Carglass® Portugal

What Carglass® Portugal does

Carglass® Portugal (legal entity Autoglass - Vidros Para Viaturas, Lda) is a wholly-owned subsidiary of Belron Group and operates the largest vehicle glass repair, replacement, and recalibration service network in Portugal. Founded in 1989 with first agencies in Porto and Lisbon, the company has grown to more than 80 owned branches across continental Portugal and Madeira, supported by a fleet of over 30 mobile service vehicles. Its core offering comprises windshield repair (typically completed in approximately 30 minutes), full windshield, side window, rear window, and panoramic roof replacement using OEM-quality glass, plus ADAS camera recalibration performed by the only IMI-certified technicians in Portugal under the Carglass brand. Adjacent add-on services include temporary acrylic solutions for broken glass, hydrophobic water-repellent glass treatment, headlight polishing, wiper replacement, and air conditioning disinfection.

The business model is predominantly transaction-based, with revenue generated per service (repair, replacement, calibration, or add-on) and largely underwritten by direct billing agreements with 15+ major Portuguese insurance companies covering QIV (Quebra Isolada de Vidros) policies, eliminating customer paperwork. The go-to-market combines a sales-led direct-to-consumer channel (online booking, phone reservations, branch and mobile service) with a B2B channel partnership model anchored by the QivOnline platform, which serves insurance mediators and brokers for scheduling and real-time status tracking. A customer portal (Área de Cliente) supports post-sale service history and warranty management. Differentiators include a lifetime warranty, IMI-certified ADAS capability, same-day service availability, and integration with Portugal's primary insurance carriers.

Customer segments span individual car owners (primary), insurance companies, fleet operators, and insurance mediators/brokers. Quality is managed under an ISO 9001:2015-certified system (AENOR / IQNET recognized), with operations led by General Director Jorge Muñoz Cardoso. Geographic restrictions exclude the Azores, leaving a partial domestic coverage gap. The company has no publicly disclosed revenue, no independent funding history, and no recent M&A, restructuring, or leadership changes recorded in source data.

Name

Carglass® Portugal

Legal name

Autoglass - Vidros Para Viaturas, Lda

Website

https://carglass.pt

Company type

Private

Founded year

1989

Operating status

Operating

Short description

Carglass® Portugal is a wholly-owned Belron Group subsidiary operating the country's largest vehicle glass repair and replacement network, with 80+ branches and 30+ mobile units serving individual car owners, fleets, and 15+ insurance partners via direct billing.

Ownership category

akta.pro rank

Product category

Automotive Glass Services

NAICS

Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro industry

PRIMARYTLAKAAAH

Auto Glass Repair & Replacement

Transportation & Logistics/Vehicle & Equipment Maintenance, Repair & Services (MRO)/Automotive Repair & Maintenance (Light-Duty Vehicles)

SECONDARYTLAKAFAL

Mobile Glass Repair/Replacement & Temporary Weatherproofing

Transportation & Logistics/Vehicle & Equipment Maintenance, Repair & Services (MRO)/Mobile Maintenance & Roadside Assistance

Keywords

• Automotive glass repair
• Windshield replacement services
• ADAS camera calibration
• Mobile vehicle glass service
• Insurance glass claims handling

Headquarters

HQ city

Porto Carreiro

HQ country

Portugal

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Glass Repair Services: Windshield repair services for small damages (under 2-euro coin size) typically completed in 30 minutes. Revenue generated per service transaction, often billed directly to insurance companies.
2. Glass Replacement Services: Full windshield, side window, rear window, and panoramic roof replacement using OEM-quality glass. Revenue per transaction, typically covered by insurance policies or paid directly by customer.
3. ADAS Calibration: Recalibration of Advanced Driver Assistance Systems cameras after windshield replacement, as required by vehicle manufacturers.
4. Additional Services: Supplementary services including wiper blade replacement, air disinfection, headlight polishing, and rain repellent treatment. Pricing from €35 for temporary acrylic solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Carglass Portugal repairs and replaces automotive glass — including windshields, side windows, rear windows, and panoramic roofs — at more than 80 physical branches and through a fleet of 30+ mobile service vehicles across Portugal. The company is the first in Portugal with IMI-certified technicians for Advanced Driver Assistance Systems (ADAS) camera recalibration, which it performs after windshield replacement. It also offers supplementary vehicle care services such as hydrophobic glass treatment, temporary acrylic solutions for broken windows, headlight polishing, wiper replacement, and air conditioning disinfection, with direct insurance billing through 15+ major Portuguese insurers.

