Gemeente Zwartewaterland

What Gemeente Zwartewaterland does

Gemeente Zwartewaterland is a Dutch municipality (gemeente) in the province of Overijssel, comprising the towns of Hasselt, Genemuiden, and Zwartsluis along the Zwarte Water river. As a public administrative body under Dutch law, it provides mandatory local government services to residents and businesses within its jurisdiction, including civil registration, identity documents (passports, ID cards, driver's licenses), change of address processing, environmental permits under the Omgevingswet, municipal taxation (WOZ, rioolheffing), social care, and public space maintenance. The municipality employs an omnichannel service model: in-person service at the gemeentehuis in Hasselt, the Mijn Zwartewaterland online portal (DigiD-authenticated), telephone service via 14 038, and an online appointment scheduling system. It also operates a BuitenBeter-integrated public space issue reporting channel and an interactive Omgevingsvisie spatial planning platform.

The municipality's technology is essentially a digital government platform anchored on the national DigiD authentication system, with a CRM-style citizen portal, third-party integrations (BuitenBeter, iLost, Meldpuntroutes.nl, ReadSpeaker, SIManalytics), and a physical infrastructure footprint of 440 pressure sewage pumping stations and 150km of pipelines connecting 778 properties across rural areas. The revenue model is tax- and allocation-funded rather than transactional: standard municipal fees (passport €88.65, ID card €80.10, naturalisation up to €1,454) are set by fee regulation (legesverordening), while the bulk of funding flows from municipal taxes, provincial subsidies, and national government allocations (algemene uitkering). The municipality is governed by Mayor Judith Compagner, three Aldermen (Wethouders), and Municipal Secretary Susan van der Zwaag, with the College van B&W accountable to the elected Gemeenteraad.

Name

Gemeente Zwartewaterland

Legal name

Gemeente Zwartewaterland

Website

https://zwartewaterland.nl

Company type

Private

Founded year

2001

Operating status

Operating

Short description

Gemeente Zwartewaterland is a Dutch municipality in Overijssel serving the towns of Hasselt, Genemuiden, and Zwartsluis. It provides mandated local government services including civil registration, identity documents, permits, taxation, and public space management through in-person, online, and telephone channels.

Ownership category

akta.pro rank

Product category

Local Government / Municipal Public Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Civil registration
• Identity document services
• Environmental permitting
• Local public administration

Headquarters

HQ city

Hasselt

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Levies: The municipality collects local taxes including sewerage fees (rioolheffing), property taxes (WOZ), and other municipal levies. Revenue is used to fund municipal services and infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Gemeente Zwartewaterland is a Dutch municipality delivering mandated local public services to residents and businesses in the towns of Hasselt, Genemuiden, and Zwartsluis. Its core offering spans civil registration, identity documents (passports, ID cards, driver's licenses), change-of-address administration, environmental and building permits, local taxation (sewerage fees, WOZ), public-space issue reporting, social support services, and spatial planning via the Omgevingsvisie. These are delivered through the municipal office in Hasselt, a DigiD-secured online portal, telephone service, and the BuitenBeter app.

Product overview

Gemeente Zwartewaterland operates a unified digital municipal services portal that combines a resident-facing website with integrated online transaction capabilities. The core offering is the Online Municipal Services Portal (www.zwartewaterland.nl) supplemented by the Mijn Zwartewaterland personal portal for tax documents, the Afspraak Maken appointment scheduling system, and specialized services for passports/ID cards, driver's licenses, change of address notifications, environmental permits, and issue reporting via BuitenBeter. The municipality also provides an Omgevingsvisie interactive spatial planning platform. All services requiring authentication use the national DigiD system.

Differentiator

Problem solved

Functional benefit

Brands

• Mijn Zwartewaterland: Personal citizen portal for accessing municipal services including tax assessment viewing and download.

Products and services

• Online Municipal Services Portal

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

14 partnerships are on record, tiered core, moderate and minor.

