FRANCE SERVICE

What FRANCE SERVICE does

France Services is a French government public service program launched at the end of 2019 (formal nationwide deployment January 2020) that provides free, in-person accompaniment for French citizens completing everyday administrative procedures. It operates a nationwide physical network of 2,865 labelled locations — fixed maisons France services, 143 mobile buses, and 144 multisite sites — placing 99.7% of the population within a 20-minute drive of a service point. Local host operators include local authorities (67%), La Poste branches (15%), associations (13%), MSA (2%) and state prefectures (1%); trained advisors (approximately 7,100 across the network) deliver first-level guidance on behalf of 12 national government partners covering family benefits, health insurance, retirement, taxation, identity documents, employment, housing, energy, and legal aid.

The underlying technology stack is deliberately conventional and integration-heavy rather than proprietary: a web platform built on standard HTML/CSS/JavaScript, an interactive locator map powered by Eulerian analytics, and identity/authentication via France Connect with deep links to partner portals (CAF, ameli, impots.gouv.fr, France Titres, etc.). There is no disclosed proprietary AI, mobile consumer application, or transactional e-commerce layer; the digital surface is informational and orientational, directing users to either a physical visit or a partner portal. Service delivery is human-mediated, with 4 out of 5 demands fully resolved in a single visit and a recorded satisfaction rate of 97.6–98%.

France Services is not a commercial entity and does not generate revenue from end users — all accompaniment is free. The program is funded entirely by the French central government through the Agence nationale de la cohésion des territoires (ANCT), which sets label standards, coordinates partner operators, and distributes operating subsidies to local structures. Per-location subsidies increased from €30,000 to €35,000 in March 2023 (alongside an additional €12.5 million one-off funding) and are targeted to reach €50,000 per year by 2026. The program's principal "customers" in a strategic sense are therefore the French State as sole funder and, indirectly, the 12 partner ministries/agencies whose service catalogues are delivered through the network.

Name

FRANCE SERVICE

Legal name

Agence nationale de la cohésion des territoires

Website

https://france-services.gouv.fr

Company type

Private

Founded year

2020

Operating status

Operating

Short description

France Services is a French government program operating 2,865 free physical service points (plus 143 mobile buses) that help citizens complete everyday administrative procedures across 12 partner agencies, funded entirely by central government subsidies.

Ownership category

akta.pro rank

Product category

Public Administrative Services

NAICS

Other General Government Support (92119), Social Assistance (624), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Management Services (8741), Services-Business Services, Nec (7389)

akta.pro primary industry

Consular Services & Citizen Assistance (BPAIAIAB)

Keywords

• Public administrative assistance
• Citizen front desk services
• Government service network
• Administrative procedure support
• Digital inclusion services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government-funded public service: France Services is a free public service funded entirely by the French government (État) through subsidies to local structure operators. Subsidies increased from €30,000 to €35,000 per location in 2023, with a target of €50,000 per year by 2026. The program is coordinated by the Agence nationale de la cohésion des territoires (ANCT). No revenue is collected from citizens — all accompaniment is free.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

France Services is a French government public service program that operates a nationwide network of over 2,800 physical locations (maisons France services) plus 143 mobile buses, where trained advisors provide free, walk-in assistance to citizens for completing everyday administrative procedures with 12 partner government agencies (CAF, CPAM, Assurance Retraite, Finances publiques, France Travail, La Poste, MSA, Urssaf, France Titres, Chèque énergie, France Rénov', Point Justice). Services are entirely free, require no appointment, and cover taxes, retirement, health, employment, housing, identity documents, and digital tools.

Product overview

France Services is a unified national network of over 2,865 physical service locations (including 143 mobile bus services) that provides free, walk-in administrative assistance to all French citizens. The network operates in partnership with 12 national government agencies (Allocations familiales, Assurance Maladie, Assurance retraite, Chèque énergie, Finances publiques, France Rénov', France Titres, France Travail, La Poste, Urssaf, MSA, and Point-Justice) to help citizens complete everyday administrative procedures. Services include digital support with computer access, personalized advisory assistance, and direct connection to government services. The network prioritizes accessibility for citizens with limited digital literacy, with 86% of users reporting difficulty with digital tools and 55% being over 55 years old.

Differentiator

Problem solved

Functional benefit

Brands

• Bus France services: Mobile France Services units that travel to rural areas and priority urban neighborhoods to reach citizens who cannot easily access fixed locations.

Products and services

• France Services Network (Maisons France Services) A nationwide network of over 2,800 fixed physical service locations (and growing) where French citizens can obtain free, in-person administrative assistance from trained advisors on procedures spanning 12 partner government agencies.
• Bus France Services (Mobile Service) 143 mobile service buses that travel through rural areas and priority urban neighborhoods (QPV) to bring the same administrative assistance to citizens who cannot easily reach fixed locations.
• Advisory Support (Conseil France Services) Trained advisors (conseillers France services) provide personalized, free guidance for citizens on administrative procedures, help navigate online government portals, and connect users with the appropriate partner agency.
• Digital Support Services (Accès au numérique) Free access to computers, internet, printing, and scanning facilities at France Services locations for citizens to complete their administrative procedures online, including digital literacy workshops.
• Online Portal (france-services.gouv.fr) Official website providing information about the France Services program, an interactive map to locate the nearest location, FAQs, news updates, and a contact form for citizen inquiries.

Quantifiable outcome

• 40 million+ administrative procedures accompanied since launch (January 2020)
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and minor.