Product overview

Carglass® Portugal operates as a specialized automotive glass repair and replacement service network with over 80 agencies across Portugal and a mobile service fleet of 30+ vehicles. The core offering consists of windshield repair (completed in ~30 minutes) and full replacement services for all vehicle makes and models, utilizing OEM-quality glass with lifetime warranty. The service portfolio includes ADAS calibration (IMI-certified technicians), replacement of side windows, rear windows, and panoramic roofs, plus additional services such as temporary acrylic solutions for broken glass, hydrophobic glass treatment (water/mosquito repellent lasting 3-6 months), headlight polishing, wiper blade replacement, and air conditioning disinfection. The company operates the QivOnline platform for insurance mediators, an online booking system for direct customers, and a customer portal for service management. Carglass® handles insurance claims processing directly with major Portuguese insurers on behalf of customers.

Differentiator

Problem solved

Functional benefit

Brands

• QivOnline: Dedicated platform for insurance mediators and brokers to schedule glass repair and replacement services with Carglass®.

Products and services

• Windshield Repair (Reparação de Para-brisas) Restoration of cracked or chipped windshields using a coin-test methodology to determine repairability, typically completed in approximately 30 minutes. Available to individual car owners at any of the 80+ Carglass branches across Portugal or via the mobile service fleet.
• Windshield Replacement (Substituição de Para-brisas) Complete windshield replacement using OEM-quality glass, performed by certified technicians with lifetime warranty. Available to individual car owners, fleet operators, and insurance policyholders across Portugal.
• Side Window Replacement (Substituição de Vidro Lateral) Replacement of vehicle side windows for all makes and models, using original quality standards. Available at Carglass branches and via mobile service across Portugal.
• Rear Window Replacement (Substituição do Vidro Traseiro) Replacement of vehicle rear windows using OEM-quality glass standards, typically completed in approximately one hour. Available at Carglass branches and via mobile service across Portugal.
• Panoramic Roof Glass Repair or Replacement (Reparação ou Substituição de Teto Panorâmico) Repair or replacement of panoramic sunroof glass for passenger vehicles and commercial vehicles equipped with panoramic roofs. Available at Carglass branches across Portugal.
• ADAS Camera Calibration (Calibração ADAS) Recalibration of Advanced Driver Assistance Systems (ADAS) cameras integrated in windshields after replacement, ensuring proper functioning of safety features such as lane departure warning and adaptive cruise control. Performed by IMI-certified technicians in line with global automotive manufacturer standards.
• Mobile Glass Service (Serviço Móvel Carglass) On-location glass repair and replacement service delivered to the customer's home, office, or other site by 30+ Carglass mobile service vehicles operating across mainland Portugal for customers unable to visit a branch.
• Temporary Acrylic Solution for Broken Glass (Solução Temporária para Vidro Partido) Provisional acrylic or adhesive film solution applied in approximately 30 minutes without appointment, allowing safe vehicle operation until permanent glass replacement. Available from €35 for the triangle format and from €45 for side windows.
• Carglass Hydrophobic Glass Treatment (Tratamento do Vidro Carglass) Water-repellent hydrophobic coating applied to windshields that causes water, dirt, and insects to slide off the glass more easily, improving visibility in rain from approximately 80 km/h and lasting 3–6 months per application.
• Headlight Polishing (Polimento de Faróis) Restoration service that removes oxidized and yellowed layers from vehicle headlight lenses, restoring optical clarity. Completed in approximately 60 minutes with a 12-month guarantee.
• Wiper Blade Replacement (Substituição de Escovas Limpa Vidros) Replacement of vehicle wiper blades to maintain clear visibility and road safety. Available at Carglass branches across Portugal.
• Air Conditioning Disinfection (Desinfecção do Ar Condicionado) Disinfection of vehicle air conditioning systems to improve interior air quality. Available at Carglass branches across Portugal.

