What Gemeente Kampen does

Gemeente Kampen is a Dutch municipality (gemeente) — a public government entity under Dutch law — providing statutory and discretionary local government services to approximately 56,000 residents in Kampen, Overijssel, in the Netherlands. The municipality employs approximately 650 staff across 12 departments and is governed by an elected gemeenteraad (municipal council) administered by a college of burgemeester en wethouders. Its operational scope spans civil affairs (Burgerzaken), taxation, welfare (Bijstand and Participatiewet), youth care (Jeugdwet), Wmo social support, waste management (Afvalbeheer), spatial planning and permits (Bouw en Wonen), and a growing portfolio of income-support programs for low-income residents including Meedoentegoed, Individuele Inkomenstoeslag, healthcare cost contributions, and the Samen voor alle kinderen children's activity credits.

The municipality operates a multi-channel service delivery platform. Its core digital product is Mijn Kampen (Digitaal Loket), an online citizen portal accessible at dloket.kampen.nl providing 24/7 access to appointment scheduling, permit applications, and service requests, integrated with DigiD (national citizen authentication) and eHerkenning (business authentication). The Gemeentepas-app (available on iOS and Android) digitizes the Meedoentegoed participation credit program. Supporting channels include the Stadhuis at Burgemeester Berghuisplein 1, a Werkcafé for employment services on Gildestraat 1, telephone (14 038), WhatsApp (06-57008800), and active social media presence on Facebook, Instagram, X, and LinkedIn. The municipality enforces published Servicenormen (service standards) including 5-day environmental report response times and same-day phone callbacks.

Gemeente Kampen's funding model combines national government transfers for statutory tasks, municipal taxes (rioolheffing, afvalstoffenheffing, property levies), service fees (passports, permits, parking), and targeted childcare contributions. Many social support services are provided free of charge to eligible low-income residents, with tax exemptions (kwijtschelding) available based on income and assets assessment. The municipality maintains a partner network including Financieën op Koers, Budget Adviesbureau Deventer, Humanitas Thuisadministratie, Energiebank Kampen, GGD IJsselland, Zilveren Kruis, and Regionaal Bureau Zelfstandigen Zwolle to extend service reach. Approximately 4,000 new housing units are planned over coming years to support a population growth target from approximately 56,000 to approximately 70,000 residents.

Name

Gemeente Kampen

Legal name

Gemeente Kampen

Website

https://kampen.nl

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gemeente Kampen is a Dutch municipality providing statutory local government and social services — including welfare, taxation, permits, civil affairs, childcare support, and waste management — to approximately 56,000 residents through a digital citizen portal, physical city hall, and partner organizations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Individual and Family Services (6241), Other General Government Support (92119), Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Municipal services
• Civic administration
• Welfare benefits
• Local government
• Public service delivery

Headquarters

HQ city

Kampen, Overijssel

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes: Revenue from municipal taxes including rioolheffing (sewage levy), afvalstoffenheffing (waste levy), and other local taxes. Residents with low incomes may qualify for tax exemption (kwijtschelding).
2. Government Funding: Core funding from national government for performing statutory municipal tasks including social welfare (Participatiewet), youth assistance (Jeugdwet), and Wmo support services.
3. Service Fees: Fees for specific services such as passport/ID applications, building permits, event permits, and parking. Childcare contributions are also collected.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Gemeente Kampen operates as a Dutch municipal government providing statutory civic services to approximately 56,000 residents. Core offerings include civil affairs (passports, ID cards, driver's licenses), waste management, municipal taxation, welfare benefits (Bijstand), social care (Wmo), youth assistance (Jeugdwet), building permits and spatial planning, low-income support programs (Meedoentegoed, Ondersteuning Lage Inkomens), and employment services. Services are delivered through a digital-first omnichannel model combining the Mijn Kampen citizen portal, the Stadhuis, telephone, WhatsApp, and partner organizations.

