What Gledhill Response Limited does

Gledhill Response Limited is a UK-based home emergency cover and maintenance services provider headquartered in Blackpool, Lancashire. The company operates as a subsidiary of Groupe Atlantic, a diversified heating industry conglomerate, and serves as the only official and approved Gledhill repair specialist in the UK. It exclusively services Gledhill-branded heating and hot water products across five core product lines: PulsaCoil (electric thermal storage), BoilerMate (combined hot water/central heating), ElectraMate (electric hot water), Torrent (electric boilers and thermal stores), and Unvented Cylinder/StainlessLite systems.

The company's offering spans subscription-based maintenance and breakdown agreements, fixed-price repairs, appliance replacements, and one-off health checks. Subscription plans are tiered across Standard and Platinum levels, priced between £7.92 and £24.92 per month, with add-on Complete Care packages extending cover to all property electrics and plumbing. Fixed-price repairs range from £180 for storage/panel heaters to £358 for cylinders; replacement appliances start at £600 with consumer finance available through Hitachi Capital for orders over £1,000. Service delivery relies on a nationwide UK network of directly employed specialist engineers (many originally trained as Gledhill factory operatives) supplemented by local subcontractors, with engineers carrying 99% of required parts on their vans to minimize return visits.

The business model is hybrid, combining recurring subscription revenue with transactional repair and replacement fees. Go-to-market is primarily inbound through a freephone number (0800 3800 129) and the company website, supplemented by B2B channel partnerships with property developers, resident associations, and property management companies. Structural cost advantages are derived from sister-company relationships with Gledhill Building Products and Gledhill Spares, which provide preferential pricing on genuine manufacturer-approved parts. All customer-facing activity is anchored to UK operations, with the Blackpool head office serving as the single point of contact for both telephone enquiries and field service dispatch.

Name

Gledhill Response Limited

Legal name

Gledhill Response Ltd

Website

https://gledhill-response.net

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Gledhill Response Limited is a UK home emergency cover and maintenance provider exclusively servicing Gledhill-branded heating and hot water products. Operating under Groupe Atlantic, the company delivers subscription plans, repairs, and replacements via a nationwide network of directly employed specialist engineers.

Ownership category

akta.pro rank

Product category

Home Emergency Cover & Heating Maintenance Services

NAICS

Appliance Repair and Maintenance (811412), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Heating Equip, Except Elec & Warm Air; & Plumbing Fixtures (3430)

akta.pro primary industry

Gas Piping Replacement & Re-Routing (HSAOAKAE)

Keywords

• Home emergency cover
• Boiler maintenance services
• Heating system repairs
• Annual maintenance plans
• Cylinder servicing

Headquarters

HQ city

Blackpool

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Annual Maintenance/Breakdown Agreements: Recurring subscription revenue from annual home emergency cover and maintenance packages providing year-round protection for heating and hot water systems. Plans include Standard and Platinum tiers with varying levels of coverage including parts, labour, health checks, and replacement assistance.
2. Fixed Price Repairs: One-time repair services for appliances not under warranty cover, with fixed pricing including all parts and labour. Cylinder repairs from £358 inc VAT, storage/panel heater repairs from £180 inc VAT.
3. Appliance Replacements: Supply and installation of replacement appliances including cylinders from £600, electric boilers, and thermal stores. Finance options available through Hitachi Capital for higher value items.
4. Health Checks and Servicing: One-off service visits and annual health checks for appliances from £95, providing inspection, certification, and maintenance services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Gledhill Response Limited provides home emergency cover, repair, and maintenance services for Gledhill-branded heating and hot water appliances including PulsaCoil, BoilerMate, ElectraMate, Torrent, and Unvented Cylinder systems. The company operates as the only official Gledhill approved repair specialist in the UK, employing directly employed specialist engineers who carry 99% of parts on their vans to enable first-visit fixes. Offerings include subscription-based annual maintenance plans (Complete Care, Standard, Plus, and Platinum tiers), one-off fixed-price repairs, health checks and servicing, and full appliance replacements supplied and fitted with finance options available.