• Chèque énergiecoreStrategic or Co-development Partner · 1 January 2024Added to the 12 national partners in January 2024. Energy voucher eligibility information and online account management assistance provided at France Services.
• France Rénov'coreStrategic or Co-development Partner · 1 January 2024Added as a 12th partner in January 2024. Home renovation aid (MaPrimeRénov', MaPrimeAdapt') guidance and application filing assistance available through France Services.
• UrssafcoreStrategic or Co-development Partner · 1 January 2024Integrated into the France Services network in 2024. Services for household employers (Cesu/Pajemploi) and self-employed individuals (auto-entrepreneurs) are available through France Services advisors.
• Allocations familiales (CAF)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners of the France Services network. CAF provides access to family benefit services (RSA, housing assistance APL, family allowances, childcare, etc.) through trained France Services advisors.
• Assurance Maladie (CPAM)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. CPAM services (ameli account, Carte Vitale, CEAM, health reimbursements, C2S) are accessible through France Services advisors.
• Assurance Retraite (CARSAT)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Retirement services including pension applications, career record retrieval, and retirement simulations are available through France Services.
• Finances publiques (DGFiP)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Tax declaration assistance, tax notice retrieval, and property declaration services available through France Services.
• France Titres (ANTS)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Identity document pre-applications (CNI, passport), carte grise, and driver's license services available through France Services advisors.
• France TravailcoreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Job seeker registration, monthly status updates, and francetravail.fr navigation assistance available through France Services.
• La PostecoreStrategic or Co-development Partner · 1 January 2020La Poste branches host 15% of all France Services locations. Address change and mail forwarding services available through France Services.
• MSA (Mutualité Sociale Agricole)coreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Agricultural social services covering family benefits, housing assistance, retirement, and RSA for farmers and rural residents.
• Point JusticecoreStrategic or Co-development Partner · 1 January 2020One of the 12 national operator partners. Legal access information, judicial record extracts, legal aid applications, and mediation services available through France Services.
• Agence nationale de la cohésion des territoires (ANCT)coreStrategic or Co-development PartnerThe ANCT is the national pilot and operator of the France Services program. It sets the label standards, coordinates partner operators, manages subsidy distribution to local structures, and runs national communication campaigns.
• Banque des TerritoiresminorStrategic or Co-development PartnerPartners with France Services to provide physical space design expertise and project financing. Runs the 'Lieux innovants, Lieux accueillants' program supporting space redesign. Has produced monographs on best practices in welcoming citizens.
• CNIL (Commission nationale de l'informatique et des libertés)minorStrategic or Co-development PartnerPartnership established to sensitize France Services advisors and citizens on personal data protection and online safety. CNIL agents conduct training sessions with advisors. Joint communication materials distributed in France Services locations.
• GIP Action contre la Cybermalveillance (Cybermalveillance)minorStrategic or Co-development PartnerPartnership during Cybermois 2025 (October) to raise awareness of online fraud and digital risks. France Services network participates in national cybersecurity events alongside Cybermalveillance's 1,200+ partners.
• CNFPT (Centre national de la fonction publique territoriale)minorStrategic or Co-development PartnerProvides initial and continuing training for France Services advisors, in collaboration with national program partners.

Scale indicators9 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• La Poste (Bureau de Poste): French national postal service that hosts 15% of all France Services locations. Comparable as both a delivery channel and an administrative-services operator (address change, identity verification), with overlapping physical footprint and similar proximity-based service mission.
• Point Justice (Maison de la Justice et du Droit): Network of legal access points operated under the French Ministry of Justice offering free legal information, mediation, and aid applications. Comparable as a France Services national operator partner providing legal-aid accompaniment within the same physical service model.
• France Travail (Pôle emploi): French national employment agency operating local offices that assist citizens with job-seeker registration, benefits, and employment procedures. Comparable because it is one of France Services' 12 national operator partners and offers an analogous face-to-face citizen service network across France.
• Service-public.fr: Official French government portal providing information and online access to administrative procedures. Directly comparable as the digital counterpart France Services supports for citizens who cannot self-serve online — same sponsor (the State) and same target procedures.
• Service Canada Centres: Canadian federal in-person service network assisting citizens with employment insurance, pensions, passports, and other government procedures. Closest international analog: comparable mission, multi-agency integration, and proximity-based physical footprint, though operated federally rather than via local concession holders.
• CAF (Caisse d'Allocations Familiales): French family benefits agency with its own local reception network guiding citizens through family, housing, and social benefit procedures. Directly comparable as a national operator partner offering overlapping accompaniment services that France Services now channels.
• CPAM (Caisse Primaire d'Assurance Maladie): Local health insurance agencies assisting citizens with ameli accounts, Carte Vitale, and reimbursements. Comparable as a national operator partner providing health-procedure accompaniment that France Services advisors deliver on its behalf.
• Maisons de services au public (MSAP): Direct predecessor program to France Services, also under ANCT, providing multi-agency administrative assistance through local physical points. Explicitly comparable: same sponsor, same model, and MSAP sites were absorbed into the France Services label — historically the closest one-to-one comparator.

Broad incumbents

• NYC 311: Non-emergency municipal citizen-service channel operated by New York City government handling information requests, service complaints, and agency routing. Comparable as a government-operated citizen accompaniment and referral service, but online/phone-led rather than physical-presence-led.
• GOV.UK (HM Government digital services): UK government's central digital platform providing information and access to public services, including GOV.UK One Login. Comparable as a national single-point-of-access for citizens; represents the digital-first model France Services' in-person network complements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/france_services
• YouTubeyoutube.com/@gouvernementfr
• Facebookfacebook.com/sharer.php?u=www.france-services.gouv.fr
• LinkedInlinkedin.com/shareArticle?url=www.france-services.gouv.fr

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FRANCE SERVICE