Product overview

Gemeente Kampen is a Dutch municipal government operating as a public service platform providing citizen services, administrative functions, and social support programs. The offering is a unified civic services platform with multiple integrated modules including the Mijn Kampen digital citizen portal (Digitaal Loket), civil affairs services (Burgerzaken), financial assistance programs (Meedoentegoed, Bijstand, Ondersteuning Lage Inkomens), environmental services (Afvalbeheer), taxation (Gemeentelijke Belastingen), and employment services (Vacatures). The platform operates on a 24/7 digital-first basis supplemented by physical city hall services with appointment scheduling. Services are accessible via the Mijn Kampen citizen portal, dedicated service pages, and physical locations including the stadhuis (city hall) and Werkcafé.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Kampen (Digitaal Loket) Online citizen portal providing 24/7 access to municipal services including appointment scheduling, permit applications, and service requests for the residents of Kampen.
• Meedoentegoed Digital credit system for residents with low income (€210/year, €315 for AOW recipients in 2026) to pay for sports, cultural activities, and social events, delivered via the Gemeentepas-app.
• Ondersteuning Lage Inkomens (Low Income Support) Bundle of financial assistance programs including healthcare cost contributions (€226.28 per person, 2026), collective health insurance (Zilveren Kruis), childcare subsidies, special needs grants, and tax exemptions for residents with limited income.
• Burgerzaken (Civil Affairs) Municipal services including passport, ID card, and driver's license applications for residents; operates fully by appointment at the Stadhuis.
• Afvalbeheer (Waste Management) Waste collection and recycling service for households including household waste, glass, paper, textiles, and organic waste; includes waste-separation guidance and collection schedules funded through the afvalstoffenheffing.
• Gemeentelijke Belastingen (Municipal Taxes) Collection of municipal taxes including rioolheffing (sewerage levy), afvalstoffenheffing (waste levy), property taxes, and parking fees, with online tax payment and exemption requests for low-income residents.
• Bijstand (Welfare Benefits) Income support programs including welfare applications (Participatiewet), special needs assistance, self-employed income support (Bbz), vacation reporting, and benefit fraud reporting administered under Dutch social law.
• Bouw en Wonen (Construction and Housing) Permits, spatial planning, building plots, energy savings guidance, and heritage protection services for residents and businesses in the municipality, accessed via Omgevingsloket with eHerkenning.
• Zorg, Wmo en Ondersteuning (Care and Support) Social care services including welfare support, Wmo disability assistance, youth care (Jeugdwet), health services, and community support programs for residents requiring care and support.
• Meldingenportaal (Reports Portal) Online portal for citizens to report neighborhood issues, complaints, and environmental concerns about their living environment 24/7, with a 5-day response-time service standard.
• Kandidatenportaal (Candidate Portal) Online portal for job applicants to track application status, view personal data, and manage vacancy alerts when applying for municipal positions at Gemeente Kampen.
• Vacatures (Job Vacancies) Municipal job listings for various positions including policy advisors, youth consultants, legal specialists, and operational staff, with direct digital application functionality.

