HITEO

What HITEO does

HITEO is a privately held French IT services company (SARL) headquartered in Bordeaux, operating as a proximity-based outsourced IT department (DSI externalisée) for startups and small and medium-sized enterprises in the Sud-Ouest region. The company delivers a unified portfolio of managed IT services covering computer park maintenance, software licensing, updates, technical support, cloud solutions (Microsoft Office 365, collaborative messaging, videoconferencing), cybersecurity (Stormshield firewalls), web and email hosting, project management, IT audits and consulting, staff training, and custom web development. Service delivery is built on certified Microsoft Silver Partner and Stormshield capabilities, with the company operating its own hosting infrastructure and using ISL Online for remote assistance; client onboarding begins with an initial IT maturity audit that produces a personalized IT roadmap.

HITEO monetizes primarily through recurring managed-services subscriptions (infogérance), supplemented by project-based professional services, hardware sales tied to IT modernization engagements, and bundled cloud/hosting subscriptions. The go-to-market is sales-led and consultative, with direct client engagement, on-site delivery, and a dedicated client extranet (MyNager) for ongoing service management. Founded by Stéphane Gusmao and Carel Versepuy, who previously worked together before reuniting to build a human-values-focused IT services firm, the company has operated for over a decade and has served more than 100 businesses across the Bordeaux and Sud-Ouest ecosystem, sourcing primarily from local Bordeaux and Toulouse metropolitan-area suppliers.

Name

HITEO

Legal name

HITEO

Website

https://hiteo.fr

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

HITEO is a Bordeaux-based IT services firm (SARL) that acts as an outsourced IT department (DSI externalisée) for startups and SMEs in the Sud-Ouest region of France. It delivers managed IT services, Microsoft 365 cloud solutions, Stormshield cybersecurity, hosting, IT consulting, and custom web development under recurring subscription and project-based engagements.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• IT outsourcing services
• Managed IT services
• Cybersecurity services
• Cloud solutions
• IT consulting

Headquarters

HQ city

Bordeaux

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Infogérance): Recurring managed IT services covering computer park maintenance, updates, software licensing/installation, and ongoing IT operations management. This forms the core revenue stream with long-term client relationships.
2. Professional Services: Project management, IT consulting, cybersecurity assessments, business continuity planning, and training services delivered on a project or retainer basis.
3. Cloud Solutions: Cloud services including Microsoft Office 365, collaborative messaging, and videoconferencing solutions, likely bundled with implementation and ongoing support.
4. Web Hosting and Infrastructure: Web hosting, email infrastructure, SaaS-hosted infrastructure, backup services, and antivirus solutions.
5. Hardware and Equipment Sales: Sale of computer equipment and hardware to clients as part of IT modernization projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

HITEO provides outsourced IT department (DSI externalisée) services for SMEs and startups in the Bordeaux and Sud-Ouest region of France. Core deliverables cover IT outsourcing (infogérance) of computer parks, Microsoft Office 365 cloud solutions, Stormshield-based cybersecurity, web and infrastructure hosting, IT project management, audit and consulting, staff training, and custom web development. Services are bundled into recurring managed engagements supplemented by project-based professional services.

Product overview

HITEO is an IT services company offering a unified portfolio of managed services positioned as an outsourced IT Department (DSI externalisée). The core offering combines IT outsourcing (infogérance), cloud solutions (Solutions Cloud), cybersecurity services, hosting, project management, audit/consulting, training, and custom web development. These services work together to provide comprehensive IT management—from day-to-day system maintenance and security to strategic planning and digital transformation projects—with Microsoft Office 365 and Stormshield security technologies as key components of the service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Infogérance (IT Outsourcing)

Quantifiable outcome

• 20+ years of combined experience from founders; consultants average 12 years experience in enterprise IT management

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationHITEO holds Microsoft Silver Partner certification, placing them among the top 5% of Microsoft partners globally. They provide Microsoft solutions including Office 365, collaborative messaging, and videoconferencing to their clients.
• StormshieldcoreTechnology or IntegrationHITEO has certified teams that master advanced Stormshield firewall features. Stormshield is a European leader in digital infrastructure cybersecurity.
• IdeclapminorImplementation/ SI/ Consulting PartnerIdeclap is responsible for HITEO's web development and technical SEO optimizations.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Devoteam: Large French-headquartered IT consulting and managed services firm with deep Microsoft partnership and cybersecurity practices, competing for the same SME and mid-market IT outsourcing spend as HITEO at a much larger scale.
• SCC France: European IT services and solutions provider with significant French operations, offering managed services, cloud, and infrastructure support across a broader geographic and enterprise footprint than HITEO.
• Capgemini: Global IT services leader headquartered in France with extensive managed services, cloud, and cybersecurity capabilities, representing the upper-scale competitor that regional MSPs like HITEO compete against for larger SME accounts.
• Inetum: French-headquartered IT services group offering managed services, cloud, and digital transformation to mid-market and enterprise clients across France, addressing overlapping needs to HITEO's outsourced IT services.
• Sopra Steria: Major French IT services group offering managed infrastructure, cybersecurity, and consulting across France and Europe, addressing enterprise and public-sector segments that overlap with HITEO's broader addressable market.
• Orange Business Services: Major French telecommunications and managed IT services operator providing cloud, cybersecurity, and outsourcing to enterprises and SMEs across France, with a broader portfolio and scale than HITEO.

Direct peers

• Aliantel: French regional managed IT services provider serving SMEs with outsourced IT, cloud, and cybersecurity offerings, comparable to HITEO's proximity-based DSI externalisée model in the same SME segment.
• NXO: France-based managed services provider focused on IT outsourcing, unified communications, and cybersecurity for mid-market and enterprise clients, overlapping with HITEO's core managed services and Stormshield-aligned cybersecurity stack.
• Azeo: French IT services firm specializing in Microsoft cloud solutions, managed services, and digital workplace deployments for SMEs and mid-market, comparable to HITEO's Microsoft-led managed services offering.

Emerging players

• EBRC (European Business Reliance Centre): European managed IT and cybersecurity services provider with sovereign-tech positioning similar to HITEO's Stormshield-aligned cybersecurity approach, serving compliance-sensitive SME and enterprise clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hiteo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HITEO