L'Appui pour les proches aidants

Name

L'Appui pour les proches aidants

Legal name

L'Appui pour les proches aidants

Website

https://lappui.org

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government of Quebec Funding: As a non-profit organization created in 2009, L'Appui is primarily funded by the Government of Quebec. It distributes grants to over 300 partner organizations annually and invests approximately $20 million in direct services for caregivers. The organization received $22.2 million used in funded projects supporting 230 projects and 44,269 people. From November 2021, services expanded to all caregivers (beyond elderly-specific) following the National Policy for Caregivers.
2. Reference aidance Québec: A referral tool 'Référence aidance Québec' co-developed to enable professionals to quickly refer caregiver cases to appropriate services across Quebec.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

L'Appui pour les proches aidants operates a Quebec-wide helpline (Info-aidant) offering professional, confidential, free counselling, information, and referrals to family caregivers by phone, chat, and email. It also delivers asynchronous online training programs (e.g., 'Devenir aidant, ça s'apprend!'), maintains a province-wide resource directory, distributes a monthly newsletter, and funds 300+ community partner organizations delivering respite and support services.

Product overview

L'Appui pour les proches aidants operates as a comprehensive support platform for caregivers in Quebec, offering both direct service products and digital tools. The core service is Info-aidant, a helpline providing personalized counseling via phone, chat, and email. The digital portfolio includes Appuilettre (monthly newsletter), training programs such as 'Devenir aidant, ça s'apprend!' and MeSSAGES, a resource directory, and webinars. The organization also develops creative content like the 'Proches aidants! Un jeu des 7 familles' card game. Services are offered in French and English, with the training platform developed in partnership with the Marguerite-d'Youville Research Chair at Université de Montréal.

Differentiator

Problem solved

Functional benefit

Brands

• Info-aidant: A professional, confidential, and free counselling, information and referral service for caregivers. Available by phone (1 855 852-7784), chat, and email.
• Devenir aidant, ça s'apprend!

Products and services

• Info-aidant

Quantifiable outcome

• 44,269 people supported annually through funded projects
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Centre collégial d'expertise en gérontologie (CCEG)coreStrategic or Co-development PartnerCCEG, based at Cégep de Drummondville, conducted research for the 'Parents éternels' project exploring caregiver burnout among retired parents of adult children with disabilities. Led by researcher Carmen Lemelin, CCEG co-developed research and outreach tools with L'Appui for caregivers and healthcare professionals.
• Chaire de recherche Marguerite-d'Youville d'interventions humanistes en soins infirmiers, Université de MontréalcoreStrategic or Co-development PartnerThe university research chair developed the training content for the 'Devenir aidant, ça s'apprend!' (Learning to Become a Caregiver) online program and continues to evaluate L'Appui's training programs. Charlotte Beaudet and Isabelle Morneau from Info-aidant received specific training from research professionals at this chair.
• Fondation Le PilierminorOthersListed as a partner in the 'Parents éternels' research and outreach project alongside other organizations and the financial partner Fondation Mirella et Lino Saputo.
• RT21 (Regroupement des tables de concertation de la violence du territoire de la Capitale-Nationale)minorOthersListed as a partner in the 'Parents éternels' research and outreach project.
• Sans oublier les souriresminorOthersListed as a partner in the 'Parents éternels' research and outreach project.
• L'AccompagnateurminorOthersPartner organization in the 'Parents éternels' project that provides tools and training for parents. Training resources available at laccompagnateur.org.
• Cap Santé mentaleminorOthersListed as a partner in the 'Parents éternels' research and outreach project.
• Association des personnes handicapées de PortneufminorOthersListed as a partner in the 'Parents éternels' research and outreach project.
• Luci (lucietmoi.ca)minorOthersLuci's team of healthy lifestyle advisors contributed 10 activity suggestions for caregivers to recharge during holidays, published on L'Appui's website as part of a content collaboration.
• Michel RabagliatiminorOthersRenowned Quebec illustrator who created the artwork for 'Proches aidants! Un jeu des 7 familles' (Caregivers! A Card Game of 7 Families), a communication campaign tool produced by L'Appui to help people recognize themselves as caregivers.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• AARP: Massive U.S. membership organization for people 50+ that operates major caregiver support programs including a family caregiver resource hub, caregiving training, and policy advocacy. Broad incumbent with caregiver support as part of a much wider portfolio of services.
• Alzheimer Society of Canada: Canadian national federation providing support for people affected by Alzheimer's and other dementias, with extensive caregiver resources, training, and a nationwide partner network. Comparable caregiver training and helpline services, though focused on dementia caregivers specifically.

Direct peers

• National Alliance for Caregiving: U.S.-based nonprofit focused on advancing caregiver research, policy, and innovation through coalition-building with caregiver organizations. Comparable mission in elevating caregiver recognition and producing caregiver data, similar to L'Appui's research and recognition initiatives.
• Family Caregiver Alliance: Long-standing U.S. nonprofit founded in 1977 that provides information, education, advocacy, and direct services to family caregivers of adults with chronic, disabling health conditions. Comparable in offering caregiver helplines, training, resource directories, and policy advocacy roles.
• Carers Canada: National Canadian umbrella organization representing the interests of family caregivers across Canada, working with provincial caregiver organizations. Comparable in policy advocacy and cross-Canada coordination role, though without L'Appui's direct service delivery mandate.
• Carers UK: UK-based national charity providing information, advice, and support to the UK's ~7 million unpaid carers, with helplines, training, and policy advocacy. Highly comparable mandate, service portfolio, and government-relationship posture to L'Appui.
• Ontario Caregiver Organization: Provincial caregiver support organization funded by the Ontario government via the Ontario Caregiver Coalition. Operates a 24/7 helpline, caregiver advisory services, training programs, and funding for partner organizations in Ontario, closely mirroring L'Appui's Quebec model in mandate and delivery structure.

Regional players

• Carers Australia: Australia's national peak body for unpaid family carers, providing advocacy, policy input, and coordination with state-level carer organizations. Comparable to L'Appui's national-coordination role in a different geography.
• BC Care Providers Association: British Columbia association representing care providers and advocating for caregiver and senior support in BC. Regional player with adjacent caregiver support activities, comparable to L'Appui's provincial-coordination role but in a different Canadian province.

Emerging players

• Canadian Centre for Caregiving Excellence: Newer Canadian nonprofit focused on advancing caregiver recognition, research, and policy at the national level. Emerging player with partial overlap to L'Appui's research and advocacy functions, but without L'Appui's direct service delivery scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/LAppui
• YouTubeyoutube.com/channel/UCIp6M9MLm6quRZfsVRtNRVA
• Facebookfacebook.com/lappui
• LinkedInlinkedin.com/company/lappui-pour-les-proches-aidants
• Instagraminstagram.com/lappuipourlesprochesaidants

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about L'Appui pour les proches aidants