What Etihad International Hospitality Llc does

Etihad International Hospitality LLC (EIH) is an Abu Dhabi-headquartered, privately held facility management and hospitality services company founded in December 2015. It delivers integrated soft services (housekeeping, cafeteria management, façade cleaning, business support) and hard services (cleaning, maintenance, security, landscaping) to enterprise clients across six verticals: government, hospitality, commercial, education, healthcare, and retail, operating from five UAE branches with a workforce of approximately 6,000 employees and serving 200+ clients.

The company extends its core facility management platform with three adjacent revenue lines: International Fresh Harvest, a fresh-produce sourcing and distribution business launched in 2020 that supplies supermarkets, hotels, restaurants, palaces, and catering companies across the Middle East with locally sourced and imported produce; EIH Catering, which provides event and corporate catering including setup, food preparation, and cleanup; and Le Noir Café & Restaurant, a French-cuisine fine-dining venue inside Emirates Palace Hotel in Abu Dhabi.

EIH monetizes through multi-year managed-services contracts, per-event catering engagements, B2B produce sales via e-commerce and retail channels, and dine-in restaurant revenue, with services delivered by dedicated on-site teams. Go-to-market is direct enterprise field sales targeting government entities and large private-sector clients, with credibility reinforced by client testimonials from institutions such as the UAE Presidential Court, Judicial Department, Sheikh Zayed Grand Mosque, and Sheikh Khalifa Hospital. The underlying technology stack is described in generic terms as integrated management systems without named platforms, and no AI/ML, proprietary software, or data products are evidenced.

Name

Etihad International Hospitality Llc

Legal name

Etihad International Hospitality LLC

Website

https://etihadhospitality.ae

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Accommodation and Food Services (72), Caterers (722320), Food Service Contractors (722310), Full-Service Restaurants (722511)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hospitality (Hotel/Resort) Housekeeping Services (IMAIADAF)

akta.pro secondary industries

Foodservice & Hospitality Supply Marketplaces (CRAFAHAE), Luxury Hospitality & VIP Hosting (Tables, Bottle Service, Concierge Hosts) (HSACAMAH)

Keywords

• Facility management services
• Hospitality services
• Catering services
• Fresh produce supply
• Building maintenance services

Headquarters

HQ city

Abu Dhabi

HQ country

United Arab Emirates

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Facility Management Services: Comprehensive facility management services including soft services (housekeeping, cafeteria management, facade cleaning, business support functions) and hard services (cleaning, maintenance, security, landscaping). Revenue generated through service contracts with enterprise clients across government, hospitality, commercial, education, healthcare, and retail sectors.
2. International Fresh Harvest: Fresh produce supply business serving supermarkets, hotels, restaurants, palaces, and catering companies in the Middle East since 2020. Products sourced from UAE's top suppliers and imported from Asia, Australia, Europe and beyond. Revenue generated through B2B produce sales with flexible purchasing options via e-commerce platform and retail stores.
3. Catering Services: Event and corporate catering services handling setup, food preparation, and cleanup for events. Revenue generated through per-event service contracts and corporate catering agreements.
4. Le Noir Café & Restaurant: Fine dining restaurant operations at Emirates Palace Hotel in Abu Dhabi, offering French cuisine for breakfast, lunch, official gatherings, and celebrations. Revenue from dine-in customers and event catering.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Etihad International Hospitality LLC provides integrated facility management and hospitality services across the UAE through five service lines: Soft Services (housekeeping, cafeteria management, facade cleaning, business support), Hard Services (cleaning, maintenance, security, landscaping), International Fresh Harvest (fresh produce sourcing and distribution since 2020), Catering (event and corporate), and LE NOIR Cafe & Restaurant (fine French dining at Emirates Palace Hotel). Services are delivered on a contract basis to 200+ enterprise clients spanning government, hospitality, commercial, education, healthcare, and retail sectors.