• Veiligheidsregio IJssellandcoreStrategic or Co-development PartnerThe municipality participates in the Veiligheidsregio IJsselland (Safety Region IJsselland), a regional safety collaboration covering fire services, disaster relief, and crisis management. Mayor Judith Compagner serves as a member of the AB (Algemeen Bestuur) of this safety region.
• VNG OverijsselcoreStrategic or Co-development PartnerThe municipality is a member of the Vereniging van Nederlandse Gemeenten (VNG) Overijssel section, and Mayor Judith Compagner serves on the board of VNG Overijssel. VNG Overijssel represents municipal interests and coordinates inter-municipal cooperation in the province.
• Regio ZwollecoreStrategic or Co-development PartnerThe municipality is part of the Regio Zwolle regional collaboration. Mayor Judith Compagner serves as a member of the AB (Algemeen Bestuur) of Regio Zwolle, which coordinates regional development, spatial planning, and economic affairs.
• Rijksoverheid (National Government)coreStrategic or Co-development PartnerThe municipality operates under national government frameworks and legislation. It participates in national programs such as the Spreidingswet (refugee distribution law) and implements national policies on identity documents, naturalisation, and the Omgevingswet.
• RijkswaterstaatmoderateStrategic or Co-development PartnerThe municipality and Rijkswaterstaat (national water management authority) are exploring a joint approach for Zwartsluis, indicating collaboration on water infrastructure and regional water management projects.
• VitensminorOthersWater utility company. Wethouder Maarten Slingerland participates in the General Meeting of Shareholders (AvA) of Vitens on behalf of the municipality (16 hours per year).
• RendominorOthersEnergy grid operator. Wethouder Maarten Slingerland participates in the General Meeting of Shareholders (AvA) of Rendo on behalf of the municipality (16 hours per year).
• ROVAminorOthersWaste management company. Wethouder Maarten Slingerland participates in the General Meeting of Shareholders (AvA) of ROVA on behalf of the municipality (16 hours per year).
• EnexisminorOthersEnergy grid operator. Wethouder Maarten Slingerland participates in the General Meeting of Shareholders (AvA) of Enexis on behalf of the municipality (8 hours per year).
• Omgevingsdienst IJssellandmoderateOthersRegional environmental service that handles environmental complaints and enforcement for the municipality. Residents are directed to the Meldpunt Milieu of Omgevingsdienst IJsselland for environmental pollution reports.
• GGD IJssellandmoderateOthersRegional public health service. The Meldpunt Maatschappelijke Zorg is linked to specialized teams from GGD IJsselland, which is accessible 24/7 at 038 428 15 50.
• Lokaal Service Centrum ONS (SSC ONS)minorOthersShared service centre for municipal back-office functions. Wethouder Maarten Slingerland is a member of SSC ONS (24 hours per year).
• RIVUSminorOthersRegional collaboration platform. Wethouder Maarten Slingerland participates in the administrative meetings of RIVUS (16 hours per year).
• Regionaal Werk BedrijfminorOthersRegional employment services. Wethouder Maarten Slingerland is a member of this organisation (16 hours per year), indicating collaboration on workforce and employment matters.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Gemeente Zwolle: The neighboring larger municipality and lead partner in Regio Zwolle. Provides the same statutory local government services (civil affairs, permits, identity documents) but serves a substantially larger urban population. Direct peer in regional collaboration and in delivery of mandated Dutch municipal services.
• Gemeente Kampen: Adjacent Overijssel municipality along the IJssel delta, sharing regional infrastructure and water management themes. Delivers identical statutory services to residents in a comparable small-town Dutch context, making it a direct functional peer.

Direct peers

• Gemeente Urk: Small Dutch municipality with comparable population scale and a tightly defined geographic footprint. Delivers identical statutory municipal services, providing a useful benchmark for per-resident operating efficiency in a small-municipality context.
• Gemeente Staphorst: Neighboring small Overijssel municipality with a similar rural profile, comparable population scale, and overlapping regional cooperation. Delivers the same statutory services and shares pressure sewage and water management challenges, making it a tight operational peer for benchmarking.

Others

• SSC ONS (Shared Service Center): Shared service center providing back-office IT and administrative services to multiple municipalities, including Zwartewaterland. Comparable as an ecosystem peer delivering the operational backbone (HR, finance, IT) that municipalities rely on rather than competing with them.
• Rijkswaterstaat: National water and infrastructure authority with which Zwartewaterland is exploring joint approaches for Zwartsluis. Not a competing entity, but an ecosystem peer whose infrastructure investments and policy decisions directly shape municipal planning, permits, and economic development.
• Omgevingsdienst IJsselland: Regional environmental enforcement agency that handles environmental complaints and permitting enforcement on behalf of municipalities in the region, including Zwartewaterland. An enabling peer that operationalizes part of the environmental regulatory function the municipality is statutorily responsible for.
• VNG (Vereniging van Nederlandse Gemeenten): The national association representing all Dutch municipalities, including Gemeente Zwartewaterland. VNG coordinates inter-municipal lobbying, shared policy frameworks, and digital service standards (including common platforms used by municipalities). Peer in the sense that it shapes the operating environment and shared service infrastructure that Zwartewaterland relies on.
• DigiD / Logius: National Dutch government digital authentication system integrated across all municipal service portals. A critical enabling infrastructure peer: Zwartewaterland's online services all depend on DigiD for identity verification, making Logius's roadmap a direct input to municipal digital service delivery.

Broad incumbents

• Gemeente Amsterdam: The largest Dutch municipality, providing the full statutory suite of local government services at scale. A broad incumbent demonstrating the upper-bound operating model of Dutch municipal service delivery, useful as a comparator for digital channel maturity and citizen service portfolio breadth.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gemeente_zwl
• Facebookfacebook.com/gemeentezwartewaterland
• LinkedInlinkedin.com/company/gemeente-zwartewaterland
• Instagraminstagram.com/gemeentezwartewaterland

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Zwartewaterland