Quantifiable outcome

• 5-day response time for environmental reports (meldingen)
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Financiën op KoerscoreStrategic or Co-development PartnerSpecialist organization providing practical assistance with tax filings, benefit applications, form completion, and home administration support. They help residents with low incomes navigate government services and financial management.
• Budget Adviesbureau DeventercoreStrategic or Co-development PartnerFinancial experts providing debt counseling, budget management, and money management services. The municipality partners with this bureau to provide specialized debt assistance to Kampen residents.
• Humanitas ThuisadministratieminorStrategic or Co-development PartnerVolunteer organization helping residents with mail, administration, and income management. Volunteers provide year-long support for household financial administration.
• Energiebank KampenminorStrategic or Co-development PartnerVolunteer organization providing energy conservation advice, installing energy-saving materials, and helping residents reduce energy costs.
• Informatiepunt KampenminorStrategic or Co-development PartnerCommunity information point staffed by knowledgeable volunteers who provide free, reliable information and assistance to residents.
• GGD IJssellandcoreStrategic or Co-development PartnerMunicipal health service providing youth healthcare services. Their youth doctors issue social-medical indications (smi) required for childcare support.
• Belastingdienst (Tax Authority)coreOthersNational tax authority that processes childcare allowances and determines eligibility for municipal childcare contributions.
• Zilveren KruiscoreStrategic or Co-development PartnerHealth insurer offering collective health insurance for Kampen residents with welfare benefits or low incomes, providing affordable healthcare coverage options.
• Regionaal Bureau Zelfstandigen (RBZ) ZwolleminorChannel Partner/ Reseller/ DistributorRegional business support organization helping self-employed entrepreneurs and former business owners with welfare applications, IOAZ support, and business development.
• Samen voor alle kinderencoreStrategic or Co-development PartnerNational platform for contributions to children's activities, allowing Kampen residents to apply for financial support for sports, culture, and school supplies.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Rotterdam: Major Dutch municipality with comparable statutory responsibilities across welfare, youth care, and civil affairs. Comparable service portfolio including digital local portal, low-income support programs, and housing development pipeline, serving a larger urban population (~650,000).
• Gemeente Gouda: Mid-sized Dutch municipality (~75,000 residents) operating a digital citizen portal, social welfare programs, and DigiD-integrated services. Closely comparable to Kampen in scale and the mix of urban core with surrounding rural service area.
• Gemeente Almere: Growth-oriented Dutch municipality with an active new-housing pipeline, comparable to Kampen's 4,000-unit plan. Serves a younger, growing population with parallel welfare and youth service obligations, making it a relevant comparator for trajectory and growth strategy.
• Gemeente Amsterdam: Largest Dutch municipality providing the same statutory social welfare, youth care (Jeugdwet), Wmo, civil affairs, and municipal tax services as Kampen. Directly comparable as a Dutch local government entity delivering identical Participatiewet, Jeugdwet, and DigiD-based services, differing primarily in scale (~870,000 residents).
• Gemeente Zwolle: Neighboring Overijssel-province municipality with same statutory mandate and very similar population scale (~130,000). Directly comparable as a regional Dutch municipality administering Participatiewet, Jeugdwet, and Wmo services, and a likely competitor for residents in Kampen's catchment area.
• Gemeente Deventer: Overijssel-province municipality of comparable scale (~100,000 residents) offering the same statutory social services, citizen portal, and municipal tax administration. Notably Kampen already partners with Budget Adviesbureau Deventer, indicating direct regional interaction in social support delivery.
• Gemeente Utrecht: Mid-to-large Dutch municipality with directly parallel service categories: DigiD-integrated citizen portal, social welfare administration, youth care, municipal taxes, and digital-first service delivery. Comparable in operational model though serving ~360,000 residents.

Others

• SVB (Sociale Verzekeringsbank): Dutch national social insurance administrator handling AOW, child benefit (kinderbijslag), and other statutory benefits that complement Kampen's municipal welfare services. Relevant as an interconnected public-sector partner in the broader Dutch social support ecosystem.
• VNG (Vereniging van Nederlandse Gemeenten): Dutch national municipal association representing all 342 Dutch municipalities. Not a competitor but a central enabling organization that provides shared services, policy advocacy, and infrastructure that Kampen relies on for statutory task delivery.

Regional players

• Gemeente Hardenberg: Overijssel-province neighboring municipality (~60,000 residents) with comparable welfare, youth care, and civil affairs portfolio. Slightly different scale but directly relevant as a regional peer competing for residents and economic activity in eastern Netherlands.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gemkampen
• Facebookfacebook.com/gemeentekampen
• LinkedInlinkedin.com/company/gemeente-kampen
• Instagraminstagram.com/gemeentekampen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Kampen