Product overview

Gledhill Response Limited offers a portfolio of home emergency cover and maintenance services focused on their own branded heating and hot water products. The core product line includes electric thermal storage systems (PulsaCoil), combined hot water/central heating systems (BoilerMate, ElectraMate), electric boilers and thermal stores (Torrent), and unvented cylinders (StainlessLite, Unvented Cylinder). Service is delivered through various maintenance and breakdown agreement plans, with the Complete Care package offering broader home coverage beyond just the Gledhill appliance. Plans range from product-specific coverage (e.g., PulsaCoil Standard at £9.58/month, BoilerMate Only at £10.79/month) to comprehensive packages covering home electrics and plumbing (PulsaCoil Platinum + Complete Care at £24.92/month). The company operates exclusively on Gledhill-branded products and is the only official Gledhill approved repair specialist.

Differentiator

Problem solved

Functional benefit

Products and services

• Complete Care Home Emergency Cover

Quantifiable outcome

• Engineers carry 99% of any parts that may be required on their vans - reducing the need for return visits
• +2 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Groupe AtlanticcoreStrategic or Co-development PartnerGledhill Response Ltd is part of Groupe Atlantic. With 10 years experience in the UK heating industry, Gledhill Response is a specialist UK maintenance and repair service operating within the larger Groupe Atlantic group of companies.
• Gledhill Building ProductscoreStrategic or Co-development PartnerSister company within the Gledhill group. Preferential pricing given by Gledhill Building Products helps Gledhill Response minimise overheads and keep charges low for customers. Gledhill Building Products supplies cylinders and products through regional depots.
• Gledhill SparescoreStrategic or Co-development PartnerSister company within the Gledhill group. Preferential pricing from Gledhill Spares helps Gledhill Response minimise overheads while only fitting genuine manufacturer approved parts.
• Property Developers and Resident AssociationscoreChannel Partner/ Reseller/ DistributorGledhill Response works in partnership with developers and resident associations, having developed specialist maintenance and breakdown packages specifically designed to meet the requirements of Gledhill product users across the UK.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Local Heroes (British Gas): British Gas-owned marketplace connecting homeowners to vetted local tradespeople for plumbing, heating and electrical work. Comparable service category (UK home repair and installation) with a different go-to-market (marketplace vs. directly employed specialists).
• Corgi HomePlan: UK home emergency cover and boiler service plan provider offering subscription-based cover for plumbing, heating and electrical issues. Comparable target customer (UK homeowners) and product structure (monthly plans covering repairs and callouts).
• Vaillant Service Plans: Vaillant's manufacturer-backed boiler service plans and approved engineer network. Directly comparable in structure: manufacturer-affiliated specialist offering annual cover, repairs and replacements for Vaillant-branded heating systems.
• Worcester Bosch Service: Boiler manufacturer's official service and maintenance network offering annual service plans and repairs for Worcester Bosch products. Most analogous peer given manufacturer-affiliated service specialist model with brand-specific subscription plans.
• Dyno (Centrica): National plumbing, heating and drainage service provider operating under Centrica alongside British Gas. Comparable field service model with directly employed engineers delivering repairs and installations across the UK.
• Baxi Service & Support: Baxi manufacturer service plans and approved installer network for Baxi-branded boilers and heating systems. Comparable peer offering subscription-style annual cover and priority repairs for a specific manufacturer installed base.
• Homeserve: UK market leader in home emergency cover and plumbing/heating subscription plans. Most directly comparable peer given subscription-based home cover model serving UK homeowners with similar monthly pricing and boiler/electrical/plumbing coverage tiers.

Broad incumbents

• British Gas HomeCare: UK's largest energy supplier's home services arm offering annual boiler and heating cover, repair services, and plumbing cover. Comparable subscription model but operates across all major boiler brands with significantly larger scale and marketing budget.

Others

• Checkatrade: UK directory and marketplace for vetted tradespeople including heating engineers and plumbers. Comparable target customer (UK homeowners seeking trades services) but operates as a lead-generation platform rather than a direct service provider.

Regional players

• BoilerJuice: UK heating services comparison platform. Adjacent to Gledhill Response's space given shared UK residential heating focus, but operates as a price-comparison lead generator for oil and heating services rather than as a manufacturer-affiliated specialist service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gledhill-response-limited

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gledhill Response Limited