CAPITAL RESPONSE LIMITED

What CAPITAL RESPONSE LIMITED does

Capital Response Limited is a UK-based fire and security systems integrator founded in 1996 and headquartered in Wallington, Surrey, with a second office opened in Leighton Buzzard, Bedfordshire in 2025. The company designs, installs, commissions, maintains and monitors commercial fire detection and alarm systems, intruder alarms, CCTV and video surveillance, access control, and emergency lighting for organisations across the London, South East and East of England regions. Its technology stack spans multiple tier-one vendors: Ajax Systems for integrated wireless fire/intruder/CCTV, Hochiki/Kentec/Advanced for fire panels, Paxton/Videx/BPT/2N for access control, Hikvision/Avigilon/Altron/Dahua for video surveillance, and CSL DualCom for alarm signalling, with an exclusive UK partnership with Firexo for all-class (including lithium-ion) fire extinguishers.

The firm holds BAFE SP203-1, SSAIB, ISO 9001 and SafeContractor accreditations, and operates a 24/7 monitoring service through East Midlands Central Station Alarm Receiving Centre with Police Response capability. It serves named customers across hospitality (Fuller's 400+ sites, Asahi UK), local government (Royal Borough of Kensington & Chelsea, Epsom & Ewell, City of Westminster), healthcare (St George's Hospital, Integrated Care Partnerships), facilities management (JLL, Bellrock, CBRE, Graham), construction (Kier, Rydon), and retail (Swarovski).

Capital Response generates revenue through three streams: (1) one-time, project-based installation revenue from equipment supply and professional engineering services; (2) recurring maintenance and servicing contracts with 12-month minimum terms including 24/7 technical support and emergency callouts; and (3) recurring 24/7 monitoring subscriptions bundled with police-response signalling. Hardware sales of Firexo extinguishers through a direct e-commerce storefront add a small consumer channel. Go-to-market is sales-led with site surveys and bespoke quotes targeting commercial enterprises, public sector bodies and managed-property operators, complemented by content marketing (blog, website) and chamber-of-commerce networking. The business is privately held by the founding Cassidy family with no external institutional capital evidenced.

Name

CAPITAL RESPONSE LIMITED

Legal name

Capital Response Ltd

Website

https://capitalresponse.co.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Capital Response Limited is a UK fire and security systems integrator, founded 1996, serving commercial and public-sector clients across London and South East England with installation, maintenance and 24/7 monitoring of fire, intruder, CCTV and access control systems.

Ownership category

akta.pro rank

Product category

Fire and Security Systems Installation and Monitoring Services

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)

akta.pro industry

PRIMARYBPAKAGAF

Fire Alarm & Life Safety Systems Integration

Business & Public Services/Security & Investigations Services/Electronic Security Systems Integration (CCTV, Access Control)

SECONDARYBPABAHAA

Fire Alarm Systems (Design/Install/Service/Monitoring)

Business & Public Services/Facilities Management & Building Services/Fire, Life Safety & Building Compliance Services

SECONDARYBPAKAFAB

Commercial & Industrial Alarm Monitoring

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

SECONDARYHSAHAFAI

Commercial Fire & CO Detection Systems (Small Business/Light Commercial)

Home & Personal Services/Home Security, Alarm & Smart Home Services/Fire, Smoke & Carbon Monoxide Detection Systems

SECONDARYHSAHAAAI

Fire Alarm Monitoring Services

Home & Personal Services/Home Security, Alarm & Smart Home Services/Monitored Security & Intrusion Alarm Services

Keywords

• Fire alarm installation
• Security systems integration
• CCTV video surveillance
• Access control systems
• 24/7 alarm monitoring

Headquarters

HQ city

Wallington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Fire and Security Installation: Installation of fire detection and alarm systems, intruder alarms, CCTV, access control systems, and emergency lighting. Revenue generated from equipment supply and professional installation services with project-based pricing.
2. Maintenance and Servicing Contracts: Ongoing maintenance services with 12-month minimum contract terms. Includes labour costs for basic maintenance, 24/7 technical support access. Regular inspections and servicing of fire alarms, emergency lighting, and security systems.
3. 24/7 Monitoring Services: Round-the-clock alarm monitoring through Alarm Receiving Centre partnership with Police Response capability. Includes signalling systems using CSL DualCom or Digital Communicator. Additional charges for line rental and monitoring.
4. Fire Extinguisher Product Sales: Direct e-commerce sales of Firexo fire extinguishers ranging from 500ml personal units to 9L commercial extinguishers. Prices exclusive of VAT with collection or installation options.
5. Commissioning Services: Engineering testing and certification services ensuring systems are installed correctly and operate as intended per British and European standards.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Capital Response Limited designs, installs, commissions, maintains and monitors commercial fire detection and alarm systems, intruder alarms, CCTV and video surveillance, access control systems, and emergency lighting for UK businesses, councils, healthcare, education, hospitality and facilities management customers. The company also supplies and maintains Firexo multi-class fire extinguishers and delivers round-the-clock alarm monitoring with Police Response through its Alarm Receiving Centre partner.