Quantifiable outcome

• Repairs completed in 30 minutes
• +2 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Belron GroupcoreStrategic or Co-development PartnerParent company and global leader in vehicle glass repair, replacement, and recalibration services. Carglass Portugal operates as part of the Belron Group network spanning 40 countries with over 28,000 employees serving 14.9 million customers annually.
• AgeascoreStrategic or Co-development PartnerInsurance company with direct billing agreement for glass repair and replacement services under QIV (Quebra Isolada de Vidros) coverage.
• OcidentalcoreStrategic or Co-development PartnerInsurance company with direct billing agreement for glass repair and replacement services.
• Seguro DirectocoreStrategic or Co-development PartnerDirect insurance company with direct billing agreement for glass services.
• FidelidadecoreStrategic or Co-development PartnerMajor Portuguese insurance company with direct billing agreement for glass repair and replacement services.
• LusitâniacoreStrategic or Co-development PartnerInsurance company with direct billing agreement for glass services.
• ZurichcoreStrategic or Co-development PartnerGlobal insurance company operating in Portugal with direct billing agreement for Carglass services.
• Generali TranquilidadecoreStrategic or Co-development PartnerMajor insurance group in Portugal with direct billing agreement for glass services.
• MapfrecoreStrategic or Co-development PartnerSpanish insurance group with presence in Portugal and direct billing agreement for Carglass services.
• AllianzcoreStrategic or Co-development PartnerGlobal insurance company with direct billing agreement for glass repair and replacement services.
• N SeguroscoreStrategic or Co-development PartnerPortuguese insurance company with direct billing agreement.
• CA SeguroscoreStrategic or Co-development PartnerInsurance company with direct billing agreement for Carglass services.
• Divina SegurosminorStrategic or Co-development PartnerInsurance company with direct billing agreement.
• Mudum SegurosminorStrategic or Co-development PartnerInsurance company with direct billing agreement.
• CaravelaminorStrategic or Co-development PartnerInsurance company with direct billing agreement.
• LogominorStrategic or Co-development PartnerInsurance company with direct billing agreement.
• Africa TikkunminorOthersCharitable organization dedicated to investing in education, health, and social services for children, youth, and families in South Africa. Supported through the Spirit of Belron Challenge corporate sports event.
• Institute of Motor Industry (IMI)coreTechnology or IntegrationInternational institution that defines global standards and methodologies for all automotive manufacturers. Carglass Portugal is the first company in Portugal with IMI-certified technicians for ADAS calibration services.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Regional players

• Cristalauto (Portugal): Portuguese automotive glass repair and replacement provider, one of the few sizeable independent competitors to Carglass in the domestic market. Comparable along service scope (windshield repair/replacement) and target customer (insured car owners), but lacks Carglass's nationwide branch density and ADAS certification footprint.
• Euroglass (Portugal): Portuguese automotive glass repair specialist competing in the same windshield repair/replacement category as Carglass. Smaller and more regionally concentrated, it represents the long tail of independent Portuguese glass service providers that compete primarily on price for out-of-pocket customers and small commercial accounts.

Direct peers

• Speedy Glass (Canada): Belron's Canadian vehicle glass operation, comparable in service scope (repair, replacement, ADAS, mobile) to Carglass Portugal. Useful for understanding insurance-direct billing economics in a small/mid-sized market with similar regulatory and consumer characteristics to Portugal.
• Autoglass (UK): Belron's UK vehicle glass operation operating under the Autoglass brand. Provides windshield repair/replacement and ADAS calibration with direct insurance billing, mirroring Carglass Portugal's model. As a mature Western European market with similar insurance structures, it offers a strong benchmark for service mix, network density, and lifetime warranty economics.
• Novus Glass (USA): US-based franchise network specializing in windshield repair and replacement, with growing ADAS calibration services. Smaller and less scaled than Safelite/Glass Doctor but operates in the same core categories, providing a useful independent (non-Belron) comparable for understanding competitive dynamics in a Western glass repair market.
• AutoGlass (Belgium): Belron's Belgian automotive glass operation, another small-market European sister entity comparable to Carglass Portugal. Operates the same brand portfolio with windshield repair/replacement and ADAS services, and serves as a useful template for the unit economics of a mid-sized European Belron affiliate.
• Carglass France: Belron's flagship French glass repair and replacement operation, serving as the European reference point for the Carglass brand. Operates the same core services (windshield repair/replacement, ADAS calibration, mobile service) with direct insurance billing. Useful comparable for European unit economics, ADAS service mix, and insurance partnership economics.
• Glass Doctor (USA): US franchise-based vehicle and home glass repair network owned by Neighborly Inc. Operates a franchise model that contrasts with Carglass Portugal's corporate-owned branches but competes in the same windshield repair and ADAS calibration categories. Provides a benchmark for franchise-based glass service unit economics in a Western market.
• Carglass Spain: Belron-affiliated automotive glass repair and replacement operation in Spain. Sister entity to Carglass Portugal within the Belron Group, operating the same brand, services (ADAS calibration, mobile fleet, insurance direct billing), and operating model in the neighboring Iberian market. Most directly comparable for unit economics, network density benchmarks, and insurance partnership structure.
• Safelite Solutions (USA): The largest vehicle glass repair and replacement operation in the United States, owned by Belron. Operates the same core model as Carglass Portugal (branch network, mobile service, ADAS calibration, insurance direct billing). While the US market is structurally different in scale and fragmentation, it serves as the most established comparable for ADAS service economics at scale.

Market position

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtiktok.com/@carglassportugal
• YouTubeyoutube.com/user/CarglassPortugal
• Facebookfacebook.com/CarglassPT
• LinkedInlinkedin.com/company/carglass-portugal
• Instagraminstagram.com/carglass_pt
• TikToktiktok.com/@carglassportugal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carglass® Portugal