Patient Advocacy Services, LLC
- Company typePrivate
- Founded2013
- HeadquartersWest Palm Beach, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Patient Advocacy Services, LLC does
Patient Advocacy Services, LLC is a privately held West Palm Beach, Florida-based professional services firm that manages patient financial responsibility for behavioral healthcare providers, with a specialized focus on substance abuse and mental health treatment facilities. The firm handles patient collections, financial communications, and compliance documentation on behalf of treatment centers, addressing the legal liability and revenue loss that arise when providers fail to collect deductibles, co-payments, and co-insurance under Florida Statutes §817.505 and the Federal Anti-Kickback Statute (42 U.S.C. §1320a-7b). Its core differentiation is the combination of compliant documented collections with patient-relationship preservation in the particularly sensitive behavioral health context.
The firm's product surface pairs its core advocacy service with PAS Pay, a proprietary healthcare payment platform launched in 2020. PAS Pay provides role-based dashboards for patients, facility managers, and service providers, with bank-level 256-bit encryption, real-time analytics, invoice management, and compliance-ready reporting. The platform integrates with existing facility systems and underpins a four-step engagement process: free consultation, seamless setup, collections management, and ongoing reporting. The firm is HIPAA-compliant and explicitly markets compliance with FL §817.505 and the Federal AKS as core deliverables.
PAS operates as a bootstrapped, founder-led LLC with no disclosed outside funding, institutional investors, or acquisition activity. It serves clients nationwide from a single headquarters using a sales-led, phone-based consultation GTM with a free initial consultation and no publicly disclosed pricing tiers. Revenue is generated through professional services engagements rather than transactional or self-serve software pricing. The firm is led by founder Michael Clark (13 years of addiction treatment industry experience), CEO Joseph Popielinski (12 years in behavioral healthcare leadership), and HR & Admin Manager Carla Falconi, supported by a team of approximately 11 professionals.
Patient Advocacy Services, LLC firmographics
Firmographics- Name
- Patient Advocacy Services, LLC
- Legal name
- Patient Advocacy Services, LLC
- Website
- https://patientadvocacyservice.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Patient Advocacy Services, LLC industry classification
Industry- Product category
- Healthcare Revenue Cycle Management (Behavioral Health)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)
- akta.pro secondary industries
- Healthcare Billing & Patient Payments Presentment (FSAMAJAH), Claims Administration & Payment Integrity (Medical/Dental/Vision) (HLAEALAD)
Keywords
Where Patient Advocacy Services, LLC is headquartered
LocationHeadquarters
- HQ city
- West Palm Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Patient Advocacy Services, LLC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Patient Financial Responsibility Services: Professional services managing patient financial communications and collections for healthcare providers, including documented compliance tracking, revenue optimization, and patient relationship management for substance abuse and mental health treatment facilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free Consultation |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Patient Advocacy Services, LLC product offering
Product offeringCore offering
Patient Advocacy Services manages patient financial responsibilities and collections on behalf of healthcare providers, specializing in substance abuse and mental health treatment facilities. The company delivers documented, compliant collection of deductibles, co-payments, and co-insurance under Florida Statutes §817.505 and the Federal Anti-Kickback Statute, supported by its PAS Pay payment platform that enables role-based dashboards, invoicing, real-time analytics, and bank-level encrypted financial reporting.
Product overview
Patient Advocacy Services LLC operates as a unified offering comprising core patient financial advocacy services and a proprietary payment platform called PAS Pay. The main service handles patient collections, regulatory compliance (FL §817.505 and Federal AKS), and revenue optimization for substance abuse and mental health treatment facilities. The complementary PAS Pay platform digitizes payment workflows, providing role-specific dashboards for patients, tenants/facilities, and service providers with bank-level security, 256-bit encryption, and real-time analytics. Downloadable resources including brochures are also provided.
Differentiator
Problem solved
Functional benefit
Brands
- PAS Pay: One secure platform for healthcare payments that simplifies patient billing, streamlines invoicing, and provides real-time financial reporting for healthcare providers, patients, and facility managers.
Products and services
- Patient Advocacy Services (Patient Financial Responsibility Management) Outsourced management of patient financial responsibilities, including collections, compliance documentation under Florida Statutes §817.505 and the Federal Anti-Kickback Statute, revenue optimization, and patient relationship management for substance abuse and mental health treatment facilities.
- PAS Pay Proprietary healthcare payment platform that simplifies patient payments and streamlines healthcare billing. Provides role-based dashboards for patients, facility managers, and service providers with invoice management, real-time payment tracking, bank-level 256-bit encryption, and compliance reporting.