Product overview

Capital Response Limited is a fire and security systems specialist offering a comprehensive portfolio of installation, commissioning, maintenance, and 24/7 monitoring services. Their product offering centers on five core security domains: Access Control (using Paxton, Videx, BPT, and 2N systems), CCTV and Video Surveillance (using Hikvision, Avigilon, Altron, and Dahua technology), Fire and Life Safety Systems (incorporating Hochiki, Kentec, and Advanced fire panels), Intruder/Security Alarms, and Emergency Lighting. They also serve as a partner for Ajax Systems (smart platform combining fire, intruder, and CCTV) and Firexo (all-in-one fire extinguishers in sizes from 500ml to 9 litres). The company operates their own maintenance and monitoring services with partnerships including East Midlands Central Station (Alarm Receiving Centre) and CSL DualCom for alarm signalling. Their services span installation, commissioning, and ongoing maintenance across commercial, public sector, and managed property environments.

Differentiator

Problem solved

Functional benefit

Products and services

• Ajax Systems Integration Smart, scalable security platform combining fire detection, intruder alarms and CCTV integration into one streamlined system with wireless technology, mobile app control, and up to seven-year battery life on devices. Installed and maintained by Capital Response for commercial customers.
• Access Control Systems Electronic access control systems replacing traditional locks and keys using key fobs, access cards, PIN codes, mobile credentials, and biometric authentication to manage building entry and track access activity. Provided to commercial clients across sectors.
• CCTV and Video Surveillance Bespoke closed-circuit television solutions ranging from single-camera setups to integrated multi-site networks, with 24/7 remote monitoring capabilities for deterrence, incident detection and property protection. Uses Hikvision, Avigilon, Altron and Dahua technology.
• Fire and Life Safety Systems Fire detection and alarm systems ranging from wireless alarms to fire extinguishers, designed and installed to BAFE SP203-1 standards for compliance and life safety across commercial applications. Incorporates Hochiki, Kentec and Advanced fire panels.
• Emergency Lighting Emergency lighting installation, testing and maintenance ensuring escape routes remain illuminated during power failures, compliant with BS5266 and Regulatory Reform (Fire Safety) Order 2005.
• Intruder Alarm Security Systems Intruder alarm systems with SSAIB-approved installation, Police Response capability, 24-hour monitoring and maintenance services compliant with insurance company requirements and ACPO police policies.
• Firexo Fire Extinguishers All-in-one fire extinguishers tackling fire classes A, B, C, D, E, F and Lithium-ion, with sizes from 500ml to 9 litres. Capital Response supplies, installs and maintains Firexo extinguishers across all sectors.
• 24/7 Monitoring Services Round-the-clock alarm monitoring via East Midlands Central Station Alarm Receiving Centre with Police Response capability for fire, intruder and hold-up alarm signals. CSL DualCom or Digital Communicator signalling with additional line rental and monitoring charges.
• Installation Services Qualified engineer installation of fire detection, intruder alarm, access control and CCTV systems, ensuring high-quality setup and user confidence with new solutions across commercial and public sector sites.
• Commissioning Services Thorough inspection and testing of installed fire and security systems to ensure correct installation and intended operation per BS5839 and relevant British and European standards.
• Maintenance and Servicing Contracts Regular preventative maintenance and emergency callout servicing programs on minimum 12-month contracts to keep fire and security solutions running smoothly, including 24/7 technical support access.

Quantifiable outcome

• Protects over 400 sites for major hospitality client
• +2 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• East Midlands Central StationcoreStrategic or Co-development PartnerPartnership with the UK's largest truly independent Alarm Receiving Centre (ARC), operating 24/7 for continuous monitoring and rapid response. Essential for Police Response signalling services and 24/7 monitoring packages offered to customers.
• FirexocoreStrategic or Co-development PartnerExclusive partnership offering Firexo's innovative all-in-one fire extinguisher technology. Capital Response supplies, installs and maintains Firexo extinguishers across all sectors. Products tackle all fire classes including lithium-ion batteries.
• Ajax SystemscoreTechnology or IntegrationTechnology partnership for Ajax fire and security systems including fire detection, intruder alarms and CCTV integration. EN54 compliant fire systems with wireless technology, mobile app control and up to 7-year battery life.
• CSL DualComcoreTechnology or IntegrationDualCom dual-path communication system combining mobile wireless networks with IP broadband for alarm signalling. Provides enhanced resilience and adaptability for future network changes.
• Paxton Access ControlcoreTechnology or IntegrationAccess control technology partner providing electronic security systems including keypads, cards, and biometric recognition for commercial access control installations.
• Bedfordshire Chamber of CommerceminorOthersBusiness membership organisation joined following opening of second office in Leighton Buzzard, for networking and business development in Bedfordshire region.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Banham Group: London-based fire and security systems installer with locksmith heritage, serving residential, commercial and public-sector clients across the South East. Directly comparable on integrated fire, intruder, CCTV and access control service offering and geography.
• DSSL Group: UK fire, security and access control installer with NSI Gold accreditation covering installation, maintenance and monitoring. Comparable full-service integrator competing for similar commercial and public-sector contracts.
• Reliance High-Tech: UK electronic fire and security systems integrator providing design, installation, maintenance and 24/7 monitoring to commercial and public-sector clients. Closely comparable integrated services and ARC-based monitoring model.
• ClearView Communications: UK security and fire systems integrator specialising in CCTV, access control, intruder and fire detection for commercial clients. Comparable mid-sized UK integrator with multi-vendor approach.

Broad incumbents

• ADT UK: Largest UK commercial and residential security provider offering intruder alarms, CCTV, fire detection and 24/7 monitoring at national scale. Overlaps on every service Capital Response sells but at much greater scale and brand recognition.

Peers

• Securitas UK:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/capital-response

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAPITAL RESPONSE LIMITED