is a finalist in the 2026 NZ Primary Healthcare Awards and was gold sponsor of the 2025 Primary and Secondary Integration Award.

Name

Total Care Health Services Ltd

Legal name

Access Community Health

Website

https://totalcarehealth.co.nz

Company type

Private

Founded year

1925

Operating status

Operating

Short description

Total Care Health Services Ltd is the specialist nursing division of Access Community Health, delivering mobile nursing care (wound care, IV therapy, palliative, complex care) across New Zealand to 40,000+ people annually, primarily funded by ACC and government agencies.

Ownership category

akta.pro rank

Product category

Community Nursing and Home Healthcare

NAICS

Home Health Care Services (621610), Nursing Care Facilities (Skilled Nursing Facilities) (623110), Nursing and Residential Care Facilities (623)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro industry

PRIMARYHLAFAEAL

Care Management & Care Coordination (Home & Community-Based)

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHLADAFAL

Home-Based Chronic Disease Management (Skilled)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Home Health Care Services (Skilled)

SECONDARYHSABAHAJ

Private Duty 24/7 Nursing (RN/LPN) In-Home Care

Home & Personal Services/Elder Care & In-Home Care Services/Live-In & 24/7 In-Home Care

SECONDARYHSABAFAL

In-Home Hospice Nursing Visits (RN/LPN)

Home & Personal Services/Elder Care & In-Home Care Services/Hospice & Palliative In-Home Care

Keywords

• Community nursing services
• Home healthcare
• Wound care management
• Disability support services
• Injury rehabilitation

Headquarters

HQ city

Petone

HQ country

New Zealand

HQ region

Oceania

Offices19 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Government Funded Services: Services funded by government agencies including Te Whatu Ora (Health New Zealand), Ministry of Social Development, and disability support services. Services are free for eligible clients.
2. ACC Injury Support: ACC-funded injury management and rehabilitation services for people with accident-related injuries
3. Private Home Care: Privately funded in-home nursing and care services for those paying out-of-pocket or through private health insurance
4. Individualised Funding: Flexible funding options under Individualised Funding arrangements for disability support services

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Total Care Health Services is the specialist nursing division of Access Community Health, providing mobile nursing services throughout New Zealand. The company's mobile nurses deliver clinical care to patients in their homes, workplaces, or places of study, specializing in wound care management, catheter care, IV treatment management, palliative care, and complex clinical care. Services are accessed through government funding, ACC injury support, or private payment, with coverage spanning from Whangārei to Southland across 22 regional offices.

Product overview

Total Care Health Services Ltd operates as the specialist nursing division of Access Community Health, a New Zealand home care and healthcare provider. The company offers a unified portfolio of community nursing and home healthcare services, with Total Care Health Services serving as the dedicated nursing division. Services include wound care management, catheter care, IV treatment management, palliative care, and complex care support. The broader Access group also includes Focus on Potential (specialist rehabilitation division). Services are delivered through mobile nurses who visit clients at home, work, or study locations throughout New Zealand, with coverage spanning from Whangārei to Southland.

Differentiator

Problem solved

Functional benefit

Products and services

• Total Care Health Services

Quantifiable outcome

• 40,000+ people supported annually
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Trees That CountminorGTM or Marketing Partner · 13 June 2025Aotearoa New Zealand's largest network of native tree planting projects. Access supports sustainability initiatives through donations to tree planting projects in honor of Matariki celebrations.
• Eden ParkminorStrategic or Co-development Partner · 4 December 2024Partnership to provide Sensory Room at Eden Park, New Zealand's National Stadium. The quiet space is for people who find live events overwhelming due to crowds and noise. An Access staff member is present at all events.
• Spinal Support New Zealand (SSNZ)coreStrategic or Co-development Partner · 28 November 2024Partnership with shared commitment to improve lives of people with spinal cord impairments. SSNZ covers area from Gisborne to Cape Reinga, supporting people living with spinal cord injuries to achieve optimal health, independence, and wellbeing.
• Parafed WaikatominorGTM or Marketing Partner · 28 November 2024Access partners with Parafed Waikato to sponsor the Fitness Revolution gym in Hamilton. Parafed promotes and provides sport and recreation for people with physical disabilities and visual impairments.
• New Zealand Spinal Trust (NZST)coreStrategic or Co-development Partner · 27 November 2024Exclusive partner for NZST's Whānau Peer Support programme. Access matches donations to NZST's annual appeal dollar for dollar, up to $25,000. NZST's mission is to empower people with spinal cord impairments and their whānau to embrace positive futures.
• VolitionminorStrategic or Co-development Partner · 27 November 2024Social enterprise with an innovative, accessible app that removes barriers and fosters self-determination and supported decision making. Access is a Champion Partner.
• Rural Women New ZealandcoreStrategic or Co-development PartnerFounding organization of Access. Twenty-five women gathered during a Farmers' Union conference in 1925 to establish the Women's Division of the Farmer's Union (WDFU), beginning the community healthcare journey.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Regional players

• KinCare: Large Australian in-home aged care and disability support provider. Closely comparable service model (government-funded personal care, nursing, and complex care at home) — useful cross-Tasman comp, though operating exclusively in Australia.
• SilverChain Group: Major Australian community nursing, palliative care, and home-health provider. Directly comparable to Total Care's specialist mobile nursing, wound care, and palliative care offerings, though focused on the Australian market.
• Bolton Clarke: Australian not-for-profit delivering in-home nursing, aged care, and rehabilitation. Comparable scope and care-coordination model to Total Care, but operates across Australia rather than NZ.

Broad incumbents

• Green Cross Health: NZ primary healthcare and pharmacy network that previously owned Access Homehealth (2014–2023). Operates in adjacent community-care categories and remains a strategic counterparty in the NZ home-health ecosystem.
• Access Community Health: Direct parent of Total Care Health Services and a broad incumbent in NZ home care, disability support, and rehabilitation. The combined entity competes across the full community-care stack that Total Care sits within.

Direct peers

• Healthcare New Zealand: One of NZ's largest home and community support providers, delivering similar in-home nursing, disability support, and ACC-funded services across the country. Most directly comparable competitor to Total Care's mobile nursing and home-support model.
• Geneva Healthcare: NZ provider of community nursing, home support, rehabilitation, and disability support services. Competes head-to-head with Total Care across mobile clinical services and ACC-funded injury support.
• Nurse Maude: Christchurch-based home healthcare provider offering community nursing, hospice, and aged-care services — directly comparable to Total Care's specialist mobile nursing and palliative offerings in the South Island.
• Enliven (Presbyterian Support Central / Northern): Not-for-profit provider of home support, aged care, and community health services across the lower North Island. Comparable scope to Total Care's home-support and elderly care segments.
• Life Plus: NZ disability support provider funded through ACC, MSD, and Individualised Funding — overlapping with Total Care's disability and injury support segments on a smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AccessHomehealth
• LinkedInlinkedin.com/company/total-care-health-services-ltd
• Instagraminstagram.com/accesscommunityhealth_nz

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Care Health Services Ltd