Quantifiable outcome
- $50M+ in collections generated for clients over the past decade
- +2 more outcomes
Companies that use Patient Advocacy Services, LLC
Customer profileSegments2 records
Ideal customer profiles1 record
Patient Advocacy Services, LLC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Patient Advocacy Services, LLC partnerships and signals
Strategic signalScale indicators4 records
Recent moves4 records
Expansion highlights4 records
Patient Advocacy Services, LLC competitors and assessment
Company assessmentBroad incumbents
- VisitPay (now part of Waystar): Patient financial engagement platform offering estimates, billing, and personalized payment plans. Comparable to PAS in patient billing presentment and payments; now operates within Waystar's broader RCM suite.
- Phreesia: Patient intake, eligibility, and payment platform used across healthcare providers. Comparable as a patient financial engagement and payments vendor, but operates as a broad incumbent across many specialties rather than a behavioral-health-focused advocacy service.
- Waystar: Large healthcare payments and RCM platform that includes patient financial engagement, estimates, and bill presentment. Comparable to PAS as a patient-payments infrastructure provider, though Waystar serves all provider types at scale rather than specializing in behavioral health.
- Experian Health: Major healthcare RCM and patient access vendor covering eligibility, estimates, patient payments, and collections. Comparable to PAS as a provider of patient financial responsibility workflows, though at much larger scale and across all provider segments.
Emerging players
- Rectangle Health: Healthcare payments technology provider offering patient payment processing, text-to-pay, and practice management integrations. Comparable to PAS Pay in the patient payments enablement layer for provider practices.
- Cedar: Patient billing and engagement platform focused on improving the patient financial experience and increasing collections. Comparable to PAS Pay in the patient payments presentment layer, though Cedar serves large enterprise health systems across specialties.
Direct peers
- HealthPay24: Patient payment and billing platform serving hospitals and healthcare providers, enabling online bill pay, payment plans, and statements. Directly comparable to PAS Pay as a patient-facing payments and presentment solution.
- Collectly: Patient billing and collections platform purpose-built for healthcare providers, with workflows for digital statements, payments, and outreach. Directly comparable to PAS Pay and PAS's advocacy services in the patient-responsibility collections layer.
- Lightning Step: Behavioral-health-specific EHR, CRM, and RCM platform serving substance abuse and mental health treatment centers. Comparable as a vertical-specialized technology and revenue cycle vendor to the same customer base PAS serves.
- Kipu Health: EHR and billing/RCM platform purpose-built for behavioral health and addiction treatment providers. Comparable to PAS in serving the same narrow vertical with revenue cycle and patient billing functionality.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Patient Advocacy Services, LLC social profiles
Digital presencePatient Advocacy Services, LLC compliance and trust
Trust signalCompliance3 records
Patient Advocacy Services, LLC financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient Advocacy Services, LLC leadership team
Management profileNumber of profiles
Profiles3 records
Patient Advocacy Services, LLC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient Advocacy Services, LLC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient Advocacy Services, LLC
What does Patient Advocacy Services, LLC do?
Patient Advocacy Services manages patient financial responsibilities and collections on behalf of healthcare providers, specializing in substance abuse and mental health treatment facilities. The company delivers documented, compliant collection of deductibles, co-payments, and co-insurance under Florida Statutes §817.505 and the Federal Anti-Kickback Statute, supported by its PAS Pay payment platform that enables role-based dashboards, invoicing, real-time analytics, and bank-level encrypted financial reporting.
Is Patient Advocacy Services, LLC a public or private company?
Patient Advocacy Services, LLC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Patient Advocacy Services, LLC founded?
Patient Advocacy Services, LLC was founded in 2013. It employs 1 to 10 people.
Where is Patient Advocacy Services, LLC based?
Patient Advocacy Services, LLC is headquartered in West Palm Beach, United States, in the North America region.
How does Patient Advocacy Services, LLC make money?
One revenue line is on record: patient Financial Responsibility Services.
Who are Patient Advocacy Services, LLC's main competitors?
Broad incumbents on record are VisitPay (now part of Waystar), Phreesia, Waystar and Experian Health. Emerging players are Rectangle Health and Cedar. Direct peers are HealthPay24, Collectly, Lightning Step and Kipu Health.
Does Patient Advocacy Services, LLC have an API?
No public API is recorded for Patient Advocacy Services, LLC.
What industry is Patient Advocacy Services, LLC in?
Patient Advocacy Services, LLC's product category is Healthcare Revenue Cycle Management (Behavioral Health). Its primary akta.pro industry code is HLACAEAI, Patient Financial Engagement (Estimates, Billing Presentment, Payments), with a secondary code of FSAMAJAH, Healthcare Billing & Patient Payments Presentment. Its SIC code is 7320.