Product overview

Etihad International Hospitality LLC offers a unified platform of hospitality and facility management services. The core portfolio includes Soft Services (housekeeping, business support), Hard Services (maintenance, security, landscaping), International Fresh Harvest (fresh produce supply), Catering (event and corporate catering), and LE NOIR Cafe & Restaurant (fine dining). These services are delivered across Government, Hospitality, Commercial, Education, Healthcare, and Retail sectors in the UAE, with operations headquartered at the Emirates Palace Hotel in Abu Dhabi since December 2015.

Differentiator

Problem solved

Functional benefit

Brands

• LE NOIR Cafe & Restaurant: Abu Dhabi's quintessential dining destination situated in the heart of the city with mesmerizing French elegance, offering mouth-watering delicacies with a stunning warm ambience
• International Fresh Harvest
• EIH Catering
• Soft Services
• Hard Services

Products and services

• Soft Services End-to-end soft facility management services including housekeeping, cafeteria management, facade cleaning, and business support functions such as mailrooms, front offices, help desks, concierges, and pantries. Delivered to enterprise clients across government, hospitality, commercial, education, healthcare, and retail sectors in the UAE.
• Hard Services Comprehensive hard facility management services covering cleaning, maintenance, security, and landscaping for facilities. Delivered to enterprise clients across multiple sectors in the UAE.
• International Fresh Harvest Fresh produce sourcing and distribution service for supermarkets, hotels, restaurants, palaces, and catering companies in the Middle East. Products sourced from top UAE suppliers and imported globally, with flexible purchasing options via e-commerce platform and retail stores.
• Catering Full-service catering for events and corporate functions, handling setup, food preparation, service, and cleanup with trained staff. EIH also manages employment, administration, and compensation of catering employees for clients.
• LE NOIR Cafe & Restaurant French-inspired fine dining cafe and restaurant located at Emirates Palace Hotel in Abu Dhabi offering gourmet breakfast, lunch, official gatherings, and celebrations. Also provides corporate and social event catering.

Quantifiable outcome

• 200+ happy clients across UAE
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• UAE Farms and SupplierscoreOthersSourcing partnerships with UAE's top suppliers for fresh produce through International Fresh Harvest division. Also imports from Asia, Australia, Europe and beyond to ensure quality produce supply for supermarkets, hotels, restaurants, palaces, and catering companies.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Sodexo: Global food services and integrated FM giant with UAE operations covering hospitality, corporate, government, and education segments — directly comparable on catering and FM dimensions, broader geographic reach.
• Serco Middle East: International public services and facility management operator with strong UAE and GCC government contracts — competes for the same government FM and support service mandates as EIH.
• ISS A/S: Global facility services incumbent with significant Middle East presence offering workplace, facility, cleaning, and catering services — broader scale and tech-enabled offerings position it as a large incumbent EIH competes against.
• Compass Group: Global contract food services and support services major operating across UAE in hospitality, corporate, and institutional catering — comparable to EIH's catering and Le Noir food services businesses.

Regional players

• National Catering Company (NCC): Saudi/GCC-based contract catering and food services provider serving institutional, corporate, and government clients — comparable on catering scale and government accounts, regional peer in adjacent GCC geography.
• Al Ahlia Facilities Management: UAE-based FM and housekeeping company serving hospitality, residential, and commercial sectors — comparable UAE-focused competitor at similar service scope to EIH's soft services division.

Direct peers

• Imdaad: UAE-based integrated facility management company providing hard and soft FM services to government, commercial, hospitality, and residential clients — direct competitor to EIH in the UAE FM market.
• Farnek Services: Swiss-managed UAE FM company offering housekeeping, maintenance, and integrated facility management to hospitality, commercial, and government sectors — closely comparable service portfolio and customer base to EIH.
• Khansaheb Facilities Management: UAE-headquartered FM and building maintenance company offering integrated facility services across commercial, hospitality, government, and industrial clients — comparable mid-to-large UAE FM peer.
• Emrill Facilities Management: UAE-based FM provider delivering hard, soft, and integrated facility management across commercial, residential, hospitality, and government segments — direct competitor in the same UAE FM market with similar scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/etihadhospitality
• Instagraminstagram.com/etihadhospitality
• LinkedInlinkedin.com/company/etihad-international-hospitality-llc
• YouTubeyoutube.com/channel/etihadhospitality

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Etihad International Hospitality Llc