HESILMA

What HESILMA does

HESILMA is a French professional services firm (SARL) headquartered in Falaise, Normandy, providing audit, consulting, training, and classification services to tourism, hospitality, commerce, and service businesses. The firm operates four service lines: (i) COFRAC-accredited classification inspections for tourist accommodations (hotels, campings, and tourism rentals) from 1* to 5*, conducted under COFRAC accreditation n°3-1252; (ii) quality assessment and mystery visits for tourism professionals; (iii) quality audits for commerce and service establishments, including the Préférence Commerce program; and (iv) market and feasibility studies for tourism and hospitality projects. Technology is limited to proprietary inspection protocols and assessment methodologies aligned with COFRAC standards rather than software products; the company does not maintain a mobile app, API, or SDK.

HESILMA serves a B2B client base composed primarily of consular bodies and local authorities (CCI chambers across at least nine French regions including Normandie, Grand Est, Bretagne, Pays de la Loire, Auvergne-Rhône-Alpes, Hauts-de-France, Île-de-France, Centre-Val de Loire, and Occitanie), branded hotel networks (Accor, Logis), industry federations (Fédération Nationale de l'Hôtellerie de Plein Air, Certipaq), public investment bodies (Caisse des Dépôts), and private investors commissioning feasibility studies. The company is sales-led, generating revenue through quote-based professional services fees tied to project and audit scope, and reports having executed over 10,000 audits across France since inception. The firm was originally founded as Top Hotel, rebranded to HESILMA in 2010, and is independently owned with no disclosed external funding or parent company.

Name

HESILMA

Legal name

HESILMA

Website

https://hesilma.fr

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

HESILMA is a French consulting firm providing COFRAC-accredited quality audits, classification inspections, market and feasibility studies, and training for tourism, hospitality, commerce, and service businesses across France, serving CCI chambers, hotel networks, and private investors.

Ownership category

akta.pro rank

Product category

Tourism & Hospitality Quality Consulting

NAICS

Testing Laboratories and Services (541380), Testing Laboratories and Services (54138)

SIC

Services-Testing Laboratories (8734)

akta.pro primary industry

Testing, Inspection, Certification & Commissioning (TICx) Technical Services (BPAHAIAL)

akta.pro secondary industry

Inspections, Quality Assurance & Property Readiness (THAMAKAG)

Keywords

• Tourism quality audits
• Hotel classification services
• Feasibility studies consulting
• Hospitality inspection services
• Commerce quality audits

Headquarters

HQ city

Falaise

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Quality Assessment and Audit Services: Fees for conducting quality audits, mystery visits, and evaluation services for tourism and commercial establishments, including preparation for certification and classification.
2. Classification Inspection Services: Fees for conducting official classification inspections for hotels, campings, and tourism rentals under COFRAC accreditation.
3. Market and Feasibility Studies: Fees for conducting market studies and feasibility analyses for tourism, hotel, and restaurant projects commissioned by private investors, local authorities, and institutional clients.
4. Training Services: Training sessions for tourism and hospitality professionals on quality approaches and certification preparation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

HESILMA is a French consulting firm delivering audit, classification, training, and feasibility study services for tourism, hospitality, commerce, and service businesses. The company conducts official classification inspections of tourist accommodations (hotels, campings, tourism rentals) from 1* to 5*, mystery visits and quality audits, market and feasibility studies for project development, and training programs for tourism and hospitality professionals. Operations are anchored by COFRAC Inspection accreditation (n°3-1252).

Product overview

HESILMA is a consulting firm (Conseil Audit Formation) offering a portfolio of professional services centered on quality evaluation and project development in the tourism, hospitality, commerce, and services sectors. The core offerings include: (1) Démarches de classement des hébergements touristiques – COFRAC-accredited inspection and classification services for hotels, campings, and tourist rentals; (2) Démarches qualité dans le tourisme – quality assessment and mystery visit services for tourism professionals; (3) Démarches qualité dans les commerces et services – quality audits for commerce and service businesses; and (4) Études de marché et de faisabilité – market and feasibility studies for tourism and hospitality projects. The firm operates across France serving private investors, consular organizations, local authorities, and hotel chains. All services are professional consulting offerings rather than software or technology products.

Differentiator

Problem solved

Functional benefit

Products and services

• Tourist Accommodation Classification Inspections
• Quality Approaches in Tourism
• Quality Approaches in Commerce and Services
• Market and Feasibility Studies

Quantifiable outcome

• Over 300 establishments audited annually for commerce quality programs
• +1 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

19 partnerships are on record, tiered core, major and minor.

