Patient Advocacy Services, LLC

What Patient Advocacy Services, LLC does

Patient Advocacy Services, LLC is a privately held West Palm Beach, Florida-based professional services firm that manages patient financial responsibility for behavioral healthcare providers, with a specialized focus on substance abuse and mental health treatment facilities. The firm handles patient collections, financial communications, and compliance documentation on behalf of treatment centers, addressing the legal liability and revenue loss that arise when providers fail to collect deductibles, co-payments, and co-insurance under Florida Statutes §817.505 and the Federal Anti-Kickback Statute (42 U.S.C. §1320a-7b). Its core differentiation is the combination of compliant documented collections with patient-relationship preservation in the particularly sensitive behavioral health context.

The firm's product surface pairs its core advocacy service with PAS Pay, a proprietary healthcare payment platform launched in 2020. PAS Pay provides role-based dashboards for patients, facility managers, and service providers, with bank-level 256-bit encryption, real-time analytics, invoice management, and compliance-ready reporting. The platform integrates with existing facility systems and underpins a four-step engagement process: free consultation, seamless setup, collections management, and ongoing reporting. The firm is HIPAA-compliant and explicitly markets compliance with FL §817.505 and the Federal AKS as core deliverables.

PAS operates as a bootstrapped, founder-led LLC with no disclosed outside funding, institutional investors, or acquisition activity. It serves clients nationwide from a single headquarters using a sales-led, phone-based consultation GTM with a free initial consultation and no publicly disclosed pricing tiers. Revenue is generated through professional services engagements rather than transactional or self-serve software pricing. The firm is led by founder Michael Clark (13 years of addiction treatment industry experience), CEO Joseph Popielinski (12 years in behavioral healthcare leadership), and HR & Admin Manager Carla Falconi, supported by a team of approximately 11 professionals.

Name

Patient Advocacy Services, LLC

Legal name

Patient Advocacy Services, LLC

Website

https://patientadvocacyservice.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Healthcare Revenue Cycle Management (Behavioral Health)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)

akta.pro secondary industries

Healthcare Billing & Patient Payments Presentment (FSAMAJAH), Claims Administration & Payment Integrity (Medical/Dental/Vision) (HLAEALAD)

Keywords

• Patient financial responsibility
• Behavioral health collections
• Healthcare revenue cycle
• Patient advocacy services
• Healthcare payment platform

Headquarters

HQ city

West Palm Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Patient Financial Responsibility Services: Professional services managing patient financial communications and collections for healthcare providers, including documented compliance tracking, revenue optimization, and patient relationship management for substance abuse and mental health treatment facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Patient Advocacy Services manages patient financial responsibilities and collections on behalf of healthcare providers, specializing in substance abuse and mental health treatment facilities. The company delivers documented, compliant collection of deductibles, co-payments, and co-insurance under Florida Statutes §817.505 and the Federal Anti-Kickback Statute, supported by its PAS Pay payment platform that enables role-based dashboards, invoicing, real-time analytics, and bank-level encrypted financial reporting.

Product overview

Patient Advocacy Services LLC operates as a unified offering comprising core patient financial advocacy services and a proprietary payment platform called PAS Pay. The main service handles patient collections, regulatory compliance (FL §817.505 and Federal AKS), and revenue optimization for substance abuse and mental health treatment facilities. The complementary PAS Pay platform digitizes payment workflows, providing role-specific dashboards for patients, tenants/facilities, and service providers with bank-level security, 256-bit encryption, and real-time analytics. Downloadable resources including brochures are also provided.

Differentiator

Problem solved

Functional benefit

Brands

• PAS Pay: One secure platform for healthcare payments that simplifies patient billing, streamlines invoicing, and provides real-time financial reporting for healthcare providers, patients, and facility managers.

Products and services

• Patient Advocacy Services (Patient Financial Responsibility Management) Outsourced management of patient financial responsibilities, including collections, compliance documentation under Florida Statutes §817.505 and the Federal Anti-Kickback Statute, revenue optimization, and patient relationship management for substance abuse and mental health treatment facilities.
• PAS Pay Proprietary healthcare payment platform that simplifies patient payments and streamlines healthcare billing. Provides role-based dashboards for patients, facility managers, and service providers with invoice management, real-time payment tracking, bank-level 256-bit encryption, and compliance reporting.

Quantifiable outcome

• $50M+ in collections generated for clients over the past decade
• +2 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• VisitPay (now part of Waystar): Patient financial engagement platform offering estimates, billing, and personalized payment plans. Comparable to PAS in patient billing presentment and payments; now operates within Waystar's broader RCM suite.
• Phreesia: Patient intake, eligibility, and payment platform used across healthcare providers. Comparable as a patient financial engagement and payments vendor, but operates as a broad incumbent across many specialties rather than a behavioral-health-focused advocacy service.
• Waystar: Large healthcare payments and RCM platform that includes patient financial engagement, estimates, and bill presentment. Comparable to PAS as a patient-payments infrastructure provider, though Waystar serves all provider types at scale rather than specializing in behavioral health.
• Experian Health: Major healthcare RCM and patient access vendor covering eligibility, estimates, patient payments, and collections. Comparable to PAS as a provider of patient financial responsibility workflows, though at much larger scale and across all provider segments.

Emerging players

• Rectangle Health: Healthcare payments technology provider offering patient payment processing, text-to-pay, and practice management integrations. Comparable to PAS Pay in the patient payments enablement layer for provider practices.
• Cedar: Patient billing and engagement platform focused on improving the patient financial experience and increasing collections. Comparable to PAS Pay in the patient payments presentment layer, though Cedar serves large enterprise health systems across specialties.

Direct peers

• HealthPay24: Patient payment and billing platform serving hospitals and healthcare providers, enabling online bill pay, payment plans, and statements. Directly comparable to PAS Pay as a patient-facing payments and presentment solution.
• Collectly: Patient billing and collections platform purpose-built for healthcare providers, with workflows for digital statements, payments, and outreach. Directly comparable to PAS Pay and PAS's advocacy services in the patient-responsibility collections layer.
• Lightning Step: Behavioral-health-specific EHR, CRM, and RCM platform serving substance abuse and mental health treatment centers. Comparable as a vertical-specialized technology and revenue cycle vendor to the same customer base PAS serves.
• Kipu Health: EHR and billing/RCM platform purpose-built for behavioral health and addiction treatment providers. Comparable to PAS in serving the same narrow vertical with revenue cycle and patient billing functionality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/patient-advocacy-services-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Patient Advocacy Services, LLC