WaaS Consulting

What WaaS Consulting does

WaaS Consulting is a boutique French consulting firm headquartered in Angers, France, specializing in strategy and operational performance consulting with a focus on Workforce Management (WFM). The company is led by its founder Rémy Tappero, Ph.D., who brings over 25 years of experience in operational efficiency optimization in high-constraint environments. WaaS Consulting serves clients across multiple sectors including contact centers, retail/distribution, transportation, manufacturing, personal services, and logistics, addressing challenges at the intersection of organizational effectiveness and operational process efficiency. The website was established in 2018, formalizing the consulting practice.

The firm's core methodology is built around five pillars of WFM: modeling (mathematical representation of activity flows), forecasting (long-term activity projection), capacity planning (workforce dimensioning 12-24 months ahead), scheduling (hour model design and resource assignment), and real-time monitoring/piloting. The approach emphasizes practical, simple mathematical modeling over complex systems, explicitly advocating the KISS (Keep It Stupidly Simple) methodology. Additionally, the firm has developed a "Social Planning" approach incorporating collaborative scheduling mechanisms (shift bidding, preferred hours, shift trading). WaaS Consulting does not build a software product; it delivers advisory and implementation services based on its proprietary methodology.

The business model is project-based professional services consulting, with services sold through four standardized tiers: Silver (diagnostic assessment, starting at €5,000 HT), Gold (recommendation, €10,000 HT), Premium (full accompaniment, €15,000 HT), and Custom (bespoke engagements, quote-based). Revenue is generated through direct B2B consulting engagements with enterprise clients, primarily acquired through content marketing (blog articles on operational efficiency), LinkedIn presence, and direct contact via the website. The company is privately held, founder-owned, bootstrap-financed, and operates without disclosed external funding, partnerships, or institutional backing.

Name

WaaS Consulting

Legal name

WaaS Consulting

Website

https://waas-consulting.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

WaaS Consulting is a boutique French consultancy in Angers, founded by Rémy Tappero, Ph.D., specializing in Workforce Management and operational performance consulting across contact centers, retail, transport, industry, and logistics, using a five-pillar methodology delivered via tiered professional services engagements.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Management Consulting Services (54161), Human Resources Consulting Services (541612)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Performance Management & Productivity Consulting (BPAHAGAL)

akta.pro secondary industries

Organization Design & Operating Model Consulting (BPAHAGAB), Corporate Strategy Advisory (BPAHADAA)

Keywords

• Workforce management consulting
• Operational performance consulting
• Strategic organization consulting
• Business process reengineering
• Capacity planning services

Headquarters

HQ city

Angers

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Consulting Services: Professional consulting services delivered through four standardized tiers plus custom engagements. Services include strategy organization, workforce management, work time agreements, operational processes, and customer satisfaction optimization. Revenue is generated through project-based consulting fees at fixed price points for Silver/Gold/Premium tiers, with Custom tier priced on a quote basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

WaaS Consulting is a French boutique consultancy that delivers workforce management and operational performance advisory services to enterprise clients. Core offerings include strategic organization consulting, WFM implementation, work time organization optimization, business process re-engineering, customer satisfaction improvement, and operational performance measurement, delivered through tiered engagements (Silver, Gold, Premium, Custom) and underpinned by a proprietary five-pillar WFM methodology.

Product overview

WaaS Consulting offers a tiered consulting service portfolio organized around four main tiers (Silver, Gold, Premium, Custom) delivering 10-20% performance gains. Their core methodology is built on the 5 pillars of Workforce Management: modelling, forecasting, sizing (dimensionnement), planning, and piloting/monitoring. Services span strategic organizational consulting, workforce management, work time organization, business process re-engineering, and customer satisfaction. Custom offerings include training, coaching, sourcing, interim management, outsourcing, and tool specification. The company operates exclusively as a consulting firm without a software product.

