What COMMUNITY MEDIATION does

Community Mediation Program, Inc., doing business as Baltimore Community Mediation Center (BCMC), is a Maryland-domiciled nonprofit founded in 1995 and headquartered at 3333 Greenmount Avenue, Baltimore. The organization provides free community mediation services to Baltimore City residents and organizations, covering general conflict mediation, parenting plan mediation (currently operating with a waiting list due to demand), and court-referred criminal misdemeanor mediation. Service delivery is conducted by approximately five paid staff supplemented by trained volunteer mediators who undergo the organization's structured Basic Mediation Training program, with a 2026 cohort currently being recruited.

The business model is a hybrid freemium/professional services structure. The core mediation offering is provided at no cost to participants and is funded through donations, grants, and community fundraising. A secondary, fee-based Conflict Management Training line sells customized conflict resolution and communication-skills curricula to community groups, businesses, and other organizations; specific training pricing is not publicly disclosed and inquiries are routed to the executive director. Marketing and outreach are conducted through the organization website (communitymediation.org), a newsletter, downloadable service brochures, and direct donation appeals.

The organization operates entirely within Baltimore City with no disclosed geographic expansion, no technology platform, no intellectual property filings, and no external investment. Governance is community-led, with no parent company or private equity involvement indicated. Headcount is in the 1-10 range, with leadership comprising Executive Director Erricka Bridgeford plus a small coordination team handling court mediations, parenting plans, and general intake.

Name

COMMUNITY MEDIATION

Legal name

Community Mediation Program, Inc.

Website

https://communitymediation.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Baltimore Community Mediation Center is a nonprofit founded in 1995 providing free community mediation and fee-based conflict management training to Baltimore City residents, organizations, courts, and families, staffed by approximately five employees and supported by trained volunteer mediators.

Ownership category

akta.pro rank

Product category

Community Mediation Services

NAICS

Other Individual and Family Services (624190), Civic and Social Organizations (813410)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Community mediation services
• Conflict resolution training
• Alternative dispute resolution
• Parenting plan mediation
• Criminal misdemeanor mediation

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Free Mediation Services: Mediation services provided at no cost to participants, supported by donations and grants from the community.
2. Conflict Management Training: Fee-based customized training services offered to community groups, businesses, and organizations for conflict resolution and communication skills.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Community Mediation (operating as Baltimore Community Mediation Center, BCMC) provides free community mediation services to Baltimore City residents and organizations, including general conflict mediation, parenting plan mediation, and criminal misdemeanor mediation. It also offers fee-based customized Conflict Management Training to community groups, businesses, and organizations, and runs a Volunteer Mediator Program that trains community members to serve as volunteer mediators.

Product overview

Baltimore Community Mediation Center (BCMC) operates as a service-based nonprofit offering community mediation and conflict management services. The organization provides free mediation services to Baltimore City residents and organizations, along with fee-based Conflict Management Training for community groups, businesses, and organizations. Core offerings include general Mediation Services, specialized Parenting Plan Mediation, Criminal Misdemeanor Mediation, and a Volunteer Mediator Program that trains community members to serve as volunteer mediators. The center's 2026 Basic Mediation Training is available for prospective volunteers living or working in Baltimore City.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Voluntary, non-judgmental, and confidential dispute resolution process in which trained volunteer mediators help people have difficult conversations, make plans, and resolve conflicts. Provided free of charge to Baltimore City residents and organizations, with sessions held in neighborhoods where disputes occur at convenient times and locations.
• Conflict Management Training Customized training services for community groups, businesses, and organizations covering conflict resolution and communication skills, including tools to be heard, understand others, and navigate challenges in communicating with other humans. Offered for a fee with specific pricing available on request.
• Parenting Plan Mediation Service Mediation services specifically for parenting plan disputes between parents, helping families resolve parenting arrangements through a confidential, voluntary process. Currently operating with a waiting list due to high demand for new cases.
• Criminal Misdemeanor Mediation Service Mediation services for criminal misdemeanor cases referred through the court system, providing an alternative dispute resolution pathway for criminal matters in Baltimore City.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Others

• National Association for Community Mediation (NAFCM): National membership association for community mediation centers. Comparable ecosystem participant: BCMC is the type of member center NAFCM represents, making NAFCM a peer association rather than a direct competitor.
• Mediate.com: Online directory and resource hub for mediation and ADR professionals. Comparable ecosystem participant rather than a direct competitor, but useful as an adjacent platform serving the same practitioner community.

Emerging players

• Seeds of Peace: Nonprofit focused on conflict resolution education and youth leadership in conflict zones. Comparable as a nonprofit using mediation/conflict resolution as its primary method, though focused on youth and international settings rather than community mediation.

Broad incumbents

• American Arbitration Association: Long-established national ADR organization providing mediation, arbitration, and conflict resolution across commercial, labor, and community matters. Comparable in mission area but operates at scale with broad portfolio vs. BCMC's hyper-local community focus.
• JAMS: Largest private ADR provider in the U.S., offering mediation, arbitration, and conflict management services. Comparable in core function (mediation/ADR) but operates as a national commercial incumbent rather than a community-focused nonprofit.

Regional players

• Mediate BC: Canadian nonprofit society providing community mediation, training, and dispute resolution services across British Columbia. Comparable as a community-mediation nonprofit with training and court-referral programs, but operating in a different geography.

Direct peers

• Center for Community Alternatives: Nonprofit providing community-based alternatives to incarceration, restorative justice, and mediation services. Directly comparable as a community-justice nonprofit offering mediation adjacent to courts in an urban setting.
• Community Boards of San Francisco: Long-running nonprofit providing free community mediation and conflict resolution services in San Francisco. One of the closest functional analogues to BCMC — a city-based free community mediation center.
• Resolution Systems Institute: Nonprofit focused on court-annexed ADR, mediation training, and conflict resolution program design. Directly comparable as a nonprofit ADR/mediation training organization with court-system ties similar to BCMC's.
• CDR Associates: Professional mediation, conflict resolution, and public-policy facilitation firm. Directly comparable as a service-based provider of mediation and ADR for government, courts, and community clients, though operating at a larger commercial scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/community-mediation

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COMMUNITY MEDIATION