Helpcom

What Helpcom does

Helpcom (Sociedad de servicios computacionales Helpcom Ltda.) is a privately held Chilean software company founded in 2005 and headquartered in Temuco. It designs, develops, and sells a portfolio of four cloud-based SaaS products targeting small and medium businesses (PyMEs) in Chile: Crux ERP for retail sales and inventory management in supermarkets, minimarkets, hardware stores, and pharmacies; Taurus for service shop and automotive workshop operations; Lynx for accounting and financial management with integrated electronic invoicing; and Hércules for online payroll and labor administration. All products are 100% online, share a unified architecture, and are SII-compliant, with reported adoption rates of 68% to 87% across the portfolio.

The company's technology stack is built on modern web frameworks including Vue.js, React, Flutter, Spring Boot, and PostgreSQL, deployed on cloud infrastructure. Helpcom is currently executing a full cloud migration that began in 2023 and is scheduled to continue through 2025. The platform supports native integration with the Chilean tax authority (SII) for electronic invoicing, and the company maintains formal compliance with Ley Karin (21.643) on workplace harassment prevention and Ley 19.628 on data privacy.

Helpcom generates revenue primarily through recurring monthly SaaS subscriptions priced on a quote-based, custom-package model rather than public rate cards, supplemented by sales of computer equipment. Go-to-market is sales-led and direct, relying on website contact forms and personalized proposals with a sub-24-hour response commitment; no channel partners, resellers, or marketplace distribution are used. The company is bootstrapped, founder-led by CEO Aldo Navarrete Guzmán, and operates exclusively within Chile, serving 100+ clients and 500+ active POS terminals with a team of 30+ professionals across development, operations, commercial, and support functions.

Name

Helpcom

Legal name

Sociedad de servicios computacionales Helpcom Ltda

Website

https://helpcom.cl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Helpcom is a Chilean SaaS company that builds cloud-based ERP, accounting, HR, and workshop management software for small and medium businesses in Chile, with full SII tax compliance and four integrated products serving 100+ clients.

Ownership category

akta.pro rank

Product category

Business Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

Keywords

• Cloud ERP software
• Accounting software
• HR payroll software
• Retail point of sale
• Electronic invoicing software

Headquarters

HQ city

Temuco

HQ country

Chile

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software as a Service (SaaS) Subscriptions: Helpcom generates revenue through recurring SaaS subscriptions for its four product lines: Crux ERP (retail), Taurus (workshop/service management), Lynx (accounting), and Hércules (HR/payroll). Products are cloud-based, 100% online platforms with subscription pricing.
2. Electronic Invoicing (Facturación Electrónica): Integration with Chilean SII (Tax Authority) for electronic invoice issuance and processing. 100% SII compliance across all products.
3. Computer Equipment Sales: Sale of computer equipment and supplies, from basic to advanced technology solutions for businesses.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Helpcom develops and sells four cloud-based SaaS enterprise products for Chilean SMBs: Crux ERP for retail point-of-sale and inventory management (supermarkets, minimarkets, hardware stores, pharmacies), Taurus for automotive workshop and service shop operations, Lynx for accounting and financial management with Chilean SII tax authority integration, and Hércules for online HR and payroll administration. Products are sold as monthly subscriptions with quote-based pricing, complemented by sales of computer equipment and supplies.

Product overview

Helpcom offers a suite of four integrated enterprise software products: Crux ERP for retail sales management (supermarkets, minimarkets, hardware stores, pharmacies), Taurus for workshop and service shop operations (servitecas y talleres), Lynx for accounting and financial management with SII integration, and Hércules for online HR and payroll administration. The products share a unified architecture with cloud-first deployment, electronic invoicing compliance with Chilean SII requirements, and can be deployed across multiple business units. The portfolio targets Chilean SMEs with a focus on retail, automotive services, accounting, and human resources sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Crux ERP: ERP business system for supermarkets of all sizes, minimarkets, hardware stores and pharmacies. Features sales management with 87% adoption rate.
• Taurus
• Lynx
• Hércules

Products and services

• Crux ERP Cloud-based sales management ERP system for supermarkets, minimarkets, hardware stores (ferreterías), and pharmacies in Chile, offering point-of-sale, inventory management, sales tracking, and electronic invoicing. Adoption rate: 87%.
• Taurus Management software for automotive service shops (servitecas) and workshops, centralizing purchases, sales, current accounts, and work orders. 74% adoption rate, 99.9% uptime guarantee, 4.8 star satisfaction.
• Lynx Cloud accounting system that centralizes purchases, sales, and financial management with automated accounting books and Chilean SII electronic invoicing integration including CSV bulk loading. 68% adoption, 99.9% uptime, 4.7 star satisfaction.
• Hércules 100% online software for managing employee compensation (remuneraciones) and labor administration for Chilean companies, with compliance support for Ley Karin (21.643). 82% adoption rate.
• Computer Equipment and Supplies Sales Sale of computer equipment and supplies ranging from basic to advanced technology solutions for businesses, complementing the software portfolio.

Quantifiable outcome

• 99.9% uptime guaranteed
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Nubox: Chilean cloud accounting and payroll SaaS provider for SMBs and accountants. Directly comparable to Helpcom's Lynx and Hércules product functionality and customer base.
• Bsale: Chilean cloud POS and retail management software for SMBs. Directly comparable to Helpcom's Crux ERP for retail (supermarkets, minimarkets, ferreterías, pharmacies).
• Defontana: Chilean SaaS provider offering ERP, payroll, and accounting solutions to Latin American SMBs. Closely comparable to Helpcom in product scope (Crux ERP, Lynx, Hércules analogues) and target customer (Chilean PyMEs).
• Buk: Chilean HR and people-management SaaS platform serving SMBs across Latin America. Directly comparable to Helpcom's Hércules product line on HR/payroll functionality and SMB customer segment.
• Softland: Latin American ERP and business management software provider serving SMBs across multiple countries. Comparable ERP/business management scope to Helpcom's Crux ERP, with broader geographic reach.

Broad incumbents

• SAP Business One: SAP's SMB-targeted ERP platform used by midmarket companies globally. Overlaps with Helpcom's Crux ERP functionally, but typically competes at larger customer sizes than Helpcom's SMB core.
• QuickBooks (Intuit): Global SMB accounting software with growing Latin America presence. Comparable to Helpcom's Lynx in core accounting use cases; broad incumbent that competes selectively with vertical Chilean providers.
• Microsoft Dynamics 365 Business Central: Microsoft's midmarket ERP and business management cloud suite. Adjacent ERP capability to Helpcom's Crux ERP, but at higher price points and with less SII/labor localization for Chilean SMBs.

Emerging players

• Biller: Chilean electronic invoicing and point-of-sale platform for SMBs. Overlaps with Helpcom's electronic invoicing and Crux ERP retail invoicing workflows.

Regional players

• Siigo: Colombian-headquartered accounting and ERP SaaS serving SMBs across Latin America. Similar SMB accounting and ERP functionality to Helpcom's Lynx/Crux, but operates outside Chile and competes there primarily via cross-border expansion.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/helpcom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Helpcom