Differentiator

Problem solved

Functional benefit

Products and services

• Stratégie Organisationnelle (Strategic Organization Consulting) Strategic organizational consulting that aligns operational devices with business objectives to optimize efficiency, targeted at enterprise clients facing strategic and operational challenges.
• Workforce Management (WFM) Consulting Advisory and implementation expertise in forecasting, capacity sizing, planning, and real-time monitoring of workforce needs, delivered as a competitive-advantage consulting engagement for enterprise clients.
• Organisation du temps de travail (Work Time Organization Consulting) Analysis of work time organization covering the evolution of company agreements, flexibility, attractiveness, and retention strategies, mainly in the context of French labor law constraints.
• Re-engineering de Process Métier (Business Process Re-engineering) Business process re-engineering consulting to ensure processes remain relevant and effective in a constantly evolving operational environment.
• Satisfaction Client (Customer Satisfaction Optimization) Customer satisfaction consulting that balances operational efficiency with quality objectives, targeted at enterprise client-relationship operations.
• Performance Opérationnelle (Operational Performance) Operational performance measurement and optimization consulting, including KPI dashboards and decision-support tools for enterprise operations.
• Gestion des Ressources (Resource Management Consulting) Resource and competency management consulting covering contracts, work time organization, and headcount tracking for enterprise clients.
• Formation (Custom Training) Custom training programs built to client specifications to address evolving sector realities and work methodology changes.
• Coaching Specialist coaching services supporting internal team skill development and methodological refinement.
• Sourcing (Talent Detection and Recruitment Support) Talent detection and recruitment support including job description creation and candidate pre-selection.
• Management de Transition (Interim Management) Interim management services providing customer relationship experts during position vacancies.
• Externalisation d'Activités (Activity Outsourcing Advisory) Activity outsourcing advisory including identification of outsourceable activities and partner selection.
• Cahier des Charges Outils (Tool Specification Writing) Functional and technical specification writing for customer relationship center solutions selection.

Quantifiable outcome

• Clients achieve 10-20% performance gains during each engagement
• +1 more outcomes

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Genesys: Genesys is a global cloud customer experience and WFM platform with embedded workforce management capabilities and a large professional services organization. Comparable to WaaS as a broader incumbent in the WFM and contact-center optimization space where WaaS focuses, but operating at much larger scale with software-led delivery.
• NICE Ltd. NICE is a major enterprise software vendor offering WFM solutions (formerly Workforce Management suite) used by large contact centers alongside CX analytics and compliance. Comparable to WaaS in WFM domain expertise and target verticals, but operates globally with proprietary platform.
• Verint: Verint provides workforce engagement management software with forecasting, scheduling, and performance optimization modules, plus implementation and advisory services. Directly overlaps with WaaS's WFM scope (forecasting, sizing, piloting) but offers integrated software where WaaS is purely advisory.
• McKinsey & Company Operations Practice: McKinsey's Operations Practice advises large enterprises on operational performance and workforce productivity transformations. Comparable to WaaS in operating-model and performance improvement scope, but at the premium end of the consulting market with global delivery.
• Alvaria (formerly Aspect Software): Alvaria provides contact-center and workforce engagement software including WFM, performance, and quality modules, plus professional services. Comparable to WaaS in WFM domain overlap (forecasting, scheduling, real-time adherence), but operates as a broad incumbent software vendor rather than a boutique consultancy.
• Concentrix: Concentrix is a global customer experience and BPO provider with substantial WFM capabilities supporting large enterprise clients. Comparable to WaaS as a broad incumbent in the operational performance and WFM consulting space, with both applying WFM in contact-center environments.
• Accenture Operations & Customer Service practice: Accenture operates a global management consulting practice including operations consulting and customer service transformation. Comparable to WaaS as a broad incumbent offering strategic and operational consulting, including WFM-related work, but at much larger scale and price points.

Regional players

• Teleperformance: Teleperformance is a global BPO and customer experience operator with deep in-house WFM expertise serving as a competitive differentiator. Comparable to WaaS because both apply WFM methodology to optimize contact-center operations, though Teleperformance applies it internally across a delivery footprint while WaaS sells the methodology externally.
• SD Worx: SD Worx is a European HR and payroll services provider with workforce management and people analytics offerings, headquartered in Belgium with strong French-market presence. Comparable to WaaS as a regional player serving French/European clients on workforce management and HR operations topics.

Direct peers

• Calabrio: Calabrio is a workforce management (WFM) and customer experience software vendor that also offers WFM consulting, implementation, and optimization services. Directly comparable to WaaS because both compete for WFM methodology expertise in contact-center and operational-performance engagements, though Calabrio pairs services with proprietary software.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/waas-consulting

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WaaS Consulting