• Atout FrancecoreStrategic or Co-development Partner · 1 January 2024HESILMA became officially habilitated in 2024 to conduct audits under the Destination d'Excellence label, joining Atout France's network of approved evaluation organisms.
• COFRACcoreStrategic or Co-development PartnerHESILMA is accredited COFRAC Inspection under n°3-1252, enabling the company to conduct official classification inspections for tourist accommodations (hotels, campings, tourism rentals). COFRAC accreditation scope is visible on www.cofrac.fr.
• CCI Alsace EurométropolemajorChannel Partner/ Reseller/ DistributorCCI Alsace commissions HESILMA for quality audits of hotels, restaurants, and campings in the Alsace region.
• CCI NormandiemajorChannel Partner/ Reseller/ DistributorCCI Normandie has engaged HESILMA for quality audits across all sectors since 2004, including Quality Tourisme Commerce assessments.
• CCI Grand Nancy Métropole Meurthe-et-MosellemajorChannel Partner/ Reseller/ DistributorCCI Grand Nancy has partnered with HESILMA for quality audits since 2017 for commerce sector and Quality Tourisme Commerce audits.
• AccormajorChannel Partner/ Reseller/ DistributorAccor group engages HESILMA for evaluation audits of hotel and hotel-restaurant compliance with brand procedures since 2019.
• LogismajorChannel Partner/ Reseller/ DistributorLogis hotel network commissions HESILMA for internal quality approaches, Quality Tourisme, and hotel classification audits.
• Fédération Nationale de l'Hôtellerie de Plein AirmajorChannel Partner/ Reseller/ DistributorThe national camping federation engages HESILMA for Quality Tourisme audits of camping brand establishments since 2022.
• CertipaqmajorChannel Partner/ Reseller/ DistributorCertipaq engages HESILMA for Maître Restaurateur certification audits for restaurants since 2008.
• CCI VendéemajorChannel Partner/ Reseller/ DistributorCCI Vendée commissions HESILMA for Préférence Commerce audits - over 300 establishments audited annually since 2011.
• CCI Marne en ChampagnemajorChannel Partner/ Reseller/ DistributorCCI Marne en Champagne commissions HESILMA for quality audits in commerce and services since 2023.
• CCI Troyes et AubemajorChannel Partner/ Reseller/ DistributorCCI Troyes et Aube commissions HESILMA for commerce and services quality audits.
• CCI Meuse Haute-MarnemajorChannel Partner/ Reseller/ DistributorCCI Meuse Haute-Marne commissions HESILMA for commerce and services quality audits since 2021.
• CCI ArdennesmajorChannel Partner/ Reseller/ DistributorCCI Ardennes commissions HESILMA for commerce and services quality audits.
• CCI GardmajorChannel Partner/ Reseller/ DistributorCCI Gard commissions HESILMA for Préférence Commerce audits.
• CCI MayennemajorChannel Partner/ Reseller/ DistributorCCI Mayenne commissions HESILMA for Préférence Commerce audits.
• CCI Oise Hauts de FrancemajorChannel Partner/ Reseller/ DistributorCCI Oise commissions HESILMA for Préférence Commerce audits since 2016.
• CCI Lyon MétropoleminorChannel Partner/ Reseller/ DistributorCCI Lyon Métropole engages HESILMA for mystery audits - approximately 15 audits in 2016 and 30 in 2018.
• Caisse des DépôtsmajorChannel Partner/ Reseller/ DistributorCaisse des Dépôts commissioned HESILMA to assist with identifying hotel operators and investment opportunities in Normandy.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SGS: World's largest TIC firm offering tourism, hospitality, and service-quality inspection services with global reach. Comparable audit/inspection methodology applied across hospitality verticals.
• Eurofins: Global testing laboratory group with French operations providing inspection and certification services. Comparable TIC delivery model at much larger scale across multiple industries.
• SOCOTEC: Major French TIC group offering inspection, certification, and compliance services including real estate and hospitality assets. Comparable inspection methodology, larger team and broader sector coverage.
• TÜV Rheinland France: German-origin global TIC group with French operations offering certification and inspection services. Comparable regulated-inspection business model with tourism, hospitality, and service-sector exposure.
• Dekra: Global TIC firm providing inspection, certification, and quality assurance services with French operations. Comparable delivery model across regulated inspection categories including tourism and hospitality.
• AFNOR Certification: France's leading certification body, running labels and audit schemes that intersect with HESILMA's quality audit work (e.g., Qualité Tourisme). Comparable service model but at much broader scope across all sectors.
• Bureau Veritas: Global TIC firm that conducts hotel classification and tourism quality inspections in France. Overlaps directly with HESILMA on regulated classification work but operates a vastly larger portfolio and international footprint.

Direct peers

• GIRA Conseil: French hospitality and food-service consulting firm specializing in market studies, feasibility analyses, and quality approaches for hotels and restaurants. Direct overlap with HESILMA's feasibility-study and quality-audit lines.
• Certipaq: French certification body that contracts HESILMA as an outsourced auditor for Maître Restaurateur and quality certifications. Operates in the same value chain, addressing overlapping restaurant and tourism clientele.
• Alpes Contrôles: French construction and building inspection firm with comparable on-site inspection methodology for regulated compliance. Operates in adjacent technical inspection territory with similar B2B field-services model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hesilma

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HESILMA